Functional Skills English...SLIr/L1.1-6 SLc/L1.1-4 SLd/L1.1-3. ANSWERS SPEAKING AND LISTENING LEVEL 1 SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3 ©West Nottinghamshire College 1 Excellence

Functional SkillsEnglish

Level 1

Answers 8Speaking and Listening

SLIr/L1.1-6 SLc/L1.1-4 SLd/L1.1-3

ANSWERS SPEAKING AND LISTENING LEVEL 1

SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3

©West Nottinghamshire College 1

Excellence in skills development 8 Exercise 2 Text 1 1) a 10 per cent off all purchases for a month.

b Customers will receive a voucher for tea or coffee and a cake.

2) 9.00 – 11.30 am or 2.00 – 4.30 pm.

3) On the fourth floor of the store.

4) Behind the beauty counters. Text 2 1) a Number 34

b Number 51

2) Number 16X Text 3 1) Number 719

2) Gate 11

3) a Passports b Boarding cards

Text 4 1) Platform 5

2) Cardiff Central

3) 10.20 am

4) Any TWO of:

• Didcot • Grantham • Birmingham New Street • Worcester • Cheltenham • Bristol Temple Meads • Newport

5) Change at Birmingham


SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3


Excellence in skills development 8 Text 5

1) £5,000 2) From October 3) a 10th December

b £2.50 c Any THREE of: • sell tickets; • make costumes; • help to create the stage sets; • provide assistance behind the scenes on the night of the production.

4) a 8 weeks b 3rd November c Take an application form from the back of the hall

5)

Event Date Cost £ Other Information

Outing to Stretton Park 30th September 12.50

Bonfire Party 5th November 2.00 Bring drinks and nibbles.

Christmas Social Evening 18th December 6.00 Bar from 7.30 pm

Buffet from 9.00 pm


SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3


Excellence in skills development 8 Text 6 1) A chain of small shops for the teenage and young separates market 2) 21 3) They have retained their own original names 4) a Wholesale purchasing

b Distribution arrangements

5) These diagrams are only examples of how the organisational chart might look. Learners could have other valid answers.

Example 1

Three directors – Headquarters - Three buyers

15 wholly owned outlets 6 associated boutiques

2 assistant buyers

Example 2

Headquarters Wholesale purchasing

Distribution

3 directors 3 buyers 21 outlets 2 assistant buyers

15 wholly owned 6 associated boutiques


SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3

©West Nottinghamshire Coll 4

Excellence in skills development

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8 Text 7 1) Any FOUR of the following:

• bathing belles competition; • Monday afternoon at 2.00 pm; • taking place at the pool; • free entry; • the winner receives a credit voucher of 20 Euros for the Paneion Bistro.

2) It is next to the beach bar. Clients can try parascending, hire a motorised water ski

or hire snorkelling equipment. 3) a 10.00 – 12.00 and 2.00 – 4.30

b Group games, painting, sand art c An outing to the Nature Reserve d i Book by 3.00 pm on Tuesday

ii Pay 7 Euros 4)

Excursion

Day Time Cost Full/half day

Other Information

Knossos and Herakleion Museum.

Tuesday 8.45 am 65 Euros Half

Palace of Phaestos and Ierapetra - south coast.

Thursday 8.15 am 75 Euros Full Lunch not included.

Samaria Gorge

Friday 7.00 am 60 Euros Full Picnic lunch. Hiking boots/shoes and walking experience needed. Arrive back at hotel about 5.30.

White Mountains and Levoukia craft centre.

Friday 11.30 am

45 Euros Half Lunch included. Return to hotel about 4.00 pm.

ANSWERS ISTENING LEVEL 1

SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3

SPEAKING AND L


Excellence in skills development 8 Exercise 9

Conservatory

Sitting/Living Room

Bedroom 2

Bedroom 1

Cloakroom

Kitchen/Diner

Hal

lway

Bathroom

Study

Front Door

Porch

Back Door

Speaker Use instructions such as:

• next to;

• opposite;

• to the right/left of;

• on your right/left;

• through.

ANSWERS SPEAKING AND LISTENING

LEVEL 1 SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3


Excellence in skills development 8

Exercise 10 Layout of a Street

Supermarket Car Park Library Town Hall Shoe Shop Men’s Clothes Shop

Post Office Bakery Café Sports Shop Stationers Toy Shop

Right

Speaker Use instructions such as:

• next to;

• opposite;

• to the right/left of;

Left

ANSWERS

SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3

SPEAKING AND LISTENING LEVEL 1


Excellence in skills development 8 Exercise 11

Fireplace Magazine

Rack

Bookshelf

Window

Sound System

Sofa

Coffee Table

Chest of D

rawers

Armchair

Stool

Footstool

Television Speaker

Use instructions such as: • next to; • to the left/right of; • in front of

Lamp Door


LEVEL 1 SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3



Exercise 12 Layout of a Library Listen to the instructions and mark onto the plan the position of each subject. 8

Geography 9

History 10

Reference

7 Travel

11 English

6 Fashion

12 Art

5 Cookery

13 Design

4 Sewing

14 Law

3 Home

Improvements

15 Business Studies

16 2 Crafts & Hobbies

Computing

1 18 Entrance/Exit Enquiries and Book Issue Desk

Fiction Magazines 17

Foreign Languages

19 Physics

23 Mathematics

20 Biology

24

Sport 30

Hair & Beauty 27

21 Chemistry

31 28

25 Construction

Crafts

22 Geology

Health & Fitness Reading Area

Engineering

TV & Media 29

Religion 26

ANSWERS SPEAKING AND LISTENING LEVEL 1 SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3


Excellence in skills development 8 Exercise 13 Map 001 - Art workshop

Art Workshop Map 002

Hospital

Library

Salon

MuseumBankSupermarket

Leisure centre



Excellence in skills development 8 Map 003 - Number 6 5 Map 004 - Sports shop

34

1

2

12

7

9 8

11

10

STARTHERE

6

Car Park

Bank

START HERE

END

Card Shop RestaurantShoe Shop

Car Park

Hotel DressShop

PetShop

Sports Shop Cafe Bus Station

Surgery

Chemist Playground

Nursery

HERE



Excellence in skills development 8 Exercise 14 telephone messages Script 1 1) Hurt his back 2) He will not be at work for the rest of the week Script 2 1) 01865 543901 extension 4522 2) BD3592 Script 3 1) a On the A14 b On the southbound carriageway 2) BEL9367 Script 4 1) The council offices 2) 01356 792401 Script 5 1) Wednesday at 11.30 2) The 25th Script 6 1) Number 33 2) MD7 6BS 3) a A bad cough

b Trouble breathing 4) 5 o’clock




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8 Exercise 15

1) I have no money/I’m broke. 2) Fury/hopping mad 3) Great sadness/dejection 4) Great joy 5) Thinking 6) Determination/displeasure

Exercise 17 1) Handshake, open smile, maintained eye-contact, standing fairly close 2) Handshake then movement slightly backwards, slight smile, brief eye-contact 3) Sitting very tightly, eyes mostly cast down, glancing up whenever there is any

movement nearby 4) Leaning back (sprawling), a lot of use of hand and arm gestures, smiling and

laughing 5) Sitting back, arms crossed, blank expression, looking down, occasionally doodling or

glancing towards a window 6) Open arms perhaps for a hug, big smile or grin Exercise 18 1) Distracted, slightly irritated 2) Uncomfortable or bored with the topic, perhaps upset 3) He is trying to change the subject to escape from this situation. 4) Bored, irritated – perhaps feeling left out



8 Excellence in skills development

Exercise 21 – suggested answer Card Tone of

Voice Speed of Speech

Facial Expressions

Gestures Eye-Contact

Orientation (How You Position Your Body)

I’m afraid I have some very bad news to give you. Your grandmother has had a bad accident

Subdued, low pitched, quiet

Quite slow Grave and serious

None or light physical contact

Some eye-contact but the eyes also downcast for part of the time

Directly in front of the listener

Quick! Call the Fire Brigade

High pitched, urgent, shouted

Fast Eyes and mouth wide open

Big arm movements e.g. flinging the arms about

Looking towards the listener but little or no eye contact

Movement towards the listener

Isn’t it a lovely day, let’s go out

Bright and quite high pitched

Normal speed

Smiling Possibly arms flung wide or some physical contact

Direct gaze

Direct movement towards the listener


LEVEL 1 L 1 - 4 SLd/L1.1 - 3

S r/L1.1 - 6 SLc/L1.



(Bank Manager). I must inform you that your account is overdrawn and we are unable to advance you any more money.

Firm but serious, could sound unfriendly, low pitch

Fairly slow

Serious, unsmiling

None, hands possibly placed firmly on the desk

Direct gaze which is held

Directly in front of the listener

Congratulations. You’ve passed!

Bright, high pitched

Normal to fast, it could be shouted

Big, open smile

Arms flung wide, possibly strong physical contact (a hug)

Quick but direct

Movement directly towards the listener

There seems to be a real problem here, the machine will have to go back to the manufacturer.

Serious but persuasive

Slow to normal

Serious but open – asking for trust

None or small hand gestures towards the machine

Movement between the listener and the machine in question

Only partially turned towards the listener




I don’t believe it! We’ve won the Lottery!

High pitched, excited, rising voice

Quick, could be shouted

Huge smile, possibly a laugh

Expansive body movements

Eyes looking all over the place, glances towards the listener

Uncontrolled movements

(News announcer). Motorists are advised of the danger of flooding on the roads and fallen trees following the overnight storms.

Serious, even tone and low pitch. Pause used for emphasis

Normal to slow for emphasis, even pace

None None Not applicable

Not applicable




(News announcer). Curators at Kew Gardens today announced the first signs of spring. We should all be able to look forward to some warmer weather.

Bright with some variety in pitch and tone

Normal to slightly fast

Slight smile None Not applicable

Not applicable

Hurry up! The train’s about to leave.

Urgent, demanding

Fast, possibly shouted

Frown or scowl Beckoning, urgent arm movements

Not held for long, glances in another direction

Movement towards the listener or standing at a distance

Great news! I’ve been given the day off tomorrow.

Bright, rise in pitch


Smile, open expression

None or small arm movement

Direct eye contact held

Directly towards the listener




(Doctor). I’m sorry to tell you that the condition is more serious than we at first thought and you’ll have to have an operation.

Serious, low pitch, even tone

Slow None None or small hand movement towards the listener

Direct gaze held or downcast eyes

Slightly towards the listener, not direct

I’m sorry about this, but I’ve just crashed into your car in the car park.

Variations in pitch and tone. Sounding apologetic


Slight frown, lips pursed

Hand movement towards the listener

Quick glances at the listener

Slightly towards the listener, not direct




Exercise 29 – suggested answer Situation Pace Tone Volume Type of

language Use of

gestures

With a group of friends

Quite quick

Careless/fun Quite loud Casual Extravagant

With elderly relatives

Slow Respectful Quite loud and deliberate

Proper but natural

Controlled but quite extravagant

In class Medium slow

Careful but fairly casual

Quite loud Considered but natural

Fairly expressive

In a chat with your work colleagues

Quite quick

Careful but fairly casual

Medium volume

Considered but natural

Fairly expressive

In a formal meeting in which your boss is present

Slow to medium paced

Careful and formal

Medium volume

Formal and considered

Controlled, used deliberately for expression

In court Slow to medium

Very formal Loud Formal Few or none

To a group of young children

Slow Severe or fun (depending on the situation)

Medium to loud

Casual and natural

Big and extravagant

Addressing a public meeting e.g. of parents or residents

Slow to medium

Fairly formal Loud Fairly formal Extravagant



Excellence in skills development 8 Exercise 31 - suggested answers 2) Caller: Mrs Jones Date: (10th) March Subject: Faulty washing machine Details of the complaint: The washing machine was bought – 1st November. Faulty door reported and fixed – 15th December, 3rd February. Customer wants a replacement. Taken by Mrs Simmons 3) From: Mrs Black To: Mr White Date: Today’s date Subject: Complaint about a bill for a television. Mrs Black insists she has paid for the television and has now received another

invoice. Taken by Miss Green. 4) From: Mrs Blue

Date: Today’s date Time: 9.30 am Subject: Bus ordered for 9.00 am for Ladies’ Guild to go to Stratford. The bus has not arrived. Taken by Miss Clark.

5) From: Mrs Brown

Date: Today’s date Subject: Request for a loan to buy a car. Action taken: Appointment arranged with the bank manager. Taken by Miss Smith

6) From: Mrs Baker Date: Today’s date Subject: Annoyed because goods ordered for her holidays are temporarily out of stock. This has happened before. Taken by Mrs Grey




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8 Exercise 33 suggested answers

• Left home at 10.30 am Friday. • Had lunch in a pub in the village of Aldercote before getting to Grange Hall. • Arrived at Grange Hall at 4.00 pm Friday. • The hotel bedrooms were very comfortable with a lovely bathroom, armchairs, a

television, minibar and Internet connection. • Had a relaxing swim before dinner every evening, including the evening we

arrived. • Dinner at the hotel was from 7.00 pm – great choice and super sweet trolley! • The hotel provided a wonderful breakfast – a buffet of cereals, fruits and breads

and also a menu of cooked breakfasts including fish and bacon and eggs etc. There were fruit juices and tea or coffee.

• Went to York Saturday morning. • In York, visited The Minster, The Shambles, The Castle Museum. • Had lunch in York at a quaint old café near the river. • Returned to the hotel from York before the rush hour so we had time for our

swim. • There was some entertainment in the hotel on Saturday evening. • Did a four mile walk on the moors near the hotel before leaving. • Left after lunch Sunday. • Visited Fountains Abbey on the way home. This was very interesting. • Got home again just before 5.00 pm Sunday.

Note There can be a little flexibility in the order given for the description of the hotel, but this suggested answer gives the best flow.

Functional Skills English...SLIr/L1.1-6 SLc/L1.1-4 SLd/L1.1-3. ANSWERS SPEAKING AND LISTENING LEVEL 1 SLr/L1.1 - 6 SLc/L1.1 - 4 SLd/L1.1 - 3 ©West Nottinghamshire College 1 Excellence

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