Functional Business Systems • Some Information Systems are cross-functional – Example: A TPS can affect several different business areas: Accounting, Human Resources, Production, etc. • Some Information Systems concentrate on one particular business area (Accounting for example). • However, to meet all the goals and needs of a business area, the Information System may not fit into one of the 6 general categories.
Functional Business Systems. Some Information Systems are cross-functional Example: A TPS can affect several different business areas: Accounting, Human Resources, Production, etc. Some Information Systems concentrate on one particular business area (Accounting for example). - PowerPoint PPT Presentation
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Functional Business Systems• Some Information Systems are cross-functional
– Example: A TPS can affect several different business areas: Accounting, Human Resources, Production, etc.
• Some Information Systems concentrate on one particular business area (Accounting for example).
• However, to meet all the goals and needs of a business area, the Information System may not fit into one of the 6 general categories.
FunctionalBusiness Areas
Functional Business Systems
• A complete accounting system may have some of the characteristics of an– MIS,
– TPS, and
– DSS.
• A complete marketing system may combine an – MIS,
– ECS,
– TPS, and
– DSS
Example: Marketing System
TPS
DSS
ECS
MIS
Types of Information System vs.Functional Business Areas
PCS TPS ECS MIS DSS EIS
Accounting
Finance
HR
Marketing
Production
Chapter 7
More Functional Systems
Functional Business Areas
Which functional area interests you the most?
1 2 3 4 5
50%
0%
50%
0%0%
1. Marketing
2. Finance
3. Human Resources
4. Accounting
5. Production/Operations/Manufacturing
Marketing Systems
• Interactive Marketing
• Sales Force Automation
• Customer Relationship Management
• Market Research and Forecasting
• Advertising and Promotion
• Product Management
• Sales Management
What is Spyware?
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0% 0% 0%0%
100%
1. Shares my personal info with a data center
2. Takes control of my computer
3. Delivers pop-up adds
4. Tracks my Internet usage
5. All of the above
Has anyone ever head of Claria?
10
25%
25% 25%
25%1
2
3
4
1. Yes, its for allergies
2. Yes, its a cartoon
3. Yes, they are leaders in online behavioral marketing
4. No
Does Marketing have anything to do with Spyware?
101 2
50%50%
1. Yes
2. No
Targeted Marketing
• appeal to people in specific Communities• Content of messages is aimed at targeted
audiences• Context: If you buying plane tickets online,
you might be more interested in ad for suitcases.
• Demographic/Psychographic Online Behavior.
Summary
• There is a connection between all of the following
• Targeted Marketing, Marketing Information Systems, Spyware, Spam, and Junk Mail
• Information about your online behavior allows companies to
1. Target you specifically2. Learn about connections context, demographics,
psychographics, and online behavor
Does anyone really care about manufacturing systems?
10
50% 50%1
2
1. Yes
2. No
Manufacturing Systems
• This is where we see the use of process control systems.
• From petroleum processing to toy manufacturing
• CAM: Computer Aided Manufacturing
• CIM: Computer Integrated Manufacturing
Computer Integrated Manufacturing (CIM)
• Simplify production processes. Re-engineer vs. gradual improvement.
• Automation – robotics, artificial intelligence
• Integrate production process with other systems: Order processing, inventory control, finance systems.
Human Resource Systems
• HRM: Human Resource Management
• Employee Self-Service Systems
• Online HRM systems...
• Integration with Monster.com, CareerBuilder.com, etc.
HR Systems
Accounting and Finance Systems
• What is really the difference between accounting and finance?