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Chapter 2Job Analysis and Job Design
Managing Hospitality Human Resources
4th Edition
(357TXT or 357CIN)
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Competencies forJob Analysis and Job Design
1. Explain the importance of job analysis and identify
how to analyze jobs in the hospitality industry.
2. Describe how the results of job analysis are used injob descriptions and job specifications.
3. Explain the function of job design, and describe
how managers apply techniques of job design.
4. Describe the classifications of employees that
make up an organizations labor force.
(continued)
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Competencies forJob Analysis and Job Design
5. Explain the importance of a staffing guide and
identify the steps involved in developing a staffing
guide.
6. Apply trend line and moving average techniques to
forecast business volume and labor needs.
(continued)
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Steps in Job Analysis Select jobs for analysis.
Determine what information to collect.
Determine how to collect the information.
Determine who collects the information.
Process the information.
Write job descriptions and job specifications.
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Information Collected for Job Analysis Actual work activities
Tools, equipment, and other necessary work aids Job context
Personal characteristics
Behavior requirements
Performance standards
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Collecting Job Analysis Information
Observation
Perform the job
Interviews
Questionnaires and checklists
Critical incidents
Performance evaluations
Diaries
Variety of methods
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Uses of the Job Description Recruiting
Selection
Orientation
Training
Employee evaluations
Promotions and transfers
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Key Elements of the Job Description Job identification data
Job summary
Job duties
Job environment
Job specifications
Minimum qualifications
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Job Design Techniques
Job simplification
Job enlargement
Job enrichment
Job rotation
Team building
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Employee Categories
Permanent:
30-40 hours/week
on regular payroll
receive benefits
Alternative:
temporary
part-time
outsourced
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Developing a Staffing Guide
Set productivity standards.
Determine total anticipated sales and guest volume Determine number of employees required.
Determine total labor hours.
Estimate labor expenses.
