Full Circle BPO Services - Profile

Delivering Results

© 2014, Full Circle BPO

Full Circle | Origins

Full Circle is a Business Process Outsourcing company founded in 2009 and operated by professionals with over 14+ years of

business & industry experience

© 2014, Full Circle BPO

The objective of Full Circle is to deliver

lasting Results to our Clients

Through Performance. Transparency. Professionalism. Passion

Full Circle | Objective

© 2014, Full Circle BPO

Performance + Professionalism + Progress

Full Circle | Company Values

© 2014, Full Circle BPO

Full Circle | Team

• Management Team – Core Team each with 14+ years of individual experience

– Extended team comprises of professionals with extensive Business Process experience

• Offices – Corporate Office

• Chennai

– Delivery Center

• Chennai

• Bangalore

– Sales and Marketing

• Bangalore

© 2014, Full Circle BPO

Full Circle | Solutions

Customer Acquisition

• Customer Inquiry Handling

• Lead Verification

• Lead Generation

• Meeting Setting

• Lead Nurture to Sale

• Market Research/Survey

Customer Experience Management

• Query Handling

• Technical Support

• Customer Feedback and Retention

• Customer Support

Customer Satisfaction

• Customer Experience Surveys

• Failure to deliver and complaints

• Customer Loyalty and Retention Program

© 2014, Full Circle BPO

Full Circle | Offerings

Offerings Industry Solutions

Agencies

- Marketing Agency and Companies - Media Agency - Digital Marketing Companies - Survey Companies

- Customer Acquisition - Customer Experience Management - Customer Satisfaction

Small & Medium Enterprise

- Information Technology - Mortgage Companies - Insurance - Finance - Retail - Human Resources - Real Estate

- Customer Acquisition - Customer Experience Management - Customer Satisfaction

Large Enterprise - Manufacturing - Retail - Information Technology

- Customer Satisfaction

© 2014, Full Circle BPO

Full Circle | Integrated Approach

Customer Boarding

•Voice and Accent Training

•Culture Training

•Soft Skills Training

•CRM Training

•Process / Product Training

•Tele Sales / Marketing Training

•Customer Service Training

Production

•Side by side

•Remote barge in

•On the job training

Post Production

•Quality Control

•Call evaluation

•Coaching

•Training Continuation

Reporting and Feedback

•Daily and Weekly Sales and Call Disposition Report

•Weekly Agent Performance Reports

•Weekly / Monthly client calibration on performance and quality

© 2014, Full Circle BPO

Full Circle | Results Delivered since 2009 (Partial List)

• Lead Generation for IT Marketing Company – Full Circle offers IT Marketing and specialises in marketing white papers for our Business to Business clients.

Our fully trained staffs learn and provide client white papers enhancing customer’s knowledge on new relevant products and services. Thus resulting in highly filtered leads and nurtured prospects for sales

• Appointment Setting for Real Estate Company – Appointment setting is another key element of our business where we have previously worked within the

Real Estate industry offering appointments and ensuring customers are fully qualified according to client’s criteria

• Customer Satisfaction Campaign for MNC Manufacturing Company – Full Circle believes in quality and has perfected delivering customer satisfaction surveys to our customers

using client criteria, proven scripts and conversational manner delivery. MNC Manufacturing are just one of our satisfied clients receiving daily surveys allowing business improvements and future sales

• Data Verification for Training Company – Training Companies regularly return to Full Circle for our superior Data Verification services where we are

quick, efficient and compliant offering a unique experience for our customers and a reliable source for our clients.

• Retention Campaign for Publishing Company – Retention within Publishing is a crucial player within Full Circles catalogue where we can resign and renew

subscriptions for our clients allowing less churn and an instant return in revenue. Full Circle focus on doing this in a conversational and low pressured method allowing this to be an easy streamlined process

© 2014, Full Circle BPO

Full Circle |Connect With Us

• Email: – [email protected]

• Call: – United States of America: 001 5162 034650

– United Kingdom: 0044 20 7933 0741

– Australia: 0061 3 8652 1842

– India (Chennai): 0091 98843 15877

• Web: – www.fullcirclebpo.com

THANK YOU