From Science Librarian to UX Office of One

From Science Librarian to UX Office of One

Debra KolahRice University

June 2008

June 2008

June 2008

“You were set up to fail....” or how important

is buy in...

Smart Things I Did:

• Quick.. hire a student worker• Start a caucus• Join UPA• Meet some people• Talk to everyone/Listen more• Survey Monkey• BB Flashback Express

User Experience Office

•Has a commitment to quality research to help guide and inform Fondren Library decision-making processes and the enhance the user experience at all points in the library.

•Conducts ethnographic research

•Conducts usability testing on the mobile website and the library website

•Creates compelling experiences for our users

•Uses various methods of UX

User Experience Office

Ethnographic research“Discovering Discovery: How Researchers Find the Sources They Need” for the Resources Discovery Tools Working Groups

“Research Flow” Team of 10 librarians

Usability testing for Library’s new website, mobile site/Institutional Repository/iPad study

Beyond the interview

• Observation on our terms: usability testing.• Observation on their terms: “from the native’s

point of view.”• The information diary as method.• Putting interview and observational data into

conversation: iterative research design.

NASA-TLX

Lots to Work On: Hey Debra,

Oh excellent!

Things I also hate:

The turnstiles (cause, ya know, it's a library, not a prison). The stamp-pads in the books, we can all use the Internet to see due-dates, why are we wasting paper and ink?The incredibly slow 10-minute computers

I think those are the major things, if I come up with anything else I'll let you know. Good luck!

For now, UX at Fondren:

•Research provided to the Executive team to help drive decisions

•Reports to help departments have meaningful user focused activities

Thank You!Debra Kolah

[email protected]://effervescentlibrarian.wordpress.com