Using eMail to connect to, convert and retain customers From Random Strangers to Raving Fans
May 13, 2015
Using eMail to connect to, convert and retain customers
From Random Strangers to Raving
Fans
Customer Acquisition is Like Dating
• First Date: Banner ad, social media or search drives customers to your website
• Courtship: Drip campaigns on relevant topics
• Engagement: Blog posts, social media and off line conversations
• Married Life: Monthly newsletters
Your Website is the Center of Your Client Relationship
WebSite
The Offer
WebSite
The Offer
More Examples:
Capture Contact Information
• Ask for Limited Information– Name– Email– Zip Code or Phone
• The more you request, the fewer leads you will get.
The Drip
• Short, focused email: – 100 – 200 words
• Written as a series• Link to site for more on the same
topic• Delivered over specific time line• Start at any time.
Sample Drip
Drip Campaign Content
• 90% Information• 10% Advertising• Each with a call to action• Link back to the website
Close the Loop
WebSite
The Offer
2nd Offer
Drip Campai
gn
Traditional Newsletters
• Longer more general• Specific release date• Include links to drip campaigns
Sample Newsletter
Close the Loop
WebSite
The Offer
2nd Offer
Drip Campaign Email
New Info