Page 1 From Good to Great Products mailto:barrysaiff@saiffsolutions.com twitter.com/SaiffSolutionsPage 2 Your SpeakerPage 3 Vision Quick PollPage 4 VisionYour customers now prefer self-service.Page 5 VisionBut self-service is not as easy for customers as it should be.Page 6 VisionGlobal customer support and self-service are not easy because of… http://www.freepik.com/ http://www.flaticon.com/ creativecommons.org/licenses/by/3.0/Page 7 VisionExcellent content + well-structured documentation is the secret sauce.Page 8 VisionThat is more than Engineers or Translators can provide. http://www.freepik.com/ http://www.flaticon.com/ creativecommons.org/licenses/by/3.0/Page 9 VisionYour product needs Content Experts. http://www.freepik.com/ http://www.flaticon.com/ creativecommons.org/licenses/by/3.0/Page 10 Vision Your GoalsPage 11 Thank you! Questions? mailto:barrysaiff@saiffsolutions.com twitter.com/SaiffSolutions