@amanwhotweets FROM FINANCE TO FINTECH A Journey Leading Digital Transformation
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@amanwhotweets
FROM FINANCE TO FINTECHA Journey Leading Digital Transformation
WE LIVE IN
INTERESTING TIMES.
A WORLD POISED FOR DISRUPTION
AND SEEMINGLY BLISSFULLY UNAWARE
WITH NEW COMPETITORS THIN SLICING THE FUTURE
MY STANDARD CHARTERED
DIGITAL STORY2008 - 2014
2008JANUARY
PLATFORM PEOPLE PROCESS
GET THE BEAUTIFUL BASICS RIGHT.
PEOPLE
1.WEED & SEED CHANGE
2.CULTIVATE CULTURE
3.REMOVE WALLS AND SILOS
PROCESS
1.FIX THE FACTORY
2.BREAK DOWN INTO BITE SIZE CHUNKS
3.DEMAND DISCIPLINE & SET STANDARDS
PLATFORM
1.OBSSESS ABOUT STABILITY
2.FOCUS ON CUSTOMER EXPERIENCE & DESIGN
3.LEVERAGE OTHER PEOPLE SCALE
MARK ZUCKERBERGFOUNDER FACEBOOK
Move fast, with
stable infra.
MARKETS USERS VALUE TXS NPS
TRANSFORMING IN NUMBERS.
RELEASES
7 0.7 M 0 ~ 5 M 42 3
15 + 1.5 M 20M ~ 25 M 55 ~ 350
FROM BREAKDOWN TO BREAKTHROUGH.
Find purpose and courage of our conviction to focus on the consumer not the competition.
Collaborate with others to build a platform that enabled world class.
Take digital from a function to a movement within the company and make people a shareholder in our success.
Improve our process to make us a prolific innovation and delivery engine focussed on continuous improvement.
Improve productivity so that the organisation could work smarter not just harder and declare war on paper.
MARKETS USERS VALUE TXS NPS
TRANSFORMING IN NUMBERS.
RELEASES
7 0.7 M 0 ~ 5 M 42 3
15 + 1.5 M 20M ~ 25 M 55 ~ 350
33 4.5M 150M 100M 75 634
TRANSFORMING BY INNOVATING.
TRANSFORMING BY COLLABORATING.
TRANSFORMING BY ENGAGING.
TRANSFORMING BY ENGAGING.
TRANSFORMING OUR TALENT.
TRANSFORMING OUR BRAND.
10 LESSONS I LEARNED
BUILDING WORLD
CLASS DIGITAL
CHANNELS
We always
overestimate the
change that will occur
in the next two years
and underestimate the
change that will occur
in the next ten.
BILL GATESFOUNDER MICROSOFT
#1. BE MISSION ORIENTED. NOT JUST TASK ORIENTED.
#2. SKATE TO WHERE THE PUCK IS GOING TO BE.
I skate to where the puck is going
to be, not to where it has been.
WAYNE GRETZKYICE HOCKEY LEGEND
#3. BE HYPER FOCUSSED & SUPER NIMBLE
Be rigid on your
vision but flexible
on the details.
JEFF BEZOSFOUNDER AMAZON
#3. TECHNOLOGY IS YOUR BUSINESS.
ALAN KEYCOMPUTER SCIENTIST
Technology is
anything that wasn’t
around when you
were born .
#4. CULTIVATE NEW PROCESSES & RITUALS.
Design is not just what it
looks like and feels like.
Design is how it works.
STEVE JOBSFOUNDER APPLE
#5. EXECUTE. SHIP PRODUCTS NOT IDEAS.
REED HOFFMANFOUNDER LINKEDIN
If you are not
embarrassed by
the first version of
your product you
shipped too late.
#6. EXPERIMENT WITH DATA. FIND NEW WAYS TO MONETISE IT.
REED HOFFMANFOUNDER LINKEDIN
Silicon Valley is
a mindset, not a
location.
#7. SWEAT THE SMALL STUFF.
Fear is the disease,
Hustle is the antidote.
TRAVIS
KALANICKFOUNDER UBER
#9. PEOPLE ARE YOUR SILVER BULLET.
Train people well enough so
they can leave, treat them
well enough so they don’t
want to.works.
SIR RICHARD BRANDONFOUNDER VIRGIN
#10. HAVE FUN.
THANK YOU!@amanwhotweets
AMAN ARAIN.COM
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