From Fantasy to Reality: Mobile to Mainframe Infrastructure Visibility

World®’16

FromFantasytoReality:MobiletoMainframeInfrastructureVisibilityMattMcLaughlin,PrincipleProductManagerCATechnologies

MFX164S

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Abstract

Comprehensiveinfrastructurevisibilityfromamobiledevicetobackendmainframetransactionsanddatawasonceafantasy.Joinustolearnhowthefantasyisbecomingreality,andhowyoucandramaticallyimproveservicequalitywhilereducingthecostsofITservicedeliverywithCAUIMforzSystems®.Discoverhowtheneweventsprobe,roadmapplansandbestpracticescanhelpyouoptimizeyourefficiencyandITinfrastructureperformance.

MattMcLaughlinCATechnologiesPrincipleProductManager


Agenda

ADDRESSINGTHEULTIMATESILO

STATEOFTHEART

USECASES

1

2

3


TheSiloattheHeartoftheApplicationEconomy

92OFWORLD’S

TOP100 BANKS

23OFTOP25

U.SRETAILERS

$6TRILLIONANNUALCREDIT

CARDTRANSACTIONS

90%OFFORTUNE500

90%OFWORLD’S

LARGESTINSURERS

71%OFWORLD’S

CORPORATEDATA

MOSTGLOBALAIRLINE

RESERVATIONS

24BILLIONATMTRANSACTIONS

PERYEAR

Source:IBM


WhoAreYouGoingtoCall?

48%Activelydeliveringnew

businessservicesthatengagemainframesystemsofrecord

34%MAINFRAMEONLY

DISTRIBUTEDONLY

BOTHMAINFRAMEANDDISTRIBUTED

15%

51%

51%

15%

34%

TheApplicationEconomymandatesacompleteviewofITinfrastructuresthatsupportenterprisebusinessserviceswhichspanacrossmobile,distributed,mainframeandcloudenvironmentstoeffectivelyassureasuperiorcustomerexperience.SOURCES:InfrastructureandOperationTrendsSurvey– EnterpriseSystemsMedia,March2015


MainframeEconomics

SkillsManagementBusinessAgility• Scaleineverydirection• Expansivecapabilities

coveringyourenterprise

• Domorewithless• DelivertoSLA• Reduce MTTR

• UnifiedWebUImaskingunderlyingcomplexity

• Online knowledgetransfer

MissionEssentialOutcomes fortheApplicationEconomy


TechnologyandProductArchitectureGoalsCAUnifiedInfrastructureManager(CAUIM)forzSystems

TechnologyGoals

§ Easeofuse§ Extensibility§ Tieredapproachtodatasources

§ Metricsofmostvalue/Nosoftwareprerequisites§ Richermetrics/Minimalsoftwareprerequisites§ Richestmetrics/Heaviersoftwareprerequisites

§ ProvidemetricsofmostvaluetoITOperationsanalystsandmanagement§ Includeasmanyoraslittledatasourcestomeetcustomerrequirements§ LeverageexistingUIMframework

ProductArchitecture

Goals

World®’16

StateoftheArt

MFX164S

MAINFRAMEANDWORKLOADAUTOMATION


SinglePaneofGlassBusinessServiceVisibilityCAUnifiedInfrastructureManager(CAUIM)forzSystems


CAUnifiedInfrastructureManagementArchitecture


ExpandYourServiceCatalogWithCAUIMOver65DistinctMonitoringServices

MAINFRAMEMONITORING

APPLICATIONMONITORING

VIRTUALIZATIONMONITORING

DATACENTERMONITORING

SERVERMONITORING

NETWORKMONITORING

STORAGEMONITORING

CLOUDMONITORING

DATABASEMONITORING

VOIP/VDIMONITORING

§ VMware§ CitrixXenServer§ MicrosoftHyper-V

§ SAP§ MicrosoftExchange§ IBMWebSphere§ ApacheTomcat§ MicrosoftIIS§ JBoss

§ Private– Flexpod,Vblock

§ Public– Amazon,Rackspace,MSAzure,GoogleAppEngine,GoogleApps,SFDCCRM

§ OracleDB§ MicrosoftSQLServer

§ Informix

§ MicrosoftWindowsServer§ Linux/Unix– Solaris,AIX,HP-UX,Linux,Sinix,Tru64UNIX,Red Hat

§ CiscoUnifiedComputingSystem(UCS)§ IBMPowerSystems§ NovellOpenEnterpriseServer

§ RouterandSwitch§ NetworkResponseTime

§ CiscoQo5

§ SharePoint§ SybaseEAServer§ LotusNotes§ MSLync§ MSActiveDirectory§ OracleWebLogic

§ DataCenterPower,CoolingandEnergy § CiscoVoIP§ CitrixXenDesktop/XenApp

§ EMC

§ CitrixCloudPlatform

§ ApacheCloudStack§ vCloud§ CloudMonitor(Websites)

§ IBMSystemStorage

§ OracleSolarisZones§ IBMPowerVM§ RedHatEnterpriseVirtualization

§ CiscoIPSLA§ FlowAnalysis§ CiscoNX/MDS

§ IBMDB2§ MySQL§ Sybase

BIGDATAMONITORING§ Hadoop § Casandra§ MongoDB

§ OperationsforzSystems§ StorageforzSystems§ z/VMSystems

RESPONSETIMEMONITORING§ Website§ Application§ Email

§ DNS,DHCP§ Database§ ActiveDirectory


CAUIMforzSystems– ProbePackSummary

CAUIMStorageforzSystemsprobepack

CAUIMOperationsforzSystemsprobepack

CAUIMforzSystemsBuiltontheCAUIMplatform,thesolutionprovidesabusinessserviceviewacrossdatacenterinfrastructure,includingtheindustry’smostcompletezSystemscoverage:z/OS,z/VMandLinuxonz

Feedsmetricsdatafromz/OSintoCAUIMsuchas:• Syspleximages• LPARs• z/OSinstances• Startedtasks• Systemtasks• ChannelI/O• NetworkTraffic

CAUIMforz/VMsystemsprobepack

FeedsmetricsdatafromthemainframestorageenvironmentintoCAUIMincluding:• DASD• HFSandNFSmountpoints• FibreChannelports

Feedsmetricsdatafromz/VMonhypervisorandguestssuchas:• System/GuestCPU• Pageorspoolvolume,waitstates• TotalCPU• ResidentMemory• WorkingSet• PageReadandPageWrites• NetworkMetrics

World®’16

UseCases

MFX164S

MAINFRAMEANDWORKLOADAUTOMATION


CAUIMforzSystems– ProbePackSummary

CAUIMStorageforzSystemsprobepack

CAUIMOperationsforzSystemsprobepack

CAUIMforzSystemsBuiltontheCAUIMplatform,thesolutionprovidesabusinessserviceviewacrossdatacenterinfrastructure,includingtheindustry’smostcompletezSystemscoverage:z/OS,z/VMandLinuxonz

Feedsmetricsdatafromz/OSintoCAUIMsuchas:• Syspleximages• LPARs• z/OSinstances• Startedtasks• Systemtasks• ChannelI/O• NetworkTraffic

CAUIMforz/VMsystemsprobepack

FeedsmetricsdatafromthemainframestorageenvironmentintoCAUIMincluding:• DASD• HFSandNFSmountpoints• FibreChannelports

Feedsmetricsdatafromz/VMonhypervisorandguestssuchas:• System/GuestCPU• Pageorspoolvolume,waitstates• TotalCPU• ResidentMemory• WorkingSet• PageReadandPageWrites• NetworkMetrics


USECASEAsOperationsManagerforacompanyreliantontheMainframeasaSystemofRecordIneedtomaintainmyServiceLevelswhilstrealizingcostsavingsinthefaceofskillsshortageandnolong-terminvestmentavailable.

• InfrastructureManagement,• OperationsTeam,• GSP/MSP

PERSONA

PROBLEM§ “MymonitoringtoolsareverySilo'ed andcomplex”

§ “Unifiedviewofservicelevelmonitoring,SLAcomplianceandissuepredictionarelacking”

§ “Unabletoquicklyidentifytherootcauseofserviceproblem,toomanysystemstocheck”

§ “Ideally,thesystemshouldhighlightrootcausesofserviceissues”

UseCaseandSolutionConceptLightsOutMainframe– SimplifiedManagement


BOTTOMLINE§ ReducedMTTR

§ ReduceSMEdependenceforissueresolution

§ MaintainedServiceLevel

SOLUTION§ DashboardviewofKeyMetrics/Alerts

§ AlertssurfacedforL1andL2engineermanagement

§ IntegrationwithOSP/MVSenablinguserresponsewithout3270access

LightsOutMainframe– SimplifiedManagement


USECASEAsOperationsManagerforacompanyreliantontheMainframeasaSystemofRecordwithashrinkingworkforceavailabletomeIneedmynon-MainframeSMEstotakeresponsibilityforbasicproblemremediationtoreducecalloutchargeswhilstmaintainingservice.

• InfrastructureManagement,• OperationsTeam,• GSP/MSP

PERSONA

PROBLEM§ “Mainframeskillsareatapremium”

§ “Mybudgetcannotcoverallmainframeteamroles24/7”

§ “Unabletoquicklyidentifytherootcauseofserviceproblem,toomanysystemstocheck”

L1/L2Triage– FullInfrastructureVisibilityUseCaseandSolutionConcept


BOTTOMLINE§ ReducedMTTR

§ ReduceSMEdependenceforissueresolution

§ MaintainedServiceLevel

SOLUTION§ MainframealertssurfacedalongsideDistributedor

Networkservicechanges

§ MainframebecomespartoftheUnifiedInfrastructure

§ AlertssurfacedforL1andL2engineermanagement

§ ViewservicestatusbyBusinessServicedelivered

§ IntegrationwithOSP/MVSenablinguserresponsewithout3270access

L1/L2Triage– FullInfrastructureVisibility


USECASEAsMainframeOperationsManagerforacompanyreliantontheMainframeasaSystemofRecordwithaneedtorationalizeoperatingcosts,IneedtounderstandMainframeperformancepeaks,troughsandunderutilizedcapacity.

• MainframeOperations,• OperationsTeam,• GSP/MSP

PERSONA

PROBLEM§ “IpayforMSUwithoutabudgettorationalizeandminimize”

§ “IknowourspendbutIdon’tknowifit’soptimal”

§ “IhavespecialtyprocessorsbutwithoutanSMEIdon’tknowiftheyareoptimizedfor”

CostManagement– PerformanceVisibilityUseCaseandSolutionConcept


BOTTOMLINE§ Understandprocessingload

§ Rationalizedcosts

§ Catchrunawayprocessesbeforetheyimpactbudget

SOLUTION§ Intuitivedynamicandhistoricaldashboardviewsofall

typesofprocessor

§ Proactivealertsofthresholdbreach

§ ComparisonofGeneralandSpecialtyprocessorutilization

CostManagement– PerformanceVisibility


AddressingSkillsGapsThroughIntegratedTools

InitialTriageandProblemIdentification

AdvancedProblemDetermination,Remediation

andResolution

ExpertContextDetermination,Remediation

andResolution

ITOperationsGeneralist

ENTERP

RISE

OPERA

TIONS

MAINFRAM

EOPERA

TIONS

USE

CASEUSER

PERSONA

GeneralistTools

MainframeExpert

MainframeSpecialist

SpecialistTools

ExpertTools


DifferentResponsibilities...SameWorries

VP,ITOpsResponsibility§ PerformanceandmanagementofIT

Infrastructuresandteams(acrossbothMainframeandDistributedplatforms)

§ Collaboratesacrossdomains,departmentsandbusinessunits

§ RecommendstechnologiestoadaptConcerns§ Overallcost,efficiency,businessvalueand

consistencyofIToperationsKeyChallenges§ Siloed viewofdisparatesystems§ Wastedtimewithfinger-pointing§ Operationalchaos§ Customerexperiencesuffering

KeyRequirements§ Timelymanagement§ Supportcustomer-centricapproach§ ReduceIToperationalcosts§ Reducecomplexity

Director,MFOpsResponsibility§ Overallperformanceandmanagementof

MainframeITInfrastructuresandteams§ Collaboratesacrossdomains,departmentsand

businessunits§ Recommendstechnologiestoadopt

Concerns§ Overallcost,efficiency,businessvalueand

consistencyofMainframeoperations§ Showingcostsavingsbyreducingbudgetaryrun

rate,consolidatingvendorsandincreasingROIKeyChallenges§ Delivermorewithlessbudget§ Fighttoretainexistingworkloads

KeyRequirements§ ReduceMainframeoperationalcosts§ Reducecomplexity

Manager,LinuxServicesResponsibility§ Managingday-to-dayhealthandperformanceof

Linuxinfrastructureandprojects§ Workscloselywithlinemanagersandcolleagues

totroubleshootissues.Concerns§ Linuxinfrastructureperformanceanduptime§ IToperationsspecialistbutnotnecessarily

familiarwithMainframeoperationsKeyChallenges§ Stuckwithmultiplesolutions§ Improvetroubleshooting

KeyRequirements§ BetterunderstandLinuxhealthandperformance§ Reducemultipletoolsets§ Proactivelyguardagainstserviceinterruptions§ Effectivelymanagedisruptionstocorrection


SimplifyMainframeMonitoringSophisticated,yetsimpleprobearchitecturemakesiteasytomonitorzSystemsaspartofoverallITinfrastructure,reducingtheneedforspecializedtoolsandexpertise.

ReduceDowntime

Quickly identifyandresolveinfrastructureproblems acrossmainframeanddistributedenvironments.

ImproveROI

SpendlesstimemanagingdisparatetoolsandmoretimefocusingonthebusinesstoaccelerateMTTR,increaseefficiencyandreducecosts.

KeyBenefitsofCAUIMforzSystems


Questions?


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