From Connected Intelligence To Digital Realities: Major ...€¦ · confidential | ©2017 Sabre GLBL Inc. All rights reserved. 1 From Connected Intelligence To Digital Realities:

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From Connected Intelligence To Digital Realities:

Major Trends In a Shifting Technology Landscape

Mark McSpadden

Director, Sabre Labs

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We explore how emerging technologies will impact the future of travel.

Sabre Labs

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Research Research Research Research

Explore

Experiment Share Experiment Share Experiment Share Experiment Share

Research Share

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Conversational Interfaces

Digital Realities

Connected Intelligence

2017 Megatrends

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THE FUTURE IS ALREADY HERE —

IT’S JUST NOT EVENLY DISTRIBUTED.

— William Gibson, author and futurist

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CONVERSATIONAL INTERFACES

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POLL QUESTION

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searches on mobile (US) are voice searches

MAY 2016

1 in 5 ANDROID

Conversational

Interfaces are

heating up

Windows 10 desktop searches use voice

MAY 2016

1 in 4 CORTANA

of Millennials have used a Chatbot FEB 2017

BOTS

58%

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BY 2020, THE AVERAGE

PERSON WILL HAVE MORE CONVERSATIONS WITH BOTS THAN WITH

THEIR SPOUSE.

— Gartner Research

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SHOPPING SERVICE & SUPPORT MERCHANDISING

Conversational Interactions in Travel

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MESSAGE BASED INTERFACES

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MESSAGING APPS

GLOBAL MONTHLY ACTIVE USERS

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From this… …to this… …now this.

Evolving smartphone engagement

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Meet Sabre Labsie

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VOICE BASED INTERFACES

Image: Google

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Shopping without a

screen is hard.

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ALEXA,

PLAY FROZEN

— Claire, Age 7 — Lauren, Age 6

— Evelyn, Age 2

Almost Every Day

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DIGITAL REALITIES

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Digital Realities

in Travel

Inspiration/Retailing

Entertainment

In-trip information

Training/Maintenance

Image: Marriott.com

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VIRTUAL REALITY

Image: McDonalds

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AUGMENTED REALITY

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MIXED / MERGED REALITY

Image: Microsoft

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CONNECTED INTELLIGENCE

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• Internet of Things (IoT)

• Big data

• Machine learning

• Deep Learning

• Artificial Intelligence

• Neural Networks

• Smart sensors

• Connected Home

Connected Intelligence

Terminologies

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Connected Intelligence

Image: Nest.com

Algorithms + + Data & Sensors Connectivity

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POLL

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CONNECTED DEVICES TODAY

Growth of

Connected Devices

10bn ALMOST

BY 2020

5x

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Big Data and Aviation

Image: GE

Newer engines have

thousands of sensors

and generate 5-10TB

of data per day.

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• Increase staff efficiency

• Provide operational insights

• Track movement of people and things

Connected Intelligence

In Travel

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INDOOR LOCATION

Image: Navvis.com

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Moving Indoors

Proximity-based

location

vs.

Precise indoor

location

Image: neioo.io

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AUTOMATION & ROBOTICS

Image: hbr.org

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