From apps to bots

From Apps To Bots

It all started with this….

And then it got better….

Then he showed up

An iPhone 6 CPU has 625 times more transistors than a 1995 Pentium

iPhone 6 launch weekend : Apple sold 25 x more CPU transistors than were in all the PCs on earth in 1995

Everyone gets a pocket supercomputer

So, what about the enterprise ?

EXCEL in the 60’s

And then there was the mainframe

We went from monolithic to modularity

The great unbundling

The future comes looking like something you can’t use for real work.

These days it often looks like a toy for rich hipsters.

But the toy gets better.

And the work changes

tools help work and tools change the way of working

“Type a quote here.”

–Johnny Appleseed

Then he came along

Bots will rule the world

–Johnny Appleseed

The first GUI : Xerox Star

In the early days it was called chat

Guess what, it interacted

and let’s not forget SMS

and…. Bots at the office

and it’s unbundling… again

and selling flowers

getting us informed

helping us

bots with a sense of humour

By 2020, Gartner predicts that customers

will manage

85% of

their relationship with the enterprise without

interacting with a human.

Messaging platforms hope

to solve the discoverability

problem through social discoverability

Don’t people hate talking to robots ?

What about bots in the Enterprise ?

Meet julie

Meet pepper

And where’s Jarvis ?

The evolution

of messaging

bots

What style of coffee do you want ?

I’d like a latte

What size do you want?

a grande

What milk do you want?

Soy milk please

Anything else?

Can I have an extra shot

RANDOM ACCESS NAVIGATION

I would like a grande soy latte with an extra shot

Intent

entities

api.ai

AI is the new UI

They recommend

They advise

They organise

AI is making interactions more natural…

…which drives better outcomes

…and more business

And AI is accessible

AI will function as a spokesperson

live a Botful life!

Forget the Digital Enterprise It’s all about the Intelligent Enterprise

Thank you

@vandevilinkedin.com/in/vincentvanderbeck

[email protected]