www.steria.co.uk © Steria Can shared services contribute to the Localism agenda? Steve Knights, Public Services Sector Steria
May 19, 2015
www.steria.co.uk
© Steria
Can shared services contribute to the Localism agenda?
Steve Knights, Public Services Sector Steria
www.steria.co.uk
12/04/23 Commercial in confidence2
Speaker Panel
Steve Knights, Public Services, Steria Michael Burton, Editor, Municipal Journal Councillor Edward Lord JP, Chairman Local
Partnerships Andrew Stunell OBE MP, Parliamentary Under-
Secretary of State, Department for Communities and Local Government
www.steria.co.uk
12/04/23 Commercial in confidence3
Context
Readership of the MJ and registered delegates of LG Annual Conference invited to participate
Survey took place between 12th May – 13th June 2011 76 responses 80% Chief Executive Officers 20% Councillors
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 20114
1. What is your role within your authority?
1 Councillor
2 Officer
3 Other
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 20115
2. What are your current organisational priorities?
1 Service Improvement
2 Cost Reduction
3 Local Employment Levels
4 Local Economy Growth
5 Other
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 20116
3. What does the term "Localism" mean to you?
1 Locally Integrated Services
2 Community Budgets
3 Third Sector Partnerships
4 Social Enterprise
5 More power for Local Government
6 Other
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 20117
4. Where do you see Shared Services working?
1 Back Office Functions
2 Public Facing Departments
3 Information Communication Technology
4 Achieving workforce reduction
5 Transfering skills across the authority
6 Across all services
7 Other
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 20118
5. If you are already sharing or considering sharing services, which services are you prioritising?
1 Back Office
2 Customer Services
3 ICT
4 Human Resources / Personnel
5 Payroll
6 Revenue and Benefits
7 Waste and Recycling
8 Other
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 20119
6. Are there any services that you wouldn't consider sharing?
1 Back Office
2 Customer Services
3 ICT
4 Human Resources / Personnel
5 Payroll
6 Revenue and Benefits
7 Waste and Recycling
8 Other
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201110
7. Would you consider sharing single services only or multiple services?
1 Single
2 Multiple
3 Neither
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201111
8. What percentage of target cost savings / service improvement objectives do you anticipate will be achieved by sharing services?
1 None
2 1 - 5 %
3 6 - 10 %
4 11 - 15 %
5 16 - 20 %
6 21 - 25 %
7 > 25 %
8 Don't know
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201112
9. If you are considering sharing services, what timescales are you looking to achieve cost savings in?
1 Not Applicable
2 0 - 6 months
3 7 - 12 months
4 13 - 18 months
5 19 - 24 months
6 + 25 months
7 Don't know
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201113
10. Do you feel there is a need for the private sector to offer new commercial models for partnership working?
1 Yes
2 No
3 Don't know
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201114
11. If yes, what short to medium term options would you consider to be most appealing?
1 Fully centralised / outsourced
2 Localised sharing amongst local authorities
3 Special Purpose Vehicle
4 Joint Venture
5 Public Private Partnership
6 Hub based approach
7 Other
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201115
12. Would you see the benefit in a private sector partner providing investment so you could achieve in year efficiency savings?
1 Yes
2 No
3 Comments
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201116
13. Do you have the expertise / knowledge within your organisation to move towards shared services?
1 Yes
2 No
3 Don't know
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201117
14. Do you perceive any of the following as barriers to your organisation sharing services with other local authorities or partners?
1 Agreeing objectives
2 Budgets
3 Culture
4 Expertise
5 Infrastructure
6 Manpower
7 Politics
8 Service delivery performance
9 Other
www.steria.co.uk
16.06.2011 16:08 www.questback.com
SPRING SHARED SERVICES SURVEY 201118
15. How important is sharing services to achieving your objectives and meeting your Localism agenda?
1 Important
2 Unimportant
3 Neither Important or Unimportant
4 Don't know
www.steria.co.uk
© Steria
Thank you for your attention
www.steria.co.uk/localismdebate