FREQUENTLY ASKED QUESTION S I ENTERED THE NUMBER FROM THE BOTTOM OF MY RECEIPT, BUT I STILL CAN’T REGISTER MY CARD ONLINE For security reasons, we do not print the full 16-digit card number on the bottom of the in-store receipt. Please email us at [email protected] and tell us the 6-digit number you are seeing. HOW DO I UPDATE THE INFORMATION ON MY ACCOUNT? Account information can be updated by visiting the link below and logging into your account, then clicking “Edit Account” at the top of the page. Make sure to click “Update Profile” once the changes have been entered. https://kneadersfrequentdiner.myguestaccount.com/guest/accountlogin FAQ PAGE 1 Q A Q A REGISTRATION/ACCOUNT
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FREQUENTLY ASKED QUESTIONS
I ENTERED THE NUMBER FROM THE BOTTOM OF MY RECEIPT, BUT I STILL CAN’T REGISTER MY CARD ONLINE
For security reasons, we do not print the full 16-digit card number on the bottom of the in-store receipt.Please email us at [email protected] and tell us the 6-digit number you are seeing.
HOW DO I UPDATE THE INFORMATION ON MY ACCOUNT?
Account information can be updated by visiting the link below and logging into your account, then clicking “Edit Account” at the top of the page. Make sure to click “Update Profile” once the changes have been entered. https://kneadersfrequentdiner.myguestaccount.com/guest/accountlogin
F A Q P A G E 1
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REGISTRATION/ACCOUNT
HOW DO I OBTAIN A FREQUENT DINER CARD?
To obtain a Frequent Diner Card, please visit any of our Kneaders locations. https://www.kneaders.com/Locations
DO I HAVE TO CARRY THE PHYSICAL CARD WITH ME?
As long as your card has been registered, a physical card is not required. Simply tell the cashier the phone number associated with your account and they can look up your account for you. If your card is unregistered, you can register it by going to: https://kneadersfrequentdiner.myguestaccount.com/guest/register
I LOST MY CARD, HOW DO I GET A NEW CARD?
If your lost card was registered, you can visit any Kneaders location and ask them to complete a card exchange for you. They will locate your account using your phone number, and assign a new card to your account.
THE NUMBER ON MY FREQUENT DINER CARD HAS WORN OFF. HOW DO I FIND OUT MY CARD NUMBER?
At the bottom of your in-store receipt, a portion of the card number will be printed. Please email us at [email protected] and include the 6-digits printed on the receipt and we can look up your account for you.
I HAVE TWO CARDS; CAN I COMBINE THESE?
Definitely! Please follow the steps below to add, combine or disable cards
F A Q P A G E 2
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CARD(S)
ADDING CARDS TO YOUR ACCOUNTTO ATTACH A NEW CARD TO YOUR ACCOUNT, BUT MAINTAIN TWO SEPARATE POINT AND REWARD BALANCES FOLLOW THE STEPS BELOW:1. Login to your account https://kneadersfrequentdiner.myguestaccount.com/guest/accountlogin2. Next to your current card number, you will see a plus sign.
3. Select the plus sign and enter the card number you would like to add to your account.4. Enter the new card number and select submit.
HOW DO I CANCEL MY FREQUENT DINER CARD?
Not a Frequent Diner anymore? Simply send us an email at [email protected] to let us know. Please include your 16-digit card number (located on the back of the card) or the telephone associated with a registered card.
F A Q P A G E 3
CARD(S) (continued)
HOW DO I OBTAIN A FREQUENT DINER CARD?
To obtain a Frequent Diner Card, please visit any of our Kneaders locations. https://www.kneaders.com/Locations
DO I HAVE TO CARRY THE PHYSICAL CARD WITH ME?
As long as your card has been registered, a physical card is not required. Simply tell the cashier the phone number associated with your account and they can look up your account for you. If your card is unregistered, you can register it by going to: https://kneadersfrequentdiner.myguestaccount.com/guest/register
I LOST MY CARD, HOW DO I GET A NEW CARD?
If your lost card was registered, you can visit any Kneaders location and ask them to complete a card exchange for you. They will locate your account using your phone number, and assign a new card to your account.
THE NUMBER ON MY FREQUENT DINER CARD HAS WORN OFF. HOW DO I FIND OUT MY CARD NUMBER?
At the bottom of your in-store receipt, a portion of the card number will be printed. Please email us at [email protected] and include the 6-digits printed on the receipt and we can look up your account for you.
I HAVE TWO CARDS; CAN I COMBINE THESE?
Definitely! Please follow the steps below to add, combine or disable cards
HOW DO I CANCEL MY FREQUENT DINER CARD?
Not a Frequent Diner anymore? Simply send us an email at [email protected] to let us know. Please include your 16-digit card number (located on the back of the card) or the telephone associated with a registered card.
COMBINING CARDS ON ACCOUNTTO HAVE TWO ACTIVE CARDS CONTRIBUTING TO ONE POINT AND REWARD BALANCE FOLLOW THE STEPS BELOW:1. First ensure you have followed the steps for: “Adding Cards to your Account”.2. Next select the second card number that was added.3. Select “Merge Card” and click submit.
DISABLING CARDS ON ACCOUNTTO COMBINE CARDS INTO ONE BALANCE AND ONLY KEEP ONE CARD ACTIVE FOLLOW THE STEPS BELOW:1. First ensure you have followed the steps for: “Adding Cards to your Account” and “Combining Cards on Account”. 2. Select “Change Status”. 3. Locate the card number you would like to be inactive and select disable
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I MISSED A TRANSACTION, HOW DO I GET THIS ADDED?
Please send a picture of the itemized receipt along with your 16-digit card number (located on the back of the card) or the telephone number (registered cards only) to [email protected].
I WENT INTO THE STORE AND THEY COULDN’T FIND MY ACCOUNT WITH MY PHONE NUMBER.
If a cashier cannot locate your account using the phone number, it is likely that your card is not registered. If the card has been registered and the cashier still cannot locate the account using the phone number, please email us at [email protected]. Make sure to include the 16-digit card number and the phone number associated with the account.
WHAT ORDERS CAN I APPLY TO MY FREQUENT DINER CARD?
All orders purchased directly from Kneaders. 1. From a restaurant location (provide prior to payment) • In person • Via phone 2. Online (follow steps on page 7 to ensure your card is linked to your ordering account) • order.kneaders.com (Individual or Group Orders) • catering.kneaders.com (Catering Orders)
HOW DO I KNOW IF MY POINTS WERE ADDED FOR MY ORDER?
On the bottom of your in-store receipt, it will show the last 6-digits of your card number as well as the point and reward balances. Transaction history can be viewed at any time by logging into your account using the link below and clicking “Transaction History”. https://kneadersfrequentdiner.myguestaccount.com/guest/accountlogin
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IS THERE A WAY TO VIEW MY TRANSACTION HISTORY?
Absolutely! To view your transaction history, login to your account and click “Transaction History”. This will show a list of transactions that your Frequent Diner Card was associated with.
LINE 1: Total points earned on this transaction LINE 2: Conversion of points into rewards (100pts=$5.00 reward)LINE 3: Final point balance after transaction addition and rewards conversion
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TRANSACTIONS/POINTS
LINE 4: Total rewards earned on this transactionLINE 5: Final balance after this transaction
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F A Q P A G E 5
WHERE CAN I FIND MY CURRENT REWARDS BALANCE?
At Kneaders, we want to make it easy to find your rewards/points balance. You can check your point balance in any of the following ways: • Ask the cashier during your transaction • Check the bottom of your in-store receipt
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REWARDS
POINTS BALANCE: Balance after transaction addition and any automatic reward conversionTOTAL SPENDING: Total points POINTS EARNED: Points earned on this transactionREWARD DOLLARS: Rewards available after this transaction and expiration date(s)
The top portion will show current reward balance and expiration date(s). The bottom portion will show current point balance.
• Login to your account and select “Account Balance”
F A Q P A G E 6
I APPLIED MY FREQUENT DINER CARD TO A TRANSACTION, BUT MY REWARD DOLLARS STAYED THE SAME, WHY IS THAT?
A $5.00 reward will not be earned until your point balance has reached 100. If the reward balance did not increase, this is because your points balance is still below 100. Check to ensure that your points balance increased, if not please reach out to [email protected]
I HAD 100 POINTS, BUT DO NOT SEE THEM ANYMORE, WHERE DID THEY GO?
Once your point balance reaches 100 points, they will automatically transfer into a $5.00 reward. Check to ensure that your points were converted to a reward, if not, please reach out to [email protected].
I HAD A REWARD, BUT NOW IT IS GONE. WHERE DID IT GO?
Either your reward was applied to a transaction and can be viewed in your transaction history, or the reward was not redeemed before the expiration date (one year from the date they were earned) and expired. Be sure to use your rewards before the expiration date listed.
I TRIED TO REDEEM MY REWARDS, BUT RECEIVED AN ERROR
We love rewarding our guests. However, rewards cannot be redeemed until your card has been registered. Please visit the link below, enter your 16-digit card number, and fill in the required fields to register your card. https://kneadersfrequentdiner.myguestaccount.com/guest/register
HOW DO I INTERPRET MY IN-STORE RECEIPT?
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REWARDS
FREQUENT DINER CARD NUMBER: Last 6-digits of your card numberPOINTS BALANCE: Balance after this transaction and reward conversionsTOTAL SPENDING: Total points earned on the life of this cardPOINTS EARNED: Total points earned on this transactionREWARDS DOLLARS: Rewards available after this transaction and expiration dates associated with each reward earned.
I REGISTERED MY CARD IN MY BIRTHDAY MONTH, BUT HAVE NOT YET RECEIVED MY DOUBLE POINT DAY, WHEN WILL I SEE THAT?
If you register your Frequent Diner Card at any point during your birthday month, because of the way our data is processed, you will not be on the list to receive double points that month. Don’t worry though, we will make sure you receive double points on the first purchase of the following month, so you do not miss out. The following year, everything will be back on track and you will receive double points on the first purchase of your birthday month.
F A Q P A G E 7
HOW DO I GET POINTS FOR PURCHASES I MAKE ONLINE AT ORDER.KNEADERS.COM, CATERING.KNEADERS.COM OR WITH THE KNEADERS APP?
Linking card on Kneaders App (must first be logged into your online ordering account) 1. Place all of the items you wish to order in the basket 2. Select "Review Basket" 3. Underneath the list of items that are in your basket you will find section titled "Rewards" 4. Click on "Link Rewards Program" 5. Enter your 16-digit card number
Linking Card Online 1. Go to kneaders.com and select "Order Now" 2. Login to your online ordering account 3. In the top-right corner, underneath "Order Contents", it will ask if you have a Frequent Diner Card 4. Enter the 16-digit card number and click "Link"
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I AM PLACING AN ORDER ONLINE AND RECEIVED AN ERROR WHEN TRYING TO REDEEM REWARDS
We love rewarding our guests. However, rewards cannot be redeemed until your card has been registered. Please visit the link below, enter your 16-digit card number, and fill in the required fields: https://kneadersfrequentdiner.myguestaccount.com/guest/register
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ONLINE ORDERS
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