Franchise New Zealand - Vol 22 Iss 01 - Autumn 2013

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As any weather forecaster will tell you, predicting the future is a difficult task. Nobody thought we would have months of hot, dry, glorious weather this summer and my brother Jonathan, visiting from the UK for the first time, understandably went home under the impression that it never rains in New Zealand. I must admit we didn’t try to dissuade him; after all, if the resulting drought affects our agriculture, we’re going to need all the tourists we can get.

Despite the problems experienced by the weather forecasters, though, in this latest issue of Franchise New Zealand we’ve dared to look into our own crystal ball to see if we can identify some of the coming trends in franchising. After much research, we’ve identified six areas that are showing very positive signs here and overseas. Our article starts on page 6 and I hope you’ll find it stimulating and even surprising.

But while we’ve had one eye on the future, we’ve been looking to learn some lessons from the past, too. In our previous issue, we reported on Massey University’s 2012 survey of the franchise sector which found that most franchisees of mature franchise systems in New Zealand remain with the franchise for an average of seven years. That got us thinking and we set out to find the longest-standing franchisees in New Zealand. On page 24 you can read about two franchisees who have each clocked up over a quarter of a century in the same businesses and have no intention of stopping any time soon. They’ve traded through boom times and bad, and now they’re sharing what they’ve learned with anyone thinking of a future in franchising. We also asked franchisee-turned-franchisor Glenice Riley to offer some tips on how to make the most of a franchise opportunity and you can read her words of wisdom on page 48.

One of the points that Glenice makes is that your ultimate success depends on you. That applies whether you choose a brand new franchise from one of the major growth sectors or an established brand that’s been around for years, so we’ve also got pages of advice on choosing franchises (page 32), researching

franchises (pages 44 and 56) and getting the right advice (page 61). There are also links to further advice on our free website. Please use them to help find the right opportunity for you personally. After all, we might try to predict the coming trends – but you can create your own future.

Simon LordPublisher Franchise New Zealandmagazine & website

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47 New Image, New FutureSierra’s dramatic new image is transforming what Kiwis expect of a café

48 How To Become A High-Achieving FranchiseeGlenice Riley offers advice on how to make the most of a franchise opportunity

53 Big Brains Help Small BusinessesSBA franchisees are collectively solving Einstein’s greatest riddle

55 Coffee Drive-Thru Taking OffEsquires Coffee Houses is adding another dimension to the café lifestyle

56 Questions To Ask FranchiseesWant to know what a franchise is really like? Ask the people who know

59 The Franchise That’s Drawing The CrowdsMovie fans turn into food fans at Oporto’s new flagship store

61 Why Use A Lawyer?There’s no excuse for cutting corners when buying a franchise

37 Ultra Fast Broadband Opens Doors For Telco Business OpportunitiesTelcoinabox ideally

positioned for roll-out of

speed-of-light broadband

38 No Stress, No Issues, No RegretsSimon Gooding gave up the

high-flying world of advertising

to become The Coffee Guy

41 Creating A Better LifeThis immigrant family’s

determination to build a

new future was nurtured

by Paramount Services

43 The Franchise That Survives & ThrivesProvender appeals to people

looking for a track record

of success over time

44 Questions To Ask About SupportWhat support will you get

as a franchisee? Lorraine

Lord helps you to find out

45 The Man Who’s Talking For ToolsSnap-on Tools franchisee

learns how to sell quality

with the right support

6 What’s The Next Big Thing In Franchising?Anyone who works in franchising is regularly asked, ‘What’s the next big thing, then?’ Here are some thoughts that might help you decide the answer for yourself

11 Big Name, Big Business Big OpportunitiesRodney Wayne has some rare opportunities available

12 Opening The Door To SuccessGrowing demand keeps Dream Doors franchisee counting the profits

13 Making A Dream Come True‘Would I do it again? In a heartbeat,’ says V.I.P. Home Services franchisee

15 Drinking From The Same Cup Sharing goals helps a young couple build their Columbus Coffee business

16 Updates Our pick of the top news stories from franchise.co.nz

17 Built Strong, Built RightShedBoss has customers waiting for franchisees to set up in prime territories

19 Learning To Run A Busy BusinessPlumber-turned-restaurateur demonstrates the value of The Coffee Club’s systems

20 Become An Educated Franchise BuyerAsk the right people the right questions, says Westpac’s Daniel Cloete

22 Refreshing Results From Untapped MarketRefresh Renovations franchisee builds a million dollar business

24 Long-Serving Franchisees Share Lessons Of A LifetimeFranchisees who have been in the same businesses since 1986 discuss what they've learned

27 Equipment Funding Made EasySilver Chef makes equipment funding easy for franchisees through flexible funding options

28 Taking Up A Master FranchisePaul Kane of Grant Thornton offers advice on evaluating opportunities from overseas

31 The Perfect Blend Of Lifestyle And IncomeDeck & Fence Pro is a new low-cost opportunity from an award-winning team

32 Four Rules For Buying The Right FranchiseWhen you buy a franchise, there are no guarantees – but there are ways to help give yourself the best possible chances of success

62 Westpac Directory Of FranchisingComprehensive details and investment levels for over 250 franchise and master franchise opportunities. Also includes advisors and index to advertisers

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24

Long-Serving Franchisees Share Lessons Of A Lifetime

6

⇒ What’s The Next Big Thing In Franchising?

48

⇒How To Become A High-Achieving Franchisee

Anyone who works in franchising is regularly asked, ‘What’s the next big thing, then?’ Here are some thoughts that might help you decide the answer for yourself

Glenice Riley offers advice on how to make the most of a franchise opportunity

Franchisees who have been in the same businesses since 1986 discuss what they've learned

DIRECTORYof franchising

Franchise Opportunities

National Master Licences

Specialist Advisors

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⇒ Welcome to Franchise New Zealand – the buy your own business magazine Volume 22 Issue 01 Autumn 2013

Editor Simon Lord

Publication Manager Sally Knight

Publication Services Eve Brown

Writers Crispin Caldicott Ross Lindsay

SubmissionsEditorial submissions and advertising enquiries should be directed to the publisher. All articles published become copyright ©Franchise NZ Marketing Ltd

ConditionsThe publisher in its sole discretion reserves the right to refuse to publish any advertisement received if the publisher considers that the publication of such advertisement would be undesirable in any way.

ContactFor information about subscriptions, advertising or other matters, please ring us on 0800 372 624 or email [email protected]

CopyrightFranchise New Zealand magazine and website are copyright ©Franchise NZ Marketing Ltd. and no part may be reproduced without the specific written permission of the publisher.

DisclaimerAll franchise and business opportunity features included within this publication are paid advertorial approved by the client concerned.

Inclusion of any franchise system, business opportunity or professional advisor within this magazine does not imply endorsement by the publisher or membership of the FANZ. Persons entering into franchise agreements are strongly advised to seek their own professional advice.

The publisher does not accept any responsibility or liability for views or claims expressed in Franchise New Zealand. Opinions expressed by contributors are their own and not necessarily endorsed by the publisher.

Franchise New Zealand Volume 22 Issue 01 Autumn 20136

⇒ Predicting the future is a dangerous thing to do, particularly if someone is looking for an opportunity into which to invest their

money and their life. Different people have different skills and what suits one person won’t necessarily suit another. Nonetheless, we’ve taken the challenge: we’ve been looking at trends from around the world and comparing them to what’s happening in New Zealand. It’s important to remember that what works in the US, Asia or Australia won’t necessarily work here, but overall trends may be reflected in different ways so we’ve also asked some local experts for their opinions on particular issues.

Here are our tips for six sectors to watch over the next few years. You’ll notice a few themes that are common to many: changing demographics, the impact of an ageing population and a focus on products or services that consumers consider necessary rather than just desirable. But possibly the biggest factor that unites these sectors is that, for the moment at least, they all offer something that cannot be delivered via the internet.

Hair & Beauty

The personal services area is one of those tipped for global growth in the near future, especially in countries with

ageing populations, and hair and beauty are a major part of this. Even during a downturn hair still grows and, while people might cut down on new cars, expensive restaurants and overseas holidays, they still need to get a haircut. That applies in New Zealand, too, where Rodney Wayne has always maintained, ‘There are three things that are recession-proof: hops, chocs and locks’ – or in other words, beer, chocolates and hairdressing. With the Rodney Wayne chain looking to expand again, international franchise Toni&Guy entering the New Zealand market and budget alternatives also on offer, this is a promising industry to consider. Many franchises are profitable, need no experience and allow for multi-unit ownership.

The beauty industry offers many of the same advantages, and may be even better placed as the recovery comes and people are more willing to spend a little extra on themselves. Cosmetic surgery is already franchised in New Zealand via the Caci clinics although attempts to franchise individual services such as nail salons, spas and hair removal have been less successful to date (though hair removal is a big hit in Mexico according to David Foster, who attended an expo there recently in his capacity as chairman of the Franchise Association of New Zealand).

Health & FitnessWith the government and media all preaching the benefits of leading a healthy lifestyle, threats about epidemics of obesity

and diabetes, and the statistical reality that people are living longer and wanting to stay fit and active longer, the gym and fitness industry is experiencing a boom.

One of the questions that anyone who works in franchising is regularly asked is ‘What’s the next big thing, then?’ Here are some thoughts that might help you decide the answer for yourself

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Having said that, there is currently a lot of volatility in the market. High-end, full-service clubs are reliant on discretionary spending and are coming under attack from the low-cost, low-staffed (or totally unstaffed), 24-hour gym formats – that’s part of what the recent Club Physical/Jolt Fitness dispute has been about (see page 16). However, the larger gyms can offer a much better range of activities and classes, and might be expected to adapt to changing conditions and bounce back in a variety of new formats. Outdoor fitness classes, using public spaces, are also attracting some interest.

Another aspect of this sector is youth sports franchises. Schools in the US are increasingly outsourcing their sports programmes and franchises have emerged to take up the slack. Companies such as Kelly Sports have brought the concept here with some success, while exercise and co-ordination classes for pre-schoolers are also popular.

The Next GenerationCWith parents both increasingly working longer hours to make ends meet, publicly-funded schooling under pressure

and increasing competition for good tertiary places, it’s no surprise that educational support is a growth market in many countries, and New Zealand is no exception. Franchises such as Skids provide pre- and post-school care as well as holiday programmes, while others specialise in maths, English, drama, dance and music tuition.

According to David Foster, such franchises are already a large part of franchising in many parts of Asia, where the desire to give children the best possible start in life creates a ready market. With similar concerns among parents in New Zealand – as well as a growing Asian demographic – this sector looks set to continue growing. While online tutoring will certainly become more popular, there’s little to match personal time with a dedicated tutor.

Senior Services

At the other end of the demographic spectrum, what the Americans call ‘senior care’ services are a boom sector in the

US. We have the same situation here with baby boomers increasingly reaching retirement age, but a different health system which means that what works there may not work so well here. For example, in-home support services have not yet taken off in NZ although they have enjoyed massive growth in the US.

On the other hand, driving services specifically geared to the elderly have proved popular in New Zealand, so it may be that the market here lies in making existing popular services more age-appropriate – for the immediate future, at least.

Food – Fast, Casual And HealthyFood, as they say, never goes out of fashion – but spotting what will really be popular and profitable, rather than trendy,

is never easy. For example, for the past decade or so, all the stargazers have talked about the growing trend to healthy eating and how the fast food industry must respond. It’s certainly true that big brands such as Subway and, particularly, McDonald’s have amended their menu, cooking techniques, ingredients and marketing massively over that time, but the most successful new fast food launch in New Zealand in recent years has been Carl’s Jr. – a brand that has been widely criticised by healthy eating groups not just for its menu but for the placement of its stores largely in lower socio-economic areas. On the other hand, that other staple of American police shows, the donut, has yet to take off properly here despite several attempts to launch chains.

A growing part of the US food market which might transfer well to New Zealand is what is called ‘fast-casual’ restaurants. This is a more upmarket version of traditional quick service restaurants like McDonald’s offering a more premium experience with higher prices but still a counter-service model. It’s aimed at customers who want to retain the eating-out experience while spending less money by trading down from full service restaurants to a less expensive option.

Of course, healthy eating and sustainable food chains are still big news and many of those franchises that have created or adapted their model to reflect these aspects are doing well. As Daniel Cloete, national franchise manager for Westpac comments, ‘Almost all the new food brands looking to enter New Zealand have a fresh or healthier-type concept as a basis.’ According to QSR magazine, US operators are experimenting with more multicultural options like falafel and Indian food, while the hottest chains like Chipotle are offering ‘create your own dish’ menus with more premium protein options and ethnic flavours that you wouldn’t normally find in regular fast food restaurants. Other new menu items include turkey burgers

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Embracing The Digital Age

Technology, of course, is something of a double-edged sword. While the growth of online shopping is making life difficult for some, especially in the retail and entertainment sectors, it’s also changing the way that franchises market to customers, communicate with franchisees, train their staff and manage their businesses.

Anyone looking for the ‘next big thing’ therefore needs to take into account the possible impact of further developments, including ultra-fast broadband (see page 37), on their chosen industry.

Dr Callum Floyd of Franchize Consultants in Auckland notes, ‘Some franchise networks have been increasingly impacted by online retail, often from a mixture of international and local direct sales sites. Rather than a sudden decline, there has often been a slow, incremental erosion of sales and it has meant some businesses have disappeared already while others are marginal. Unfortunately, some of these concepts don’t have a future in any form.’

But at the same time, technology is enabling some franchises to improve. International franchise specialist Greg Nathan comments, ‘All businesses continue to be impacted by technology, which is providing significant opportunities to improve efficiency and customer service. At the recent International Franchise Association convention in the USA, almost every supplier was offering a technology-based product or service.’

Such services include POS systems which deliver accurate, timely information both to franchisees and franchisors that enables them to fine-tune their businesses, respond to opportunities, eradicate poor performers and increase both productivity and profitability by comparing to set Key Performance Indicators (KPIs). Other new technologies are designed to speed up quoting, order-taking and processing, automate systems and improve communications. Increasingly, franchisee and staff training are moving online, too. All of these are aspects to consider when choosing a franchise for the future.

And Greg, who described some of the issues facing franchises in the adoption of online strategies in a Franchise New Zealand article last year (view it at www.franchise.co.nz/article/1562) says that social media is the current hot topic. ‘Every serious franchise system would now have an online and social media strategy. The biggest challenge is how to co-ordinate their social media efforts, because franchisees vary immensely in their level of skill and will in this area.’ As the Club Physical/Jolt dispute has shown recently, the correct handling of social media is vital to a brand’s image and customer perception – something that KiwiYo has used to its advantage in developing a Facebook profile with 27,000 ‘likes’ to date.

Increasing Profitability

Another focus for franchisors looking to the future is enhancing the profitability of their franchisees. ‘The US has undergone a transformation with franchisors focussing a lot more on franchisee profitability than they

(Carl’s Jr.), oatmeal (McDonald’s), bison burgers (Energy Kitchen) and air-baked fries (Evos). According to Entrepreneur, industry eyes are also on Lyfe Kitchen, which aims to do for organic ingredients what McDonald’s did for factory farming. It’s been created by a team of ex-McDonald’s executives and is making waves – read more at www.franchise.co.nz/article/1505.

It’s also worth noting that, as in many things, some trends take time to become viable in New Zealand. Frozen yoghurt, which is just taking off here, is already tipped to be at saturation point in the US, with observers commenting that the time has come where winners will be sorted out from losers. Mobile food and coffee franchises, however, seem to be becoming increasingly popular in New Zealand, offering relatively low investment levels as well as the opportunity to chase the market.

Building & Renovation

This may not be a sector that overseas franchise pundits have identified, but within New Zealand, building and renovation

are set to grow significantly over the next few years. The reconstruction in Canterbury is attracting a lot of effort and as insurance claims are finally sorted out so there is work for smaller operators as well as the large companies. In other parts of the country, Auckland apparently needs even more housing while the leaky homes saga rumbles on everywhere.

While franchised building groups are common, in recent years we have seen the development of specialist renovation franchises. These may deal in whole homes (such as Refresh Renovations) or specific areas such as kitchens (Dream Doors) and bedrooms or bathrooms. There are also franchises that offer sheds, steel-framed buildings and mobile cabins.

Is That The Lot?

Of course, there are plenty of other good opportunities outside of these six sectors, so don’t write any opportunity off until you’ve researched it properly. During the past few years, when money has been tight for many people, we’ve seen franchises perform well in areas that people have to spend money on, such as car repairs, accounting, courier services, commercial cleaning, packing and shipping, and in areas where people want a cheap treat such as dining out, desserts, coffee and chocolate. Many home services franchisees have thrived too – another area where the internet can’t deliver.

One area to keep an eye on over the next few years is the development of franchises especially suited for ownership by the over-50s. People in this age bracket are increasingly entering the franchise market thanks to forced early retirement, redundancy, reduced retirement savings and, of course, a longer working life. Last year, we featured a man who had bought his business at the age of 79 – a Fastway Couriers franchise! – but more commonly we see baby boomers looking at the business and sometimes home services markets. A franchise which especially suits the needs of this age group and which targets them as franchisees could expect to find a ready pool of operators.

Buying A Franchise: Choosing The Right Business

HAIR & BEAUTYessential spend

hair goes on gro w i n g

recession-proof

different price pointsdifferent brands multi-unit options

look goodf e e l good

people need to eat

healthy or unhealthy? eating out’s a habitpeople trade down not out

more menu choicesfast, casual or healthymobile or fixed?

Food Health & Fitness

health scares +ve benefitencouragement

staying active older

new formats

wide range

indoor/outdooryoung people

sports

SENIOR SERVICES baby boomers

over 65s to grow from 600k to 1m+ by 2030used to freedom

reducing state support

staying in own homegetting aroundwhat suits NZ?

The Next Generationparents time-poor

improving prospectsget them O F F the iPad

part-time full-time

CBuilding & Renovation

2m people in Auckland by 2031renovate, don’t movebouncing back

leaky homesextra s p a c eChristchurch rebuildsheds for all fun learning

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About the AuthorSimon Lord is Editor of Franchise New Zealand magazine & website. Our thanks to Daniel Cloete, Callum Floyd, David Foster and Greg Nathan for their help with preparing this article.

did five years ago,’ Greg explains. ‘This was largely brought about by the GFC which, because of a dearth of funding for new franchisees, forced them to look after existing franchisees.’

While that might seem a cynical approach by US franchisors, Callum Floyd says profitability has been an issue for franchises here too and the wise ones have been addressing it. ‘Even good brands have found sales harder to come by in recent years. Some franchisors recognised that there were a number of problems: a) their business models were outdated; b) their franchisees could execute better; c) their structure wasn’t right, and d) they could manage their systems better. We’ve carried out a thorough review and subsequent programme of upgrades and improvements on a number of franchises and in some cases they’ve required a complete rebuild. There wasn’t a recognised need for it when the times were good and sales were coming easily, but as the economy gets moving again those businesses will find themselves in a much stronger position.’

The effect of this is highly important for intending franchise buyers. While getting in on ‘the next big thing’ can be highly profitable in the short term, it’s important to know that the franchise has been properly structured and can be profitable in lean times as well as good. Sometimes, a franchise with a proven track record of responding to changing times can be a better bet than a brand new one. It may cost a little more, but the risk is lower.

As Callum says, ‘There are always new waves of franchises emerging but the danger is that people see an early success and rush imitations to market without adequate pilot testing. We saw that, for example, with the auction drop-off stores in the US and other countries, including Australia, which aimed to piggy-back on the success of eBay. Some of those chains got huge before anyone realised that no money could be made from it. Even if you want to get in early on the next big thing, you need to check that the franchisor has a viable model first – one that will work in New Zealand.’

Improving Customer Service

All these trends come together as franchisors strive to restore sales and profitability levels through improved customer service. ‘Franchisors and franchisees are becoming more aware of how important it is to pro-actively manage their brands and deliver an exceptional customer experience,’ says Greg. ‘Most franchise systems in the US are now using the Net Promoter Score (NPS) method of measuring customer loyalty as a simple measure of customer satisfaction. In some cases, this is replacing mystery shopper programmes.’

NPS was devised ten years ago and requires companies to ask the single question, ‘How likely is it you would recommend us to a friend?’ on a scale of 1 to 10. They then follow this question with an open-ended request soliciting the reasons for a customer’s rating of that company or product. As a result of feedback gathered through this process, franchisors and franchisees can easily see what action is needed to turn unhappy customers (‘detractors’) into happy ones (‘promoters’).

Technology can help provide solutions here, too, from the simple (texting ahead to order a coffee, for example), to the sophisticated (the scoreboard that shows the average waiting time in every McDonald’s drive-thru in New Zealand, with each outlet’s ranking clearly shown). It’s an approach that Domino’s has recently taken online with an app that allows their customer not only to rate their experience but see the result in real time on Facebook (see www.franchise.co.nz/article/1618).

It’s Up To You

So – what IS the next big thing? Since franchising really took hold in New Zealand in the 1980s there have always been new waves of opportunities emerging, either developed locally or imported from overseas, and there’s no reason to think that will stop. What is changing, though, is the way that people are shopping, communicating and interacting.

In this article, we’ve highlighted six sectors being tipped for growth internationally. We’ve attempted to identify some developing trends and suggest how they might apply to New Zealand. We’ve also commented on some of the key issues you need to take into account when investigating any opportunity, new, old or remodelled. We hope you’ve found it a helpful summary and a starting point for your own researches. Good luck in catching the wave!

Franchising your business or improving an existing network? Talk to us first!

F i n d o u T w h y. Ca l l w i n R o b i n s o n o R Ca l lu m F loy do n ( 0 9 ) 5 2 3 3 8 5 8www.FRanChize.Co.nz

successful franchisors choose Franchize Consultants. work with a company engaged on major projects with many of the biggest (and best emerging) names in the franchise sector.

We’ve also been awarded ‘Westpac Service Provider of the year’ in 2006, 2008, 2010/11.

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Franchise enquiries to Norman on +64 21 339 396 or email [email protected] You’ve gotta go to KiwiYo!Visit us online www.kiwiyo.co.nz | www.facebook.com/kiwiyonz

Norman | CEO

Franswa | Director Franchise & Logistics

Chantal | Director Marketing & Human Resources

Nadine | Director Operations &Yo Academy

NatalieAccounting & Franchise Support

Scott Goodwin Davenports Harbour Lawyers

Mark Ellery Ellery Muir Design

“Team KiwiYo” - we’ll holdyour hand from start to finish

ConceptTake a great business idea, Add a superb NZ-made low-fat yoghurt product. Throw in an amazing selection of toppings. Sprinkle some cutting-edge digital tech and social media engagement. Spice it up with liberal amounts of fun. Blend it with hard work and customer service. Weigh it up with a hands-on management and support team.And Hey Presto!We have a KiwiYo!

Mission Bay, Botany Town Centre, Sylvia Park, Takapuna, Wellesley St,Manukau, Hamilton, Mount Maunganui, Wellington, Christchurch, Queenstown.

Original KiwiYo stores already open and opening soon

KiwiYo Stores in great locations looking for motivated owners all overthe North and South Islands – Contact us

Norman hopes to have 26 premium KiwiYo stores across New Zealand by late 2014, don’t miss out on your chance to apply for New Zealand’s most popular frozen yoghurt franchise.

Mark and his profes-sional design team at Ellery Muir will help you design a store to blow your mind.

Scott Goodwin and his superb team at Daven-ports Harbour Lawyers will get the legal stuff acceptable to all.

Franswa will ensure your store is built on time, on budget and keep you in the loop during your store build-out.

Chantal will help you with your social media, marketing campaigns and staff issues.

Nadine will train you at The Yo Academy. Every aspect neces-sary is covered in detail to help you succeed.

Natalie will answer your HELP! Calls and help you with your accounting.

HistoryThe KiwiYo team introduced its unique KiwiYo offering to New Zealand in December 2011 and launched its International Franchising division one year later.The Self-serve concept, the Weigh and Pay method of paying for your serving, our Social Media dominance coupled with our amazing staff and our fantastic loyal custom-ers have contributed to the KiwiYo explosion in NewZealand and across the globe.

11

⇒ Rodney Wayne wants some new blood. That might make the veteran hairdresser sound like Sweeney Todd but, actually, what

he is looking for is new franchisees to help continue the growth of New Zealand’s largest franchised hairdressing group.

‘We want some damned good people for one of the best business opportunities in the country,’ he says frankly. ‘Rodney Wayne salons have been around for over 40 years now and many of our franchisees have done very well indeed. But every business needs fresh blood occasionally so we want good people to come in and take up new and existing opportunities in the group.’

‘To be honest, these opportunities have been pretty rare over recent years. We’ve had a few small salons change hands but they are often sold internally to other franchisees. This is the first time for five years we’ve had existing salons for sale in the $1 million-plus turnover range, and we also have some prime opportunities for new salons in places like Dunedin, Queenstown, Rotorua and parts of Auckland.’

Julie Evans, the CEO of the Rodney Wayne group who has been with the franchise for eight years, explains that, ‘To be a successful Rodney Wayne franchisee, you don’t have to be a hairdresser yourself. While we have many owner-operated salons, we also have many owners who are professional business people rather than professional hairdressers. They have utilised their knowledge, management skills and enthusiasm to create satisfying and profitable businesses for themselves.

‘It’s more important that you are customer-focussed and a hands-on manager with the personality to develop a team of people who have the shared goal of making Rodney Wayne clients look and feel their very best.’

Years Of Experience, Lots of ExpertiseWhile Rodney himself is still very much involved in the group, Julie now runs the business on a day-to-day basis. Having spent all of her working life in the salon business both in the UK and in New Zealand, she is eminently well-qualified to do so and to help franchisees make the most of the opportunities the franchise offers.

There are currently over 50 Rodney Wayne salons and specialist retail outlets around New Zealand. The company was one of the pioneers of franchising in this country and franchisees therefore have a wealth of experience to draw upon. ‘We can offer proven and perfected operating systems, comprehensive training, huge buying power, unique performance incentives for staff and the support of all the members of the group,’ says Julie.

‘We also operate our own training school to bring through talented new staff for the salons, and that’s an important part of our culture. We’re proud to be a place of employment, support, inspiration and enjoyment for so many young New Zealand apprentices. The result is that there’s a strong family feel to the group. We have launches around the country at the start of each new season and invite all the franchisees and their staff to a fully-catered evening event – the Auckland one now attracts over 300 people. It’s a big part of maintaining a strong brand with a common goal.’

Rodney Wayne has some rare opportunities available for fast-moving business-savvy franchisees

Franchise Opportunity: Health & Beauty

Find more info at franchise.co.nz - Search: www.rodneywayne.co.nz

Find more info at franchise.co.nz - Search: Rodney Wayne

big name, big businessBIG OPPORTUNITIES

Advertiser InfoRodney WaynePO Box 825, Shortland Street, Aucklandwww.rodneywayne.co.nzContactJulie EvansP 0-9-358 4644M 027 277 [email protected]

Six Figure Profits, Funding AvailableFor potential franchisees, though, there is one big question – does the business make money? Rodney smiles, ‘Hair keeps on growing, whatever the economy is doing, and there’s nothing like a good hairstyle to make people feel better. If you look at the cover story in this issue (see page 6), you’ll see that hairdressing is considered one of the top five categories internationally right now and that’s true in New Zealand as well.

‘We have franchisees that have been making six-figure profits for many years now and some of the bigger salons are exceeding $250,000. That’s a pretty good result, and good operators can achieve a very satisfactory return on investment. Our track record also means that franchisees can access good funding deals from the major franchise banks, too.

‘So ask yourself, “Do you have the management skills, the people skills and the commitment to join a company that’s been a market leader for 40 years?” If so, whether you’re interested in one of the large established salons with instant cashflow or creating a new business in a prime location, Julie and I would like to hear from you,’ invites Rodney.

New and existing salons are available in prime areas

Rodney Wayne and CEO Julie Evans: looking for new blood

opening the DOOR TO SUCCESS

Franchise Opportunity: Home & Building

Growing demand keeps new Dream Doors franchisee counting the profits

Master Franchise and Franchise Opportunities Available!

Switch Business and Global Franchise Partners have joined forces to be able to offer proven international franchise systems now for the New Zealand market.

Both Master Franchise and Franchise opportunities are available. We are currently marketing:

• Charlie Lovett• Gelatissimo• Wingstop• Zambrero

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• Cookie Man• Dogtopia• Royal Copenhagen• Woodfire

Visit www.switchbusiness.co.nz now!

For more information on any of the above opportunities contact David Newport on 021 304414 or [email protected]


Adrian feels the business is heading in ‘very much the right direction – the surge in recovery work is helping us grow more all the time. February this year has been our biggest month so far by a long way – we outstripped previous sales by 150 percent – and March could be better still. In fact, our February sales figures were $123,000. With profit margins of around 35 percent, that’s not bad at all for a business only nine months old!’

Although he is understandably proud of his business, Adrian is not the kind of person to stand still. ‘I’m a driven man and Dream Doors offers me lots of great opportunities to expand. Currently we have a lot of contractors handling the work and we’ll be looking to employ our own staff soon, too. Yet we still have the time and flexibility to take the children to school – it really was the right move for us.’

Dream Doors is looking for further franchisees around the country. ‘You don’t need building experience, just people skills and organisational ability,’ promises Derek. ‘$30,000 will get you into your own business and if you’re not satisfied after five years, I’ll give you the lot back. How’s that for a dream deal?’

⇒Adrian Kay gave up a six-figure salary with a global electronics company to join the Dream Doors franchise, and he doesn’t regret a

thing. He and his wife Tammy had often dreamed of having a business of their own, ‘and, right from the start, we felt Dream Doors was right for us,’ he says. ‘We started in April 2012, and we’ve been in constant growth mode ever since.’

Dream Doors co-founder Derek Lilly brought the franchise to New Zealand when he moved here from the UK in 2007. ‘Our core business is the refurbishment of kitchens and bathrooms,’ Derek explains. ‘These are the areas that most date in a house, yet the frameworks are usually sound – it’s generally only the doors, drawer fronts and work surfaces that are worn. By replacing those, we can give customers a brand new look for a fraction of the cost of replacement.’ It’s a message that struck an immediate chord with cost-conscious Kiwis – there are now nine Dream Doors franchise areas sold throughout the country, with room for more.

The message has struck home particularly in Christchurch, where Adrian and Tammy opened their Dream Doors business. ‘Rebuilding has started and people are taking the opportunity to refurbish at the same time,’ says Adrian. ‘We chose to go with Dream Doors because it has an excellent, well-established brand. Even if we’d had the skills and contacts, if we’d tried to do something similar from scratch it would have taken us ages to get going. But with Dream Doors we were up and running from day one.’

Advertiser InfoDream Doors (NZ) LtdPO Box 31, Lake Hawea 9345www.dreamdoors.co.nzContactDerek LillyP 0-3-443 5133P 0800 437 326M 027 213 [email protected]

Tammy and Adrian Kay: ‘With Dream Doors, we were up and running from day one’

13

⇒ With two children under six, Cameron and Katie Brooks decided they wanted to leave Auckland. The couple had strong family

connections to the beautiful Northland village of Mangawhai and liked the idea of moving permanently to a small seaside community with a slower pace of life. But how could they make it work? ‘We were looking for a complete change of lifestyle and we decided that would only happen if we actually ran our own business,’ says Cameron.

‘Once we got serious, we saw a really good opportunity helping people care for their properties. Only half the residents of Mangawhai actually live there full-time and the rest are people with baches. We’ve done it for years ourselves, and we know it’s a real pain arriving for the weekend and spending half your Saturday working in the garden and mowing the lawn. So we started looking for a really good home services franchise.’

Cameron knew quite a lot about franchising, having spent 13 years with Caltex and been general manager of Office Products Depot’s Newmarket store, while Katie was a payroll specialist. ‘We know quality is key in business, so we wanted a franchise that shared our values and goals as well as giving us the brand and professionalism we sought. We researched a few and I must admit I was pretty surprised at some of the responses. Some didn’t even get back to me! Having been on the other side of the coin, I thought, “If that’s their attitude now, what will it be like in 18 months?”’

But there was one franchise that stood out head and shoulders for Cameron from the word go. ‘Estelle Logan of V.I.P. Home Services took us seriously and said we should sit down and talk. She was absolutely frank about the opportunity but unconvinced by our chosen location, which I took as a positive – it meant she didn’t just want us to buy a franchise, she wanted us to succeed. I’d done population research and we agreed that by servicing the nearby towns of Wellsford and Warkworth we had a viable area for launching V.I.P. in the district.

The Brooks’ friends and family were less convinced. ‘The most common word they used was “Nuts”,’ laughs Cameron. ‘I’d only just completed my MBA so they thought I was set on the corporate ladder. Several thought we were taking unnecessary risks – new business, new area – and they had concerns about it being a franchise, which I’ve found is pretty common. So we spent a lot of time explaining it was a means to an end and that we had enormous faith in the V.I.P. system. Then I resigned from my position and we arrived in Mangawhai for good at Auckland Anniversary weekend in 2012. The marketing plan hadn’t started yet and I remember thinking, “We’ve bought a brand new business with no customers and no revenue...” Were we nuts after all?’

Working together builds a thriving business12 months later, Cameron and Katie can relax in the knowledge they have built a thriving business. ‘We have worked hard and been really well-supported by V.I.P.’ Cameron says. ‘To get well-known in the area I drove everywhere with my strongly-branded vehicle and trailer and, along with the advertising, that generated a steady flow of work that far exceeded our expectations. Twelve months into our business we are generating the sort of revenue that we hoped to get in two years.

‘For me, the other thing that made the difference between success and failure was the V.I.P. training and support. The franchise has always insisted on four weeks’ rigorous training before you start your business, and as we were a brand new area we required even more support. So I spent all my time with area manager Mike Powell, who was quite exceptional. It was all on the job, absolutely brilliant, and nearly killed me at first! I think the idea of doing lawns and gardens as a profession is slightly misunderstood. As Mike says, “Any clown can mow a lawn but you really have to know what you are doing to make a living from it.”’

Estelle Logan who, with her husband John is the national franchisor for V.I.P. in New Zealand, says that the same applies to both V.I.P’s outdoors (lawnmowing and gardening) franchise and the indoors franchise, which includes home cleaning, offices and window cleaning. ‘It’s about creating a business that allows you to achieve whatever goals you set yourself,’ she says. ‘That requires a good system, good training, good support and a good brand and that’s what V.I.P. can provide – Cameron and Katie Brooks have proved that .

‘We have more opportunities for people to set up in their chosen area throughout the country. The investment level ranges from $15,000 to $25,000 +gst and equipment, depending on the level of income you desire initially, and we’ll even pay you while you’re getting established. Call us now to take advantage of the comprehensive training and reputable brand that is V.I.P.’

And the last word goes to ex-Aucklander Cameron Brooks, now raising his family on the idyllic Northland coast. ‘I really don’t feel as if I’m someone who pushes a lawnmower – that is almost incidental. What I am doing is running my own business with VIP. Would I do it again? In a heartbeat.’

‘Would I do it again? In a heartbeat,’says V.I.P. Home Services franchisee after first year of a new life

Franchise Opportunity: Home Services

Find more info at franchise.co.nz - Search: V.I.P. Home Services

Find more info at franchise.co.nz - Search: V.I.P. Home Services

making a DREAM COME TRUE

Advertiser InfoV.I.P. Home ServicesPO Box 276 186, Manukau, 2241www.viphomeservices.co.nzContactNationwide EnquiriesP 0800 84 74 [email protected]

Cameron and Katie Brooks with children Jack and Meg: ‘One franchise stood head and shoulders above the rest,’ says Cameron

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Just Cabins rent portable cabins long-term throughout New Zealand. Our customers use cabins for an extra room/sleepout, home office or on-site accommodation.

As a new owner/operator of Just Cabins, you would enjoy support from a nationwide franchise group and exclusive access to an area that has a huge potential for growth over the coming years.

Call Fenton now on 021 716 776 for an information packOr visit www.JustCabins.co.nz/franchise-info.cfm*Actual Turnover from a Just Cabins franchise

Don’t miss this opportunity.

my header

Sharing goals helps a young couple build their Columbus Coffee business

drinking from THE SAME CUP

Franchise Opportunity: Food & Beverage

15

⇒ Jane and Murray Merai reckon they are a very lucky couple. ‘We met and married young, and we have always had the same goals and

aspirations,’ Jane says. ‘It was always our dream to own our own business one day so, although we’ve done some travelling, we always saved and planned for buying a business when the time was right.’ That time came 16 months ago when the couple opened a brand new Columbus Coffee outlet in the Auckland suburb of Glen Eden; now they’re planning to open a second café later this year.

‘I have a love of food, kitchens and cafés, so I always felt drawn towards the hospitality industry,’ says Jane. ‘We regularly gravitated towards our local Columbus Coffee outlet, and admired the look, feel and atmosphere there. As we approached the time to make a move into business for ourselves, we began to do more research and talk to other operators about options. Luckily we had a friend who used to own a Columbus outlet so that pretty much made up our minds.’

Jane had spent ten years in insurance while Murray was an IT contractor – a career he has continued while Jane runs the café – but had run a commercial cleaning franchise in his early twenties so at least he knew about franchising. ‘Neither of us had experience in hospitality, though, so we felt a franchise would be the safest option. A good franchise comes with set procedures and structures in place, and all the support that would help us get to know the industry. It helped enormously that Columbus Coffee has won so many awards, and that gave us a great deal of confidence that they would help us be successful, too.’

Winning Reputation Backed By ExperienceColumbus has indeed won a lot of awards, including a record three Westpac Supreme titles – two for its franchise system and one for franchisee performance. The group now has 50 Columbus outlets around the country, including a partnership with Mitre 10 that has seen new cafés established in MEGA stores nationwide.

It was this reputation that convinced the Merais, still barely into their thirties, to take the plunge. ‘We still had a few qualms and we didn’t know what to expect at first, but the training was excellent, comprehensive and took in everything from business planning and staff training right down to the basics,’ says Jane. ‘Columbus is a very refreshing model, with systems to help you create all the best that a café should offer. But it doesn’t prevent you putting your personal touch on it or trying out new ideas once you know what you are doing.

‘The essential ingredients are a passion for food and coffee, and the ability to build a team committed to providing exceptional service every time. As Columbus Managing Director Graeme Tait says, “The aim of Columbus Coffee is to create attractive cafés that draw people as a meeting place.” That was exactly what Glen Eden needed and that’s what our new business provided – we opened in November 2011 and have continued to grow ever since. Now we’ve decided we should build on our success with a second store. Later this year, we will be opening the MEGA café in New Lynn and we’re looking forward to bringing the same blend of great coffee, great food and friendly service to a whole new community.’

What’s Your Goal?Graeme Tait says that learning to succeed – and to manage that success – is an important stage that every new franchisee has to go through, but that once they have then Columbus offers potential for multi-unit

ownership. ‘We have a mix of single and multi-unit franchisees – it just depends what your own goal is.

‘Opening your own Columbus Coffee café requires an investment of between $250,000 and $350,000 depending on location,’ says Graeme. ‘MEGA cafés can be funded for $200,000 or less depending on the model. It is a sizeable investment, but the rewards, as Jane and Murray have discovered, can be considerable. Give us a call to find out more.’

Find more info at franchise.co.nz - Search: Columbus Coffee

Advertiser InfoColumbus CoffeePO Box 911 030, Victoria Street West, Auckland 1142www.columbuscoffee.co.nzContactNathan Bonney, General Manager Business DevelopmentP 0-9-520 1044M 021 347 [email protected]

Jane and Murray Merai: Planning their second Columbus Coffee after just 15 months

16 Franchise New Zealand Volume 22 Issue 01 Autumn 2013

Our pick of the top news stories from www.franchise.co.nzUPDATESFrom Our Website

Franchise New Zealand is much more than a magazine. If you want to keep up-to-date with news about franchising in New Zealand and some of the more interesting stories from overseas, go to www.franchise.co.nz and follow us on Facebook or Twitter. Here’s our pick of recent news stories from our site.

Gym dispute played out in public

Franchisors see better times ahead in 2013The latest Franchising Confidence Index demonstrates a continuation of mixed results across overall sector growth drivers, but with a slight increase in confidence from October 2012. Although response varied according to industry sector, generally franchisors were most positive about prospects for growth, general business conditions and franchisee sales levels. Franchisors were also positive about access to financing and franchisee profitability levels, but projected a negative outlook for franchisee operating costs, availability of staff and franchisees.

The results of the latest survey, which is conducted quarterly by Franchize Consultants, indicate a consolidation in forecasts for general business conditions from both Franchisors and Service Providers. Franchisor responses continued to improve to a net 37%, compared to 28% in October. Service Provider sentiment showed a more marked improvement from net 42% to net 66%.

Both Franchisor and Service Provider forecasts for franchisor growth improved, with Franchisors increasing from net 28% to 41%, and Service Providers from 38% to 61%. However, confidence was down for some key drivers including access to suitable franchisees, staff, locations and financing. In fact, finding franchisees was considered to be the greatest single challenge for franchisors in the year ahead, meaning that suitable candidates should be able to find some excellent opportunities with motivated franchisors.

Read more: franchise.co.nz/article/1610

Franchises traditionally excel in customer service, so it was no surprise to see some familiar names among the winners in the 2nd annual Customer Satisfaction Awards presented by Roy Morgan Research.

Subway was named Quick Service Restaurant of the Year; Take Note was Music/Book Store of the Year and Hilton was Hotel & Resort of the Year. The non-franchised Starbucks, which is operated by Restaurant Brands, took the title of Coffee Shop of the Year from last year’s winners, Muffin Break, while ITM beat Bunnings to become Hardware Store of the Year.

The awards are based on Roy Morgan Research’s annual Single Source survey of over 12,000 New Zealanders. Michele Levine, CEO, Roy Morgan Research, says, ‘Never before has customer satisfaction been so critical.

Social media such as Facebook and Twitter have given customers a megaphone to broadcast their praise or disapproval, while smartphones allow instant access to information about prices, availability and ratings.’

See also Greg Nathan’s comments on Net Promoter Score measures on page 6.


New app lets customers rate stores on line: franchise.co.nz/article/1618

Franchises fly high in customer satisfaction awards

A dispute between the Auckland-based Club Physical franchise and a multi-unit franchisee who rebranded three outlets without prior notice has attracted a lot of media attention. Unusually for a franchise dispute, this one was publicised by the franchisors, who used media releases and Facebook to promote their version of events while the Court decided whether or not an injunction should be issued to prevent franchisee Stuart Holder from trading under the new name. A demonstration was also organised and a press release from the franchisor included a photograph of a demonstration by Club Physical members outside the rebranded gym at Auckland’s Westgate Centre.

The issue is clearly a significant one for the franchise, as three of its nine outlets were rebranded by Mr Holder as independent outlets under the name Jolt Fitness and their members transferred to the new brand, apparently without the members being asked for their assent.

In the event, Justice Helen Winkelmann granted the injunction in a decision that required Mr Holder’s gyms to stop trading with immediate effect. She noted that ‘There will undoubtedly be harsh consequences for the defendants which flow from the issue of this injunction. However, given the relative strength of each party’s case, this consideration does not outweigh those which tend to support the grant of an injunction.’ This order was then suspended on appeal for 10 days to give the parties time to reach an amicable solution. As we went to press, that period was extended for another week to enable both parties to progress discussions.

If no solution is found and the Jolt Fitness gyms are forced to stop trading, the imposition of the injunction would ‘terminate the defendants’ business with catastrophic effect,’ lawyers for Mr Holder told the judge. ‘The fourth defendant (Mr Holder) would lose his $2.1 million capital investment in the business, and the first three defendants (his companies) would be rendered insolvent.’

The case was seen by many in the franchise sector as having implications for the enforceability of franchise agreements, with the Executive Director of the Franchise Association being quoted as telling the Australian Leisure Management website that ‘it was his hope that courts would uphold the principle of franchising contracts as a legal document and that people shouldn’t break them.’ However, most such cases come down to the terms of the individual contracts and the proven breaches or otherwise of obligations by both parties, and these were fully considered by the judge in her readable ‘plain English’ judgment.

The Franchise Association requires members to have an alternative dispute resolution process in their franchise agreements to encourage franchisors and franchisees to resolve issues before they come to court, and has appointed a panel of franchise-trained mediators who understand the issues involved. These are also available to non-members.

Read more:

Summary of events franchise.co.nz/article/1624

Injunction judgment (pdf) http://tinyurl.com/cyeghay

Meanwhile, an Australian-owned coffee franchise seeking an injunction against an independent New Zealand company it claims has infringed its copyright has been told it must wait for a full trial.


http://franchise.co.nz/shunts/60





Franchises fly high in customer satisfaction awards

In brief

Dun & Bradstreet says New Zealand could be on the cusp of a sharp lift in activity as the run of positive news on the New Zealand economy continues to flow. More than 32,000 New Zealand companies now have a lower risk of experiencing financial distress in the next 12 months, representing an improvement over the past three years. This is in line with a steady recovery in economic sentiment as firms prepare to increase their activity and cut back their risk.

D&B’s data is in line with information coming out of the Reserve Bank, which suggests that residential investment is increasing and that GDP is predicted to grow between two and three per cent over the year. Treasury figures also indicate more positive domestic demand and strong retail sales, which will likely impact on business performance in the coming months.

The data is also consistent with D&B’s recent Trade Payments Analysis which indicates businesses were quicker to pay their bills during the December quarter 2012, down by one week over the past 12 months.

According to Lance Crooks, D&B New Zealand’s General Manager, the company risk changes are consistent with recent improving economic conditions. ‘We are seeing many companies improve their risk rating, following the domestic recovery from the global financial crisis. The tens of thousands of New Zealand businesses that now present a lower risk of experiencing financial stress is a significant turnaround from the period between 2008 and 2011.’


McDonald’s is withdrawing a longstanding claim that 95 cents in every dollar spent at one of its restaurants stays in New Zealand. The fast food giant has agreed it cannot sustain the claim, after paying a $154 million dividend to its US parent in the year to December 31, 2011.

Read more: http://tinyurl.com/c7n438e

The Mad Butcher Group is to list on the New Zealand Stock Exchange (NZX) in a $40 million deal. The group currently has 36 stores in 12 cities with an annual revenue of $150 million and recently launched frozen yoghurt franchise Yögg.

Read more: http://tinyurl.com/cc47q46

Despite the apparently already crowded burger market, a Carl’s Jr. store that opened on Henderson’s Lincoln Rd in November turned over almost $180,000 in its first week of operation – a world record for the brand that operates in more than 20 countries.

Read more: http://tinyurl.com/chr4524

McDonald’s Europe tests tabletop phone charging Wireless charging of mobile phones will be tested in a limited number of McDonald’s restaurants in Europe in 2013 in partnership with Finland-based Powerkiss Ltd.

The wireless technology will be first tested in a limited number of McDonald’s restaurants in some selected countries. The wireless charging solution is based on the Qi technology standard, which is currently supported by more than 130 companies across the world, with an installed base of more than 15 million units worldwide.

A user can charge his or her phone conveniently by placing it on the dining table while enjoying a meal or break. The technology is fully integrated into the table and completely invisible. Customers with a Qi wireless charging enabled device can simply place it on the table to charge; for customers who do not have the Qi readiness yet, the PowerKiss Ring plugs into any phone and makes it immediately ready for wireless charging.

Wireless charging will be seamlessly integrated into selected table tops of the pilot restaurants to be hygienic, safe and unobtrusive, while being functional, aesthetic and innovative.


Business risk drops as economic conditions improve


⇒ Built strong, built right – that’s the ShedBoss™ motto, and with New Zealand’s windy conditions it’s imperative that steel buildings

have strength in design and construction to survive. ‘And that’s what gives our sheds a real advantage,’ says Ken Frew, the ShedBoss franchisee for Tauranga and New Zealand business development manager for the company (part of the Fletcher Building Group). ‘The ShedBoss system was invented and patented by Phillip Emms who brought the franchise over here from Australia ten years ago. Phillip designed a patented bracketing system that “gloved” the portal members making a strong and stable connection with heavy bolts and screws. Furthermore, all the hole centres are pre-punched, which makes for a huge time saving during installation.’

Ken sold his transport firm with an eye to acquiring a ‘nice little retirement business.’ That was eight years ago, and in that time he has built ShedBoss up to a business with a multi-million dollar turnover in Tauranga, ‘so retirement keeps getting put back,’ he laughs. ‘The system offers flexibility, intrinsic strength, rapid design and economy. A customer can walk in with the vaguest idea of a shed and we can custom-design one on the spot for them with our unique computer program.

‘Size is not an issue with the ShedBoss system. The ShedBoss software allows you to create a multitude of different designs from small sheds in backyards to aircraft hangars, and everything in between. It’s highly competitive on price and comes with a 25 year warranty, too. You can buy a cheaper product, but not one of such quality, strength and durability.’

Customers Ready And WaitingShedBoss is looking for at least eight franchisees right now, especially in the Waikato, South Auckland and North Shore. ‘Currently I’m looking after Waikato and Auckland, but there’s a lot of work ready and waiting in both areas to go to the right people,’ says Ken. ‘Many of my customers are coming back for their second or even third additional shed, and with referrals I don’t need to do any advertising currently – I’ve got orders stretching a long way into the future.’

Ken believes a successful ShedBoss franchisee may have a building or practical background, as well as the ability to communicate well. ‘It’s the sort of business that particularly suits a husband and wife team with the youth and energy to grow their own business,’ he says. ‘We provide you with everything you need from proven plans and design software to brochures, posters, business systems and, of course, ongoing support. Full training is provided and it’s very affordable – the franchise fee is under $20,000 and you need working capital from just $50,000. If you can raise that, call me now to find out more about this fast-growing, well-supported business.’

ShedBoss has customers waiting for franchisees to set up in prime territories


built strong, BUILT RIGHT

Advertiser InfoShedBoss37a Moffat Road, Bethlehem, Tauranga 3110www.shedboss.co.nzContactKen FrewP 0-9-300 3110M 021 930 [email protected]


19

⇒ The Coffee Club’s new outlet in

Taupo is obviously doing pretty well after only three months. When we rang to talk to owner Nigel Butcher, we got the slightly breathless response, ‘Can we reschedule this? I’ve got 300 customers I didn’t expect!’ Fortunately, we were able to catch up with him later in a quiet moment.

It speaks volumes for the quality of The Coffee Club’s systems that Nigel and his team managed the situation that day: although he’s used to large crowds (Nigel and his wife Elaine have 12 children) he had no previous hospitality experience at all. After 13 years in the Royal Navy and a further ten as a plumber in the UK, the couple put their family first and moved to New Zealand. ‘We didn’t have a clear idea of what we wanted to do at first but then I picked up a copy of Franchise New Zealand magazine at our local VTNZ. The first page I opened was the advert for The Coffee Club and it stated they wanted a franchisee in Taupo – exactly where we really wanted to be for our children’s schooling.’

Things moved pretty fast for the Butcher family after making contact with the franchise. ‘The Coffee Club had acquired a building which had a great location but was effectively derelict,’ says Nigel. ‘While they were fitting it out, I did my research.’ Nigel was incredibly thorough. ‘I spoke to 20 other franchisees of The Coffee Club, spent 3 weeks working in one and had at least 100 telephone conversations with Brad Jacobs who, with Andy Lucas, is master franchisee for The Coffee Club in New Zealand. It all confirmed that this was the business for us.

‘Lawyers, accountants and restaurateurs were all telling us the same thing, and the banks clinched it because they were happy to lend money against such a good, established business model. In fact, I ended up with three banks fighting for my business!’

Everything Is IncludedThe Coffee Club first opened its doors in Brisbane in 1989 and now has almost 350 outlets, including 42 in New Zealand. ‘The idea of the founders, Emmanuel Kokoris and Emmanuel Drivas, was to create more than just a place where people could have a coffee,’ says Brad Jacobs. ‘They planned a relaxed meeting place that was casual, sophisticated, stylish and affordable. Today, The Coffee Club has two models: a fully-licensed, extended-hours café/bar/restaurant, and a smaller version typically located in high pedestrian areas and shopping centres which focuses on all-day light meals, breakfasts and snacks. Both have proved hugely popular, as Nigel found out very fast.’

From plumbing to running a restaurant seems on the surface to be a big leap, but Nigel says The Coffee Club has been the ideal vehicle for his

move. ‘Everything is included within the franchise fee, and pretty much everything is done for you before you start: building, lease and fit-out is all handled by the company and while that was going on I had my own training. When everything was ready and I walked into my brand new restaurant supported by a training team of six people from head office prepared to get us up to speed on every aspect of the business. They stayed

for a full two weeks until we were all confident in our roles and even now business development manager Cathy Hill is available on the phone at any hour of the day...or night.’

Go With The FlowThree months later, Nigel is delighted with progress. ‘Of course, there have been a lot more learnings,’ he concedes. ‘Staff recruitment has been a challenge at times, but I have a very good team now. Time and people management is vital – running a restaurant can be a bit frenetic so you need to go with the flow and not get stressed out. But run it sensibly and you can make a very good income.’

With such a large family Nigel and Elaine never intended The Coffee Club to be a husband-and-wife business for them. ‘Elaine is very much a full-time mum, which is the most important thing, but she does get down here as often as she can. And of course the children are interested and becoming involved, too. Our eldest two, William and George are already working here part-time and daughter Louise started just in time for the Ironman contest – another hectic weekend.’

Brad Jacobs says that The Coffee Club already has ten new sites scheduled to open around New Zealand this year and is very happy to work with anyone looking for an opportunity both in the planned areas and elsewhere around the country. The estimated total requirement is around $350,000 - $450,000, depending on location, and a variety of funding options are available.

‘We are always looking for new franchisees to join The Coffee Club,’ says Brad. ‘So whether you’re a hospitality rookie like Nigel or an old hand in the business, call me and take a look at what we have to offer. As our slogan says, “Where will I meet you?”’

Plumber-turned-restaurateur Nigel Butcher demonstrates the value of The Coffee Club’s well-tried systems


Find more info at franchise.co.nz - Search: The Coffee Club

Find more info at franchise.co.nz - Search: The Coffee Club

learning to run a BUSY BUSINESS

Advertiser InfoThe Coffee ClubPO Box 78 203, Grey Lynn, Auckland 1245 www.thecoffeeclub.co.nzContactBrad JacobsP 0-9-304 0008M 0275 263 [email protected]

Such is the reputation of The Coffee Club that, despite having no hospitality experience, new franchisee Nigel Butcher had three banks fighting for his business

Industry and trendsBefore considering any particular franchise system, you need to learn about the viability and trends in the industry you are looking at. For instance, the New Zealand population is ageing and has less time because of career pressures, which means

franchises delivering services in that space are growing (see page 6). Changing demographics also affect the food and fitness sectors, among others. So ask:

• Is there a real need for this product/service?• How stable is that need?• Is the product/service still growing as a category?• How large are the current market and the potential market?• How much competition is there in the category already?• How long have those companies been established?• Are there several franchises to choose from?• What do they have in common?• How are they different? Is that important?

Question the franchisorHaving identified your chosen industry, you then need to find out about the franchises in that sector. The franchisors’ own websites will give you some of that information, but finding out any detail will require you to contact the franchisor directly. They may then send you an information pack but you will also want to ask questions about such issues as:

• Length of franchise term;• Initial and ongoing fees;• Total investment required;

⇒ The recovery may have seemed a long time coming, but franchisors and franchise specialists are cautiously optimistic about the

prospects for growth this year. That’s true all over the country and especially in Christchurch where Andrew Malcolm, the local Westpac Franchise Manager, reports a lot of increased activity as the city enters the construction phase. It all means lots of opportunity for people looking to buy into new or existing franchise businesses.

For potential franchisees, though, making a wise decision requires them to consider many different issues: what industry attracts them, what location, which franchise most appeals and what investment level does it require? But how do you do this? The secret is to become an educated franchise buyer, asking the right questions, of the right people, at each stage. There’s also a lot of background information freely available, in this magazine and online, from banks and professional service providers to the franchise sector. Unfortunately, potential franchisees don’t always take the time to read this information, or to act on it if they do.

As a brief introduction, then, here are the main points to look out for when you start researching an opportunity.


become an EDUCATED FRANCHISE BUYERAsk the right people the right questions if you want to buy the right franchise, says Westpac’s Daniel Cloete

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There is an exhaustive list of 250 Questions to Ask at www.franchise.co.nz/article/77 that is worth reading.

Funding the businessWhen looking to buy any business, the first thing to find out is how much money you require. This is not always straightforward: franchise adverts can be very confusing because franchisors do not all use the same assumptions. If the capital requirement is listed as between $90,000 and $120,000, what is included in this price? Does it include the franchise fee and, in the case of a new outlet, the fit-out? Does it include equipment, legal cost and accounting fees? Is the amount the total cost of your investment or does it only reflect the cash equity required?

The next important question if you want your business to be profitable is not, ‘How much can I borrow?’ but rather, ‘How much can the business afford to repay?’ - while still delivering you a decent wage and return on investment. To know this, you’ll need to see indicative figures from the franchisor and discuss them with your accountant.

You’ll also need to know how much working capital will be required. This simply means the amount of cash you need to operate the business effectively. It is used to pay the bills; for example, wages and phones, and sometimes to carry stock until the business generates some income. Very few businesses can operate without working capital.

Another important question is: ‘Does your bank have the franchising experience, benchmarking data and the strategic relationship with your chosen franchise system to deliver real added-value lending?’ If your chosen franchise is a well-established one, using the right bank could enable you to fund against future cash flow, thereby lowering your equity requirement and enabling you to afford a much larger business than would otherwise be the case.

A specialist franchise banker can also assist you beyond the initial lending stage. One such example is the provision of franchise-specific transactional and personal banking packages. A lot of people tend to concentrate on the initial lending, but forget about their ongoing transactional banking needs that influence their bottom line directly. If there’s a special package available for your chosen brand, it means that every time the franchisor negotiates more benefits for the systems, based on the volume that franchisees are doing, you will automatically qualify as well.

These are only a few of the initial questions. Your specialist franchise banker and accountant will be able to assist you with all the factors involved, including offering different funding options, transactional solutions and suggesting optimum funding structures for your specific business.

Other people to ask Franchisees often love to talk about their business and you can learn a great deal from them about the realities of running the business, profitability, typical cost structures and the support provided by the franchisor. There’s a list of questions to ask franchisees on page 56.

The final important person to ask questions of is a specialist franchise lawyer to explain your rights and commitments under the franchise agreement and to check the details, including such things as the terms and conditions of the lease if premises are involved. It would indeed be sad if you purchased a business only to find the lease expiring in six months or rent increasing so dramatically that the business is no longer profitable!

The above may seem a lot of work but educating yourself at the beginning will give you the best possible chance of success. Get all the answers to all your questions and if you don’t understand, need more detail or don’t believe the enquiry has been answered properly, say so. Above all, don’t feel guilty for asking lots of questions. Your money, your livelihood and your future are at stake.

Find more info at franchise.co.nz – Search: Westpac 21

About the AuthorDaniel Cloete is the National Franchising manager for Westpac. You can contact the Westpac Franchise Team on 0800 177 007 or Email: [email protected] information contained in this article is intended as a guide only and is not intended as an exhaustive list of matters to be considered. Persons entering into franchise agreements should seek their own professional legal, accounting and other advice.

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⇒ Perhaps the best indication of the

success of Richard Wood’s business is his figures. ‘In January 2012, we had $22,000 of work on the books,’ says the Refresh Renovations franchisee. ‘By January this year, that had turned into over $1 million and we have so many leads we’re having to appoint more staff. That’s really something to celebrate!’

Richard grew up in a building family in a small town in England, but always had a hankering to see more of the world. ‘I brought my family to New Zealand in 2009 and bought a number of sections in the Franklin area almost as soon as we got off the plane. There was near-universal approval of what I did with those developments and from that I got a stream of enquiries to build and renovate.’

Work continued to flow but, as Richard puts it, ‘You can’t be everything in life. A business takes time and effort to establish and build, and no individual can do it all. You need different people with different strengths to cover all the angles, and if you spend too much time running the business you can’t apply yourself to growing it.’

In mid-2011, Richard was introduced to the Refresh Renovations franchise, which specialises in managing home renovations. ‘I very taken by the concept and its potential, and I realised Refresh offered not just a way to expand my business but also the necessary systems and support to make it possible to grow bigger than would otherwise have been possible. So I bought two franchise areas: Manukau and South Auckland/Franklin. Once I’d got to grips with it and established the brand locally, the growth just followed.’

Bigger Than Telecoms – But Without The CompetitionRefresh Renovations was launched in 2010 after years of detailed research revealed a surprisingly large opportunity. ‘Until Refresh, there were no national brands concentrating on home renovation as opposed to home building,’ explains franchise manager Graham Franks. ‘Leading marketing and business strategy company Traffic conservatively estimated the size of the market at around $5.7 billion – bigger than the fixed line and mobile telecommunications markets – but the demand was being serviced by builders and tradespeople who tended to look upon renovations as fill-in work between “real” jobs.

‘They weren’t doing it very well, either – a survey by the Department of Housing revealed that one in five customers had been involved in a dispute over their renovation work. That’s an awful lot of unhappy people. Using their many building industry connections, Traffic created Refresh to provide franchisees with the specialist training, support and systems to ensure they could meet their customers’ expectations every time.’

Given his experience of building a million dollar business, Richard Wood

believes that the market is as large as predicted, ‘And Refresh has provided me with first-class tools to grow – in fact, the franchise is so good I’m currently discussing taking on a third area!’

So what’s driving the market? ‘I think there are a number of factors,’ Richard muses. ‘A recent survey revealed that the vast majority of Kiwis would rather improve their home than move to a new one. Also, we’re bombarded with programmes about how to renovate your

house or do up your bathroom. TV has opened people’s eyes – they’ve seen the possibilities, realised they don’t have the skills, and then looked for someone who can help. It doesn’t take long to find the Refresh name, wherever you look. Their marketing via the internet, TV, their own Renovate magazine and so on is so strong that at times we’re swamped with leads - I’m taking on another sales person to cope.

‘I’d thought before I came across Refresh that I’d tick on nicely doing the odd kitchen and extension, but I’m sure now the market for renovations is bigger than new homes everywhere. Refresh has given me an entirely complementary strand to my business that has enabled expansion to seven full time staff.’

Wanted - Marketing, Sales and Management ExperienceThere are currently over 20 Refresh Renovations franchisees and a number of prime areas outside Auckland are still available to the right people. ‘We are looking for people with marketing, sales or general management experience,’ says Graham Franks. ‘While Richard might have building experience, it’s not actually essential – the key skills are customer service and project management. And it’s surprisingly affordable too. Contact us today to find out more.’

Richard was delighted to be named Franchisee of the Year at Refresh Renovations’ annual awards last year, but he’s not resting on his laurels. ‘We’re about to demonstrate our abilities with a fully-fledged “renovation showhome” in Pukekohe so everyone can see just what can be achieved.

‘My advice to anyone interested in a Refresh Renovations franchise is first, get in fast (I might take the other franchise areas, too!) and second, talk to the current franchisees. That way, you’ll get a real idea of the potential of this market, and see just how well Refresh has done its homework.’

Refresh Renovations franchisee builds a million dollar business

REFRESHING RESULTS from untapped market


Advertiser InfoRefresh RenovationsPO Box 109 193, Newmarket, Aucklandwww.refresh.co.nzContactJon BridgeP 0-9-531 5422 M 021 454 [email protected]

One of the fastest growing franchises in New Zealand.

Read more.

Unlimited growth potential in a massive market

Already sold

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⇒ Back in 1986, you’d have been hard-pressed to find many people in New Zealand who knew much about franchising. To most people,

if the word meant anything it meant fast food: Stirling Sports and Rodney Wayne had yet to popularise franchising in other sectors, while the idea of franchised lawnmowing businesses would have seemed ridiculous.

This ignorance means that Denis Churcher and Malcolm Wiffen were brave men indeed when they bought franchises in two totally different industries. Remarkably, over 26 years later both men are still in the same businesses and are possibly the longest-standing franchisees in New Zealand. Denis and his wife Lyn own the Pit Stop automotive centre in Napier, while Malcolm operates the Chem-Dry carpet cleaning franchise in Wellington. We thought we’d ask these two pioneer franchisees to share their experiences of franchising over the years.

A Step Into The UnknownDenis Churcher is now 58, which means he’s spent almost half his life – and most of his working life – as a franchisee. ‘I’m a qualified motor mechanic, and Lyn and I had first gone into business for ourselves in 1983 when we bought a small garage/service station that was in liquidation,’ he recalls. ‘After four years running that, we realised that if we didn’t find something to specialise in we’d be going the same way ourselves. It was then that we found out about Fast-Fit Mufflers, which was an exhaust specialist and operated as a franchise.

‘Well, to be honest we knew nothing at all about franchising at the time, but we’d seen some Fast-Fits in the Wellington region and we’d been doing quite a lot of muffler repairs already – there was no specialist in Napier at the time. I think the first time I really learned anything about franchising was when I got the agreement to look at, which was an eye-opener. But my lawyer had been involved a little bit in franchising and he believed there was nothing too onerous, while Graham Pedler – who is still our accountant today – could see the benefits in what we wanted to do and was very supportive, so we went ahead.

‘We’d struggled in the early days trying to make the business work and invent our own systems for managing everything, but once we got involved with a franchise it all got easier. We got good marketing and advertising tools and right from day one our business increased considerably. We were also issued with price books that made quoting and pricing jobs much easier and got help with setting budgets and monitoring progress – nothing like we get today, of course, but it was a huge help back then. Combined with the Fast-Fit systems and buying power, it transformed our business.’

In 1991, the Fast-Fit franchise was taken over by Pit Stop, which had developed its own franchise network in the top of the North Island while Fast-Fit had focused further south. It was a logical move and, while Fast-Fit franchisees might have been nervous at first, a positive one.

‘Of course we had to change the brand, the signage, the systems and everything, but we found it was another step up. As a bigger group our buying power increased again and we got fantastic support. That’s continued ever since as Pit Stop has moved with the times.’

Enjoying The Boom TimesMalcolm Wiffen might have been even braver than Denis and Lyn, taking on his Chem-Dry franchise in December 1986 with no previous knowledge of the carpet cleaning industry at all. ‘Well, I’d worked in the woollen mills at Awatoto for a year and learned a bit there, but otherwise I’d been a contract grape grower for a winery and worked in the concrete and building industries,’ he says. ‘But I heard about this opportunity with a new company and it sounded interesting. All I knew about franchising was that it was some sort of controlled system, and nobody else knew much more. People knew about fast food but thought the idea of franchising carpet cleaning was hilarious.’

Malcolm and his wife Yvonne were made of sterner stuff, though. ‘I got some info from the man who’d bought the Chem-Dry franchises for

Franchise Management: Relationships

The average time for someone to remain with a franchise is seven years, but these franchisees have been in the same business since 1986. We asked them about their experiences

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Christchurch, which were in their very early stages, and that sounded good. Then I decided to go to Wellington and see how easy the service would be to sell. I came down to Wellington and talked to a lady in a hotel and she gave me the business at the drop of a hat. That made my mind up.’

Malcolm started as a ‘one man and a van’ operation but within three or four months he was employing staff. ‘Those were boom times,’ he chuckles. ‘I went door-knocking, working my way round buildings and finding the floor managers in the commercial blocks. I’d give them a free demonstration in a public area where everyone could see us and the work came pouring in. We were maybe two to three times dearer than the competition but we had an immense advantage compared to steam cleaners because our process didn’t over-wet the woollen carpets and cause shrinkage. Our turnover doubled every year for the first three years.’

Changing With The TimesOver 26 years, both Malcolm and Denis have seen a lot of changes – in the market, in the economy and in the franchises, too. They’ve been in business through four recessions and have renewed their franchise agreements several times (Malcolm is on his sixth five-year term, Denis on his third ten-year term).

‘Our experience is that recessions usually increase your work load, but this one has really quietened things down,’ says Malcolm. ‘Everyone has the same problem, so you just have to communicate with the franchisor and the other franchisees and see how to approach things. We’ve changed the mix

of work that we do: we used to do about a third each of commercial, insurance and private work, but at the moment commercial probably makes up about half the business. That spreads the risk, which is good, and of course this is a business where you can employ and train more staff as you need them. I have four vans on the road at the moment; I had more than that five or six years ago, but one of the things you learn over time is to be flexible.’

Denis and Lyn say that recessions have had little impact on their business. ‘People rely completely on their cars and have to spend money to keep them going, but we’re certainly aware that many people are still hurting from the length of this downturn. It’s a time, though, when having a brand with a good reliable reputation is a real bonus.’

Denis confesses that although he’s a big fan of the franchise, he hasn’t always easily embraced the changing technology that modern business requires. ‘Pit Stop launched computerised systems to replace the price

books and all sorts of other things a number of years ago, and I must admit I was one of the last to change over,’ he laughs.

‘I found the idea of doing everything by computer quite daunting. But once we bit the bullet I found the electronic POS system exceptionally easy to use. It saves us hours and hours of paperwork every week and allows us to benchmark our performance easily against 48 other Pit Stops. We can track average invoice values, promotions and so on, and it keeps us on target. And if we’re missing out on something, the franchise helps us work out why.

‘Pit Stop has also changed over the years from being just a muffler

specialist into doing brakes, suspension, vehicle servicing and warrants. We now employ three fully-qualified mechanics and a very keen first-year apprentice and it’s meant investing in all sorts of diagnostic equipment, but it’s been worth it. Once again, it’s because we’ve had the franchise and the experience of the other franchisees around us that we’ve been able to grow like that.’

Sharing The LessonsAt the age of 70, Malcolm is still working five days a week and has no intention of stopping. ‘My youngest son also has his own Chem-Dry franchise too,’ he says proudly. ‘He started two years ago and is running two vans already.’

Malcolm says that, after 26 years, he’s convinced that the biggest contributing factor to a franchisee’s success can be summed up in one word – attitude.

‘What I’ve learned is that if it’s a good franchise you can build a good business, but your business will only ever be as good as the person running it. We’ve always had support there when we want it, and there have been new products and new equipment to keep us ahead of the competition, but 90 percent of your success depends on you getting up off your butt. Service is the number one priority. Always answer the phone promptly, always do the best possible job and do what you say you’re going to do for the client – if you say you’ll be there at 9am, be there at 9am, not 5 past.’

Denis agrees. ‘When a new franchisee comes on board, you can spot the good ones straight away because their personal presentation and attitude shine through. Customers’ expectations are a lot higher today than they were a quarter of a century ago and you have to present yourself and your business well. Then you have to listen, and learn, and put in the effort. Do all that and get good advice from the franchisor and other franchisees and it all comes together.’

What’s kept Denis and Lyn, who also works in the business several days a week, in the same franchise and even the same building in downtown Napier for so long?

‘We get freedom and financial benefits, reasonable time off thanks to having good staff, and I enjoy working with people and cars,’ Denis says. ‘They’re a hobby as well as a job. We have a 1929 Ford Model A Phaeton and a motor home with the name Xhausted – but we’re not! Quite honestly, franchising has been very good to Lyn and me.’

And after 26 years, who can argue with that?

About the AuthorSimon Lord is Editor of Franchise New Zealand and has worked in franchising in the UK and NZ for over 30 years.

Malcolm Wiffen: ‘Your business will only ever be as good as the person running it’

Lyn and Denis Churcher have been in the same building and the same business for over 26 years. ‘Franchising has been very good to us,’ Denis says

long-serving franchisees share LESSONS OF A LIFETIME

27

⇒ For more than two decades now, Silver Chef has helped thousands of businesses with clever equipment funding solutions that allow

hospitality business owners to preserve their precious capital. It’s an approach that has helped entrepreneurs achieve their dreams throughout Australia and New Zealand with over $180 million worth of equipment currently funded on both sides of the Tasman.

‘Silver Chef’s Rent-Try-Buy solution is perfect for restaurant owners and franchisees who want to keep their options open by not being locked into a long term contract,’ says James Scurr, Silver Chef’s national franchise manager. ‘Instead, Silver Chef offers a flexible agreement which means:• Equipment can be purchased at any time with a generous rental rebate;• Customers can upgrade equipment if it is not keeping up with demand;• Customers can return equipment after 12 months if it is no longer

suitable.

‘For those who wish to continue financing the equipment after the initial 12 months, we offer a reduction in rent for an additional 36 month period followed by a simple $1 pay out.’

There are additional benefits to Silver Chef’s approach, too, says James. ‘For a start, rental payments are 100 percent tax deductible because each weekly payment is considered an expense to the business. Secondly, because the funding that Silver Chef offers is “off balance sheet,” it doesn’t affect a customer’s ability to borrow funds in the future. And finally, in most cases the lending is unsecured. We don’t normally take security over people’s property because we purely fund equipment in the hospitality industry – we are comfortable with the assets and therefore our security is in the equipment that we fund.’

Focussed On FranchisingJames Scurr joined Silver Chef in July 2010 with the objective of developing finance strategies tailored specifically to the needs of the franchise sector. Silver Chef Franchise Accreditation was launched in January 2011 and enables franchisees of an accredited system to access pre-approved funding with a reduced bond. It found an instant market: ‘We have already accredited 45 franchise systems and we are currently working through applications from another 10,’ says James. ‘The response has been overwhelming with clients including such well-known names as The Coffee Club, Oporto and Gloria Jeans.

‘In fact, by the end of the 2011/12 financial year we had provided funding to more than 100 different franchise brands across Australia and New Zealand and won the Franchise Council of Australia’s Supplier of the Year

Award. A first time entrant, Silver Chef was acknowledged for its excellence in contributing to the franchising sector and helping clients within the sector achieve their goals. One of the reasons for that is because we have a specialist team that really understands the franchise sector. Members have owned and operated their own franchises and understand the challenges that franchisors and franchisees face.’

Simple ProcessSilver Chef accreditation is a simple process, explains James. ‘To apply, systems only need to have five stores and provide us with a copy of their disclosure document and some financial information on store performance. We then analyse the financials to determine an appropriate and responsible level of pre-approved finance for the group.’

Once accredited, every franchisee in the system has access to exactly the same offer. James comments, ‘Talking to franchisors we learned that they were frustrated at how, with other lenders, the goal posts seemed to change with each individual applicant. We have made sure we can offer every franchisee the same deal and the ability to access genuine, unsecured lending without having to put their home on the line.

‘Accessing suitable funding has got more difficult for many small business owners in recent years. In a typical hospitality franchise, if the purchase price is around $400,000, a bank’s credit criteria may only allow borrowing of $200,000. If the franchisee has saved up $100,000 of their own cash, they are still short another $100,000. Silver Chef’s role here is to fill the gap by reducing the need for additional capital, not compete with the banks.

The Silver Chef offer appeals not only to those looking to start up a new store but also to existing franchisees whose equipment needs upgrading, or to franchise groups looking to introduce a new piece of equipment into their network. ‘Every franchise needs to adapt to meet the market, especially in the current climate, and the cost of new equipment can be a real stumbling block,’ James points out. ‘Rent-Try-Buy makes it easier to stay on top.’

Silver Chef has franchise specialists and representatives based in both the North and South Islands and is looking to work with both well-established franchises and new start-up chains. ‘To find out how we can help your franchise, contact us today,’ James invites.

Silver Chef makes equipment funding easy for franchisees through flexible funding options

Franchise Management: Financial Matters

Find more info at franchise.co.nz - Search: Silver Chef

Find more info at franchise.co.nz - Search: Silver Chef

equipment funding MADE EASY

Advertiser InfoSilver Chefwww.silverchef.co.nzContactJames ScurrP 0800 443 334M 0061 488 078 [email protected]

Dan TomsM 0061 488 068 [email protected]

Danielle Tinworth, James Scurr and Dan Toms with the Franchise Supplier of the Year Award presented to Silver Chef by the FCA


⇒ Between 25 and 30 percent of all the franchises in New Zealand originated overseas, whether in Australia, the US or Europe. While

some are franchised directly from their country of origin, many operate in New Zealand through a master franchise or master licence arrangement (the difference in terminology signifies little). This means that a local individual or company has taken on some of the roles of the franchisor, such as recruitment, marketing and support. It’s an approach that combines international experience with local knowledge, and can be very successful.

However, just because something works in another market doesn’t mean every international brand will work here – no matter how well-known it is. That’s why, if you’re considering taking up a master franchise, there’s one key question to ask: “Is this opportunity right for the New Zealand market?”

What is a national master franchise?An overseas franchisor grants a national master franchisee the right and obligation to open and sell unit franchisees within a defined territory - often a whole country. The national master franchisee usually has the right either to open its own outlets, sub-franchise, or do both.

In order to understand the concept better, let’s look at how a local company

has successfully used master franchising to expand overseas. BurgerFuel is a New Zealand company taking its brand to the world, with agreements in place for Saudi Arabia, Iraq, Egypt, Qatar, Libya, Bahrain and Kuwait. These earn the New Zealand company up-front territory fees and on-going royalties based on store turnover.

The key attributes BurgerFuel looks for when securing a master licence agreement are:• Passion for the BurgerFuel brand and concept• Expertise or prior experience in the food or hospitality sector as well as brand management• Access to the requisite contacts for site procurement• Strong organisational structure to handle procurement, logistics and distribution• Sufficient capital funds to expand store numbers

The main features of the BurgerFuel master licence agreement and most national franchisees are that the master franchisee:• Is an independent contractor• Utilises their own resources to support franchisees• Pays a fee for the right• Is compensated from fees generated from franchisees• Indemnifies the franchisor against claims of franchisees

What does the overseas franchisor provide?• Trademark/brand• Training and assistance in acting as a franchisor• Operating system for operating franchisees• Form of franchise agreement for operating franchisees• Access to resources concerning franchise businesses

What does a national master franchisee contribute?• Capital • Management• Local market knowledge • Support to franchisees• Fees to overseas franchisor

Buying A Franchise: Master Licences

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Paul Kane of Grant Thornton offers advice on evaluating opportunities from overseas

What are the other benefits?• Global growth of brand• Income based on revenue generated from franchisees• Growth of franchise system creates increased buying/marketing power• Opportunities to profit from supply to franchisees as well as from franchise fees

What are the weaknesses?The role of a master franchisee can be a difficult one as they need to be able to function as both a franchisee and as a franchisor. Unless the company granting the master franchise is experienced at appointing masters, selection and training can be an issue. Some other concerns are:• Initial valuation of the master franchise is difficult. New Zealand will support far fewer outlets than a country with a much larger population, yet will need similar support services• Setting and meeting realistic development goals can be difficult• Enforcement of agreements across jurisdictions can be difficult and expensive• Enforcement of standards at franchisee outlets is dependent upon the efforts of the master franchisee

Taking up a master franchise from overseasNow that you have a better understanding of the respective roles of the overseas franchisor and the national master franchisee, what do you do next? • If there are existing national master franchisees in other countries, talk to them about their experiences and determine whether they and their franchisees are successful• Evaluate whether the overseas franchisor fee, recruiting, training and support functions will be paid for by franchisee fees (note: there are likely to be significant set-up costs on your part before revenue from franchisees reaches break-even point)• Assess whether the national master franchisee needs to operate its own franchised units. In general, establishing your own pilot operations initially will be required to establish and test supply chains, product mix, marketing strategies, etc. Once these are determined successfully, you will be in a better position to determine whether sub-franchising is a viable option

You also need to determine the likely level of:• Operational support from the overseas franchisor including quantity and expense• Training provided for master franchisee and franchisees, if applicable (including travel costs and translation to the New Zealand environment)• Supply sources, transport, customs, tax

Doing your homeworkThe most important thing of all is to ascertain whether there is a viable market for the product or service in New Zealand and how many outlets the market will support. While the franchisor may be able to provide statistics and ratios from other countries, it is up to the master franchisee to determine how these may apply to the local market and how profitability may vary as a result. Notable elements to consider are• Real estate • Equipment• Inventory and supplies access • Advertising• Outlet demographics • Financing• Competition • Labour supply and costs• Legal aspects.

Getting helpUnless you have the backing of a major corporation, you are unlikely to have the in-house expertise to carry out all the above tasks yourself so be prepared to hire specialist help. An experienced accountancy firm such as Grant Thornton will be able to help you analyse the financial and market viability of any proposition, while you will also need a lawyer. If you plan to sub-franchise, you should use a reputable franchise consultant to help you structure the business appropriately. This is not a time for speed, but more for ‘making haste slowly.’ By carrying out your researches and investing in the right advice, you give yourself the best possible chance of success as a master franchisee.

About the AuthorGrant Thornton New ZealandPO Box 1961, Auckland 1140www.grantthornton.co.nzContactPaul KanePartner, Privately Held BusinessP 0-9-308 [email protected]

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31

⇒ Joe Hesmondhalgh and Rob Howard have a knack of spotting an opportunity. Having founded GroutPro, they turned it into New

Zealand’s largest tile and grout restoration business and a multi-award-winning home services franchise. Now they’re aiming to do the same again with Deck & Fence Pro.

‘Most homes in New Zealand are surrounded by fences, and our outdoor lifestyles and fantastic climate mean we are addicted to outdoor living and entertaining on our decks,’ explains Joe. ‘But we realised there were no reliable brands nationwide offering quality restoration and maintenance of decks, fences, garden furniture and other outdoor structures. That means the market for Deck & Fence Pro’s services is huge: just look around and you’ll see that there’s work everywhere.’

With an ageing population and working people having ever busier lifestyles, many people are turning their backs on the DIY culture. ‘Who has time to spend their precious days off at the end of a paint brush or down on their hands and knees scrubbing decks? We all want to enjoy our properties but without the hard work. There has to be a better way, and that’s what Deck & Fence Pro franchisees can offer,’ Joe says.

Deck & Fence Pro has developed a range of specialised cleaners and treatments for all outdoor structures that quickly removes mould, mildew, moss and lichen both from the surface and within the grain of wood, concrete or plaster finishes. ‘We can then paint or stain the cleaned structure with a range of quality products, giving a wonderful professional finish that will last for years,’ says Joe. ‘All this at an affordable price to the customer while offering fantastic profit margins to franchisees.’

Proven Systems, Proven TeamThe Deck & Fence Pro system has been created using the sales, marketing and quoting systems originally developed for GroutPro. ‘These systems make finding customers and securing work simple and stress-free,’ Joe says. ‘Jobs come in all sorts of shapes and sizes from just a few hundred dollars for a small fence to many thousands for a large deck restoration. Profit margins vary depending on the type of job, but profits can be anywhere from $60 - $120 per hour and more.’

Another aspect that makes the business so enjoyable is that no two days are the same. Franchisees may be cleaning and staining a set of garden furniture one day and then restoring a deck the next, or spray-painting the picket fence of a multi-million dollar mansion or the house next door. ‘Having multiple income streams and a wide variety of work is an important part of the Deck & Fence Pro system,’ Joe explains. ‘It reduces risk and helps ensure a flow of business throughout the year from home owners, home sellers and buyers and commercial clients too.’

In fact, Deck & Fence Pro franchisees clean, paint, oil, stain & restore:

• Timber decks • Garage floors• Timber fences & trellis • All outdoor structures• Brick, block & plaster fences • Deck & fence repairs• Play grounds, swing sets & slides • Garden furniture • Garage doors • Graffiti removal

Proven Product TooAs well as proven marketing systems and experienced franchisors, Deck & Fence Pro offers the advantage of being part of a wider home services brand. GroutPro has been around for several years and is well-respected

in the home services industry. It advertises regularly on TV and is the market leader in its sector, servicing hundreds of customers a week. ‘This brings immediate credibility to your Deck & Fence Pro business, and immediate access to its customers for referrals,’ says Joe. ‘And the new franchise is fast building a reputation of its own, too,’ he says, quoting a couple of recent customers to prove his point:

‘I can’t believe the transformation you have made to my deck and porches. You have made a fantastic job of it. Thank you.’ Mr Edwards (Waikanae)

�Thanks, Joe, for such a professional job, we can’t believe the transformation or that we lived with our deck in such a bad condition for so long when all it took was a call to you to make it look like new again.� Lowis & Jack (Tauranga)

A Deck & Fence Pro franchise costs just $17,950 +gst and includes ‘everything you need to hit the ground

running and start earning straight away,’ Joe promises. The initial package includes all equipment, tools, initial product supply, sales and marketing materials, manuals, uniforms, stationery, training and access to the group’s online support forum and cloud-based computer systems.

With comprehensive training provided, franchisees need only a keen eye for detail, a good work ethic, willingness to follow proven systems and some DIY experience. ‘The only other things you’ll need are an outgoing personality and the right attitude to “get stuck in” and create your own successful business,’ says Rob.

‘Oh, and if you’d prefer to work inside and have more to invest, GroutPro also has a very few franchise opportunities left in Gisborne, Taupo, Dunedin, Christchurch and Queenstown. To find out more, download a free franchise information pack from our websites or give Joe a call.’

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⇒ Some people buy a franchise to improve their lifestyle; some people buy a franchise to

improve their financial prospects. Some are looking to invest in themselves, while others are looking to capitalise on an opportunity. Whatever your motivation, though, if your new business is to be a success then you need to decide what your goal is and find a franchise that can really, truly, help you meet that goal.

Running your own business isn’t easy: it requires dedication, commitment, self-discipline and self-sacrifice to make it successful. And experience shows that the franchisees who are most likely to succeed are the ones who have carried out the research and planning to ensure that their chosen business is genuinely viable and genuinely suited to their needs and abilities.

So let’s say that you’re reading this magazine for the first time, or that you’ve been thinking about buying a franchise for some time but haven’t yet started looking in earnest. You’ve seen something in these pages that has caught your eye, but you’re not sure whether it’s really as good as it seems. What do you do next? Here are four rules to help you work out whether any franchise is right for you.

Rule 1 Start to prepare yourself for self-employment by considering your interests, your skills and what you want from a business of your own.

Rule 2 Find out more detail on what’s available by making initial contact with potential franchises.

Rule 3 Carry out what the lawyers and accountants call due diligence – finding out about the franchise, the people behind it, its reputation and its abilities to deliver what you want.

Rule 4 Decide whether or not to commit yourself to buying this franchise and making it work.

Rule 1 - Prepare For Self-EmploymentThe first thing you need to do when looking for a franchise is decide what sort of business you are interested in. What would best suit your interests and skills? It’s not so much your business skills or experience that matter – after all, many franchises say ‘no experience required’ on the basis that they provide full training.

However, you need to have a high level of interest in the industry you are going to operate in, the type of business that you are going to own, and have the personal skills that are appropriate to the style of business. If you’ve already seen something that’s attracted you, that’s a good place to start, but you need to think about what it would entail. For example, many (although not all) franchises require that you will be comfortable talking to people, finding out their needs and selling to them. In some businesses, you’ll need to employ staff so you have to be comfortable managing a team. And all businesses have their paperwork, so you either have to be prepared to handle the essential administration yourself or have someone to do it for you.

You also need to be prepared to commit a large part of every day to working in your business, particularly when you are first getting established. There are franchises that allow you to work part-time and/or flexible hours, but most will take additional effort in the early stages.

Once you’ve worked out what interests you and what might suit you, the

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next thing to do is find out what types of franchises might be available that meet your needs. The Directory at the back of this magazine is a good place to start (see page 62), and you may also find it useful to view the Directory on-line at www.franchise.co.nz. This allows you to search by industry sector, business name and investment level.

Investment level is important because franchising offers such a wide range of business types that you could spend $10,000, $100,000 or even $1,000,000 on your new venture – assuming you have the money, of course. Banks tend to look positively at franchises when it comes to lending money, but they will still require you to have something – property or investments – to offer as security. If the franchise of your dreams is a little out of your reach right now, don’t be tempted to overstretch yourself financially and borrow more than the business can repay. That will put more stress on you than is sensible and is likely to lead to your losing everything. Lack of capital is one of the primary causes of business failure. Instead, look for something you can afford then work hard, build it up over a couple of years then sell it and move on to the one you really want. Along the way, you’ll gain valuable business experience and confidence in your own abilities.

Something else to consider in this preparation phase is what you actually want from a business of your own. What are your personal, lifestyle and financial goals? Write them down, you’ll want to refer to them later. What are you prepared to sacrifice to achieve your goals? How long are you

prepared to commit to this business? What sort of hours can you work? Are you a morning or an evening person? Do you have the wholehearted support and understanding of your family? Studies show that family support is one of the most crucial factors in a new franchisee’s success.

Rule 2 - Make ContactHaving worked out what you’d like to do, what you are able to do and what you can afford, it’s now time to make contact with the franchises that most appeal to you. You may do this in a variety of ways: a phone call, email, via the ‘Find Out More’ button on their Directory listing at www.franchise.co.nz, or via a form on the company’s own website.

However you first make contact, the franchisor will probably ask you some basic questions over the phone or ask you to complete an initial form. Meetings and interviews are very time-consuming, so it is a good idea for both of you to see if you meet the basic criteria for a franchisee. Successful franchise companies have developed a set of standards, based on their past experience, that they know new franchisees should meet to maximise their likelihood of success. They will not accept any new franchisee unless he or she meets these standards, because they know it’s not fair to either party to do otherwise.

Assuming that you do qualify, you should then receive some more detailed information from the franchisor. Read this information thoroughly, and note down the first impressions and any initial questions

four rules to help you FIND THE RIGHT FRANCHISE

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Buying A Franchise: Making The Right Choice

you have when you first read it. Smaller franchises, in particular, may not have glossy brochures or fancy websites, but the information should at least be informative about the company’s history, the market for its products or service, the franchisee’s role, and the costs involved. Make sure you have digested all this before actually meeting with anyone from the company.

If you are seriously interested, you will probably have two or three interviews with the franchisor. Remember that these interviews are for the benefit of both parties. While the franchisor will want to assess your suitability as a franchisee, your purpose is to obtain the information you require to make a decision. Don’t be afraid to ask questions – your task is to measure each opportunity you investigate against the personal, lifestyle and financial goals you identified in Rule 1. This should enable you to narrow your choices down to one or two franchises that you are seriously interested in and want to take further.

As discussions progress, the information required by both parties will become more detailed. All good franchisors will provide a disclosure document that contains detailed information about the franchise and your own prospective business within it. You will probably be asked to sign a confidentiality agreement before receiving this, as it will contain information that the franchise would not want to publish to competitors. Such a document is a requirement if you are dealing with a member of the Franchise Association; non-members may also provide such a document, but it may not contain all the information required under the Association’s Code of Practice.

Rule 3 – Check The DetailsHaving made contact and got plenty of information from the franchise or franchises that interest you, it’s time to slow down, take stock of what you have learned so far and, above all, check out everything you have been told. This is what is called due diligence and refers to the process of investigation that investors or business buyers carry out to verify the details of a potential investment.

This may sound scary but it needn’t be, because this is the stage at which you bring your second row forwards into the scrum: your lawyer, accountant and perhaps your franchise banker. You will probably have consulted these specialists earlier (especially the banker) but now is the time when they really start to push for you.

You will need to see an accountant to verify any financial projections produced by the franchisor and to help formulate a business plan based upon your own individual financial position. This plan should allow for varying levels of sales in your business, and should give you an understanding of the impact that variations in borrowing levels, sales, costs and cashflow could have upon your new venture. It will also help you in putting together a presentation for your bank if you need finance.

When buying a franchise, a specialist franchise banker can be a great help. They are likely to know the franchise that you are considering, its history and its track record. If it is a well-established franchise, they may have special arrangements on terms or equipment leasing. They are also likely to have a good understanding of the capital and cash-flow requirements of the business and be able to ensure you have all the right facilities in place from the very beginning.

You must also consult a solicitor (see page 61). When you take up a franchise, you will sign a binding legal document which will have an impact upon the way you run your business for the next five or ten years.

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A good franchise agreement will be basically fair to both parties, but remember that it was written by the franchisor’s solicitor with the aim of protecting the rights of the franchisors and other franchisees in the system. It will set out what you are and are not allowed to do in running your business, where and when you are allowed to operate, and may even define performance levels which you must achieve. Franchises don’t last forever, so it will also set out the length of term covered and the procedures to be followed for renewal of the term or sale of the business. These are all standard arrangements, but if you don’t understand what you are getting into, then you could be in for some nasty surprises further down the track.

Take the agreement and go through it yourself with a fine toothcomb. Pick out the points which are unclear, difficult to understand, or which appear to be weighted against the franchisee. Then ask a lawyer to explain the agreement to you and give you guidance on these points especially. Many franchise agreements are non-negotiable, so your lawyer’s primary role is to make you aware of the implications of entering into the agreement.

Do use franchise-experienced advisors (there’s a whole list of specialist lawyers, accountants and bankers in our Directory) as they will be quick to spot anything unusual or unreasonable that should warn you off buying any particular franchise. However, you shouldn’t rely only upon your professional advisors: you should also carry out your own investigation into the franchise and the industry in which it operates.

In addition to confirming the information contained within the disclosure document, carry out your own research into the franchise, the people involved, its history, the market it serves and the franchisee’s role. Read up everything you can in trade journals as well as in newspapers and the internet. The latter can be very useful but it pays to check the quality and the date of information posted on the internet as much is out of date or not relevant to New Zealand. If you come up with any queries, raise them direct with the franchisor.

It’s also important to talk to franchisees who are already operating the business. You will get a realistic assessment from a franchisee of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee.

Even if you are buying an existing business from a franchisee, rather than directly from the franchisor, you still need to obtain all this information. Once the seller has gone, your relationship will be with the franchisor and they will have considerable control over your business. Don’t rely on the seller to tell you everything!

Rule 4 – Make Your DecisionIf you have followed all the steps outlined above, taken professional advice, talked to other franchisees and got realistic but satisfactory answers, then it’s time to make the decision as to whether or not to take up this franchise opportunity. The first thing to do is congratulate yourself on being so thorough – you have probably spent more time investigating your requirements than most business buyers, and are in a much better place to make a sensible decision about your future. You’ve also done everything you can to minimise the risks and reduce the unknowns.

If the franchise appears to stack up as a business proposition, the questions you now have to ask yourself are all personal ones. How do you feel about this opportunity?

Are you nervous, excited, eager, scared? All those emotions are perfectly natural, but it’s up to you to decide whether you’re prepared to take the final step.

Now is a good time to take a step back and remember why you started all this. If you did as we suggested earlier and wrote down your personal, lifestyle and financial goals, take them out and review them. With all the information you now have available, ask yourself if this franchise has the potential to deliver on them. Are there some areas where you may have to compromise, at least for a while, and are you comfortable with that? If the franchise is a match, then it’s time to make that decision and go for it.

If you do, you’ll will move into a whole new phase. Up until now, although you have had help and advice from others, you have essentially been making up your own mind. Once you join a franchise, you become part of a whole team. You will have training, support, coaching and mentoring to help you perform at your best. There will be leadership and strategies to help you achieve the maximum return for your efforts and to help you and your fellow franchisees to work together. And you’ll enjoy sharing ideas, experiences and stories with others operating under the same brand as yourself.

That’s not to say you won’t have to work hard – you will. It won’t always be plain sailing, either. There are highs and lows, big wins and occasional disasters in business, just as there are in life. But by working out what you really want and choosing the right franchise in the first place, you will give yourself the best possible chance of success.

About the AuthorSimon Lord is Editor of Franchise New Zealand magazine and has worked in franchising in NZ and the UK for over 30 years

To work out whether any particular franchise really is a quality franchise, you’ll need to do some research and ask lots of questions. There are many helpful articles in this magazine and on the Franchise New Zealand website – here are some of the most important:

What’s the Next Big Thing? – Our tips for six sectors to look out for over the next few years, along with some thoughts on existing opportunities, too. See page 6.

How To Spot a Quality Franchise – How do you tell the difference between a good franchise and a great one? www.franchise.co.nz/article/1336

Doing The Sums on Buying a Franchise – How do you evaluate a franchise from a financial point of view? A case study of a real-life business opportunity. www.franchise.co.nz/article/1124

250 Questions to Ask Your Franchisor – A comprehensive list of questions to help potential buyers evaluate both the franchise opportunity and the franchisor company. www.franchise.co.nz/article/77

Questions to Ask Franchisees – If you want to know what a franchise is really like, you need to talk to the people who are already operating it. See page 56.

Find The Right Franchise – A handy step-by-step guide to choosing the franchise that best suits your own needs. www.franchise.co.nz/article/view/639

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⇒ New Zealand has a reputation as a

tech-savvy early adopter of both new technologies and business concepts. It’s not surprising, then, that when the telecommunications sector was de-regulated, many Kiwis leapt at the opportunity to set up their own telecommunications companies with the aid of Telcoinabox.

That was just two years ago and already there are 25 individuals, couples and businesses operating as Telcoinabox retail service providers. According to Shannon Fisher, Telcoinabox’s Director of Sales & Marketing, there is still plenty of opportunity for others to be among the early birds catching the worm – and what a worm this is turning out to be.

‘With the government committing $1.5 billion to the roll-out of Ultra Fast Broadband (UFB), the telecommunications industry is poised to go ballistic,’ exclaims Shannon enthusiastically. ‘UFB is a game breaker but, strangely, when I suggest UFB will stimulate the country’s economy in ways unimagined and forever change the way we live, I often get sceptical looks. Those only disappear when I explain that this isn’t broadband as we know it, but totally new technology where age-old copper wiring is replaced with fibre optic cable carrying digital information as pulses of light travelling at the speed of light.

‘To paint a quick picture of what UFB – or Fibre Optic Broadband, as I prefer to call it – will achieve: the virtual office or boardroom will be far more real with crystal-clear, higher definition images and no voice time-lag. Offices can span the world, reducing the need for air travel and its impact on the world’s carbon footprint and non-renewable energy resources. Businesses can save on expensive rental space and their employees save fuel and parking costs by staff telecommuting from their homes or wherever. Anyone contacting a business might feel the person they are calling is just a few walls away from the telephonist but the reality is that they could be in a different town or on a different island.

‘Initially, the government’s roll-out will focus on businesses, schools and health services. Aged care is one area where it doesn’t take much imagination to see how UFB can allow remote doctor-patient consultations, remote monitoring and even administration of medication. This will reduce pressure on hospitals by allowing older people to remain in their homes longer.’

Low Overheads, High SupportWhile UFB may not be available everywhere yet, current technologies are already creating incredible opportunities. Companies and individuals are increasingly relying upon internet access, smart phones and other forms of digital communication and the question has become not, ‘Do we need this service?’ but ‘Which service provider do we use?’

That’s where Telcoinabox retail service providers come in. ‘Our business model is straightforward,’ says Shannon. ‘We have negotiated bulk wholesale prices on services from Telecom and TelstraClear. A Telcoinabox retail service provider needs only a computer, telephone and internet connection. With next to no overheads, they can compete for residential

and smaller to medium-size business customers on costs while offering a full suite of products including landlines, calling, dial-up, standard broadband, mobile broadband, toll-free numbers, web, email hosting and of course, in the not too distant future, fibre optic broadband.’

Everything the service providers need, from step-by-step guides to online support, comes in one box (hence the name Telco-in-a-box). ‘As the wholesale

provider, we are responsible for the technical side, including tracking

and billing,’ Shannon explains. ‘This frees up our retail service providers to focus on sales, marketing

and developing one-on-one customer relationships, which explains why telecommunications experience is not necessary. In fact some 90 percent of our retail service providers in New Zealand, Australia and the UK have no telecommunications experience. With our operations centre employing over 72 people, our retail service providers get all the technical support they could want.

‘And we are currently testing our UFB product – our direct relationship between Telcoinabox and Chorus ensures fibre optic cable access and capacity for Telcoinabox retail service providers to compete in that market, too. The time to get started is now!’

Passive Recurring IncomeShannon welcomes enquiries from individuals and couples, and is also keen to hear from companies wanting to add a valuable income stream to their mainstream business – whatever that may be. ‘In this economic climate, businesses can very successfully lessen their financial exposure through becoming involved in a proven growth industry. For a company with strong business-to-business relationships this is a wonderful opportunity that isn’t confined to a territory. Telecommunications services can be offered to affiliates, suppliers and customers throughout New Zealand. An online searchable knowledge base provides everything our retail service provider and staff need to know on an ongoing basis, and we run a monthly interactive webinar session to help everyone refresh their knowledge and learn about new products and services.’

Is it profitable? ‘Telcoinabox retail service providers typically can achieve 25-30 percent margins while saving their customers 10-20 percent on their phone and internet bills,’ explains Shannon. ‘Those are services that customers are going to be buying anyway, so it’s a matter of telling people, “I can provide you with a better, more personal service delivering better value.” The result is a business that can earn over $200,000 per annum – and a lot of that is passive, recurring income. Not bad for a $65,000 start up investment!

‘UFB is going to be a game changer – and it’s happening already. Contact us now and find out more.’

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Find more info at franchise.co.nz - Search: Telcoinabox NZ

ultra fast broadband opens doors for TELCO BUSINESS OPPORTUNITIES

Advertiser InfoTelcoinabox NZLevel 4, 15 Huron Street, Takapuna, Auckland 0622www.telcoinabox.co.nzContactShannon FisherP 0800 7 83526 (0800 7 TELCO)[email protected]

Shannon Fisher: ‘The time to get

started is now!’

38 Franchise New Zealand Volume 22 Issue 01 Autumn 2013

no stress, no issues, NO REGRETS

Wherever there’s a thirst, you’ll find The Coffee Guy. There are now 55 franchisees bringing the great espresso taste to streets, workplaces and events all over New Zealand.

The new fixed drive-thru option

offers franchisees another opportunity

for owning their own business

39Find more info at franchise.co.nz - Search: The Coffee Guy

⇒ ‘Pretty much everyone I meet is pleased to see me – some days, I just can’t take the smile off my face!’

After 20 years working for some of the top names in the advertising world, including a period as general manager of Val Morgan Cinema, Simon Gooding has given up stress. In his new life as a franchisee with The Coffee Guy, he starts early, finishes early, can be on the golf course by 2pm and still has plenty of time for his wife and three-year-old daughter. Most importantly, he loves what he does.

‘I’m in my 50s and my wife and I – she works in IT – had reached a stage in life where we were happy with what we had so I decided to make a change. I had a friend who’d bought The Coffee Guy franchise in Parnell and she was very happy with it, so I decided to investigate. We live in New Lynn and a nearby area was for sale so that clinched it, really.’

Simon’s new routine sees his mobile espresso unit parked by the side of the road in Cox’s Bay at 6am ready to offer a drive-thru service to local commuters. By 8.30 he’s off on his rounds servicing the corporates in Rosebank Road and businesses of Avondale, then it’s clean up and home for lunch. He also takes in some weekend events, including a regular gig at the Parnell Farmers’ Market, ‘So I see a huge range of people, and after three months I’m even getting the hang of making people’s favourite coffees the moment I see their car pulling in,’ he says happily.

‘I was a discerning coffee drinker in my previous life so it’s fun to be on the other side and makes you feel on top of the world when people go, “Ohh, that’s good,” as they take their first sip. But making the coffee is only a part of your role – in some ways, it’s like being a village barber in the old days; you get talking, enjoy meeting regulars, find interests in common.

‘I found the whole process of buying the franchise and doing the training well thought-out and efficient. I will admit that I can be pretty demanding, but it was smooth going and I trusted The Coffee Guy franchise team right from the start. At one stage I was looking at different finance options and they went out of their way to help me work through it in my own mind. There was no pressure on me to sign on the dotted line: they told me, “You’ve got to make the decision, not us,” laid out the facts and left it to me.

‘I’ve had no issues since and not one regret. I honestly can’t remember a time in recent years when I’ve been so happy doing what I’m doing.’

Mobile, Fixed And Espresso Bar OptionsWith 55 franchisees already operating around the country, The Coffee Guy vans offer an excellent starting point for those wanting to get into the hospitality business at an affordable price. ‘The total investment required is $89,950 +gst, and we have a range of finance options available for the right people to make it easy for them to get up and running,’ says Richard Karam, The Coffee Guy’s general manager.

And the company also offers fixed drive-thru and espresso bar options. ‘A 2012 survey by market research specialists ACNeilsen showed that portable coffee is the fastest-growing sector of the coffee industry in New Zealand,’ says Richard. ‘The Coffee

Guy is already the biggest portable coffee brand and we’re looking for more franchisees to join us around the country.’

In November last year, The Coffee Guy became part of Retail Food Group (RFG), an experienced franchisor which operates such brands as Brumby’s Bakery, bb’s Café and Donut King. Altogether, RFG has a combined total of more than 1,400 franchised outlets across seven countries, including New Zealand and Australia. ‘RFG have brought massive operational expertise to the business, which new and existing franchisees will all benefit from,’ says Richard.

‘So if you want to enjoy what you do, put smiles on people’s faces and leave the stress behind like Simon, call me up today and find out more about The Coffee Guy.’


Advertiser InfoThe Coffee GuyPO Box 37 526, Parnell, Aucklandwww.thecoffeeguy.co.nzContactRichard KaramP 0-9-309 9727 M 027 600 [email protected]

Simon Gooding gave up the high-flying world of advertising to become The Coffee Guy

Working for yourself doesn’t have to mean working by yourself.

If you’re considering a franchise, our specialists are here to help.

BNZS

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2513 Franchise Magazine Advert 3.0.indd 1 29/11/12 3:24 PM

41

⇒ The Adams family is a perfect example of how a great franchise can transform someone’s hard work into a successful business. Denise

and Wayne arrived from South Africa with their three children in 2005 and settled in Christchurch. Now, thanks to Paramount Services, they have made what was a dream come true.

‘We came to New Zealand to find a better quality of life for our children,’ Wayne explains. ‘It was a big move as I didn’t have a job to go to, but I had a friend with a joinery factory who took me on as a volunteer, and after a few weeks a position became available. In Cape Town my background had been in joinery, warehouse management and distribution, but I had always had a strong desire to work for myself.’

During their first years in Christchurch, Wayne and Denise also took on some cleaning work at the University to make some extra money and help them get established in their adopted country. ‘That was hard work but a good apprenticeship that helped us prepare for a real business in corporate cleaning.’ That opportunity arose in early 2012 when an existing franchise with Paramount Cleaning Services came up for sale. ‘The owner had been in business herself for 14 years so it was small but well-established,’ explains Wayne. ‘She was only selling because her husband had been offered a too-good-to-turn-down position in Australia.’

Unfortunately for the Adams family, their bank didn’t initially see their business plan in the same light. ‘I’d spent a lot of time on the figures with an accountant,’ says Wayne, ‘so it was pretty distressing when our loan application was rejected. However, Paramount came to the rescue. They backed us all the way and convinced the bank we were a solid prospect, and it was entirely down to their belief in us that we were able to get the loan.’

And Paramount also made it easier for the hard-working couple to get started. ‘With a family to support, I couldn’t leave my job immediately, so Denise did the Paramount business training in Auckland and then I had to learn from her. But we’ve realised it’s typical of the company’s support that they recognised we were not going to let them down. Our natural instinct is to go above and beyond the call of duty for all our customers and that’s very much part of the company philosophy, too.’

Business Doubled In Six MonthsThanks to that mutual respect, Wayne and Denise were able to start trading in April 2012. ‘Of course we had doubts and uncertainties, anyone would do,’ says Wayne. ‘But, frankly, we’d already gone through the biggest hurdle – the near-disaster with the loan. It all got easier from there. We started with six clients from the original business and with Paramount providing us with leads we actually doubled our turnover within six months. It’s gone on growing from there.’

Today, Denise and Wayne are enjoying the fruits of success and looking forward to further expansion. ‘As we expected, we put in long hours when we started but we’ve since taken on staff and the majority of our work is within the working week. A couple of our clients need Saturday cleans, but that is a maximum of a couple of hours and the rest of the time is family time. We never dreamed for a moment that we’d grow the business so quickly. It really has exceeded my expectations and I don’t believe we would have done it without the detailed support Paramount has offered every inch of the way.

‘I think that to be successful you need to have a great work ethic and display a willingness to learn the business properly. We have a stable of very high-profile clients including several banks (no irony there!) so it is vital we go the extra mile every time. Customer focus – and particularly taking note of anything they want – are the keys.’

We Want Our Franchisees To SucceedTrue to form for such a hard-working family, Kerwin, the Adams’ 17-year-old son, is already earning his keep in the business. ‘He’s still at school, but that leaves plenty of time for work,’ jokes his father. ‘And Paramount go on supporting us. I sit down with our regional manager at least twice a month to discuss details, plans for the future, or anything else that can lead to improvements. As Paul Brown, Paramount’s general manager, said at the beginning, “We want our franchisees to succeed” – and it’s obvious he means it.’

Paul has his own take on the relationship. ‘We are proud to have Denise and Wayne as franchisees and so pleased we could help them get into their own business,’ he says. ‘Paramount’s evolution over 30-plus years has created an industry-leading franchise that still retains a family feel, and they’ve responded to that opportunity with total commitment.

‘We offer a flexible business with guaranteed work and have opportunities in most of New Zealand from around $30,000. If you aren’t afraid of hard work and want to achieve the same sort of success, we’d be delighted to welcome you into the fold – call me now.’

This immigrant family’s determination to build a new future was nurtured by Paramount Services

Franchise Opportunity: Business & Commercial

Find more info at franchise.co.nz - Search: Paramount Services

Find more info at franchise.co.nz - Search: Paramount Services

creating a BETTER LIFE

Advertiser InfoParamount ServicesPO Box 8939, Symonds Street, Auckland www.service-is-paramount.co.nzContactPaul BrownP 0-9-376 7850M 0275 430 [email protected]

‘We never dreamed for

a moment we’d grow the

business so quickly’

Paramount has been a regular winner at the Westpac New Zealand Franchise Awards, being named Supreme Franchise System of the Year in 2008/2009 and top Business Services franchise in 2011/2012 (pictured)

43

⇒ The first vending machine was apparently invented by Hero of Alexandria in the first century AD and dispensed, of all things, holy

water. It’s a piece of trivia that Philip Horrocks, founder of the Provender franchise, brings up to make a point.

‘A lot of people spend their time looking for “the next big thing” in business in the hopes of getting rich quick. But it doesn’t take long for “the next big thing” to become “the last big thing,” and what happens to your business then? Unless you are a born risk-taker, it makes sense to look at opportunities that have survived and thrived whatever the economy and climate might be doing. The Provender vending franchise is one such business.

‘Over the last 22 years, Provender has weathered a lot of changes in New Zealand. Vending offers convenience to customers and a high return, low-maintenance, good cash business for franchisees, but it’s not easy to get it right – we’ve seen a lot of competitors come and go over that time.’

Different Times, Different TastesDeborah Williams knows about surviving and thriving only too well. Having been with Provender almost since the start, she has been through three recessions and the Christchurch earthquakes, too. ‘I started running the business with my husband, Geoff, but he got a career offer he simply couldn’t turn down so I carried on alone,’ she recalls. ‘In 21 years

we’ve seen a lot of change – quite frankly, the business couldn’t have succeeded if the franchise wasn’t prepared to adapt to different times and different tastes. We started as a “one-dollar-any-snack” counter-top business but now we offer so much more, such as sophisticated vending snack and drink machines and workplace coffee services.

‘This is one of the strengths of the franchise. The franchisor is constantly looking ahead to where we might be in five years and we learn collectively by listening to our customers and continually making improvements.’ Provender also makes good use of the latest technology to help decision-

making. ‘I can monitor sales by activity or turnover very easily, and can even see how individual products are performing in each machine. I think these changes are fantastic and all credit to the franchise for investing the time and money to keep improving.’

And Deborah says that approach extends to personal support, too. ‘When the earthquakes struck Christchurch my business was badly affected as I lost a lot of sites in the CBD. Provender’s immediate response was, “Don’t worry – what can we do to help?” It was typical of the franchise to throw itself into the problem with me and really demonstrated the calibre of the support team. If I’d been a solo operator I’d have lost my livelihood, but thanks to Provender I didn’t and now my business is thriving again.’

The Ability To AdaptGarth Cochrane can never forget his first day in business, as his wife, Wendy, gave birth the same day! That was 17 years ago and the couple have added two more girls to their family since. They’ve also built a flourishing central Auckland business that again reinforces Provender’s ability to adapt. ‘There is constant change within the CBD and the majority of my customers have moved or expanded, sometimes several times. We’ve found that as offices expand the trend is for them to want vending machines rather than snack boxes, and this has worked much in our favour. The franchise has helped arrange the finance of these machines and the latest generation are so hi-tech I can dial up their status and know exactly when to restock. This can be a big saving in time and travel, and demonstrates how the franchise is continually prepared to take on shifting demands.’

Meanwhile, Wayne Coley’s franchise, also in Auckland, has been built on the rather remarkable achievement of not making a single cold call in 13 years. ‘It may sound fantastic,’ he says, ‘but Provender’s sales team or customer referrals have found me all my business. We’ve gone from

strength to strength as the franchise has embraced new technology but has also been very pro-active around its people. Their communication is excellent. I think that explains why Provender has lasted and been so successful. I’ve recently noticed people joining the franchise in their 20s who are looking on it as a full-time career. I think that says a great deal for the appeal of the Provender system and certainly I have no desire to stop – I enjoy it too much!’

Find Out In A Few MinutesThe experiences of Deborah, Wayne and Garth bear out Philip’s comments about the ability of Provender to survive and thrive when others crumble. ‘If you’re looking for a proven business with a track record of success, you have to look at Provender,’ he says. ‘This is a flexible business with an investment from $55,000 to $450,000, the average being around $185,000. Incomes can range from $30 to $80 per hour or more.

‘You could spend years trying to find the next big thing, or a few minutes calling us right now. If you have the personality and determination we’re looking for, your search could be over.’

Provender appeals to people looking for a track record of success over time


Find more info at franchise.co.nz - Search: Provender

Find more info at franchise.co.nz - Search: Provender

the franchise that SURVIVES & THRIVES

Advertiser InfoProvenderPO Box 11 007, Ellerslie, Aucklandwww.provender.co.nzContactPhilip HorrocksP 0800 661 663 M 0274 955 [email protected]

Deborah Williams

Garth Cochrane

Wayne Coley


⇒ One of the benefits of buying a franchise is that you should receive ongoing guidance to help you get the best possible return for your

efforts. That’s why it’s important to have good field support from your franchisor. So if you’re looking at an opportunity, what questions should you ask to make sure you’ll get the right support? Ask the franchisor:

• Where is your franchise support office based? What does it consist of? How many people are employed by the franchisor? What do they do? How many are in direct support roles, rather than in administrative roles? Can I meet some of your staff? Many franchises in their early stages have very few employees – however, as a franchise grows it requires additional support staff to ensure existing franchisees continue to receive service.

• Exactly what level of support can I expect? In what areas? Is there any technical support, or on-going research and development? Do you have specialists in individual functions as well as generalists who understand the overall business?

• What support would I receive during the opening period of my business? What on-going support services do you provide? Do you have a programme of visits and meetings to monitor progress and advise on improvements? How often would you visit me and for how long? What can I expect us to cover and achieve through your field visits? How are the visits structured? Are they results-focussed?

• What specific business planning tools and guidance can I expect throughout our relationship from start-up to exit? What would happen if I had operational or business problems that I was unable to solve? What help would I get?

• What systems do you have in place to support key processes – eg, accounting, lead generation and management, benchmarking? How will I know how well I’m doing? Are comparisons of performance across key areas available to all franchisees? Is there help in analysing areas for improvement? This should be a key advantage of franchises over independent businesses. Technology makes benchmarking easy and is part of most good franchise systems.

• Is there any formal support system between franchisees? (eg. mentoring, a buddy system, intranet) Other franchisees can be a valuable source of help and support.

• What topics are covered in the franchise manuals? How useful are they? Is it available online or through an intranet? How regularly is it updated?

• Do they provide clear guidance and tools for local marketing? All franchises require the franchisee to be able to grow their business locally, so this is a critical area.

Don’t be shy to ask these questions – support should be a major advantage of buying a franchise, so you want to be certain you will get what you need. After all, it’s one of the reasons why franchisees pay ongoing fees.

What support will you get as a franchisee? Lorraine Lord encourages you to find out

questions to ask ABOUT SUPPORT

Buying A Franchise: Back-Up & Support

About the AuthorLorraine Lord joined her first franchise in 1975 and has worked in both field support and training management roles.

45

⇒ Having been a motor mechanic for 30 years, Phil

Cushnie knows the value of having the right tool at the right time. So when Snap-on Tools launched their new finance programme he made the decision to change careers. He closed his West Auckland vehicle repair business and invested his future in one of the oldest franchise systems in the world.

Snap-on Tools was recently ranked No.1 by Forbes in its ‘Top 20 Franchises for the Buck’ listing and its finance programme enables new franchisees to get up and running from just $37,000. The company was founded in the US in 1920 with an innovative design that allowed ten different sockets to ‘snap-on’ to five interchangeable handles. Right from the start, Snap-on saw that the way to sell its products was to take them out to customers’ places of business and so it created the mobile store approach. Today, Snap-on franchisees operate from high-tech mobile units that carry a range of 19,000 Snap-on products from high quality hand and power tools to diagnostic equipment, information and management systems, and such under-vehicle equipment as hydraulic lifts and tyre changers. Franchisees buy from the franchisor and on-sell at a mark-up, paying a small monthly fee for the brand, systems and franchisor support.

Snap-on tools are highly-regarded world-wide, being used not only by top Formula 1 and NASCAR teams but by collectors, too. Robert Duncan, a Wanaka classic car restorer, says he won’t use anything but Snap-on tools on his 1934 Duesenberg Model J, which originally belonged to Hollywood great Carole Lombard and recently featured on the cover of Classic Driver magazine. ‘Snap-on are the best tools in the world!’ he says, simply.

A Business With HeartAlthough a long time Snap-on tool user, Phil credits ex-plumber Steve Bennett as the one who most influenced him to become a Snap-on franchisee. ‘Steve used to call on me and I could see he was doing really well even without a mechanical background. Watching his progress, I began to think this was something I wouldn’t mind doing and now here

I am, just nine weeks into being the Snap-on franchisee for South West Auckland.’

Phil has been through an extensive training programme that taught him not just about the business but about the heart of the franchise. ‘Within a few days of arriving in Dallas-

Fort Worth for my franchisee orientation, my father-in-law passed away,’ he says. ‘The reaction of Snap-on tutors and staff to my family’s loss and my need to get back home immediately was incredible. Before I knew it, they’d sorted all my return flights and even organised for my training to be completed later in Sydney. This glimpse into Snap-on’s culture further reassured me that this isn’t some cold, impersonal corporate entity but a great big family that I and over 4000 franchisees world-wide are part of. Compared with working for myself, it feels really reassuring to have this safety net of people only too keen to help.’

And that support has continued back in New Zealand, Phil says. ‘The team went out into my new territory to identify and introduce Snap-on to potential customers. Out of this came a call route plan then, over my first few weeks, they also came on the road with me. They’re very much involved; for example, with engine diagnostic equipment it’s pretty complex so there comes a point where I ask Snap-on IT specialist Owen Kemp to present to the customer with me. I’m constantly reassured I’m not on my own.’

A Spanner Can’t TalkPhil knows that the results he gets from his Snap-on business are up to him. ‘In America, one tutor told us to pick up a spanner and hold it to our ears. He then asked what it was saying and, of course, we all chorused “nothing”. He was making the point that a tool can’t sell itself: it can’t talk about its features and benefits and how these can specifically benefit that customer – that’s the franchisee’s job. The training takes you through all those things as well as the financing options that make quality products affordable. Snap-on Tools was the first in the industry to offer customers credit back in the 1930s and the packages I’m able to offer are pretty amazing and well-received by my customers. Through our on-board technology, paperwork can be done there and then in my mobile store – it’s all part of making it easy for the customer and assisting me in building my business.’

And building his business is what the franchise is all about. ‘I’ve quickly found out that the weekly monitoring of my figures by the Snap-on team isn’t so they can wave a big stick at me, but so they can help me see what I’m doing well and where they can constructively assist me to do better – that’s the safety net again.

‘I’m 48 and I see Snap-on being my family’s future for years to come. I know there are franchise opportunities throughout New Zealand and if you’re interested, I suggest you do what I did and take the Franchise Discovery Tour on the Snap-on website. You won’t be disappointed.’

Snap-on Tools franchisee learns how to sell quality with the right support

Franchise Opportunity: Automotive

Find more info at franchise.co.nz - Search: Snap-on Tools

Find more info at franchise.co.nz - Search: Snap-on Tools

the man who’s TALKING FOR TOOLS

Advertiser InfoSnap-on ToolsPO Box 6077 Blacktown NSW 2148www.snapontools.com.auContactNicholas HudsonP 0800 762 [email protected]

This 1934 Duesenberg originally belonged to Hollywood great Carole Lombard. Owner and restorer Robert Duncan of Wanaka says he won’t use anything but Snap-on Tools on this special car.

Phil Cushnie: ‘It feels really reassuring to have this safety net of people only too keen to help’

Phot

o: R

ober

t Dun

can

Sierra’s dramatic new image is transforming what New Zealanders expect of a café

new image, NEW FUTURE


47

⇒ Google Street View is out of date. The café where I meet Alan Piper looked like a dated, slightly ‘cheap pie and filter coffee’ place on

the internet, but when I arrive I walk into a chic European-style interior with brocade upholstered chairs, carpeted floor, oaken meeting tables and a tempting array of home-made cabinet food complemented by an inspiring menu.

‘I wanted you to experience what our customers experience,’ grins Alan, who is General Manager of Sierra Coffee. ‘We took over this site just before Christmas and closed it so we could refurbish it to the new Sierra brand image. It was a real test case conversion, and it’s been very successful. As customers have returned to work after the summer break, we’ve watched them walk in, stop in their tracks and go, ‘Wow!’ It re-energises them, and it’s re-energised the business, too – we’re well up on previous trading levels.’

The new image was launched late last year and has already proved its worth in four Sierra cafés in Auckland, with more being refurbished as they become due. ‘The hospitality industry is no longer just about location and menu – it’s increasingly about environment, too,’ says Alan. ‘You have to help people feel welcome and comfortable whatever their needs. In this location, in a business park near Auckland Airport, we have a mix of people from travellers getting out of the airport to businessmen holding meetings and office and warehouse workers taking a break.

‘Every location is different and each has its own client mix and its own opportunities. Here, for example, we also offer outside catering to local businesses – we did breakfasts and morning teas for a group of 150 people on a training course last week.’

The refurbished menu has been another ingredient in Sierra’s success. ‘A lot of café food is bread and pastry-based, which men go for more than women, so part of our approach was to find ways to lighten the fare and balance it more equally between the sexes. We now offer a lot of filled wraps and interesting salads from the cabinet as well as some indulgent treats, and that’s really resonated with our customers.’

And the new look and new menu are backed up by new technology, with a phone app allowing pre-ordering of your favourite coffee and a simple wi-fi connection that requires no tiresome emails and passwords. ‘Just sit back and enjoy another coffee as you catch up with your emails,’ Alan invites.

Sierra – The Complete PackageSierra is one of New Zealand’s oldest-established brands with over 30 boutique cafés around the country. ‘We’ve always had the skills to help people run good cafés and many franchisees have done very well indeed, so now we’re positioning the brand as a complete and stylish package,’ says Alan. ‘The results are obvious, so now we’re looking to expand throughout the country. I expect franchisees to look at what we’ve done here and recognise the potential for converting existing cafés in good locations as well as establishing new ones.’

And those locations will vary. ‘The Sierra concept has been designed so it can be adapted to all sorts of situations: hospitality precincts, neighbourhood cafés, inner city ‘second offices’ and even takeaway kiosks. That gives us great coverage and franchisees a huge choice of entry points, with investment levels starting from $150,000. And we have good sites available right now, including the new Airport one. We’ve

already put the work into this one, so now all it needs is a dedicated franchisee with the passion to take it even higher.

‘You don’t need a food background but you do need to be able to make customers feel welcome and comfortable every time – that’s what will keep them coming back,’ Alan says. ‘We provide full training and well-developed systems to help you manage your business, and support and advice to ensure you can get the most out of it. Contact me to find out how combining your skills with Sierra’s experience and vision can recreate your future.’

Find more info at franchise.co.nz - Search: Sierra Coffee

Advertiser InfoSierra CoffeePO Box 331 586, Takapuna, Auckland 0740www.sierracoffee.co.nzContactAlan PiperP 0-9-444 4369M 021 881 [email protected]

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how to become a HIGH-ACHIEVING FRANCHISEE

Running A Franchise: Improving Performance

⇒ So you’ve made your mind up. You’ve done your homework, you’ve found a franchise that fits both your pocket and your ambitions and

you’re ready to take the plunge. You’re about to get very busy, so take a few minutes now to think about what you can do to make the most of the opportunity before you.

I’ve worked in franchising for over 20 years as a franchisee, franchisor, broker and consultant, and I’ve seen all sorts of people find great success in their chosen franchise. I’ve also seen some who never quite achieved everything they could – or should – have. What are the factors that made the difference?

PassionSuccessful people need qualities such as focus, self-reliance, direction and determination, but in many ways the single biggest predictor of success as a franchisee can be summed up in one word – passion.

If you are absolutely passionate about your business then you are far more likely to succeed. You need to truly love the brand, the business and what you do.

If you are passionate, you’ll give your customers the result they’re looking for because you care and because it’s important to you – whether it’s the best hair cut, glowing skin, a weed-free garden or a fantastic cup of coffee. Passion for your business gives you a clearer vision about the brand and how you can leverage it to build your business.

If you are doing something that you love, then you won’t feel as much of the stress and strain as many business owners. It takes hard work and long hours to make a business work, especially in the early days, but if you love it then you’ll have a more positive approach.

Your passion and commitment to excellence will rub off on your customers and staff; people will want to work with you and customers will want to spend money with you. Passion focuses you on delivering the best service and looking after your customers. That’s what generates sales, and without sales you don’t have a business. Everything else follows.

Passion comes before money. If your decision to invest in a particular franchise is driven more by the thought of making money than by a passion for that industry, you won’t achieve the same results as someone driven by passion. Passionate franchisees do much better – and have a whole lot more fun – because they are working at something they love in a business that matters to them. They are excited and proud of what they do, proud of their brand and comfortable talking about it to anyone and everyone. It pushes their buttons.

ResilienceSometimes, when we try something new, it is more difficult than expected. In any business, getting started and getting up to speed takes time.

A major miscalculation that new franchisees often make is expecting to be operating at peak capacity and efficiency on day one, with all systems in place and everything firing on all cylinders. Even with all the training and support you’ll get in a franchise, that probably won’t happen, so don’t set yourself unrealistic expectations. You need to allow time for customers to get to know your business and products or services. You need to build awareness of your business in your local community and grow your customer database. It takes time for staff training to kick in, for certain tasks to be become instinctive and for your team to gel. You may be new to the industry, to managing people and to running a business so give

Glenice Riley offers advice on how to make the most of a franchise opportunity

Our experienced franchise team specialises in franchise law, documentation, transactions and dispute resolution, also drawing upon the wider expertise of our full service firm.

We tailor our assistance to your commercial objectives and the complex dynamics of franchising. For decades, we have helped franchisors and franchisees make wise decisions and achieve success, at competitive rates. Give us a call.

make the right move

get wise legal counsel

Offices in Auckland CBD and Albany Telephone: 09 414 9800

[email protected] [email protected]

www.gazeburt.co.nz

Whether you’re developing a new franchise or buying into one, you need to make the right decisions.

00

2134

In national branding, we understand the requirement forconsistency in quality and image.

The difference is having the ability to deliverconsistent results in varying local environments.

Because you can’t always be there you need a signagepartner that can.

With 23 outlets nationwide, expect us to deliver aWith 23 outlets nationwide, expect us to deliver aconsistent image and message for your franchise group.

For your franchise brandingrequirements contact

Business Development ManagerGreg Longstaff on 09 577 4223

speedysigns.co.nz


how to become a HIGH-ACHIEVING FRANCHISEE

yourself time to find your feet. It doesn’t happen instantly but don’t get downhearted - persist. Nothing worthwhile was ever achieved overnight or without effort.

Don’t expect there to be no hiccups along the way – they are inevitable. Expect the unexpected. Can you persevere when the going gets tough? Remember, it’s not what happens; it’s what you do about it that counts. What will determine your success is your ability to think on your feet, to pick yourself up and keep going when things happen that you didn’t foresee.

PositivityBe prepared for the reality of the small business lifestyle. Are you anticipating business days filled with serving customers, meaningful meetings, business wheeling and dealing and money rolling in? Dream on – in reality, you’ll often find yourself up to your neck in all the other things that have to be done. You’ll be wearing many hats: marketing, dealing with suppliers, doing paperwork, managing the business and your team if you have staff, putting out fires (not literally, I hope), making your own tea and working long, unsociable hours. You’re it – the buck stops with you.

Can you remain positive throughout the ups and downs of business ownership? The bad days, the grouchy customers, the mistakes and the constant interruptions? Your outlook and attitude will impact all those around you, your staff, customers and the franchisor, and your success will be a reflection of your outlook. Is your glass half full or half empty? Will you look for ways to make things work, or look for

someone to blame for things not working?

When you are facing issues in your business, you need to be able to look at the reason for them and take ownership of them. Things go wrong sometimes: accept that, learn from it and move on. That’s what the high achievers do.

Focus On What MattersApply the 80/20 rule – spend 80% of your time on the 20% of the tasks that are going to produce the biggest results. As a business owner, you’re like the conductor of an orchestra. To make beautiful music you need to be focussed on marketing, sales, providing fantastic service, looking after your customers, inspiring your team and inspecting what they’re doing to ensure your standards are maintained.

It’s easy to become bogged down with bookwork and administration, but this is not an area that makes you money (although it can cost you money if it goes wrong). Can you entrust these tasks to someone else? Being in the back office won’t build your business as much as being on the front line and driving sales.

Manage your business by walking around. Check what’s happening and keep your team accountable. Pay attention to every aspect of your business, maintain high standards in everything and insist on delivering only the best that you and your team are capable of. Don’t expect what you don’t inspect.

Follow The SystemIt seems really obvious, but follow the system you’ve paid for. Would you pay to lease a building then not use it? When you invest in a franchise business you are buying a tried and tested system that has been proven to work in other successful businesses. Others have already done the hard work for you to find out which systems and processes work and which don’t. You’ve invested in learning from their mistakes – don’t invent new ones of your own.

Accept that being a franchisee limits what you can and cannot do in your business. You must be willing to provide the product or service at a standard that is consistent throughout the whole franchise. Don’t cut corners or change ingredients. If you are not willing to work within the boundaries that are provided by the franchisor, then there is little point in buying a franchise.

The most successful franchisees are the ones who execute the system best. They focus on putting it into practice rather than wasting their time and energy trying to change it – in other words, they follow the recipe. They still think about what they are doing constantly and contribute new ideas to the franchise, but they don’t re-invent the wheel.

Look For Continuous ImprovementA franchise is an exclusive club – a club full of members who have exactly the same type of business as you. When you become a franchisee, you become part of a group using the same brand, products, services and


Running A Franchise: Improving Performance

systems to operate your businesses. Despite this, you won’t all be getting the same results. By sharing information, you can learn what you are doing well and where you have room for improvement. Even better, by learning from those franchisees who are doing well in areas you’re not, you can find out how to make those improvements in your own business.

Some of the most successful franchisees I’ve seen are those who constantly seek out ‘best practice’ information. Regularly review your business’s actual performance against your own goals and against Key Performance Indicators (KPIs) across the group. Identify the areas of your business to improve and talk to the franchisees who are doing best in those areas. Set aside time every week to talk with high-performing franchisees in your system.

Have A Personal/Professional LineMost New Zealand businesses employ fewer than five people and when you’re working with the same few people day in and day out, it’s easy to get very close to your team. One of the things many franchisees struggle with is being friendly with their team but not actually becoming their friend. That can cause problems when someone lets you down or disciplinary issues arise. Employees will have their own standards and agenda, and they won’t necessarily be the same as yours. Always remember, it’s your business and you need to be able to take the actions necessary to keep it running properly and profitably – to protect their livelihood as well as yours.

Be RealisticYou are less likely to fail if you have realistic expectations from the start. In my experience, franchisees often have unrealistic expectations as to how much money they will make (and how quickly it will happen), and how much the franchisor will do to build the business for them. The more you talk with the franchisor before you start to ensure that your expectations are aligned with reality, the less likely you are to have conflict with your franchisor later on.

This is another area where talking to other franchisees in the system, both before and after buying the franchise, can be helpful (see page 56).

Understand The MoneyThere is plenty of advice available regarding the financial resources that you’ll need for your business; needless to say, having sufficient capital to

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purchase and set up your business is essential. So is having enough money to live on until you break even, but people don’t always allow for this. No business will make money on day one and it may be some time before it is actually able to pay the bills, let alone a salary for you. Don’t let this put you off, though – plan for it.

When you start your business, understand that there are three different levels of break-even and set yourself targets for each. These targets will be the number of dollars you need to be making and the date by which to be making them.

Break-even No.1 This is when your franchise is generating enough revenue to pay all the costs in the business except paying yourself.

Break-even No.2 Your franchise is able to pay all the costs in the business plus pay you a reasonable market salary appropriate to the position that you hold within your business and the industry that you are operating in.

Break-even No.3 Your franchise pays all the costs for your business, plus an appropriate salary for yourself, plus a return on the capital you have invested in setting up the business.

By knowing these three targets, you’ll have a better understanding of exactly how your business is progressing. It also helps you be disciplined: don’t expect to pay yourself until your business reaches the required level.

Taking money out of the business too early will cripple it. Franchisees who haven’t previously owned a business can run into problems when they’ve been in the business for a year or two, see money in the bank and spend it on a holiday, a car or a boat, rather than applying caution and re-investing money in the business to keep it going. Cash in your bank account isn’t profit, and profit isn’t cash to pay the bills. Understand what money your business needs and where it is going – and if you don’t, get expert help.

Know Who Does WhatAlthough the franchise brand will have value and any national marketing will help to bring customers to your door, your franchisor is not solely responsible for your success. Think of it this way: when you buy a franchise, the franchisor provides you with a toolbox containing the brand, systems and procedures for you to run your business. However, you’ll be the person on-site actually operating the business on a day-to-day basis. They can’t do it for you, so don’t expect the franchisor to run your business. You need to open the toolbox, pull out the tools, roll up your sleeves and use them. Don’t expect to open your doors, sit back and wait for your till to magically start ringing.

The franchisor is not solely responsible for your success, and you need to realise that. It’s a business partnership with different roles and responsibilities for each partner. Be clear about the franchisor’s obligations and your own. Both of you have a vested interest in your building the most successful business possible. Working with them produces the best results.

Have Family And Friends Behind YouEven if you’re working hard and having fun, you’ll still need the support of your family and friends to help you keep up the effort involved in starting your own business. Your family needs to believe in what you are doing and be prepared to provide the support you need, whether by working in the business themselves or by taking on more responsibility at home. If they are not fully supportive of what you are doing, or not appreciative of the effort that is required by you to get the business off the ground, it will be detrimental to your success.

How High Will You Fly?Nobody said creating a successful business was easy – if it was, everyone would be doing it. But by buying a franchise you are giving yourself the best possible chance of success. You start with a known brand, proven products or services, well-developed systems, marketing and business support, a peer group of like-minded people to discuss issues and ideas with, and all sorts of other advantages.

All franchisees start with these same tools in their toolbox, but some use them better than others. By identifying the factors that high achievers have in common, I hope I’ve helped you work out how you can join them. You’ve bought the franchise – now make it work for you and get the maximum return.

About the AuthorOne of New Zealand’s most experienced franchise managers, Glenice Riley has been a franchisee in two different franchise systems and worked alongside new franchisees and franchisors. She is now General Manager Franchise for hair and beauty franchises Caci and Toni&Guy.

For franchise opportunities contact Chris 0800 754 372 or email [email protected]

sKids 1-2pg vertical_franchiseMag_March 2013.indd 1 6/03/13 5:25 PM

ANZ0763 - Business-Banking-A4P.indd 1 21/11/12 5:03 PM

53

⇒ Steve Goddard believes that being the friendly face of accounting is what drives custom to his door. ‘Having a normal shop-front, rather

than a plush office with expensive coffee and receptionists, makes us less threatening and more approachable,’ says the new Small Business Accounting (SBA) franchisee. ‘People are quite happy to stroll in and have a chat, and small business owners love the reassurance that comes from having a reputable yet approachable firm to handle their tax and accounting.

‘I believe Einstein said the hardest thing in the world to understand is income tax, but within SBA we have expertise for every situation. As well as the systems and support we get from the franchisor, the franchisees make up a fantastic network and are a great resource for each other.’

A Chartered Accountant by training, Steve spent twenty-odd years in the corporate environment. He and his wife Jules then travelled the world, working in London and Switzerland, but recently returned to Whangaparaoa because they love the area. ‘Switzerland was wonderful,’ Steve admits, ‘but we decided we’d really prefer a beach to all that snow. After we returned I went back to my old job for a while, but somehow the corporate world seemed to have become more bureaucratic and inflexible. I’d helped a few people with business start-up plans and I began to think that small business work, where I could actually make a difference, might suit me better.’

Steve began to cast around. ‘I knew that if I was to go it alone I wanted something with systems and back-up expertise. That’s when I discovered SBA and realised the appeal of its proven shop-front approach.’

But there had to be substance behind the brand, Steve knew, so he set about his researches. ‘Accountants are naturally wary people so I phoned just about every one of the 45 SBA franchisees with a questionnaire and spent 90 minutes on the phone with each! In between, there were long conversations with franchisor Adam Parore, and I began to get the impression that the franchise could be very much what I wanted it to be: I could get lots of help when I felt I needed it but I would also be left to develop the business my way.’

Not Just For AccountantsSBA is one of the big success stories of New Zealand franchising with customer numbers now approaching 20,000. The company successfully challenged traditional year-end accounting by offering inexpensive services such as ‘set fee’ monthly accounting to enable business owners to receive timely, accurate information on which to base decisions. SBA was already well-established when Adam Parore bought the franchise in 2007, and he has since used his own financial nous to provide franchisees with leading edge software and integration with Banklink and Xero, as well as developing what is now a widely-used internet-based support and advice forum among SBA franchisees.

Although Steve is a Chartered Accountant, Adam emphasises that SBA franchisees don’t need accounting qualifications. ‘They can be an advantage, but as long as you have book-keeping, administration, small business or financial experience, our training and systems provide all you

need. In fact, the most important thing is people skills so that you can relate to the customer who walks through your door.’

The franchise costs $48,000 +gst with an additional $15,000 needed for shop fit-out and other capital investment. SBA is now so well-proven that Adam has introduced an income guarantee to new franchisees of $3000 a month for the first six months.

Fulfilling A Growing NeedSteve and Jules have found the franchise has lived up to its promise. ‘I think a lot of my friends thought I was mad to leave a well-paid job, but with two small boys and the opportunity to work and live in the same area, we saw SBA as ideal, says Steve. ‘My father-in-law is Chinese and very entrepreneurial – he sees corporates as total dead-end.

‘We opened in December 2012 and have already taken on some serious clients. The training was excellent and SBA general manager Angelina McCraith spent a lot of time with us in the early weeks to ensure we were doing the right things. When we started I had three possible scenarios in my mind – worst case, best case and probable. In only four months we’ve exceeded the best case already so we are pretty pleased.

‘We have an excellent location on the main Whangaparaoa Road, comfortably squeezed between two other franchises – McDonald’s and Pizza Hut. I signed up a panel-beater just the other night who was waiting for his pizza,’ Steve laughs, ‘and I coach both junior rugby and life-saving so I’m quite active locally, which has drawn a lot of customers, too.’

In the short time Steve and Jules have been open, another three SBA outlets have opened around New Zealand. ‘SBA is fulfilling a growing need throughout the country,’ says Adam Parore. ‘There’s still room for a lot more growth too, so call me today if you’d like to join a winning team.’

SBA franchisees are collectively solving Einstein’s greatest riddle

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coffee drive-thru TAKING OFF


Esquires Coffee Houses is adding another dimension to the café lifestyle

‘We converted an independent café and gave it the full Esquires treatment,’ explains Rachel Casley, RFG’s Franchise Development Manager. ‘In addition to the drive-thru that is proving so popular with commuters and busy parents, the café has our usual mix of seating zones from soft conversation chairs to couches and an outside area as well. There’s a full kitchen menu as well as cabinet food and, of

course, our full range of coffee and other beverages. The result has been that, despite the wonderful weather over the summer, sales are already well up.’

Esquires’ drive-thru concept is also being developed on the Gold Coast. ‘That’s one of the advantages of being part of RFG, which has over 1400 outlets and a number of franchise brands around the world,’ says Rachel. ‘That means we have access to research, resources and buying power that others don’t. It all helps franchisees create better businesses.’

Right Locations, Right People, Right DealEsquires Coffee Houses is one of New Zealand’s best-known coffee brands, with 42 cafés around the country and more to come. For 2013, Esquires is looking for new franchisees for a number of locations outside the Auckland CBD, including high traffic sites around the country suited to the drive-through model. ‘We are working with site selection specialists and talking to developers at the very early stages of new projects to give franchisees sought-after locations and lease packages,’ says Rachel.

‘So if you’re looking for good business opportunities from a major name in franchising, talk to me about Esquires Coffee Houses. We’re looking to combine the right locations with the right operators for 2013. If you like being hands-on, have lots of energy and a customer service focus, we may be able to find the right deal for you!’

⇒ Turning an existing coffee store into an Esquires can have quite an effect on turnover. That’s the lesson from the popular coffee franchise’s

first drive-thru store in Auckland’s East Tamaki.

With coffee having become an integral part of many people’s lives, drive-throughs have become the ‘next big thing’ on the café scene. Commuters can order barista coffee and quality café food without leaving their car seats. But the added cost and complexity makes it a hard thing to get right, which is why Retail Food Group (RFG), the brand manager of the Esquires Coffee Houses franchise, has been working on the concept. The first Esquires Drive-thru opened in East Tamaki, Auckland, in November 2012 and is performing ‘extremely well’.

Advertiser InfoEsquires Coffee Houseswww.rfg.com.au ContactRachel Casley M 0274 843 [email protected]

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⇒ One of the best sources of information about any opportunity you may be considering is the existing franchisees in the same system.

After all, they have already made that choice and are living the life. By talking to them either in person or on the phone, you can learn what a franchisee’s life is really like. You will get a realistic assessment of the return that can reasonably be expected on your investment; the hours of work you will need to put in; the amount of service and advice provided by the franchisor; the general atmosphere and image of the franchise; and the everyday experiences of a franchisee. Here are some tips to help you get the best out of your researches.

•Choosewhichfranchiseesyouinterview.Youwanttotalktoamixofestablished people who understand how the franchise works and its potential, as well as more recent franchisees who have been through the latest training. Don’t just accept a list of ‘approved’ franchisees from the franchisor – they are hardly going to point you in the direction of people who have had bad experiences. Get a full list of franchisees and choose from that. It’s fair to tell the franchisor who you want to talk to, as they may need to let your chosen franchisees know in advance that you will be calling and that you are a genuine prospective colleague, not a competitor fishing for information.

•Ifpossible,talktoatleastfourorfivefranchisees.Theywillallhavedifferent experiences and the more people you talk to, the more realistic animpressionyouwillget.There’salwaysariskofcatchingsomeoneon an exceptionally good or bad day so you need to be able to put that feedback into perspective.

•Interviewpeopleface-to-faceoroverthephone,ratherthanviaemail.People will be much more brief and more guarded when giving written responsesandyouwon’tbeabletolistentotheirtoneoraskfollow-upquestions.

•Doprepareforinterviews–whetherinpersonoroverthephone–inadvance. Keep them as brief as possible. If you’re serious, franchisees will usually be happy to answer questions but remember, it’s not their job to tellyouaboutthefranchise.Theyhavetheirownbusinesstorun.

Tohelpyouprepare,herearesomequestionsyoumightliketothinkabout. Don’t ask every franchisee every question – pick the areas that are of most concern to you and focus on those.

How does it suit? The first thing you want to know is what sort of person you are talking to and how they run the business. Ask:

•Whatwasyourpreviousexperiencebeforebuyingthisfranchise?Whatdidyouknowabouttheindustry?Whatskillsdoyouconsideressentialforsuccess?

•Whatdoyouenjoyaboutthebusiness?Whatdoyoudislike?

•Whathoursareyouopen?Howmuchtimedoyouspenddoingpreparation,organisationorpaperworkafterhours?Howmuchofthisdoyoudoatworkandhowmuchathome?

•Whatwastheimpactofrunningthebusinessuponyourfamilyandsociallifeinitially?Whatisitnow?

•Howhasyourexperiencematcheduptowhatthefranchisortoldyou?

PreparationAn established franchisee should be able to evaluate the training they received. Of course, no training can prepare you for everything, so you

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Buying A Franchise: Research

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need to be certain that adequate support will be available to help you fill in the gaps when you first start.

•Howgoodwasthetraining?Howfardiditprepareyouforrunningyourownbusiness?Howwelldiditcoverday-to-dayoperations?Howwelldiditcoverbusinessdevelopment,salesandothersubjects?Hasthetrainingprogrammechangedsinceyouwentthroughit?Doyouthinkithasimproved?

•Whatsortofsupportdidyoureceivewhenyoufirstopened?Howhelpfulwasit?Didyoureceiveenoughsupport?

•Whatsortofmarketingsupportdidyoureceive?Wasiteffective?Howdidyoumakethebestuseoftheopportunitiesitcreated?

OngoingOnce you are up and running, you’ll need a different type of support. You’ll be paying for it, usually through a flat fee, royalty or product mark-up of some kind, so you want to be certain you’ll get value for money.

•Howgoodisthesupportyoureceivefromthefranchisor?Whatformdoesittake?Howresponsiveisthefranchisortorequests?

•Whatmarketingandpromotionalcampaignsareprovided?Onthewhole,aretheyeffective?Whatadditionalactivitiesdoyouhavetocarryoutyourself?

•Aresupplierrelationshipsgood?Arethererestrictionsonwhatsuppliersyoucanuse?Dothepreferredsuppliersgenerallyprovidegoodvalueformoney?

•Ifthereisanyspecialistsoftwareprovided,howgoodisit?Isiteasy-to-use?Isitreliable?Doallfranchiseesusethesamesystem?

•Ifthereisanexclusiveterritory,isitofasizetoallowyouareasonablereturn?Havetherebeenanydisputesoverterritorieswiththefranchisororotherfranchisees?

•Whatlevelofcompetitionhaveyouexperienced?Doesthefranchiseofferrealcompetitiveadvantages?Whatarethey?

•Hasthefranchisormetitsobligationsunderthefranchiseagreement?Havetherebeenanyareasofdispute?Howweretheseresolved?

Franchise opportunitiesKitchen Studio is New Zealand’s only national full service kitchen provider offering customers a complete kitchen solution, from stunning designs right through to installation and after sales service. Kitchen Studio has established its market leading pedigree over almost 30 years with showrooms located in all major centres throughout New Zealand.

The company is enjoying significant sales growth over the past 18 months with record monthly turnovers being posted. Two established Franchises have recently come up for sale, in Nelson and Invercargill. If you are looking for a career change or wanting to own your own business then these opportunities will be of interest to you. Having sound commercial acumen and strong retail sales abilities are the essential ingredients for success with Kitchen Studio.

For more information call Andrew Crossland P / 03 964 4580 E / [email protected] www.kitchenstudio.co.nz


Buying A Franchise: Research

FinancialIt might seem rude to ask strangers about what they earn, but you need to know if your chosen franchise can meet your expectations. Here are some questions that shouldn’t seem too intrusive.

•Werethefranchisor’sprojectionscorrectabouttheamountofcapitaland/orborrowingyouwouldinitiallyrequire?Haveyouhadtoincreaseyourinvestmentsince?

•Werethereanyhiddenfeesorunexpectedcosts?Ifso,whatwerethey?

•Howlongwereyoutradingbeforeyouachievedbreak-even?Beforeyoustartedgeneratingincomefromthebusiness?

•Hasthereturnbeeninlinewithyourexpectations?

•Whathasthesinglegreatesteffectuponyourannualnetprofit?

TechnologyTechnology is increasingly affecting all kinds of businesses (see page 6). Is your intended franchise switched on to the opportunities and threats it offers?

•Isthepointofsaleorinvoicingsystemeasytouse?Doesitprovideyouwithinformationthatisofhelpinmanagingyourbusiness?Doesitalloweasybenchmarkingagainstotherfranchisees?

•Doesthefranchisehaveagoodwebsite,andhowdoesitaffectfranchisees?Doyoufeelyouareincompetitionwiththewebsiteorisitagoodsourceofleadsorbusinessforyou?

•Doesthefranchisehaveaco-ordinatedsocialmediastrategyordofranchiseesdotheirownthing?Arethereguidelinesinplace?

•Whatwasthelastpieceoftechnologyintroducedbythefranchisor?

Howeasilywereyouabletoincorporateitintoyourbusiness? Howhelpfulwasit?

RelationshipFinally, one of the most important aspects of meeting a number of franchisees is that it will give you a feel for the type of people who are attracted to – and who succeed in – the franchise. If you buy into the franchise, these are the people who will be your colleagues and your mentors. How comfortable will you feel with them, as well as with the franchiseitself?

•Howwouldyoudescribeyourrelationshipwiththefranchisorandotherfranchisees?

•Istheregoodtwo-waycommunicationwiththefranchisor?Howdoesthishappen?Howoften?

•Howoftendoyoumeetorchattootherfranchisees?Inperson?Overthephone?On-line?

•Ifyouwerestartingagain(withouttheoperationalknowledgeyouhavenow)wouldyoubuythesamefranchiseagain?

Remember, although you want to find a business that will be a good financial proposition, you also want to find one where you will be happy. After all, a franchise is made up of more than a brand and a set of operating instructions – it’s made up of people. By talking to other franchisees, you’ll stand a good chance of finding out whether you could be one of them.

About the AuthorSee also the article Could you be a franchisee? at www.franchise.co.nz

59

⇒ In the food business, locations don’t come much better than a site near the cinema used for premieres of the Lord of the Rings movies.

That’s where the latest Oporto outlet has opened, bringing the ‘bigger-on-taste, bigger-on-value’ chicken brand to Wellington for the first time.

New franchisee Chandra Patel started from the unusual position of having the lease first then looking for the right business to put in it. ‘The building had been through a few guises before we realised it would make an ideal site for the “bigger-on-taste, bigger-on-value” Oporto range. I’d had a dairy on the site previously, then I got valuable franchising experience through NZ Post and Lotto. When those contracts came to an end a colleague suggested Oporto, so we went to the nearest store in Palmerston North to taste the food. We liked it and decided this was the franchise for us.’

Even if they aren’t contemplating buying the franchise, it’s not unusual for people to travel long distances to enjoy Oporto’s unique flavour, as a glance at their Facebook page (over 65,000 ‘likes’) soon reveals. Oporto opened on Bondi Beach in 1986 and there are now nearly 200 stores in Australia and 11 in New Zealand. The brand has concentrated upon high quality chicken burgers with a range of addictive sauces. ‘Oporto is a competitively-priced premium product. All our stores offer a healthy, high-quality chicken burger that is always grilled, not fried, and always fresh, not frozen,’ says local master franchisee Bhushan Arolkar. ‘And there is simply no comparison to our chilli sauce. It’s the legendary flavour which brings back customers day after day.’

Support Makes All The DifferenceChandra’s store, at the popular end of Courtenay Place, is proof of that. ‘You could say we have pretty good foot traffic, and every day more of it comes into our store,’ Chandra smiles. ‘And for The Hobbit premiere, well, we already employ 15 staff, but for that we had many extra

people from the franchise to help us cope with the crowds.’

‘The premiere was a very special occasion, of course, but we at Oporto pride ourselves on the support we offer,’ says Bhushan. ‘Chandra had an excellent site already, but generally we find and recommend sites for new franchisees. We give a minimum of eight weeks’ full-time training at an existing outlet together with a week’s management training in Auckland. We prepare a full, detailed marketing plan in advance of opening, and help with special events such as sponsorship deals or other programmes. Our operational support is on-going and we hold a quality review check with every store every month.’

Good Returns, Pre-Approved FinanceBhushan knows the value of such support. ‘I have a corporate financial and business background and, having entered Oporto as a management consultant, I decided to invest in the master franchise. We’ve been opening stores ever since and now we are looking to double the number of outlets within the next three years. Good franchisees may open multiple units, but we want everyone to start as owner-operators – that way, you really understand how the business works.

‘The returns are excellent – we reckon around 12-15% net to the franchisee. One franchisee currently has sales well over $1 million per annum, and he is in the store for just 20-25 hours a week. You will need between $350,000 and $400,000 +gst to open a store, but our system is so well-proven that we have pre-approval from two banks for available funding. This means franchisees only need to bring 50 percent capital to the table. Once you have your own store, all you need to do is follow the system, recruit good staff and stay on top of the business.

Not A Complicated BusinessChandra and his colleague Manas Sarker are very excited about the prospects their new venture offers. ‘I’ve always been in business and I think franchising is such a good way to go for anyone starting out; in fact I’m a fan of Franchise New Zealand magazine and I always keep my eye on it for opportunities.

‘I think that what you need more than anything else to run an Oporto business is good management skills. You don’t need to be a great cook but you do need to work hard. It is a fast food outlet after all, and it is very hands-on so you need to be on your toes. You’ll also need to recruit and lead lots of good staff because it does get busy. Even on our opening day we had 200 customers – and that was just lunchtime!’

Bhushan agrees: ‘Quality, consistency, speed and service are the keys to Oporto’s success,’ he says. ‘It is not a complicated business but it’s one that takes a lot of enthusiasm and inspires a lot of loyalty. For that reason, we are very fussy about whom we appoint as franchisees. We are looking for energetic people who have the willpower and commitment to work in their business and make a difference. If that sounds like you, give us a call.’

Movie fans turn into food fans at Oporto’s new flagship store


Find more info at franchise.co.nz - Search: Oporto

Find more info at franchise.co.nz - Search: Oporto

the franchise that’s DRAWING THE CROWDS

Advertiser InfoOportoPO Box 251 275, Pakuranga, Aucklandwww.oporto.co.nzContactRakesh VermaP 0-9-538 0006M 027 272 [email protected]

Busy, busy, busy: a sight to make any food franchisee happy as the crowds queue up at Oporto’s new Wellington store

BRW Fast Franchises

2011, 2012

Australia's fastest growing

coffee franchise

AFR Smart Investor

(Dec 2009) – Australia’s

best value franchise

Golden Bean 2010, 2012

Winner – exclusive

Cafe2U blend


⇒ Occasionally, disappointed franchisees call our office to ask for advice. Their message is almost always the same: ‘We’re in a bit

of bother.’ In most cases, they admit to not having bothered to consult a lawyer before buying their franchise. Well, to save you making the same mistake, here’s our list of the reasons why people don’t use lawyers, and the reasons why they should.

1. It’s such a good franchise. It might indeed be a good franchise, or it might just be a large franchise, or it might be a franchise that’s past its peak. A good reputation is important but it’s what’s in the franchise agreement that counts. Use a lawyer.

2. I read through the agreement, it looks pretty straightforward. Oh really? Do you know what the term is and what happens at the end of the term? Do you know who you can sell it to? Do you know what your obligations are and how many ways you can lose the business if you break them? Use a lawyer.

3. I need all my money for the business, not to pay expensive lawyers. There are lots of expenses involved in starting a new business, but it’s easier to think of items such as equipment, advertising or even insurance as investments. Think of legal advice as a form of investment, too - it ensures that you are properly equipped with the knowledge to make the most of your new business. Use a lawyer.

4. There’s no point in paying a lawyer, the franchisor won’t change the agreement anyway. Franchisors don’t generally change terms and conditions to suit individuals, but some franchise agreements are more onerous than others. The time to find out what you are getting yourself into is before you sign, not after. Use a lawyer.

5. The guy who handled our house sale looked it over. Franchising is a specialist area that requires advisors with knowledge of what should and shouldn’t be included, what’s reasonable and what’s unreasonable. They also know most of the players. Use a lawyer - but use a specialist one (see the Directory on page 62).

6. I bought an existing franchise and the franchisee said the agreement was OK. What else was he going to say? He might have been desperate to get out of it. Use a lawyer.

7. There wasn’t enough time. If a franchisor puts you under pressure to sign a franchise agreement, take a big step backwards. You should get all the information you need on which to base an informed decision at least 14 days before having to sign anything. That gives you time to - yes - use a lawyer.

8. I don’t trust lawyers. So you had a bad experience once? Get over it. You need a specialist on your side to help you make the right decision. Start by making a right decision now. Use a lawyer.

There are no excuses for cutting corners when buying a franchise

why use a LAWYER?

Buying A Franchise: Legal Matters

More InfoIf you’re convinced at last, you can find a list of franchise-experienced lawyers in our Directory - see page 73. If you’re not convinced, read the article again until you are.

Not all franchises provide the same lifestyle.Here at Green Acres, we offer our franchisees flexible working hours and a guaranteed weekly income of up to $1500. They don’t have the hassle of paying rent, or hiring and managing extra staff, and can work fewer hours than other franchise owners for a smaller initial investment.

Plus when you join the growing community of Green Acres franchisees, you’ll be supported by an exceptional business system that’s been refined over 21 years of success.

spot the difference

creating Quality time

0800 692 643www.greenacres.co.nz

62 Westpac Directory of Franchising and Advertiser Index Franchise New Zealand Volume 22 Issue 01 Autumn 2013

⇒Franchise and Business OpportunitiesCompany Contact Pa

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0800 2 Fix It Auto Services

$30,000 NZ’s leading trade services franchise system. Seeking plumbers, mechanics and electricians. 6 6

N M 021 403 540 franchise.co.nz – search: 08002fixit

0800 Sunshade Home & Building

$25,000 0800 Sunshade are designers, manufacturers and installers of outdoor weather protection products.

7 7

N P 0-6-876 9675 franchise.co.nz – search: Sunshade

AA Auto Centre Auto Services

$150,000 NZ’s premier provider in the auto service and repair market. 26 26

N P 0-9-966 8800 franchise.co.nz – search: AA Auto

Accessman Home & Building

$250,000+ Specialist hire company supplying access equipment to the construction and maintenance industry.

8 8

Y P 0-3-341 6333 franchise.co.nz – search: Accessman

ActionCOACH Business & Commercial

$80,000 ActionCOACH is the world’s #1 global network of business coaches and trainers. 30+ 1200

Y P 0800 228 466 franchise.co.nz – search: Actioncoach

AluRestoreSteve & Beryl Todd

Home & Building

$49,000 Fully mobile aluminium joinery re-coating franchise. Specialised hard-wearing coatings with huge colour range. No other franchise of its kind in New Zealand. Seeking enthusiastic people who enjoy interacting with clients, using equipment, have an eye for detail and who are interested in customer satisfaction.

1 1

N P 0508 737 867 M 0274 756 937 E [email protected] W alurestore.co.nz franchise.co.nz search: Alurestore

Amazing Clean New Zealand

Home & Commercial

$100,000 - $150,000

Ultrasonic blind cleaning & repairs and curtain, upholstery/mattress cleaning. 1 70+

N P 0800 2 AMAZE franchise.co.nz –search: Amazing

Anchor Franchise Rebecca Muir

21 Food & Beverage

$300,000 Market leader in the sales and distribution of milk products and beverages throughout New Zealand including Anchor, Primo, Zing, Mammoth Supply Co, Fresh N Fruity, Dewinkel, Country Goodness, Mainland, Kapiti, Calciyum and Eon. National franchise structure operating since 1992 offering exclusive territories.

80 80

Y P 0-9-295 2742 E [email protected] W anchor.co.nz franchise.co.nz – search: Anchor

Anytime Fitness Health & Fitness

$280,000 Anytime Fitness is a convenient 24-hour international fitness club franchise. 4 N P 0-7-839 0209 franchise.co.nz – search: anytime

AquaPaintz Direct Retail $60,000 Paint manufacture and retail. High profit. No previous experience required. 2 2

N P 0-3-477 3211 franchise.co.nz – search: AquaPaintz

Archgola Home & Building

$10,000 Provider of all-weather permanent outdoor canopies. Seeking clever DIY people or tradesmen. 9 9

N P 0-9-426 0033 franchise.co.nz – search: Archgola

Armstrong Smarter Security

Business & Commercial

$150,000 Armstrong for smarter security. Retail and mobile locksmith and alarm specialists. 14 14

N P 0-9-415 0585 franchise.co.nz – search: Armstrong

At Your Request Franchise Group

Home & Commercial

$14,000 NZ’s premium home, commercial and lawn service franchise system. 200+ 200+

N P 0800 297 297 franchise.co.nz – search: Your Request

Baby-on-the-Move Retail $35,000 Specialising in rental and sales of baby and toddler car seats and other products. 26 26

N P 0-9-422 2285 franchise.co.nz – search: Baby

Bakers Delight Food & Beverage

$295,000 Bakers Delight is the world’s largest franchise bakery with 700+ bakeries across 4 countries, serving 2 million customers each week. Trading for 29 years. Proven business formula, with over 90% success rate. Full training including baking and ongoing operational assistance. Turnkey operation.

36 700+

Y P 0800 225 388 E [email protected] W bakersdelight.co.nz franchise.co.nz – search: Bakers

Bark Busters Leisure & Education

$20,000 - $40,000

Bark Busters is the world’s largest, most trusted dog training company. 2 450+

N P 0800 167 710 franchise.co.nz – search: Bark

Base7 Home & Building

$120,000 Mobile flooring franchise. Lower overheads, higher returns. Experience not essential, full training provided.

9 9

N P 0508 356 677 franchise.co.nz – search: Base7

Bathroom Direct Home & Building

$150,000 - $250,000

Franchised bathroom renovation business. Supply and installation of bathroom products. 4 4

N P 0-9-913 3110 M 021 959 796 franchise.co.nz – search: Bathroom

bb’s CaféRachel Casley

Food & Beverage

$300,000 One of NZ’s most proven and trustworthy franchises. No previous experience required. Full training and support given. Seeking people with drive and a passion for coffee, fresh food and exceptional customer service.

21 60

Y P 0800 843 452 E [email protected] W bbscafe.com.au franchise.co.nz – search: bb’s

BedpostRobert Fowler

Retail $150,000 Bedpost is New Zealand’s leading bedding franchise, established 20 years ago, with 14 stores nationwide supported by a national advertising and marketing programme. Customer focused people with energy and enthusiasm thrive within Bedpost.

14 14

Y P 0-9-278 1010 E [email protected] W bedpost.co.nz franchise.co.nz – search: Bedpost

Big Paddle Company Business & Commercial

$42,500 - $54,500

We provide a business-consulting model. Seeking experienced successful business people. 1 2

N P 0-9-630 7710 franchise.co.nz – search: Paddle

Bin Inn Retail Group Co-operative

Retail $110,000 Co-operative of nationwide wholefoods and speciality grocery stores. No previous experience required.

33 33

N P 0-9-572 0220 franchise.co.nz – search: Bin Inn

Black Forest Waffle Hut

Food & Beverage

$27,500 Popular European alpine chalets - freshly baked waffles, hot & cold drinks. 3 3

N P 03-688 6064 franchise.co.nz – search: Waffle

westpacDIRECTORYof franchising

Franchise & Business Opportunities

National Master Licence Opportunities

Specialist Advisors

⇒ ⇒ ⇒

627172

•Over 250 franchises & master licences

•Essentialdetails•Investmentlevels•Specialistlawyers,accountants,bankers& consultants

•Indextoadvertisers

Search the Westpac Directory of Franchising at www.franchise.co.nz 63

GULP!

Who Do I Contact?

How Many Are There?

What Does It Cost?

What’s Available?


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Bookends Education $30,000 Specialists in supplying all textbooks nationally to schools and other educational institutions. 18 18

Y P 0-3-377 9555 franchise.co.nz – search: Bookends

Breakers Café & Bar Food & Beverage

$300,000 - $500,000

NZ’s favourite surf/beach themed café & bar, focused on good old-fashioned service. 10 10

Y P 0-6-834 0537 franchise.co.nz – search: Breakers

Brumby’s BakeriesRachel Casley

55 Food & Beverage

$400,000 - $450,000

Australia’s longest running and very successful bread franchise. The Brumby’s system and procedures have been developed to help you run your business. Every facet of running a Brumby’s store has been standardised to promote efficiency. Estimated turnkey price, depending on size and location.

18 329

Y P 0800 843 452 E [email protected] W brumbys.com.au franchise.co.nz – search: Brumby’s

Brumby’s GO!Rachel Casley

55 Food & Beverage

$323,000 - $505,000

Brumby’s GO! is a new evolution of the tried and tested Brumby’s Bakery concept – using Brumby’s freshly baked bread. Ready to eat, freshly prepared healthy snacks on the run. Kiosk or stand-alone options. Baking experience not essential. Estimated turnkey price, depending on size and location.

New 12

Y P 0800 843 452 E [email protected] W brumbysgo.com.au franchise.co.nz – search: Brumby’s GO

BurgerFuelCraig Notman

57 Food & Beverage

$300,000+ The ultimate experience in gourmet burgers. 100% pure NZ grass-fed beef, butterfly-cut chicken breast and fresh ingredients. New Zealand operated since 1995. Seeking hardworking and dedicated people with great attitude, sound financial backing, affinity with food, customer service and a desire to develop and innovate.

30 41

Y P 0-9-376 6007 E [email protected] W burgerfuel.com franchise.co.nz – search: Burger Fuel

Burger Wisconsin Food & Beverage

$140,000 “Home of the world’s best burgers.” Gourmet opportunity for operators with good taste. 24 24

N P 0-4-384 9000 franchise.co.nz – search: Wisconsin

CaciGlenice Riley

Health & Beauty

$250,000+ Caci is a highly sought-after, well-recognised household name. Our clinics are a profitable business in a growing industry. Successful Caci franchisees come from all walks of life – from nursing through to corporate executives and beauty therapists wanting to go to the next level.

29 29

Y P 0-9-847 9219 M 021 980 890 E [email protected] W franchise.micromode.co.nz franchise.co.nz –search: Caci

Café BotannixAlan Piper

36 Food & Beverage

$150,000 Contemporary deli cafes serving organic coffee and organic food options in Palmers garden centres.

4 4

N P 0-9-444 4369 M 021 881 119 E [email protected] franchise.co.nz – search: Botannix

Cafe2UJohn Stanton

60 Food & Beverage

$129,410 Cafe2U is the world’s largest mobile coffee van franchise. Cafe2U’s success is based on the unique “Acceleration Package” that guarantees and fast-tracks income. Intensive four-week training programme and ongoing support is provided. All you need to do is bring your smile.

5 200+

Y P 0508 004 388 E [email protected] W cafe2u.co.nz franchise.co.nz – search: Cafe2U

CAL SystemsIan Charman

24 Financial Services

$90,000 Turnkey operation. Set up and run a finance company from home. No finance experience required. Exclusive training, support, documentation and custom-built software provided. 37 years’ experience and proven success.

30 30

N P 0-4-293 6899 E [email protected] W calsystems.co.nz franchise.co.nz – search: CAL

Cartridge WorldGeoff Smith

21 Computer $100,000 – $125,000

The largest, most experienced cartridge refilling company worldwide. Franchisees operate from retail premises, refilling cartridges, retailing new cartridges and other printer consumables. Operating worldwide. Easily learned, full training provided. Includes stock, plant, training and licence fee.

36 1650

N P 0-3-446 8600 M 0274 339 829 E [email protected] W cartridgeworld.co.nz franchise.co.nz – search: Cartridge

Cash Converters Retail $350,000 - $400,000

World leaders in the retailing of quality second-hand goods. Franchises available NZ & Pacific Islands.

32 Y P 0-9-414 1960 franchise.co.nz – search: Converters

Ceiling Master Home & Commercial

$62,500 Specialist cleaning system designed for ceilings, walls and exterior house washing. 3 3

N P 0-3-365 5111 franchise.co.nz – search: Ceiling

Central Landscape & Garden SuppliesPaul Brinkman

50 Home & Building

$200,000 Landscape and garden supply yards providing bulk and bagged products. Pick-up and deliveries. Will suit hands-on owner operators with a passion for excellent customer service who take pride in customer satisfaction.

9 9

Y P 0-9-273 5352 M 0275 764 507 E [email protected] W centrallandscapes.co.nz franchise.co.nz – search: Landscapes

Charlie Lovett David Newport

12 Food & Beverage

$490,000 turnkey

Charlie Lovett is a unique coffee/bakery concept, setting itself apart from others by focusing on the quality and freshness of its food and beverages. Offering close relationship/links with owners and Head Office. No food industry or retail experience necessary as full training is provided.

New 8

N P 0-9-377 7735 M 021 304 414 E [email protected] W switchbusiness.co.nz franchise.co.nz – search: Charlie

Civic Video Retail $150,000 Home entertainment stores specialising in the rental and sale of DVDs and games. 56 300

Y P 0-9-523 6322 franchise.co.nz – search: Civic

B-C

Lookingforabusinessopportunity butdon’tknowwheretostart?1ChoosebyIndustryWe have divided all the opportunities into ten main industries. Just look down the third column to select the type of business you are interested in. You can also search the Directory by industry online at franchise.co.nz.

2ChoosebyInvestmentThe ‘Investment’ figures quoted in the fourth column are for guidance only and may not include GST, equipment, working capital or other items unless specifically included. You should confirm such items direct with the franchise concerned.

3ChoosebyTypeThe description contains a brief description of the franchise and may include information on the type of people the opportunity is best suited to. More information can be found online at www.franchise.co.nz - use the search word in the right hand column to find it easily.

Please NoteEach listing contains information as supplied by that particular entity. However, you should confirm the accuracy of the information in each particular case. The FANZ column advises you which are members of the Franchise Association of New Zealand. You are advised to confirm the membership status of any entity. Neither the sponsors of this Directory nor the publisher accept liability for any omissions or errors.



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Cleancorp AucklandRose Dunn

Home & Commercial

$25,000 Cleancorp offers franchisees an ethical, profitable and flexible business. See us first for guaranteed income. Flexibility, security and potential for enthusiastic hard-working individuals and couples looking to start their own lifestyle business. Cleancorp offers a range of franchise opportunities including home cleaning and commercial cleaning.

105 105

Y P 0-9-304 1570 M 021 507 293 E [email protected] W cleancorp.co.nz franchise.co.nz – search: Cleancorp

Cleancorp Franchise Systems

Home & Commercial

$20,000 An ethical, profitable and flexible home and commercial cleaning business. 105 105

Y P 0-9-304 1571 franchise.co.nz – search: Cleancorp

Clean Planet Business & Commercial

$20,000 Commercial cleaners the environment loves. The first 100% eco-friendly commercial cleaning franchise.

42 42

Y P 0-9-622 0828 franchise.co.nz – search: Planet

Cleantastic Commercial Cleaning


$13,800 A business of your own with a guaranteed income and lifestyle opportunities. 280 1000

Y P 0-6-843 3320 franchise.co.nz – search: Cleantastic

Club Physical Health & Fitness

$200,000 Club Physical is a health club. Our vision is to become New Zealand’s first choice in wellness. 14 14

N P 0-9-417 0071 franchise.co.nz – search: Physical

Cobb & Co Murray Belcher

Food & Beverage

$200,000 The iconic kiwi family restaurant operating successfully throughout New Zealand since 1970. 11 11

N P 0-9-451 9102 M 021 483 500 E [email protected] W cobb.co.nz franchise.co.nz – search: Cobb

Coffee Culture Food & Beverage

$350,000+ Creating luxurious environments for our guests to enjoy the finest espresso coffee since 1996. 14 17

Y P 0-3-377 2605 franchise.co.nz – search: Culture

ColorGlo International Auto Services

$47,000 Colour restoration and repair of leather, vinyl, plastic, cloth, carpet. 4 315

N P 0-9-524 6214 franchise.co.nz – search: Color Glo

Colourplus Retail $250,000 New Zealand’s fastest growing décor franchise. No industry experience required. 38 38

Y P 0-9-818 9215 franchise.co.nz – search: Colourplus

Columbus CoffeeNathan Bonney

15 Food & Beverage

$250,000 - $350,000

Franchise System of the Year 2009/10 and 2010/11. A unique combination of café and retail. Enjoy NZ’s best coffee and first class service in a relaxed professional and sophisticated setting. NZ concept operating since 1995. NZQA certified operating manuals and training systems. Suit owners with passion for gourmet coffee and value of customer relationships.

30 30

Y P 0-9-520 1044 M 021 347 145 E [email protected] W columbuscoffee.co.nz franchise.co.nz – search: Columbus

Complete First Aid Supplies


$55,000 Market leader in supply of first aid kits to businesses. Seeking self-motivated people. 4 4

Y P 0-9-827 7726 franchise.co.nz – search: First Aid

Computer Solutions Sales & ServicePaul Andersen

Computer $12,500 The Computer Solutions franchise provides comprehensive on-site technical support for a wide range of computer technologies used in the business and home office environments. We seek confident, driven achievers who communicate well and are serious about running a successful computer technologies business.

1 10

N P 0-7-571 0235 M 021 989 113 E [email protected] W computer-solutions.co.nz franchise.co.nz – search: Solutions

Computer TroubleshootersDave Mudford Lyn Aikman

Computer $27,500 On-site and remote ITC support through to total managed services, targeting small to medium businesses and SOHO. Operating in over twenty-five countries. National brand, full training and support. Ideal for those with corporate backgrounds and management skills or technician/IT specialists able to work hands-on.

28 500

N P 0800 728 768 P 0800PCTROUBLE E [email protected] W comptroub.co.nz franchise.co.nz – search: Troubleshooters

Concerto Networks Computer $30,000 Nationally branded consistent quality business technology solutions for small and medium sized enterprises.

20 85

N P 0800 000 077 franchise.co.nz – search: Concerto

ContoursGrant Archibald

9 Health & Fitness

$300,000 Contours is a nationwide chain of health and fitness clubs exclusively for women. 15 15

Y P 0-9-577 4223 M 021 662 239 E [email protected] W contours.co.nz franchise.co.nz – search: Contours

Cookie Time Food & Beverage

$65,000 + Distribution of snack products to retailers & other on-sellers. 42 44

N P 0-3-349 6161 franchise.co.nz – search: Cookie

Cookright Kitchen ServicesRobyn Broughton

32 Food & Beverage

$70,000 Cookright, the kitchen hero, saving kitchens time and money. Deepfryer, overhead filter and hood cleaning. Cooking oil filtering. Oil and kitchen consumables product sales. Cookright has significant income potential with minimal competition for motivated, hard-working, practical operators who can sell and are well organised.

31 31

Y P 0800 804 104 E [email protected] W cookright.co.nz franchise.co.nz – search: Cookright

Cooltime Home & Building

$30,000 Air conditioning installation company. Preferred installer for NZ’s leading electrical retailer. 7 7

Y M 0275 973 737 franchise.co.nz – search: Cooltime

Coresteel Buildings Home & Building

$75,000 Specialises in the design and construction of rural, commercial and industrial buildings. 22 22

N M 022 0433 621 franchise.co.nz – search: Coresteel

CrestCleanGrant McLauchlan

2 Business & Commercial

$10,000 Full service franchise, all contracts provided. Guaranteed income paid twice monthly. CrestClean prepares GST returns, accounts and tax returns. NZQA training programme provides career pathway. Operating since 1996. Franchises operating nationwide. Master franchises are also available.

343 344

Y P 0800 273 780 E [email protected] W crest.co.nz franchise.co.nz – search: Crest

Crewcut Home Services

$8,800 + equip

Quality home service franchise providing property maintenance requirements to the domestic market.

260 260

Y P 0-9-481 0004 franchise.co.nz – search: Crewcut

Crystal Clear UVTEC Home Services

$40,000 - $60,000

Crystal clear liquid coating curing on glass blocking up to 99% of UV light. 4 4

N P 0800 488 832 franchise.co.nz – search: Crystal

CutshopSimon Morton

Home & Building

$800,000 Cutting, edging and drilling of sheet materials for the DIY, cabinet making and commercial shop fitting industry. Cut to any shape or size. Seeking experienced individual prepared to employ and manage a production and marketing team to achieve above average return on investment.

1 1

Y P 0-9-527 2856 M 021 974 625 E [email protected] W cutshop.co franchise.co.nz – search: Cutshop

Deck & Fence ProJoe Hesmondhalgh

31 Home Services

$17,950 Professional home service franchise offering specialised restoration services to homeowners for decks, fences, garden furniture, garage doors and more. Oil, stain and paint restoration specialists. Franchises available nationwide. Full training and equipment included. Download a free info pack at www.deckandfencepro.co.nz

12 12

Y P: 0-7-552 5311 M 0274 108 940 E [email protected] W deckandfencepro.co.nz franchise.co.nz – search: Deck

Diamond Fusion Home & Building

$50,000 Easy clean glass. Seeking passionate, trustworthy people, sales & marketing an advantage. 5 5

N M 0274 666 785 franchise.co.nz – search: Diamond

Dollar Value Retail $160,000 Retail stores providing great product and service value to all customers. 4 4

N M 029 289 6149 franchise.co.nz – search: Dollar

Domino’s Pizza Food & Beverage

$350,000 Specialist quick service pizza franchise. Over 1 million pizzas a day worldwide. 77 8600

N P: 0061 7 3633 3333 franchise.co.nz – search: Domino’s

Donut KingCraig Watson

55 Food & Beverage

$250,000 - $330,000

Donut King is a speciality donut and coffee chain which has been growing steadily in Australia since 1981. Now available in NZ. Full training and support given. Seeking self-motivated, energetic, positive people with good communication skills. Estimated turnkey price, depending on size and location.

3 350

Y P 0061 4 1836 0392 E [email protected] W donutking.com.au franchise.co.nz – search: Donut King

Dream DoorsDerek Lilly

12 Home & Building

$30,000 + Design, manufacture and supply of made-to-measure kitchens, bathrooms and bedrooms for retail and trade customers. Seeking hard-working, sales-driven, computer literate go-getters who are willing to follow a proven dynamic international business model.

10 35+

Y P 0-3-443 5133 E [email protected] W dreamdoors.co.nz franchise.co.nz – search: Dream

Driving Miss Daisy Home Services

$20,000 Driving Miss Daisy is a safe, friendly and reliable companion driving service. 29 50

Y P 0800 948 432 franchise.co.nz – search: Daisy

If you’re just starting in franchising, talk to someone who isn’t.

Westpac New Zealand Limited



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DVDNow Kiosks Retail $50,000 - $130,000

DVDNow Rental Kiosks opportunity to establish an inexpensive DVD, Blu-ray and game rental business.

10 N P 0800 DVDNow franchise.co.nz – search: DVDNow

Eco Insulation Home & Building

$30,000 New Zealand’s premium installer of eco-friendly insulation and clean heat products. 9 9

N P 0-9-477 0270 franchise.co.nz – search: Eco Insulation

Ecomist Home & Commercial

$30,000 A product sales-based business selling automatic insect control, odour control and fragrancing systems.

19 30

N P 0800 334 475 franchise.co.nz – search: Ecomist

EmbroidMeGrant Archibald


$75,000 World’s largest embroidery, screen printing and promotional products franchise. One stop shop for business needs. Highly visible retail stores, modern showrooms, latest embroidery technology. Operating since 2000. No experience required although management and sales abilities would be highly regarded. Financial assistance possible.

7 350

Y P 0-9-577 4223 M 021 662 239 E [email protected] W embroidme.co.nz franchise.co.nz – search: EmbroidMe

Esquires Coffee HousesRachel Casley

55 Food & Beverage

$350,000 - $450,000

Award-winning international café brand offering 100% Fair Trade coffee in stylish comfortable surroundings. NZ’s fastest-growing café franchise. Twice winners of NZ’s Franchise System of the Year Award for the Food & Beverage category (2005 & 2006). Estimated turnkey price, depending on size and location.

45 100+

Y P 0800 4 ESQUIRES E [email protected] W esquirescoffee.co.nz franchise.co.nz – search: Esquires

Exceed Home NetworkDavid Dovey

Home & Building

$25,000 - $50,000

Exceed Home Network provide home delivered services for home and property owners. A one-stop shop for a complete transformation of your home. We seek positive and enthusiastic people who are excellent communicators, computer savvy with practical DIY skills who want to build their own substantial business.

27 27

Y P 0800 25 27 36 M 0274 379 272 E [email protected] W exceed.co.nz franchise.co.nz – search: Exceed

Expense Reduction AnalystsDenis Stevens


$45,500 World leading cost management group represented in 32 countries. We help clients reduce overhead expenses. Contingency based - no savings -no fees - no risk. Seeking experienced business people who want to capitalise on their experience. Earn what you’re worth, not what someone else wants to pay you.

26 700+

N P 0-4-566 6615 M 0274 487 089 E [email protected] W expensereduction.com franchise.co.nz – search: Expense

Fastway CouriersCathie Bolam


$20,000 + Fastway Couriers is an award-winning franchise system that provides local and national courier services at competitive prices and a simple prepaid system. One of New Zealand’s most successful franchisors with 1,600+ franchisees across 5 countries and 40+ franchise and industry awards.

275 1600

Y P 0-6 833 6333 E [email protected] W fastway.co.nz franchise.co.nz – search: Fastway

Fifo Capital Financial Services

$49,500 + Invoice discounting and factoring services designed to assist clients’ cashflow needs. 8 16

Y P 0-9-447 1999 franchise.co.nz – search: Fifo

Fix It Building Services

Home & Building

$5,000 + New Zealand’s only nationwide trade-based building repair and renovation franchise. 11 11

Y P 0-9-566 0297 franchise.co.nz – search: Fix It

Flooring XtraDon Barry

Home & Building

$100,000+ New Zealand’s largest flooring retailer. Established as a co-operative and profitable for shareholder owners. Selling carpets, vinyl, tile and timber flooring. Limited number of territories available in Rodney, Auckland, Levin and Wellington.

54 92

N P 0-9-262 1628 E [email protected] W flooringxtra.co.nz franchise.co.nz – search: Flooring Xtra

FootloosePhilip Pryde

34 Retail $160,000 New Zealand’s largest franchised ladies fashion footwear group trading at the mid to better end of the market. Superior product, margins, operating systems and marketing. Ideal for owner-operator with motivation, flair and sense of fashion who wants a hands-on business which rewards effort.

22 22

N P 0-9-298 5228 M 021 934 080 E [email protected] W footloose.co.nz franchise.co.nz – search: Footloose

Freedom Companion Driving ServicesRichard Bright

50 Home Services

$19,000 Freedom Companion Driving Services provide a highly personalised companion driving service for those who can’t drive themselves. Based on award-winning systems with great ongoing support. Seeking caring individuals wanting a great lifestyle business helping people in their community.

4 4

Y P 0800 956 956 E [email protected] W freedomdrivers.co.nz franchise.co.nz – search: Freedom Driving

Fritz’s Wieners Food & Beverage

$40,000 Fritz’s Wieners offer award-winning German bratwurst sausages with a variety of condiments. 6 6

N P 0800 437 489 franchise.co.nz – search: Fritz’s

Furniture Court Retail $250,000 Specialist furniture retailer in lounge, dining, bedroom, occasional and accessories. 20 20

N P 0-9-277 5465 franchise.co.nz – search: Furniture

Geeks on Wheels Computer $25,000 Mobile computer technical support service, offering friendly and efficient on-site assistance. 4 4

N P 0-4-920 0990 franchise.co.nz – search: Geeks

GelatissimoDavid Newport

12 Food & Beverage

$550,000 turnkey

A leading international authentic gelato franchise system with a total of 48 franchises, 31 in Australia and 17 internationally. Family-run business launched in 2002. Offering close relationship/links with owners and Head Office. No food industry or retail experience necessary as full training provided.

New 48

N P 0-9-377 7735 M 021 304 414 E [email protected] W switchbusiness.co.nz franchise.co.nz – search: Gelatissimo

Gloria Jean’s Coffees Food & Beverage

$300,000 Gourmet speciality coffee franchise. Seeking people passionate about coffee. 25 925

N P 0-9-520 6477 franchise.co.nz – search: Gloria

Golden Nuts Food & Beverage

$70,000 - $150,000

“The best nut roasting retail kiosk in the world” state-of-the-art design kiosk. 6 6

Y P 0-9-622 0333 franchise.co.nz – search: Golden

Graffiti Doctor Business & Commercial

$20,000-$95,000

Clean up with Graffiti Doctor. Having a sales background will help. 9 9

N P 0800 482 437 franchise.co.nz – search: Graffiti

Green Acres Franchise GroupGraeme Bayly

61 Home Services

$24,000 Green Acres, the largest and most successful home services group in New Zealand started in 1991 and is still growing. Franchises available: home cleaning, commercial cleaning, lawn & garden care, car valet, pool valet or home maintenance services with Hire a Hubby, our sister company.

1000 1000

Y P 0800 692 643 E [email protected] W greenacres.co.nz franchise.co.nz – search: Green Acres

GroutPro Home & Building

$39,950 Earn $2,000+ per week in one of the hottest sectors in the home improvement industry. 37 51

Y P 0-7-552 5311 franchise.co.nz – search: GroutPro

Guthrie Bowron Retail $250,000-$300,000

Decorating specialists focusing on paint, wallpaper, fabric and tiles. 56 56

Y P 0-4-569 8130 franchise.co.nz – search: Guthrie

Habitual Fix Food & Beverage

$150,000 New Zealand’s freshest food fix – salads, sandwiches, wraps and smoothies. 10 10

N M 021 428 970 franchise.co.nz – search: Habitual

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Hardy’s Health Stores Health & Beauty

$300,000 New Zealand’s premium group of retail natural health stores. 31 31

Y P 0-7-838 3274 franchise.co.nz – search: Hardy’s

Harrisons Carpet One Home & Building

$50,000 New Zealand’s number one mobile carpet retailer. 2007 Franchise System of the Year. 43 1800

Y P 021 283 8040 franchise.co.nz – search: Carpet

Harvey World Travel Retail $100,000 High profile award-winning retail travel agency. Seeking people with a passion for travel. 54 350+

N P 0-9-307 1860 M 021 568 100 franchise.co.nz – search: Harvey

Healthy Homes Home & Building

$60,000 Installation of PinkBatts into new and existing residential properties. 19 19

Y P 0-9-414 2725 franchise.co.nz – search: Healthy Homes

Hell Pizza Food & Beverage

$250,000+ Hell delivers damned fine pizza, pasta, salads and sides to the masses. 63 77

N franchise.co.nz – search: Hell

Hire A HubbyGraeme Bayly

28 Home & Building

$32,000 New Zealand’s first choice for professional home maintenance, building and renovation services. Hire a Hubby has the distinct advantage of being the only franchise that offers a complete home maintenance and building service that’s professional and totally customer focused.

100 100

Y P 0-9-845 2640 E [email protected] W hireahubby.co.nz franchise.co.nz – search: Hubby

Home Instead Senior Care

Home Services

$155,000 Provides caregiving support to seniors and their families at home. No experience required. 8 900+

Y P 0800 694 472 franchise.co.nz – search: Home Instead

Humitech Business & Commercial

$90,825 Simple, effective panels to reduce commercial chilling costs and improve performance. 12 12

N P 0800 486 434 franchise.co.nz – search: Humitech

Insultech Group Home & Building

$80,000 - $125,000

Supply, install & advise on full range of insulation materials for new & existing properties. 5 5

N P 0-9-263 9770 franchise.co.nz – search: Insultech

Jamaica Blue Food & Beverage

$300,000 Contemporary café concept built on the foundations of fine coffees and fabulous food. 5 94

N P 0-9-377 1901 franchise.co.nz – search: Jamaica

Jani-King Business & Commercial

$22,200+ World’s number one commercial cleaning franchise company. Full support for franchisees. 300 13K+

Y P 0-9-441 9996 franchise.co.nz – search: Jani

Jesters PiesGrant Rawlinson

Food & Beverage

$220,000 Award-winning gourmet pie franchise. An extensive range of quality pies and associated products freshly baked on premises daily. Iconic Kiwi business. Easy business model to operate. Loads of external revenue opportunities for franchisees who want to be business owners not shopkeepers.

18 50+

Y P 0-9-442 4680 M 021 274 4050 E [email protected] W jesters-pies.co.nz franchise.co.nz – search: Jesters

Jim’s Mowing Home Services

$15,000 Jim’s are the largest lawnmowing franchise in the world. Master franchises available all services.

282 2015

Y P 0-9-522 2265 franchise.co.nz – search: Jim’s Mowing

Jim’s Test & Tag Business & Commercial

$75,000+ vehicle

NZ’s number one choice for mobile electrical testing and tagging of in-service equipment. 20+ 120+

Y P 0800 454 654 franchise.co.nz – search: Jim’s Test

Jim’s Trees & Stump Removal

Home Services

$55,000+ Progressive and professional services – pruning, removal and climbing. Highest standards of training.

3 40

N P 0-6-843 2848 franchise.co.nz – search: Jim’s Trees

Jumping Beans International

Leisure & Education

$40,000 - $45,000

Leading edge, fun physical skills programme for children 0 to 6. 6 7

N P 0-9-475 9204 franchise.co.nz – search: Jumping

Just CabinsFenton Peterken

14 Home & Building

$250,000 Just Cabins provides portable cabins for rent which are just perfect as sleep-outs, extra room, portable office or storage at your home or business. Long-term cabin rentals provide a passive income, excellent growth and are easily run by one person part-time.

33 33

Y P 0800 587 822 M 021 716 776 E [email protected] W justcabins.co.nz franchise.co.nz – search: Cabins

Just Cuts Health & Beauty

$100,000 - $200,000

Just Cuts franchise. You don’t need to be a hairdresser to join. 24 174

N M 027 277 7071 franchise.co.nz – search: Justcuts

Just Loans Financial Services

$100,000+ Just Loans is a finance company providing personal loans. Turnkey money-lending system. 5 5

N P 0800 333 455 franchise.co.nz – search: Just-loans

Kea Kids Club Leisure & Education

$38,500 Before and after school care for kids between 5 – 13 years old. 12 12

N P 0-9-535 2187 franchise.co.nz – search: Kea Kids

Kelly SportsPaul Jamieson

32 Leisure & Education

$25,000 Giving kids a sporting chance. In-school curriculum, after school academy programmes, school sports days. Education outside of the classroom. Before and after-school care holiday programmes. We are looking for people who have a passion for kids and sport.

24 25

N P 0-9-427 9377 M 021 409 241 E [email protected] W kellysports.co.nz franchise.co.nz – search: kelly

Kinetic Electrical Home & Building

P.O.A. Electricians, electrical contractors – become more successful as part of the Kinetic team. 9 9

Y M 0274 852 010 franchise.co.nz – search: Kinetic

Kitchen StudioAndrew Crossland

57 Home & Building

$100,000+ Kitchen Studio is New Zealand’s only national full-service kitchen provider, offering customers a complete kitchen solution from stunning designs, right through to installation and after-sales service. To be successful with Kitchen Studio you must have sound commercial acumen and strong retail sales abilities.

17 17

N P 0-3-964 4580 E [email protected] W kitchenstudio.co.nz franchise.co.nz – search: Kitchen Studio

KiwiHost Business & Commercial

$50,000 Turn your B2B sales skills into profit with an iconic brand. 18 18

Y P 0-3-343 5007 franchise.co.nz – search: KiwiHost

Kiwikrane Leisure $50,000 + Kiwikrane is a national franchise. Franchisees own and operate amusement machine routes. 51 51

Y P 0-9-846 2800 franchise.co.nz – search: Kiwikrane

KiwiYoNorman Markgraaff

10 Food & Beverage

$150,000 - $600,000

Self-serve frozen yoghurt business. Fastest-growing international hospitality sector. Perfected, tried and tested in New Zealand for local and/or international franchise opportunity. Join a dynamic fun-filled business team. Full training given, ideal for LTBV applicants. Perfect family business. English essential.

3 5

N M 021 339 396 E [email protected] W kiwiyo.co.nz franchise.co.nz – search: kiwiyo

Kwik Kerb Home & Building

P.O.A. Market leaders in domestic and commercial continuous concrete kerbing. 42 800

N P 0800 865 945 franchise.co.nz – search: Kwik Kerb

Laser ElectricalScott Carr

Home & Building

$30,000+ Multi award winning Laser Group assists electrical contracting companies become more successful. Become part of NZ’s largest and fastest growing electrical contracting network. Unique model suits existing successful electrical contracting business owners. Westpac Supreme Award (2005 & 2006) for Franchise System of the Year.

60 122

Y P 0-9-820 3800 E [email protected] W laserelectrical.co.nz franchise.co.nz – search: Laser

Laser PlumbingScott Carr

Home & Building

$30,000+ Multi award winning Laser Group assists plumbing contracting companies become more successful. Become part of NZ’s largest and fastest growing plumbing contracting network. Unique model suits existing successful plumbing, gasfitting, roofing and drainlaying business owners. Westpac Supreme Award (2005 & 2006) for Franchise System of the Year.

27 42

Y P 0-9-820 3800 E [email protected] W laserplumbing.co.nz franchise.co.nz – search: Laser

LawnFix Home Services

$85,000 Lawn care – everything except mowing them. We are the qualified pros. 2 2

Y P 0-7-548 0008 franchise.co.nz – search: LawnFix

Leadership Management


$75,000 LMA licensees deliver a process that provides skill and competency development. 6 44+

N P 0800 333 270 franchise.co.nz – search: LMA

Lifetime Distributors Business & Commercial

$20,000 Display marketing company that delivers the convenience of shopping in the workplace. 23 150+

N P 0-9-574 6695 franchise.co.nz – search: Lifetime


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Lime Juice BarLes Seiler

Food & Beverage

$25,000 NZ’s largest mobile juice and smoothie bar. Easy to operate business in the growing healthy food sector. Turnkey operation with full franchisor training and support. Great lifestyle business, you choose when you work. Suits fun loving people who are good communicators and enjoy healthy eating.

1 1

Y M 027 222 7487 E [email protected] W limejuicebar.co.nz franchise.co.nz – search: lime

LINKKevin Atkinson


$50,000 LINK are franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. Seeking new LINK franchisees to join those in New Zealand, Australia and South Africa. Some business sales franchise opportunities available.

6 9

Y P 0800 546 528 E [email protected] W linkbusiness.co.nz franchise.co.nz – search: Link

Liquorland Retail $250,000+ Specialist retailer of liquor and associated products. A member of FlyBuys nationally. 75 75

N P 0-9-621 0875 franchise.co.nz – search: Liquorland

Little Dribblers Leisure & Education

$44,000 An easily run part- or full-time business. Kids football for ages 1 – 7 years. 4 4

N P 0-4-586 6006 franchise.co.nz – search: Dribblers

Little Kickers Leisure & Education

$26,000+ Fun football (soccer) training for children aged 18 months – 7 years. 2 100+

N P 0-9-815 8607 franchise.co.nz – search: Kickers

LJS Seafood Restaurants

Food & Beverage

$190,000 - $230,000

The largest NZ fast-food chain of fish and chips and associated seafood stores. 13 13

N P 0-9-530 8090 franchise.co.nz – search: LJS Seafood

Lollipop’s Playland & Café

Leisure $400,000 - $450,000

New Zealand’s most progressive childrens’ indoor playland. Offering unlimited parent supervised play.

6 23

Y P 0-3 322 4549 franchise.co.nz – search: Lollipop’s

Lollypotz Food & Beverage

$40,000 Lollypotz make and deliver chocolates beautifully presented like a bouquet of flowers. 3 43

Y P 0061 2 6280 9159 franchise.co.nz – search: Lollypotz

Lone StarShane Hausler

Food & Beverage

$600,000+ Lone Star is New Zealand’s largest restaurant & bar concept, proudly owned and operated since 1988. Delicious food, legendary service and music. Seeking candidates with a passion for hospitality, people and fun, proven financial ability, committed to being an owner/operator with a strong work ethic.

25 25

N P 0-3-374 3208 M 021 278 1213 E [email protected] W lonestar.co.nz franchise.co.nz – search: Lone Star

Lush Lashes Health & Beauty

$12,000 Semi-permanent eyelash extensions. 11 13

N P 0800 Lush Lashes franchise.co.nz – search: Lush

MathZwise Leisure & Education

$25,000+ Quality maths tutoring programme following NZ maths curriculum. Suits people with teaching background.

8 8

Y P 0800 120 965 franchise.co.nz – search: MathZwise

McDonald’s Food & Beverage

$750,000+ The world’s market leader in the quick service restaurant industry. 150 N P 0-9-539 4300 franchise.co.nz – search: McDonald’s

Mediterranean Food Warehouse

Food & Beverage

$250,000- $380,000

Specialist Mediterranean food store and wood-fired pizzeria and café. 3 3

Y P 0-4-939 8100 franchise.co.nz – search: Mediterranean

MEGA CaféNathan Bonney

Food & Beverage

$75,000 - $200,000

MEGA Café combines Mitre 10 MEGA’s powerful brand and Columbus Coffee’s award-winning coffee and franchise systems to create a compelling new business opportunity. Unique entry to ownership models makes owning your own café a reality. We are looking for passionate owner-operators. Full training provided.

18 18

Y P 0-9-520 1044 M 021 347 145 E [email protected] W megacafe.co.nz franchise.co.nz – search: Mega Cafe

Meticulous Home Services

Home Services

$13,000 New Zealand’s premier home services franchise offering a range of professional services. 35 35

Y P 0-9-449 2004 franchise.co.nz – search: Meticulous

Midas Car CareHenry Epskamp

Auto Services

P.O.A. New Zealand’s premier specialist automotive servicing franchise. One of the worlds largest provider of automotive service since 1956. Existing and new franchise opportunities available. Must have exceptional customer service skills.

27 3000

Y P 0-9-415 0234 M 021 955 498 E [email protected] W midasnz.co.nz franchise.co.nz – search: Midas

Mike Pero Mortgages Financial Services

$30,000 - $50,000

Mortgage broker service representing major lending organisations. 42 42

Y P 0-3-365 9487 franchise.co.nz – search: Mike Pero

Mini Tankers Business & Commercial

$75,000 - $150,000

On-site diesel refuelling service. 19 124

Y P 0-9-622 2671 franchise.co.nz – search: Mini

Mobile Hand Car & Marine Grooming

Auto Services

$10,000 -$39,000

Mobile grooming and detailing service providing professional, environmentally friendly valet services.

17 17

N P 0800 803 737 franchise.co.nz – search: Mobile Hand

Mr Fencer Home & Building

$46,000+ Mr Fencer supplies and installs a wide range of residential and commercial fencing. 3 3

Y P 0800 673 362 franchise.co.nz – search: Mr Fencer

Mr Plumber Home & Building

$35,000 Franchise system designed to deliver quality plumbing, roofing, drainlaying and gasfitting services.

10 10

N P 0800 677 586 franchise.co.nz – search: Mr Plumber

Mr Rental Home & Building

$250,000+ Home appliance renting. Phone to learn about the magic of recurring revenue. 18 57

Y P 0276 328 470 franchise.co.nz – search: Mr Rental

Mr Whippy Food & Beverage

$120,000 One of New Zealand’s oldest and established franchises is seeking new franchisees. 50 50

N P 021 333 333 franchise.co.nz – search: Mr Whippy

Muffin Break Food & Beverage

$280,000 A speciality bakery café concept with a proven and established system. 36 259

Y P 0-9-377 1901 franchise.co.nz – search: Muffin

Need A Nerd Computer $25,000 Specialist mobile techie support service that sells, supports and provides advice. 1 1

Y P 0800 633 326 franchise.co.nz – search: Nerd

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New York Deli Food & Beverage

$150,000 - $202,000

New York Deli is a themed sandwich bar that uses wholesome ingredients. 1 1

N M 021 707 758 franchise.co.nz – search: New York

New Zealand Home Loans

Financial Services

$10,000 - $100,000

Seeking confident self-starters with sales expertise and excellent communications skills. 52 52

N P 0-7-839 0998 franchise.co.nz – search: Home Loans

New Zealand Natural Ice Cream

Food & Beverage

$250,000 International ice cream parlour brand operating in 20 countries. 13 500+

Y P 0-9-274 6168 franchise.co.nz – search: New Zealand Natural

New Zealand Letting AgentsVanessa Neale


$23,000 Property management services with full training and support for your business success. Well-established company providing on-going revenue in a thriving industry. Attributes required; excellent time management, passionate about property and business growth, experience in sales or business, good judgement and ability to think on your feet.

3 3

N P 0800 103 203 M 0274 800 129 E [email protected] W nzletting.co.nz franchise.co.nz – search: Letting

Night ’n Day Foodstores

Retail $300,000+ Night ‘n Day are the NZ grocery store market leaders. Seeking energetic operators. 45 45

Y P 0-3-471 7660 franchise.co.nz – search: Night’n

NumberWorks’n Words

Education $50,000 Specialist maths and English tuition company, fun learning experience, instruction from specialist tutors.

23 54

Y P 0-9-522 0800 franchise.co.nz – search: Number

NZ Floor Sanding Co Home & Building

$95,000 inc. vehicle

Specialists in sanding and coating of timber floors. Supply and lay new timber floors. 7 7

N P 0800 272 888 franchise.co.nz – search: NZ Floor

Office Products Depot


P.O.A. NZ’s leading independent business-to-business supplier of stationery supplies since 1989. 39 74

N P 0-9-915 4544 franchise.co.nz – search: Office Products

Oil ChangersBrett Erskine

Auto Services

$150,000 - $250,000

Oil Changers provide the convenience of drive-through vehicle servicing where no appointment is necessary, servicing all fluids throughout the vehicle. No previous experience or qualifications required. Currently seeking Auckland franchisees.

8 29

N P 0-3-343 6080 M 027 281 7619 E [email protected] W oilchangers.co.nz franchise.co.nz – search: Oil

Oporto New ZealandRakesh Verma

59 Food & Beverage

$350,000 Oporto chicken and burgers are big on taste and even bigger on value. With 20 years in Australia and 11 years in New Zealand we have a proven franchise model. Seeking committed, energetic, entrepreneurs wanting to establish a long-term business with a strong brand.

11 160

Y P 0-9-538 0833 M 0272 727 605 E [email protected] W oporto.co.nz franchise.co.nz – search: Oporto

Pack & Send New ZealandMatthew Everest

46 Retail $210,000 Pack & Send move and handle freight through a network of retail stores with a professional custom packaging service. A one-stop shop for customers. We are looking to grant franchises to those who are prepared to embrace our ‘no limits’ culture.

13 120

Y P 0-3-982 7252 M 021 799 783 E [email protected] W packsend.co.nz franchise.co.nz – search: Pack Send

PalmersMurray Belcher

36 Retail $350,000 New Zealand’s largest garden centre chain established in 1958. Offering both metropolitan and provincial opportunities. Serious business opportunity for motivated and capable business person/s. Growth market.

18 18

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Palmers PlanetMurray Belcher

36 Retail $1m Like the truly successful garden centres of Europe, Palmers Planet is as much a destination as a retail store. This is an amazing opportunity for a business person looking for a new challenge.

1 1

N P 0-9-451 9102 M 021 483 500 E [email protected] W palmers.co.nz franchise.co.nz – search: Palmers

Paper Plus Retail $400,000 The Paper Plus Group is New Zealand’s largest franchised book and stationery retailer. 110 110

Y P 0-9-261 1054 franchise.co.nz – search: Paper

Para Rubber Retail $250,000 Iconic New Zealand retailer dominating the market in sales of foam, rubber and Para pools. 10 10

Y P 0-9-532 8794 franchise.co.nz – search: Para

Paramount ServicesPaul Brown Bill Wu


$30,000 General commercial cleaning plus specialised franchises: car park scrubbing, carpet cleaning, decontamination, office equipment sanitising, pest control, window cleaning. Established in 1979, Paramount Services has 140 franchisees servicing 1,240 clients including 320 bank branches, retailers, shopping centres, ports, cinemas, rest-homes, student hostels and schools.

140+ 140+

Y P 0-9-376 7850 M 027 543 0233 E [email protected] W service-is-paramount.co.nz franchise.co.nz – search: Paramount

Pegasus Rental Cars Leisure Transport

P.O.A. Pegasus Rental Cars offers the best value for money car hire in New Zealand. 24 24

N P 0-9-378 7940 franchise.co.nz – search: Pegasus

Pit StopLes Seiler

Auto Services

$100,000+ New Zealand’s leading automotive repair franchise. Specialising in vehicle servicing, brakes, exhaust, suspension and tyres. Well-recognised brand, established over 30 years ago. Full franchisor training and support. We’re looking for owner-operators with automotive repair experience (essential), great communicators with a fantastic customer service ethic.

49 49

Y P 0-9-634 3666 M 027 222 7487 E [email protected] W pitstop.co.nz franchise.co.nz – search: Pit Stop

Pizza HutAlan Brooks

Food & Beverage

$100,000 Be part of the Pizza Hut success story. Pizza Hut is franchising its regional stores to owner-operators. These are all existing outlets. Looking for entrepreneurial people to become owner-operators and maximise their returns whilst being supported by Restaurant Brands NZ.

91 N P 0-9-525 8700 M 021 276 9769 E [email protected] franchise.co.nz – search: Pizza Hut

Plumb’InWalter Goldstein

20 Retail $215,000 - $260,000

Plumb’In is the largest bathroom specialist bulk retail franchise in New Zealand, with recognised branded products, supplying high quality product at an affordable price. Seeking people with the following attributes; dedicated, retail-focused, self-driven, management and sales skills, team player, prepared to accept responsibility, sound financial record.

6 6

Y P 0-9-448 0280 M 0275 999 444 E [email protected] W plumbin.co.nz franchise.co.nz – search: Plumb

PoolWerx Corporation

Home Services

$93,950 Mobile pool and spa care. A recognised innovator, making franchisees’ tills ring faster. 1 300

Y P 0800 888 031 franchise.co.nz – search: PoolWerx

PostShop KiwibankKayleen Smith

Retail P.O.A. One of NZ’s largest retail networks. We offer our communities a wide range of postal and financial services for personal and business needs.

300+ Y P 0-9-336 8284 E [email protected] W nzpost.co.nz franchise.co.nz – search: Postshop

Property InDepth Home & Building

$45,000 Residential valuation franchise, customised technology, fantastic business systems, awesome team, nationwide aspirations.

10 10

Y M 021 477 673 franchise.co.nz – search: Property

Provender NZPhilip Horrocks

42 43

Food & Beverage

$65,000 Affordable upfront fees, great return on investment, easy to run and grow, no staff management, flexible work hours. Own your own mobile vending franchise business. Suit anyone looking to run their own business or change their lifestyle. Industry qualifications not required to join the Provender team.

90+ 140+

N P 0800 661 663 E [email protected] W provender.co.nz franchise.co.nz – search: Provender

Quest Serviced Apartments


$150,000-$600,000

Serviced apartment accommodation facilities. Operating in New Zealand since 1997. 28 80

Y P 0-9-366 9680 franchise.co.nz – search: Quest

Quinovic Property Management


$140,000 + NZ’s preferred national residential property management service since 1988. 28 28

Y P 0-4-801 7880 franchise.co.nz – search: Quinovic

Rainaway Spouting on the Spot

Home & Building

$45,000 Proven award-winning continuous spouting company selling to commercial and residential clients.

12 12

Y P 0-9-265 2147 franchise.co.nz – search: Rainaway

Raincatcher Systems Home & Building

$20,000 –$60,000

Triple filter system. Sales, installation & servicing. Suitable as add-on or stand-alone business. 3 3

N P 0800 724 622 franchise.co.nz – search: Raincatcher

Rapid Lawn Home & Building

$40,000 Hydro-seeding and erosion control franchise servicing domestic and commercial sectors. 10 10

N M 021 365 296 franchise.co.nz – search: Rapid


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Realsure The House InspectorsBruce Symon

Home & Building

$65,000 Respected, strongly branded business providing trusted property reports for buyers and sellers. Proven systems, training and very clever technology makes it simply smart business. Suit motivated individual wanting remarkable business opportunity and lifestyle. Relevant technical qualification required for New Zealand inspection standard compliance.

2 2

N P 0508 732 578 M 0275 455 045 E [email protected] W realsure.co.nz franchise.co.nz – search: Realsure

Realty Returns Home & Building

$55,000+ Renovation agency specialising in arranging and managing residential renovation projects. 3 3

N P 0800 780 790 M 021 919 844 franchise.co.nz – search: realtyReturns

Refresh RenovationsJon Bridge

22 23

Home & Building

$65,000 New Zealand’s leading renovation business. Limited franchise opportunities available throughout New Zealand. Seeking business-minded individuals who want to grow themselves a large profitable business. No building experience necessary.

21 21

Y M 021 454 502 E [email protected] W refreshrenovations.co.nz franchise.co.nz – search: Refresh

Re/Max New Zealand Other $20,000 Global real estate network. 50 6500

N P 0-9-309 8478 franchise.co.nz – search: Remax

Rent a DentDean Hansen

58 Rental Vehicles

$100,000 Rent a Dent are one of the largest rental vehicle networks in New Zealand. We strive to achieve great customer service, network efficiency and maximum value for customers. Good business acumen necessary but experience not required. Current opportunities in Christchurch, Whanganui, and Australia.

24 25

N P 0-9-275 2914 M 021 474 724 E [email protected] W rentadent.co.nz franchise.co.nz – search: Rent Dent

Robert Harris Coffee Roasters Rod De Lisle

4 Food & Beverage

$150,000min equity

Robert Harris Coffee Roasters is New Zealand’s best-known and largest chain of retail café franchises. Proven success in cities and provincial centres nationwide. We look for team players with high standards in presentation who have customer service experience plus the ability to work with people.

45 45

Y P 0800 426 333 M 021 518 435 E [email protected] W robertharriscafe.co.nz franchise.co.nz – search: Robert Harris

Rodney WayneJulie Evans

11 Health & Beauty

$200,000 NZ’s biggest and most successful hairdressing franchise group. Hairdressing experience not necessary.

50+ 50+

Y P 0-9-358 4644 E [email protected] W rodneywayne.co.nz franchise.co.nz – search: Rodney Wayne

Saddlery Warehouse Retail $230,000- $460,000

New Zealand’s leading equestrian retailer. Supplying all the items needed for horse and rider. 7 7

Y P 0-9-970 1058 franchise.co.nz – search: Saddlery

Select Cleaning Home Services

$13,300 Home cleaning services franchise offering cleaning and lawn mowing businesses. Award winning system.

70+ 70+

Y P 0-9-278 4930 franchise.co.nz – search: Select

Shed BossKen Frew

17 Home & Building

$95,000 + ShedBoss are suppliers of high quality steel frame buildings including commercial buildings, rural sheds, barns, workshops, garages, carports, patios and awnings. At ShedBoss, we make the first step to becoming your own boss easy. Contact us today for more information.

12 37

N P 0-7-579 1525 M 021 930 129 E [email protected] W shedboss.co.nz franchise.co.nz – search: ShedBoss

Shoe Clinic Retail $200,000-$250,000

Shoe Clinic is NZ’s leading sports footwear retail store. Proven system. 12 12

N P 0-4-499 4495 franchise.co.nz – search: Shoe Clinic

Sierra CoffeeAlan Piper

47 Food & Beverage

$120,000- $280,000

Network of premium cafes specialising in gourmet coffee and freshly prepared food. 32 32

N P 0-9-444 4369 M 021 881 119 E [email protected] W sierracoffee.co.nz franchise.co.nz – search: Sierra

Signature Homes Home & Building

$75,000 + New Zealand’s leading branded custom home builders, established 1983. 19 19

Y P 0-9-415 2468 franchise.co.nz – search: Signature

Simplicity Vending Food & Beverage

$20,000 - $150,000

Small mechanical bulk vending units with a proven tried and trusted licensed system. 12 12

N P 0-7-855 2007 franchise.co.nz – search: Simplicity

SimpliFoodJane Moore

Retail $30,000 Strongly-branded retail food store franchise selling back-to-basics quality ingredients. Owner-operator format, ideal for couples, full training and support given. 3 store concepts including classic, express or mini. We work with your budget, timescale and skill base. Call us to chat.

6 6

N P 0-7 575 6454 M 0274 735 708 E [email protected] W simplifood.co.nz franchise.co.nz – search: SimpliFood

Simply Squeezed Food & Beverage

$80,000 Sell and distribute NZ’s favourite range of chilled juice and beverage products. 40+ 40+

Y M 021 747 643 franchise.co.nz – search: Squeezed

sKidsDawn Engelbrecht

51 Leisure & Education

$34,000 Out of school care. Established 1996. Now in 100+ schools. Before school, after school and holiday programmes for primary school children. Would suit people who are looking for a change in lifestyle and enjoy the company of children.

100 100+

Y P 0-9-576 6602 M 027 291 9904 E [email protected] W skids.co.nz franchise.co.nz – search: sKids

Small Business AccountingAdam Parore


$48,000 A monthly accounting service specifically designed to provide regular support for the self-employed and small business operators. Retail locations accelerate client base growth. Accounting qualifications not necessarily an advantage. Would suit someone with business experience and / or with sound bookkeeping knowledge, and good communication skills.

44 44

Y P 0-9-578 3925 P 0800 114 SBA E [email protected] W sba.co.nz franchise.co.nz – search: SBA

Smith’s Sports Shoes Retail $150,000 - $400,000

National sporting footwear retailer, specialising in top brand performance footwear. 12 12

Y P 0-7-376 8202 franchise.co.nz – search: Smith’s

Snap-on ToolsNicholas Hudson

45 Auto Services

$52,000 + Snap-on franchisees sell the world’s best tools via mobile stores to professional tool users. 14 5000

Y P 0800 SNAP ON E [email protected] W snapontools.com.au franchise.co.nz – search: Snap-on

Snap Printing Business & Commercial

$220,000 + Australasia’s leading and most successful ‘on demand’ printing and copying franchise. 5 180

Y P 0-9-379 0822 franchise.co.nz – search: Snap Print

Spagalimis Italian Pizzeria

Food & Beverage

$250,000 Pizza, pasta, salad and dessert in a contemporary dining environment. Comprehensive training.

5 5

N P 0800 113 113 franchise.co.nz – search: Spagalimis

Speedy SignsGrant Archibald


$100,000 New Zealand’s and the world’s largest signs and graphics franchise. Our full service sign centres use the latest computerised technology to produce high quality custom signage. Operating since 1986. Now in 40 countries. Established locations may be available. No previous experience required. Financial assistance possible.

23 850

Y P 0-9-577 4223 M 021 662 239 E [email protected] W speedysigns.co.nz franchise.co.nz – search: Speedy


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Phone 09 578 2318Email [email protected] www.FranchiseSolutions.biz

•Mentoring•Coaching•Facilitating•Advising

•Innovativesolutions from franchise experts

Success comes from passionate people


Innovative solutions from franchise experts

Phone 09 578 2318Email [email protected] www.FranchiseSolutions.biz

•Mentoring•Coaching•Facilitating•Advising

•Innovativesolutions from franchise experts


Work with the company selected by many of the biggest (and best emerging) names in franchising. Call Win Robinson or Callum Floydon (09) 523 3858www.franchize.co.nz

Successful franchisors choose Franchize Consultants

We’ve also been awarded ‘Westpac Service Provider of the year’ in 06, 08, 10/11.

For Franchise Advice

in the Wellington region

Have a chat with our legal experts:

Claire Byrne 04 916 7483 Dave Robinson 04 916 6307

www.gibsonsheat.com

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SpidermanStephen Hurley

Home Services

P.O.A. Pest control offering good opportunities to trade within the Spiderman network. Experienced persons are invited to contact us, references essential. Operating for 3 decades. Trademarked NZ, Australia, UK - master franchisees considered. Domestic services class 37 only.

4 4

N P 0-3-455 3793 E [email protected] franchise.co.nz – search: Spiderman

Step into LifeJenny Hannah

Health & Fitness

$39,995 Step into Life are the undisputed leaders in group outdoor personal training. With 160+ franchisees across Australasia, and more than 16 years of history, our proven systems will ensure your success. We recruit bubbly, vivacious, energetic and passionate personal trainers. Full training is provided.

2 161

N P 0-9-279 0992 M 021 851 637 E [email protected] W stepintolife.co.nz franchise.co.nz – search: Step into Life

STIHL Shop Retail $100,000+ Looking for individuals with good business acumen and great customer service. 61 61

N P 0-9-262 4000 franchise.co.nz – search: Stihl

Stirling Sports Retail $340,000 Established in 1964, Stirling Sports is New Zealand’s most trusted name in sports retail. 43 43

N M 021 748 144 franchise.co.nz – search: Stirling

Storage BoxKeith Robieson

Retail $100,000 The preferred storage specialists in New Zealand, providing storage solutions to customers, Storage Box is the leading retailer of organisational products. Seeking potential licensees who are strongly motivated to succeed and have a passion for retail.

20 20

N P 0-9-271 1025 M 021 271 1025 E [email protected] W storagebox.co.nz franchise.co.nz – search: Storage

Streetwise CoffeeGraeme Harris

44 Food & Beverage

$110,000 Our reputation for exceptional espresso coffee means we now serve thousands of coffee-loving customers every day from our permanently-positioned designer coffee outlets. Ambitious? Good business and customer service skills? Love the thought of selling fantastic coffee to appreciative coffee lovers? Contact us.

16 16

Y P 0-6-364 5733 M 021 433 525 E [email protected] W streetwisecoffee.co.nz franchise.co.nz – search: Streetwise

Stretch-n-Grow Health & Fitness

$30,000 The Stretch-n-Grow programme promotes exercise and wellness for pre-schoolers. 1 250+

N P 0-9-447 1827 franchise.co.nz – search: Stretch

Subway Food & Beverage

$200,000 The world’s largest quick service submarine sandwich and salad franchise. 212 32K+

N P: 0-9-415 3091 franchise.co.nz – search: Subway

SumoSalad Food & Beverage

$450,000 The healthy fast food alternative. Join Australia’s fastest growing franchise. 2 80+

N P: 0061 2 9569 7866 franchise.co.nz – search: SumoSalad

Super Liquor Food & Beverage

$300,000 New Zealand’s largest retail liquor group offering convenience, value and exceptional service. 102 102

Y P 0-9-272 4781 franchise.co.nz – search: Super Liquor

Super Shuttle Business & Commercial

$90,000 New Zealand’s No. 1 nationwide airport passenger transport system. Owner-driver franchises. 120 120

N P 0-9-522 5710 franchise.co.nz – search: Super Shuttle

Swimart Pool & Spa Services

Retail $175,000 Retail store franchise providing all the needs for pool & spa owners. 4 63

Y P 0800 928 373 franchise.co.nz – search: Swimart

TACA NZ Business & Commercial

$65,000 Tungsten coating specialists. Supplier of hard facing services to a range of industries. 5 13

N P 0061 3 8727 5000 franchise.co.nz – search: TACA

TackleboxTony Hawker

6 Retail $90,000 Tacklebox provides a shop in a box. Relocatable unit which supplies affordable quality fishing tackle and bait to recreational fishermen nationwide in strategic locations. Good business acumen needed to be able to operate a profitable business. Fishing knowledge not essential.

2 2

N P 0-7-579 3677 M 021 231 2914 E [email protected] W tackle-box.co.nz franchise.co.nz – search: tackle-box

Take Note Retail $300,000 Over 60 stores throughout New Zealand, all of which are locally owned and operated. 60+ 60+

N P 0-9-261 1054 franchise.co.nz – search: Take Note

Teeth Whitening Associates

Health & Beauty

$14,995 New opportunity, no dental experience required seeking professionally minded people with strong ethics.

6 6

N P 0-9-578 3282 franchise.co.nz – search: Teeth

TelcoinaboxShannon Fisher

37 Computer & Telecomm’s

$65,000 Become your own phone company and just add customers. Everything else you need is in the box. Monthly recurring revenue, sell your own brand, control your own destiny. Are you future focussed? Passionate about success? Looking for the right opportunity? No telecommunications experience required.

23 121

N P 0800 7 TELCO E [email protected] W telcoinabox.co.nz franchise.co.nz – search: Telcoinabox

Temporary Protective Solutions

Home & Building

$25,000 Provides temporary protection to surfaces in construction and related industries. 4 4

N P 0-9-528 5274 franchise.co.nz – search: Temporary Protective

The 2n’5 FranchiseRebekah Savage

Retail $70,000 The 2n’5 Franchise is a proven retail concept that has successfully run since 1994. We are looking for franchisees who will enjoy both a challenge and working with people on a daily basis.

17 17

N P 0-6-757 2702 E [email protected] W 2dollarshop.co.nz franchise.co.nz – search: 2n’5

The Alternative Board Business & Commercial

$80,000 Non-competing business owners come together monthly to meet as a peer board. 1 150

N P 0-9-215 8433 franchise.co.nz – search: Alternative Board

The Athlete’s Foot Retail $250,000 World’s leading sports footwear retailer. Exclusive fitprint technology and proven training. 9 600+

N P 0-9-426 0000 franchise.co.nz – search: Athlete’s

The Cheesecake Shop

Food & Beverage

$310,000 A thoroughly tested bakery format. Full training and ongoing support. 16 200

N P 0800 428 328 franchise.co.nz – search: Cheesecake

The Coffee ClubBrad Jacobs

19 Food & Beverage

$300,000- $450,000

One of NZ’s fastest growing café and restaurant franchises, with a comprehensive menu and relaxed dining experience. Proven track record with further expansion planned. Take advantage of a proven track record, great training and ongoing support. Ideal if you are passionate about people and building customer loyalty.

40 310+

Y P 0-9-304 0008 M 027 526 3333 E [email protected] W thecoffeeclub.co.nz franchise.co.nz – search: Coffee Club

The Coffee Guy Richard Karam

38 39

Food & Beverage

$89,950 New Zealand’s number one mobile coffee company. The Coffee Guy franchise opportunity is simple, fun and flexible.With full training and support, a stand-out brand, and minimum sales guaranteed, you can’t go wrong. We have franchises available throughout the country.

56 56

N P 0-9-309 9727 M 027 600 5425 E [email protected] W thecoffeeguy.co.nz franchise.co.nz – search: Coffee Guy

The Fishmonger Seafood Delicatessen

Food & Beverage

$125,000 The Fishmonger Seafood Delicatessen is a new concept in seafood takeaways. 3 3

N M 021 588 880 franchise.co.nz – search: Fishmonger

The Pita Pit Food & Beverage

$225,000-$380,000

If you thought you missed the sub-sandwich boat, the international challenger is now here. 7 300+

N P: 0-9-486 4664 franchise.co.nz – search: Pita Pit

The Sweetest Little Chocolate Shop

Retail $230,000- $290,000

The leading retailer of quality NZ-made chocolate and confectionery. 2 2

Y P 0-9-521 6062 franchise.co.nz – search: Sweetest

Theobroma Cafés, Lounges and BarsWayne Wright

Food & Beverage

$200,000 –$600,000

Theobroma is a total food and beverage concept, operating in more than 5 countries, serving breakfast, lunch and dinner. You can’t walk past a Theobroma. Proven business formula. Full training provided so that you can be your own boss without being on your own.

7 30

N P 0061 3 9480 1030 M 0061 431 727 004 E [email protected] W theobroma.co.nz franchise.co.nz – search: Theobroma

Thexton Armstrong Business & Commercial

$59,000 Seeking business-consulting franchisees. Would suit CEOs, CFOs, professionals, directors, ex-corporates ex-business owners.

5 31

N M 0275 093 385 franchise.co.nz – search: Thexton


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Find the right franchise by starting with the right people.



Angel BerryJeff Boxen

P: 0044 1619 800 586 M: 0044 7983 452 859 [email protected] www.angelberry.me

Food & Beverage Angel Berry have brought a new dimension to the frozen yogurt market as their ground-breaking self-service experience puts them in a league of their own. Seeking NZ master developer.

2 UK£ 25,000

With each Angel Berry parlour expected to bring in profits of £150,000 to £200,000 a year, there should be an income stream to satisfy even the most demanding of business entrepreneurs.

By NatureDimtsas Vasileios

P: 0030 2414 05207 F: 0030 2414 005207 M: 0030 69322 15994 [email protected] www.bynature.gr/en

Retail By Nature was founded in 2008 to market natural cosmetics, wooden toys and handcrafted products. The company’s philosophy is based on the contribution to environmental improvement and raising awareness by promoting ecological consciousness.

5 Euros 50,000

The total investment fee is €50,000. A small investment that ensures a quick return on investment and strong performance.

⇒National Master Licence Opportunities Company Name Contact Name

Website Contact Email

Industry Description No

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Toni&Guy 26 Health & Beauty

$200,000 A Toni&Guy franchise offers a unique opportunity to join hairdressing’s only worldwide super brand. Toni&Guy are looking for people with a passion for excellence and desire to be at the forefront of NZ hairdressing.

1 425

Y P 0-9-847 9219 E [email protected] W toniandguy.co.nz franchise.co.nz – search: Toni

Touch Up GuysMartin Smith

Auto Services

$88,000 New Zealand’s premier mobile paint and bumper repair franchise. High quality car paint restoration services to commercial and private customers. Professional, reliable, cost effective and convenient. No industry experience required. Comprehensive training and full ongoing support provided. Great opportunities are available throughout New Zealand.

24 130

Y P 0800 759 363 M 021 721 430 E [email protected] W touchupguysfranchise.co.nz franchise.co.nz – search: Touch Up

ToyworldGeoff Moth

30 Retail $200,000 - $500,000

Join New Zealand’s largest independent toy retailing group. Toyworld are an iconic and respected brand operating for over 36 years. Opportunities exist for driven, experienced individuals who are passionate about retailing and want to own and operate their own business.

34 200

N P 027 283 2222 E [email protected] W toyworld.co.nz franchise.co.nz – search: toyworld

Ultra-Scan Agriculture $80,000 + Ultra-Sonic animal pregnancy scanning. Mobile rural lifestyle working with animals. 19 19

Y P 0-7-889 3395 franchise.co.nz – search: Ultra Scan

United Video Retail $250,000 NZ’s leading video rental retailer. National coverage. New and existing franchises available. 100+ 100+

Y P 0-7-853 7035 franchise.co.nz – search: United

Valentines RestaurantsMurray Belcher

36 Food & Beverage

$400,000 Value for money buffet restaurants, great for the special occasion or groups. Established in 1989. Proven model. Suitable for metropolitan location. Solid business opportunity for person/s with energy and preferably hospitality background. Full training and ongoing support provided.

11 11

N P 0-9-451 9102 M 021 483 500 E [email protected] W valentines.co.nz franchise.co.nz – search: Valentines

Video EzyKevin Peterson Chris Osborne

Retail $200,000 - $1m

Operation of home entertainment centres specialising in rental and sale of videos, games, DVDs. In operation since 1991. New locations and existing stores currently available.

125 1010

N P 0-9-302 2229 M 021 955 834 E [email protected] W videoezy.co.nz franchise.co.nz – search: Video Ezy

V.I.P. Home ServicesJohn & Estelle Logan

13 Home Services

$15,000 + Professional home services franchise providing flexible, multi-serviced businesses. Work either indoors or outdoors. Exclusive territories with established customers. Providing a lifestyle choice for over 30 years. Actively seeking area master franchisees for both lawnmowing and cleaning throughout NZ. Comprehensive training and support provided.

120+ 1200

Y P 0-9-263 0544 M 021 489 861 E [email protected] W viphomeservices.co.nz franchise.co.nz – search: VIP

Waxnlaser Health & Beauty

$35,000+ clinic

Specialist beauty business. Become the market leader by focusing on doing one thing really well.

3 3

N P 0-4-565 0353 franchise.co.nz – search: WaxnLaser

Wet-seal Home & Building

$50,000 Wet-seal waterproofing and underfloor heating provides leading products. Full training and support.

8 47

Y P 0800 436 000 franchise.co.nz – search: Wet-seal

Wholly Bagels & Pizza

Food & Beverage

$250,000-$400,000

Auckland opportunities now available for our dual branded fully licensed restaurants. 6 6

N M 0274 534 876 franchise.co.nz – search: Bagels

Window TreatmentsGraeme Rose

Home & Building

$100,000 Window Treatments manufacture and supply blinds, awnings, shutters, insect screens. Franchise opportunities exist in Gisborne, Invercargill and the West Coast of New Zealand. If you are enthusiastic, well-presented, practical and want to be your own boss we want to talk to you.

21 21

N M 021 338 031 E [email protected] W window-treatments.co.nz franchise.co.nz – search: Window Treatments

Xpresso DelightAllan Parker

6 Food & Beverage

$69,950 We transplant the café experience into the workplace using state-of-the-art commercial grade automatic bean-to-cup espresso machines providing quality coffee. We provide a semi-passive income based on one day of work but equivalent to a week’s salary with lifestyle benefits.

19 175

Y M 021 875 431 E [email protected] W xpressodelight.co.nz franchise.co.nz – search: Xpresso

Yard Art & KiwiMoulds

Home & Building

$5,000 Make your own quality concrete garden ornaments. Licensed or unlicensed package options. 12+ 40+

N P 0-9-415 6878 franchise.co.nz – search: Yard Art

YöggMichael Morton

Food & Beverage

$200,000 New Zealand’s hippest self-service frozen yoghurt franchise, leveraging off the business knowledge and experience of one of NZ’s best-known brands with a proven track record. Turn-key packages available now. Make the move early and get in on the ground floor for this successful franchise opportunity.

2 2

N P 0-9-531 5911 M 021 725 458 E [email protected] W yogg.co.nz franchise.co.nz – search: Yogg

ZambreroDavid Newport

12 Food & Beverage

$390,000 turnkey

An edgy Mexican restaurant franchise, with over 30 stores across Australia. They are now looking to expand within New Zealand. Easy, quick fitouts with low set-up and entry costs. No trained chefs or food experience required. Healthy humanitarian business ethos.

New 30

N P 0-9-377 7735 M 021 304 414 E [email protected] W switchbusiness.co.nz franchise.co.nz – search: Zambrero


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Chartered Accountants specialising in franchising

[email protected] 0-9-309 2561 Fax: 0-9-309 7798

Mobile: 021 309 309

Due diligence reportsBudget and cashflow projectionsFinancial accounting and reporting systems

As members of the Franchise Association of New Zealand we assist franchisors and franchisees with:

Benchmarking reportsLiaison with other advisors (banks, lawyers, consultants)Tax adviceBest structure for the business (company/trust etc.)

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ACCOUNTANTSAccountants FirstImran Kamal

65 Free initial consultation. Franchise experts and experienced professionals in various franchise models. Advice on due diligence/appraisals, franchise valuations, set-up, structuring, financial reporting, asset protection, financing, tax advice and efficiency. Franchise-based solutions to maximise profits and growth.

National N P 0-4-499 6825 M 027 248 0675 E [email protected] W accountantsfirst.co.nz franchise.co.nz – search: Accountants First

Daniel Hunt & AssociatesSharon Cohen

67 Need help with your accounts? Our chartered accountants will provide ongoing support for your business while saving you time and money. Alternatively, our online courses will give you the skills to prepare your own income tax, GST and FBT returns. Consulting Auckland region, training nationwide.

National N P 0800 DHA TAX M 021 0236 2482 E [email protected] W dhatax.co.nz / taxtraining.co.nz franchise.co.nz – search: Daniel Hunt

Franchise AccountantsPhilip Morrison

65 Save time, money and tax by benefiting from our specialist franchise advice and proven accounting solutions. Your success is our business. Ring now 0800 555 8020. Specialist franchise accounting solutions including due diligence, benchmarking, budgeting, valuations, business mentoring, tax planning, cashflow management and reporting software systems.

National Y P 0800 555 8020 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Grant Thornton New Zealand Ltd

28 76

Experts in each office nationwide can help you in all areas of your business including advisory boards, strategic planning, establishment, operational matters, reporting and tax. We can help you make informed decisions about business opportunities and emerging issues. We provide a tailored, high-quality service and specialise in helping businesses grow through setting objectives and assisting our clients to reach them. Grant Thornton New Zealand Ltd is a leading business advisor and chartered accounting firm with three offices located in Auckland, Wellington and Christchurch. We are big enough to be specialised, but small enough to be personal.

National Y Auckland 0-9-308 2570 Wellington 0-4-474 8500 Christchurch 0-3-379 9580 E [email protected] [email protected] [email protected] W grantthornton.co.nz franchise.co.nz – search: Thornton

Inspired Business SolutionsCraig Weston

71 As CA’s we do the numbers, but we do much more. We take a holistic goal-orientated approach and help develop strategies to achieve those goals. We will work to get the best outcome for you. We will be upfront with costs and you will see the benefits.

National Y P 0-9-309 2561 E [email protected] W inspired.co.nz franchise.co.nz – search: Inspired

⇒Specialist AdvisorsCompany Name

Page

No

Description Location

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Charlie LovettDavid Newport See page 12

P: 0-9-377 7735 F: 0-9- 377 7725 M: 021 304 414 [email protected] www.switchbusiness.co.nz

Food & Beverage Charlie Lovett is a unique coffee/bakery concept (roasting fresh coffee in-store). Setting itself apart from others by focusing on the quality and freshness of its food and beverages.

8 NZ$ 375,000

Close relationship/links with owners and Head Office. No food industry or retail experience necessary as full state-of-the-art training and ongoing support provided. Next generation of coffee shops.

Cub KartsJeff Boxen

P: 0044 1619 800 586 M: 0044 7983 452 859 [email protected] www.pacerleisure.co.uk

Leisure After 16 years of UK success, and as a result of ever-increasing enquiries for our leisure karts, we are now seeking to appoint carefully selected master distributors for all countries.

New UK£ 47,500

Additional income steams include merchandising, operating venues, sale of regional licenses, royalties, sale of Cub Kart packages and rental.

GelatissimoDavid Newport See page 12


Food & Beverage A leading international authentic gelato franchise system with a total of 48 franchises, 31 in Australia and 17 internationally. A family-run business launched in 2002.

48 NZ$ 275,000

No ongoing royalty fees for master franchise partners. Close relationship with owners and Head Office. No food industry or retail experience necessary as full training is provided.

Get ThreadedLiz See

P: 0061 4 1300 4127 M: 0061 4 1300 4127 [email protected] www.getthreadednow.com

Health & Beauty Get Threaded is an exciting international business leading the industry in the ancient art of hair removal by the technique known as threading. Popular all over the world.

30+ AU$ 100,000+

We are looking for entrepreneurs who want to be part of a cutting-edge niche concept for Get Threaded brow & beauty bars and salons, offering threading and other beauty services.

MagnetiteIan Harkin

P: 0061 2 9565 4070 F: 0061 2 9565 4080 M: 0061 410 684 093 [email protected] www.magnetite.com.au

Home & Building Distribution of retrofit double-glazing and associated products. Seeking NZ master licensee.

12 AUD$ 150,000

Key roles will include marketing, recruitment, supplier management, fabrication, installation, system compliance and customer service.

Medichem InternationalJeff Boxen

P: 0044 1619 800 586 M: 0044 7983 452 859 [email protected] www.medichem-int.co.uk

Health & Beauty Regional distributors required for exclusive range of hair and beauty products. Best selling products in company’s 20 year history.

6 P.O.A. Opportunity to get in at the beginning of a future international brand.

Mr Green (Auckland master franchise)David Newport


Home & Commercial

Mr Green Auckland offers commercial and home cleaning franchises to the greater Auckland area (Warkworth to Bombay). The master franchise agreement includes 35 franchisees in total.

35 NZ$ 550,000

35 franchises contribute approximately $15,000+ gst every month in royalties. All franchisees are hand-picked, well-trained and competent. Operates with very little interference from Mr Green Head Office.

Right At HomeRobert Shaw

P: 001 949 224 3896 M: 001 949 419 7429 [email protected] www.rightathome.net

Health Right At Home provides certified, trained home care for aging or disabled persons as well as temporary staffing solutions for health care facilities.

60 US$ 300,000

Master licence available for New Zealand. Experience in the health care sector is not required.

TriosSam Elia

P:006 1 3 9370 5833 [email protected] www.trios.com.au

Food & Beverage The largest and fastest growing sandwich wrap franchise in the Southern Hemisphere. Our goal is to become one of the world’s most loved food brands.

17 NZ$ 200,000-300,000

Seeking passionate individuals or corporations from diverse backgrounds with proven retail experience in operating multiple outlets.

WingstopDavid Newport See page 12


Food & Beverage The ultimate buffalo-style chicken wings restaurant franchise, providing a superior guest experience and exceptional value. Looking to launch into the New Zealand market.

500+ P.O.A. Wingstop would appeal to experienced restaurateurs with the ability to build a fast-growing business.

ZambreroDavid Newport See page 12


Food & Beverage Zambrero is an edgy Mexican restaurant franchise, launched in 2006, with a total of 30 stores across Australia. They are now looking to expand within New Zealand.

30 NZ$ 450,000

Easy, quick fit-outs with low set-up and entry costs. No trained chefs or food experience required. Multiple target market groups. Healthy and humanitarian business ethos.

⇒National Master Licence Opportunities Company Name Contact Name

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Markhams Clarke CrawBarry O’Donnell

With 65 years’ experience in the Otago community, being locally owned and operated we offer practical and solution-oriented accounting services for franchisees. Our focus is on our clients and the welfare of their business and financial interests. First meeting free.

Dunedin & Otago

Y P 0-3-477 0032 E [email protected] W markhams.co.nz franchise.co.nz – search: Markhams

Montgomery Consultants LtdPeter Montgomery JP

73 Complete accounting service for SMEs. Certified MYOB consultant for accounting, payroll and retail. Mentor, coach and very experienced business advisor. Friendly hourly rates. Member of ICANZ. Associate of Franchise Solutions who are members of FANZ. 35 years’ experience in all business areas.

Auckland N P 0-9-578 2318 M 0274 966 901 E [email protected] W franchisesolutions.co.nz franchise.co.nz – search: Montgomery MYOB

Staples Rodway ChristchurchJon Robertson Dave McCone

Assistance with franchise purchases and ongoing accountancy and I.T. support in the franchise area. Over 15 years’ experience in franchising in the SME market, acting for both franchisors and franchisees.

South Island

Y P 0-3-343 0599 E [email protected] W staplesrodway.com franchise.co.nz – search: Staples

Young Read WoudbergEric Woudberg Raimarie Pointon Steve Read

Specialists in all business areas, with substantial experience in franchises. Our services include appraisals, structure review and planning, monitored business performance, mentoring and technology. We are committed to easily accessible, personal service focusing on client needs, building individual relationships and providing added value solutions.

Tauranga, Bay of Plenty

Y P 0-7-578 0069 M 027 570 1172 E [email protected] W yrw.co.nz franchise.co.nz - Woudberg

FINANCE PROVIDERSANZSean Dwyer

52 ANZ is dedicated to being the leader in the provision of financial services to the New Zealand franchise sector. We deliver this through a nationwide team of Business Managers in all major centres throughout New Zealand. Our Business Managers assist existing and start-up franchise business owners achieve their short-term and future business needs.

National Y P 0800 251 858 M 027 232 1505 E [email protected] W anz.co.nz franchise.co.nz – search: ANZ

ASBCraig McKenzie

56 ASB provides a comprehensive range of financial solutions for both franchisees and franchisors including finance, insurance, savings and investment options, everday banking and more. So if you are thinking of starting or buying a franchise, talk to our franchise specialists on 0800 272 476.

National Y P 0800 272 476 M 021 805 425 E [email protected] W asb.co.nz franchise.co.nz – search: ASB

BNZWarren Sare

40 Talk to us about our wide range of specialist services that we can tailor to meet your needs as a franchisor or franchisee. We’ll use our 145 years experience in business banking, giving your business the support it needs to grow and succeed.

National Y P 0800 ASK BNZ M 029 222 0430 E [email protected] bnz.co.nz/franchise franchise.co.nz – search: BNZ

Silver ChefDan Toms

27 Silver Chef are an equipment finance company that specialise in funding equipment for the hospitality industry. Silver Chef has a unique finance offer that allows customers flexibility while conserving their capital.

New Zealand & Australia

Y P 0800 443 334 M 0061 488 068 537 E [email protected] W silverchef.co.nz franchise.co.nz – search: Silver Chef

Westpac New Zealand LtdDaniel Cloete

20 75

Westpac is New Zealand’s most experienced bank in franchising and the only bank offering dedicated franchise only specialist managers throughout the country. Westpac has a high level of expertise in the franchise industry; this has been built up over the past two decades by working closely with franchisors, franchisees and industry specialists. The resulting depth of experience enables us to provide you with informed specialist advice regarding franchise funding and franchise specific transactional solutions. Specialists in franchise financing:Auckland/Northland - Dean Madsen, Chris Gavin, Ashika Lal & Rohann DobbinWaikato – Connie ShortLower North Island – Nick VirtueChristchurch/South Island - Andrew MalcolmOtago/Southland - Graeme Wyllie

National Y P 0800 177 007 E [email protected] W westpac.co.nz franchise.co.nz – search: Westpac

LAWYERSASCO: Agmen-Smith LawyersMiles Agmen-Smith

34 New franchise system set-up, franchise agreements, disclosure documents, brand name, trademarks, IP, master licensing, import/export, leasing sale and purchase structure compliance, disputes. Highly experienced team. Wide experience in all aspects of franchising. Extensive network of franchising contacts NZ and internationally.

National & Worldwide

Y P 0-9-308 8070 M 0274 779960 E [email protected] W ascolegal.co.nz franchise.co.nz – search: ASCO

Botting LegalBradley Botting

Franchise and commercial law specialists. We provide practical legal advice in plain English for both franchisees and franchisors at very competitive rates. Preparation and review of franchise documentation, advice on structuring and IP protection, franchise operation and dispute resolution.

National Y P 0-9-950 3880 E [email protected] franchise.co.nz – search: Botting

Davenports Harbour LawyersScott Goodwin

3 Davenports advise on all aspects of franchising including developing franchise systems, preparing franchise documents, reviewing franchise arrangements and advising on disputes and intellectual property protection. Team of leading law experts that are well-known in the franchise industry and who focus on making it possible.


Y P 0-9-915 4396 M 027 700 7396 E [email protected] W davenportshourbour.co.nz franchise.co.nz – search: Davenports

Gaze BurtMichael Bright

48 Lawyers providing full legal services for franchisors and franchisees including advice and documents relating to franchise development, franchise evaluation, risk management, transactional management and dispute resolution. Our experience is extensive over many years and we understand the important and significant fundamentals required for quality franchising.

National Y P 0-9-414 9800 E [email protected] W gazeburt.co.nz franchise.co.nz – search: Gaze

Gibson Sheat LawyersClaire Byrne Dave Robinson

69 We provide comprehensive advice on the legal aspects of franchising to both franchisors and franchisees. For details see our website. We can quickly establish the issues each party is likely to encounter and address these at the outset before they become problems.

Greater Wellington

Y P 0-4-916 7483 M 029 916 7483 E [email protected] W gibsonsheat.com franchise.co.nz – search: Gibson

Harmans LawyersMark Sherry

Comprehensive legal service for both franchisors and franchisees including franchise and disclosure documentation, employment, leases, terms of trade, dispute resolution and business structures. Full service legal firm that prides itself on being solution driven. Franchise specialists with a proven track record.

South Island and National

Y P 0-3-352 2293 M 021 524 890 E [email protected] W harmans.co.nz franchise.co.nz – search: Harmans


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Let us help you make the right decision• Free initial 30 minute consultation• Fixed fee packages

We have the expertise and the experience to find cost effective legal solutions for your franchising needs

Contact: Lizandra Bailey (09) 281 4552 [email protected]

92 Parnell Road, Auckland

Montgomery Consultants Limited

Phone 09 578 [email protected]

Full support of all MYOB products by a specialist

in franchising

Part of the Franchise Solutions Ltd group

Membership of Institute of Chartered Accountants

The awardthat spells confidenceand trust

Service Provider of the Year

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We’ve had franchise specialists longer than most NZ franchisees have been in business.


CONSULTANTS & OTHER SERVICESCDQ Communication DesignPaul Donovan

Graphics & Print Management

Quality graphics and print management from franchising’s design and print specialists. Your brand’s awareness and value will grow stronger with CDQ’s expertise. Brand/corporate identity design for advertising, promotional, recruitment and operations materials. Over 20 years’ experience with leading franchise brands.

National N P 0508 CDQ CDQ M 021 64 45 45 E [email protected] W cdq.co.nz franchise.co.nz – search: CDQ

Dualcom TechnologyBrendon Wallace Craig Barnes

Cash Counting Solutions

Specialising in affordable cash counting solutions for SMEs. Able to custom-build cash counting machines that integrate into your software. Provide products that complement your current cash counting systems.

South Pacific

N P 0-9-889 0246 M 027 226 0735 E [email protected] W dualcom.co.nz franchise.co.nz – search: Dualcom

Expro NZ LtdBrett Rodger

18 Expo Organiser

An expo helps people get into business by providing access to available franchise and other business opportunities, as well as business, professional and government service providers.

National Y P 0800 439 776 P +64 7 544 5058 E [email protected] W franchisingexpo.co.nz franchise.co.nz – search: Expo

Fastway PrintChris Shakeshaft

Digital Printers

Short-run digital print, envelope overprinting, online file management, variable data and mail merge printing.

National Y P 0508 808 808 P 0-6-843 3889 E [email protected] W fastwayprint.co.nz franchise.co.nz – search: Fastway Print

Franchise AccountantsPhilip Morrison

67 Franchise Consultants & Accountants

Specialist advice on franchise system development, feasibility studies, recruitment, documentation, manuals, ongoing mentoring, strategic planning and partnering to grow your business.

National Y P 0-9-265 2657 M 021 229 9657 E [email protected] W franchiseaccountants.co.nz franchise.co.nz – search: Franchise Accountants

Franchise CoachDavid McCulloch Fiona Macky

73 Franchise Consultants & Recruitment

Comprehensive advice on franchise system development. Feasibility studies, manuals, documentation, legal briefs, franchisee recruitment, exporting and importing, mediation and ongoing mentoring to grow your business. The Franchise Coach has been a major contributor to the success of franchising in New Zealand since 1983. Consultants, trainers and speakers.

National & Worldwide Australia 1800 834 440

Y P 0800 4FRANCHIS M 021 943 776 P 0-9-580 1556 M 021 616 519 E [email protected] E [email protected] franchise.co.nz – search: Coach

Franchise Relationships InstituteDavid McCulloch Fiona Macky

Franchise Research & Development

Franchisee selection systems, satisfaction surveys, recruitment and training for franchise management. Assistance with organisational change and restructuring, conference presentations on managing the franchise relationship. “The Franchise Coach” has been awarded the agency for the Franchise Relationship Institute’s products, including Greg Nathan’s popular books.

Australia & New Zealand

N P 0800 4FRANCHIS M 021 943 776 P 0-9-580 1556 M 021 616 519 E [email protected] E [email protected] W franchiserelationships.com franchise.co.nz – search: Relationships

Franchise Solutions LtdPeter Montgomery JP Thomas Grube

69 Consultant Innovative and effective solutions from international skilled franchise advisors. We have been franchisors/franchisees/franchise support managers so we really understand franchising. Quality advice without obligation. Leading mentors, coaches, facilitators, advisors, and mediators with over 15 years’ experience in franchising.

National Y P 0-9 578 2318 M 0274 966 901 E [email protected] W franchisesolutions.co.nz franchise.co.nz – search: Franchise Solutions

Franchize Consultants (NZ) Win Robinson Callum Floyd

9 69

Franchise Consultants

Specialists in franchise development, strategic planning, legal briefs, systems and manuals, recruitment processes and documentation, ongoing mentoring and sound advice on franchising and licensing. Recognised as New Zealand’s leading management consultancy specialising in franchise development. Experience with many of NZ’s top franchised companies.


Y P 0-9-523 3858 E [email protected] W franchize.biz franchise.co.nz – search: Franchize

LINK Business FranchisingKevin Atkinson

29 Franchisee Resales & Recruitment

LINK are franchised specialists in business sales, franchise re-sales and recruitment and sales of franchise opportunities. We provide professional, practical franchise advice to our clients. LINK has more brokers, in more locations, and has more businesses for sale than any other brokerage.

National Y P 0-9-579 9226 E [email protected] W linkbusiness.co.nz franchise.co.nz – search: Link

MEGA Services Franchise ConsultantsRay Lindstrom

4 Franchise Consultants

MEGA Services Franchise Consultants are the most professional and cost effective way of developing your franchise documents and recruiting franchisees to expand your business world wide. Expand your business with MEGA Services Franchise Consultants now! Check out our free Feasibility Report – can you franchise your business? (normal value $1,500).


N P 0800 006 444 M 027 2525 334 E [email protected] W megaservices.co.nz franchise.co.nz – search: Mega Services

Switch BusinessDavid Newport

12 Business Brokers Business broker with 15 years’ experience. Able to provide information and advice on both buying and selling franchises. Our comprehensive service managing the entire sales process is essential to completing a successful transaction on your behalf.

National N P 0-9-377 7735 M 021 304 414 E [email protected] W switchbusiness.co.nz franchise.co.nz – search: Switch Business

Waipuna Hotel & Conference CentreWayne Billings

Conferences Hotel accommodation with fully integrated conference centre suitable for small meetings through to international conventions. Full food, beverage and leisure facilities complete the offering. “World famous in New Zealand”, Waipuna Hotel and Conference Centre is an icon in the mid-range meetings and leisure market.

Greater Auckland Area

Y P 0-9-526 3024 M 0274 992 413 E [email protected] W waipunahotel.co.nz franchise.co.nz – search: Waipuna


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Harris Tate David Foster Katrina Hulsebosch Oliver Moorcroft

71 All aspects of franchising and business advice including disputes resolution. Advisors to franchisees and franchisors locally and nationally. Experienced in advising the franchise industry. Franchisor and franchisee advice. Full commercial advice.

Bay of Plenty and National

Y P 0-7-578 0059 E [email protected] W harristate.co.nz franchise.co.nz – search: Harris

Izard WestonHamish Walker

Wellington and lower North Island experts in the specialised field of franchising and licensing. We are practical, personable and professional. We can help both franchisor and franchisee clients with all their legal requirements.

Wellington and National

Y P 0-4-499 7809 M 0272 882 339 E [email protected] W izardweston.co.nz franchise.co.nz – search: Izard

MacDonald Bailey LawRory MacDonald Lizandra Bailey

73 Commercial law firm specialising in franchising. A specialist firm based in Parnell offering sound, practical and timely advice, we can assist with all business legal requirements.

National & Overseas

Y P 0-9-307 3324 E [email protected] W mblaw.co.nz franchise.co.nz – search: MacDonald

Stewart Germann Law Office, Lawyers and Notary PublicStewart Germann

24 Over 30 years’ franchising and licensing experience. Legal advice to franchisors and franchisees nationwide. Stewart Germann is a Past Chairman of FANZ and is passionate about franchising and small to medium businesses. Awarded Franchise Law Firm of the Year for New Zealand – Dealmakers Law Awards 2012 – Winner.


Y P 0-9-308 9925 M 021 276 9898 E [email protected] W germann.co.nz franchise.co.nz – search: Stewart

*Westpac’s current lending criteria apply to all applications for finance. See westpac.co.nz for further details. Westpac New Zealand Limited.

Starting a new business is a big step and franchises have their own particular challenges. Because Westpac is experienced in franchise banking, we understand what you need to plan for. We have franchise-only specialists across the country, so you’ll get the support you need with your new venture.

We can offer specially designed franchise banking packages and finance options* to get you up and running. There’s no substitute for experience, so call our team today for great banking advice and the best start for your new business.

A franchise takes care of a lot of the tricky start-up stuff. So do we.

Call 0800 177 007 to find out more.

Franchise New Zealand - Vol 22 Iss 01 - Autumn 2013

Documents

franchise franchisees

franchise sector

franchise owners

successful low cost

successful business

business asset

glorious weather

weather forecasters