France Telecom (FT) Case Study

June 2005 Rightsizing Case Study, Muscat 1

The case Obligations Organisation Competencies Mobility Capacity Building

France Telecom (FT) Case Study

IV- HR’s driving role of leading the capacity building process as a strategic goal

Lecture 8



Capacity Building Plan

Plan development

ProcessVision :Local plansBusiness Units

Information of the Representatives Authorities :Enterprise CommitteeCentral Committee

Help for the Decision making process in terms of budget

Leads and OrientationDivisions functions

Capacity Building Plan Business Units « BU »

LetterOf Strategic Guidance

Transposition inStrategic Plans and goals

TranspositionIn tactics




• Objectives– Develop professional paths in alignment with

guidelines and in respect of converging employees and company interests

– Adapt to evolutions and anticipate the needs in terms of competencies

– Favorise mobility




• It will allow :– Budgetary arbitration in terms of training– Formal presentation to personnel

representatives authorities– Global view of the training effort of the

organisation



Different steps of the Capacity Building Plan management

• Development• Implementation• Driving and follow-up



Development of the Capacity Building Plan

• Elaborate the training guide• Express divisions needs• Feed-back on expressed needs in function of

– Forecasts – Consolidation of forecasts for budgetary arbitration– Final budget and split of budget (% of total salary amount

allocated for capacity building)– Individual needs – General organisational guidelines – Main organisation projects



The StepsDocuments

C.D.PCompetencies Development

Plan

Training Guides

Development of Competencies

L.C.D.PLocal Competencies

Development Plan

L.I.P.CLocal Individual Plan

of Compétences

1

2

56

1 Development of Plan

2 Distribution plan

3 Input collective needs

4 Input individual needs

5 Feed-back of plan

6 Arbitration and decision

3

4

Level of Division/Branch

Level of General Management

Unit Level

LetterOf Strategic Guidance

Transposition inStrategic Plans and goals

TranspositionIn tactics

Individual objectives



Extract of the Capacity Building PlanGuideline « B » : Adapt competencies to organisation and process evolutions :This guideline comprises operational objectives linked to big projects of the organisation, of the activities and services, the driving systems, the introduction to more performing information systems and the revenues development.

Driving activities & services : Organisational evolutions aim at improving functioning mode and relationship between pilot and driven. The driving system is more and more important within organisations with activities, services, intervention, production…Operational objectives to lead organisational activities are :…



Extract of the Capacity Building PlanDésignation de l'UA Désignation du PDCL Désignation de

l'EO Type d'actio

n Produit Intitulé du besoin Nbre DuréeCoût

ActionCoût

SalarialCoût Logis Projet de formation Thème Catégorie Famille d'emploi

ALL - UA BOUCLE LOCALE ET ACCES

Unité Régionale De Réseau Provence Côte D'Azur

Point Entrée Unique Production Réseau Local 3 9 090 € 342 € 000 €

RO_A1A1C1-Programme multiservices ADSL: formation de base

Connaissance de l'of fre de France Telecom

Catégorie I : Actions d'Adaptation au Poste de

Construction Production Réseaux


Unité Régionale De Réseau Provence Côte D'Azur

Point Entrée Unique Rétablissement Réseau

Non local 20 60 600 € 1 660 € 000 €




Supervision Réseaux


Unite Regionale de Reseau Aquitaine

Interventions Réseau Dpt 33

Non local 162471

162471 L'ATM à France Télécom - Théorie 7 126 3 780 € 3 486 € 2 597 €




Intervention Réseaux


Unité Régional De Réseau Centre Val De Loire

Ingénierie Réseaux

Non local A02946

A02946 Présentation technique de l' ADSL 1 15 450 € 469 € 371 €




Etudes Conception Réseaux


Unité Régionale De Réseau Champagne-Ardenne

Unité Régionale De Réseau Champagne-Ardenne

Non local A02946

A02946 Présentation technique de l' ADSL 8 120 3 600 € 3 752 € 2 056 €






Unité Régionale Réseau De Picardie

Groupe Intervention Réseau St-Quentin

Non local A02946






SEC - UA RESEAU SECTORIEL

Unité Réseau Sectoriel De Lille

Gestion Ressources Réseau Mt Amiens Local A02946





Construction Production Réseaux

SEC - UA RESEAU SECTORIEL

Unité Réseau Sectoriel Toulouse

Pilotage Supervision Reseaux Non

local A02946 A02946 6 90 2 700 € 2 814 € 1 542 €




Supervision Réseaux

EMZ - UA ETAT-MAJOR RSA

DRSA Directions Fonctionnelles

DRSA Directions Fonctionnelles Non

local A05068

A05068 Comprendre les réseaux pour dialoguer avec 1 12 360 € 562 € 000 €



Catégorie I : Actions d'Adaptation au Poste de Finance


Unité Régionale De Réseau de Lyon

Stratégie Et Développement Du Réseau Non

local A05088

A05088 WDM et les nouvelles technologies pour les réseaux 2 36 1 080 € 1 370 € 742 €




Etudes Conception Réseaux

EMZ - UA ETAT-MAJOR RSA

DRSA Directions Fonctionnelles

DRSA Directions Fonctionnelles Non

local A06031

A06031 Le haut débit pour les cadres des métiers des 2 60 1 800 € 2 812 € 742 €



Catégorie I : Actions d'Adaptation au Poste de Finance

Business Unit

Designation

DesignationOf Local

Competencies Development

Plan

DesignationOf EO

Product NbAnd Name

Cost issues :•Cost of action•Wage cost•Location cost

Number of suchtraining action

And length of training action

Product NbAnd Name

Topic

Category

ConcernedJob

family



The Capacity Building Plan

• Three typologies of training actions– Adaptation to work post

• Bring operational knowledge to the business skilled employee

– Job Evolution or Stay in the present job• Coach an employee in the changing environment : business,

job content, new practises

– Development of skills• Develop what makes an amployee perform in his/her job, not

depending on the post itself or tasks themselves



Implementation

Producers/trainersAnalysis Needs/ Engineering

Architecture / Resources/Concept/Delivery

Validated plan

Results of CDP (plans)

Needs per modules

Analysis of results per area

Validate planning of trainersLinked with project plans

Needs for New Actions

Needs for free terms

Still to plan

Hypothesis of production plans



Driving and follow-up

• Consists of– Validating objectives of Capacity Building

production for the current year per training types (face-to-face, mentoring, e-learning) and per trainer.

– Following monthly what really is done in order to detect gaps

– Giving feed-back to the different stakeholders and partners



Numbers2001 2002 2003 orientation

2005% total salary 5 4,4 2,9 4

Nb hours training 2 300 000 1 920 000 1 200 000 2 000 000

cost training 206 M € 188 M € 119 M €nb

employees trained

63180 62145 50800

full time equivalent 119900 113660 107500

Including 700 000 hours in mentoring/tutoringAnd 470 000 hours in asynchronous E-learning