Framework Agreement for Social Care and Support Services that Enable Individuals to live in the Community Potential Lead Provider Event 17 May 2011.

Framework Agreement for Social Care and Support Services that Enable Individuals

to live in the Community

Potential Lead Provider Event17 May 2011

Potential Lead Provider Event

Welcome from

Ian HobbsInterim Assistant Director

(Joint Strategic Planning and Commissioning)

Graham VarleyPolicy Manager, Strategic Planning & Commissioning

Adult and Community Services Directorate

Potential Lead Provider Event

Agenda• Update on the PQQ Outcomes• What is a Lead Provider and what are its

responsibilities?• Contract Monitoring Proposal• Call-off Proposal• Group Discussions & Feedback• Next Steps

PQQ Update

Graham Newbery

PQQ Evaluation

• 202 PQQs received

• Criterion 1 – Sole or Lead Provision

• Criterion 2 – Overall Capacity

• Criterion 3 – Range of Expertise

• Participation of existing providers

• Participation of new providers

Zones Map

Number of Lead/Sole Providers

Zone: 1 2 3 4 5 6 7 8

Sole or Lead Provider

43 49 40 54 52 50 41 38

Consortium Member

36 38 33 45 41 43 33 29

Sub Contractor 33 32 29 34 35 36 32 25

(Number one preferences only)

50 of you expressed lead provision as your number one preference.

Overall capacity

LotZone

1Zone

2Zone

3Zone

4Zone

5Zone

6Zone

7Zone

8

Community Based Services 88 90 93 110 95 105 81 83

Regulated Community Based Services 72 70 69 87 75 88 69 62

Personal care 62 58 60 74 67 76 58 53

Range of ExpertiseLD Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Community Based Services 69 67 67 81 66 78 60 61

Regulated Community Based Services 59 58 55 71 59 73 57 51

Personal care 52 48 47 59 52 62 49 45MH Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Community Based Services 62 64 64 76 68 73 55 60

Regulated Community Based Services 50 51 48 61 53 63 48 46

Personal care 43 42 41 49 47 53 40 39OP Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Community Based Services 51 52 55 62 57 59 43 50

Regulated Community Based Services 46 45 43 53 48 52 40 41

Personal care 42 39 40 50 46 46 35 37

Provider Profile – Current/New

• Out of 202:

– 154 are current providers– Majority of major suppliers participating– 48 are new providers, of which;

• 36 are new to the DCC area• 12 are new to this particular market

Provider Information Released

Information available to you via the Portal or PEN website:

• Lead providers, members and sub contractors by lot• Summary sheet• Lead provider preferences• Contact Details• Geographical or other limitations

Updated 13th May, further weekly updates if necessary.

What is a Lead Provider and what are its responsibilities?

Shaun Bennett

Lead Provider & Partners

Defining the Arrangements:

Sole Provider Submits an ITT as a single provider (with capacity to cover the whole zone) but may sub contract post award stage in some circumstances

Consortium Submits an ITT as a single entity but could sub contract post award stage

Lead Provider Submits an ITT as a partnership, either as:

A consortium group where there is a formal agreement between partners; or

A contracting partnership where there is a more informal arrangement between partners.

The lead provider can sub contract other organisations post award stage

Legal Arrangements

Lead Provider

Devon County Council

Partner

Support Plan

Sub contract

Framework Agreement T&Cs

Support Plan when a service is called off

Directly provided services

Consortium Group agreement

Administrative Arrangements

Lead Provider

Devon County Council

Partner

Contract/ Service Monitoring data Performance

information Outcomes data Management

Information Quality

assessment

Payments

Contract/ Service Monitoring Data

Payments

Directly provided services

Contract/ Service Monitoring Data

Responsibilities of a Lead Provider

• ITT Stage

• Award & Post Award Stage

• Call Off Stage

• Service/contract monitoring/ management

• Payments

Contract Monitoring Proposals

Max Sillars

Contract Monitoring Principles

• Approach to quality and organisational processes checked at tender stage

• Streamlined, consistent range of monitoring tools that providers will use to submit reporting requirements

• Focus upon preventing issues, & continuous improvement

• Desk top assessment will triangulate with compliments, issues or complaints to inform a rolling inspection and investigation schedule

Current Arrangements

Targeted Support

Enabling Personal Care

Quality & Safeguarding

QAF None CQC

Performance KPIs (Apr ’11) None CM 2000

Outcomes Outcomes data (Apr ’11)

None None

Management

Information

Key DCC info Key DCC info

Key DCC info

Indicative Future Arrangements

CBS Regulated CBS

Personal Care

Quality & Safeguarding

QAF CQC

QAF?

CQC

QAF?

Performance Simple KPIs Simple KPIs CM 2000

Outcomes Support plan outcomes

Support plan outcomes

Support plan outcomes

Management

Information

Key DCC info Key DCC info Key DCC info

Contract Monitoring Issues

• Balancing service user and commissioner needs against the need to minimise bureaucracy and reduce costs

• Agreeing consistent tools that can read across service areas, e.g. QAF

• Arrangements with sub-contractors

Call-off Proposals

Nicola Tribble

Calling Off Services

Standard Brokerage

By price for standard needs

Personal Brokerage

By mini-competition for more complex needs (how outcomes are to be met and price)

Services will be called off from the framework either by:

Calling Off Services

• Standard Brokerage and Personal Brokerage can call-off services from any of the lots

• Standard Brokerage will focus on personal care where a standard package is usually required

• Personal Brokerage will focus on community based support and regulated community based support

• Volume contracts can be called off from the framework agreement by procurement

The Call-Off Process

Currently it is proposed that there are two stages to the call-off process, which are:

Stage 1

Stage 2

Choice of provider

An individual can choose a provider within the financial envelope of their personal budget

Choice not exercised

The Authority reserves the right to rotate providers where call off without competition could result in a monopoly within a zone

The Call-Off Process

• Any rotation of providers is only likely to apply to the personal care lot and will only involve those providers within a financial envelope.

Group Discussion

• 6 groups

• 45 minutes

• Nominate chair and note taker please

• Feedback key issue from each of the following questions – 5 minutes per group

• Full feedback will be circulated

Group Discussion

1. Discuss contract monitoring proposals

2. Discuss call off proposals

3. What issues (not necessarily Lead Provider related) remain outstanding?

4. What further support do you need from DCC as we move towards ITT stage?

Next Steps

• Decision late May / early June

• Consortia/Partnership events early June (by zone)

• ITT released at the end of June/early July

• ITT launch event (“how to”)

• Implementation date

Potential Lead Provider Event

• Regularly visit the framework pages of the Provider Engagement Network website:www.devon.gov.uk/framework-agreements

• Additional information will also be released via the ProContracts portal

• Thank you for your attendance