Founded:1986 Financial Strength:$2.5B (2011 Revenue) $682M (2011 EBITDA) Professional Employees:Over 7800 employees Locations:26 countries, service to.

Harness the Power of West IP Communications

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West Corporation

Founded: 1986

Financial Strength: $2.5B (2011 Revenue)$682M (2011 EBITDA)

Professional Employees: Over 7800 employees

Locations: 26 countries, service to 130 countries

Technology Leadership 170 patents granted, over 220 pending

• World’s largest conferencing provider

• Nation’s leading provider of emergency communications

• Leading provider of IP-based telephony

• Leading provider of automated alerts & notifications

• Leading provider of automated voice solutions

• Leading provider of accounts receivable management solutions

• Premier provider of agent-based outsourced services

COMPANY OVERVIEW APPLICATIONS

West Corporation is a world leader in cloud-based, mission-critical voice, data and video communications infrastructure, services and applications to businesses of all sizes in a variety of industries, including financial services, technology, healthcare, retail and telecommunications.

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World-Class Client Management

1. Building Strong relationships

2. Best-in-class support3. Established vertical

markets4. A global reach extending

across all market segments and size

of the Fortune 100use West Corporation

of the Fortune 1000 use West Corporation

of the Fortune 500use West Corporation

94%

84%

77%

Delivering a global presence:

Canada

US

SouthAmerica

EMEA

Asia

Voice Bridging Centers

Web Data Centers

Streaming Servers

Call Centers

Video Bridging Centers

Network Operations Center

Sale/Administrative Offices

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West IP Communications

• Oldest provider of hosted communications

• Offered the first hosted voice services to the enterprise in 2000

• Local phone services in ~4000 cities, in over 7000 rate centers, covering 98% of the US population

• Service availability in 23 countries, including Canada, Mexico, much of South America, Europe, Africa, Asia and Pacific Australia

• One of only a handful of service providers in the world to carry the Cisco Master Unified Communications Specialized certification

Hosted Communications for the Enterprise

Who We Are…

We Are Not A Phone Company.

We…• Deliver world-class service• Raise the performance of your company• Transform the way your business works• Unite & Deploy business technologies via a scalable on-

demand, cloud-based communications platform • Leverage communication tools in a way that outmoded

telephone companies can’t

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The Enterprise is Ready – So Are We

“Traditionally, business hosted IP voice’s target market has been companies with 50 – 99 employees. The recession forced larger enterprises, which typically prefer premise based solutions, to open their spectrum of possibilities to hosted IP voice.”

-Rebecca Swensen, IDC

“Consider West as an experienced supplier, especially for midsize to larger UCaaS deployments that require integrated contact center functionality”

-Gartner Magic Quadrant for UCaaS 2012

Smoothstone’s platform and services deliver a value proposition that strongly resonates with enterprises looking for scalability, flexibility and simplicity. It continues to evolve its offerings to include services that address specific customer needs.”

-Melanie Turek, Frost & Sullivan

“Smoothstone’s innovative competitive strategy has allowed it to service its customers in a very efficient and cost-effective manner. Through its unique technological platform and customized bundling of solutions, as well as an extensive partner program, Smoothstone is poised to capture a growing share of the market.”

-Frost & Sullivan

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2012 Gartner Magic Quadrant

UC Solutions

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WIPC Complete UC Portfolio

Conferencing & Collaboration

Enterprise Voice & Telephony

Messaging & Presence

Application Aware Networks

Unified Communications As a Service

Client Applications Integration

NetworkInfrastructure

NetworkManagement

QoSManagement

Unified ThreatManagement

Telephony Trunking MobileIntegration

ContactCenter

IM & Presence Email Fax VoicemailWeb

ConferencingVideo

ConferencingAudio

Conferencing

WIPCVoiceMaxx

VoiceMaxx CE

WIPCMobile

Connect

WIPCControlMaxx

WIPCDirecFax

WIPCMaxxUMWIPC

AMP

WIPCMAXXIS

WIPCMaxxSecure

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MAXXIS Application Aware Network

• 100% packet delivery for real-time applications

• Improved efficiency to lower network operational cost

• Multiple Tier-1 Providers

• Diverse routing• Wide range of

network interface capacities

• Advanced, business-oriented QoS

• Traffic prioritized based on type & business requirements

• Private peering arrangements

• Comprehensive Unified Threat Management solution

• Proactive network monitoring and service notification

• Single point accountability

MAXXIS

End-to-end connectivity

Flexibility & Scalability

Application based Class of

ServiceMaxxSecure

Best-in-class Support &

Service

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• Allows multiple carrier transport infrastructures to act as a single network solution • Unified routing tables, universal QoS capabilities, MPLS, dial tone coverage nationwide

and into international markets • Complete visibility all while operating under a single network architecture • Delivering a consistent set of cloud-based enterprise communications applications & services

A completely new approach to advanced network design, configuration, management & support

MAXXIS Application Aware Network

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“Managed Network” NOT “Managed Router”

MAXXIS CarriersDynamic routing on LAN and WAN No LAN-based dynamic routing or BGP support

Full customer access to router withTACACS management No customer access

Flexible IOS options Routers have single, carrier-defined IOS

Personalized customer approach, from Cisco-certified engineers

Multi-tier call center structure with low-level agents and off-shore support

Robust Disaster Recovery tools and infrastructure No HSRP or carrier fail-over configuration

Hardware replacement & emergency equipment services

Limited replacement services, provided by through a 3rd party

Customizable QoS settings Limited QoS configuration options

24/7, proactive monitoring, anomaly detection and problem resolution Reactive management, if circuit is down

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What makes MAXXIS different…

Ability to provide a heterogeneous network using the best possible carrier connectivity

Provides a fully managed network NOT managed router solution

Provides a fully survivable dynamically routed network infrastructure, still from a single provider

Provides full network design, configuration, and installation, management and maintenance

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Voice Solutions Delivered Three Ways

TDM Emulation

SIP Trunking

Fully Managed IPTo the Desktop

For customers with a legacy PBX

For customers with an existing onsite IP PBX

For customers who need an end-to-end solution

Real-time call monitoring & call detail reporting

Virtual DIDs at any location

4 to 6 digit dialing end-to-end across the enterprise with unlimited local and on-net calling

Call recording & retrieval

Customer-defined disaster recovery and business continuity

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WIPC VoiceMaxx

Uniform features and functions across all locations

Service packages aligned to user needs

Unlimited scale of users with burstable calling capacity

IPSoftphone

VoiceMailbox

Local & LD

Web Portal

UnifiedMessaging

SaaSApplications

Desk PhoneMobile

Powerful tools for personal call control, hoteling and voice conferencing

Mobile phone client

Real-time monitoring and reporting tools

The comprehensive cloud-based solution that lowers the costs and simplifies the deployment of enterprise VoIP

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VoiceMaxx Benefits

• Rapid deployment times

• Unlimited calling capacity (inbound and outbound)

• Utilizes bandwidth and scales to accommodate bursts in calling activity

• Eliminates the over provisioning and over buying of infrastructure and services

• Accessible at all times and locations

• Powerful set of personal call management tools along with, hoteling capabilities, personal conferencing and mobile client integration

• Appropriate service package to needs

• Unlimited on–net calling and competitive local, long distance and international rates

• Access to the latest in communications technology

• Manage inbound numbers and how they route – geography, time–of–day, holiday schedules or in the event of outages

• Monitor calling activity across the enterprise

• Report writer to deliver information

VoiceMaxx

Increase Flexibility & Efficiency

Enable Mobility

Drive Efficiency

Take ControlExperience

Service Excellence

• Some of the highest customer retention and satisfaction rates in the industry

• No one–size–fits–all solution

• Support team is an extension of IT

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VoiceMaxx Service Packages

• High level of accessibility, mobility, and specialized features• Typical users include: executive level management, sales, and account executives

• Personalized functionality with added features for enhanced productivity, mobility and call management• Typical users include general interoffice staff requiring phone control tools for on–premise mobility

• Some personalized functionality, but do not need the complete suite of services for daily business use• Typical users are standard in–office employees

PREMIUM

• Administrative, reception and department assistants, the Admin/Reception package provides a high level of control of incoming calls

• For a limited use line necessary for point to point communications. Examples include lobby areas and break rooms and contact center agents

STANDARD PLUS

STANDARD

ADMIN/RECEPTION

LIMITED

ControlMaxx– Call DirectorTotal control of enterprise communication patterns. Manage inbound numbers and how they route, according to geography, time-of-day, holiday schedules or in the event of outages. Sophisticated tools to handle complex and/or dynamic call flow scenarios, where multiple locations are involved, including back up locations and home-based employees. Pre-determine call rules or manage them on-the-fly and even create new auto-attendants and greetings, as needed.

Call QueuingComplete control of your inbound call queues. Create new queues; add, move, remove users; view real-time queue status; analyze information about each agent including average pick- up and talk times, number of calls handled/missed and time/duration of last call handled.

Call MonitoringWith Call Monitoring, you can now listen in on contact center calls without disrupting the call. It is an ideal tool for quality assurance or other purposes and can be combined with ControlMaxx Call Recording to create powerful agent training programs.

Call RecordingCall Recording allows you to selectively record inbound and outbound calls for compliance, training or quality assurance purposes. It gives you the ability to search, retrieve, replay or store recorded calls online or to any storage media.

Call ReportingRobust reporting engine, providing real-time status and analytics, including reports by queue, agent, call or path and report on abandoned calls and agent status changes. Call Reports include links to recorded calls for fast retrieval.

Desktop ClientInstalled on an agent’s PC, provides access to real-time queue/call statistics and taskbar alerts. With it, agents can change their status without having to log in via the web, participate in agent-to-agent or internal group chats and saves all chat logs for future reference.

ControlMaxx– Contact Center

ControlMaxx

Complete Control of Enterprise Communications

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Unified Messaging Solutions

Put everyone on the same page for clear and effective communication, no matter where they are, what format they need or what device they are using

• Inbound/Outbound Fax• Voice Mail to e-Mail• Fax to e-Mail• Integration with Microsoft Outlook

Collaboration Solutions

Designed to meet the needs of the dynamic enterprise

• Web Meeting Center• Personal Conference Line• On-demand conferencing• Meet-Me Conferencing

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MaxxPoint Web Portal

• Account and Service Management — Maintain and administer user accounts and open/monitor tickets and service issues

• Call Flow and Control — Manage inbound numbers and how they route in the event of outages, or according to geography, time–of–day or holiday schedules

• Network Management — Real–time monitoring of your entire network infrastructure

• Security Management — Access to the Smoothstone Secure application, including firewall, VPN, spam/content filtering and virus protection

• Reporting — Drill–down reporting on voice call detail and utilization of all network and service infrastructure

Web portal to monitor & manage you IP communications infrastructure, solutions & services

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Design

Implement

Support

Manage

Consult

Flexible Application of Technology and Solutions

Client

Enterprise Voice

Managed Network

System Integration & Application

Messaging & Presence

Conferencing &

Collaboration

A robust portfolio of proprietary and partner services, coupled with the experience and knowledge to engineer a solution that is most suitable to a company’s needs

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Network Operations and Support Center

• Staffed 24/7/365 with Cisco Certified engineers

• Direct extension of your IT staff

A 24x7 state of the art facility delivering unprecedented customer support - Tier 1 to Advanced Infrastructure Engineering - on all network, voice and SaaS solutions:

• Real-time call quality• Circuit outages• Network anomalies • BGP routing tables • Advanced deep-packet-level analysis

End-to End Management

Enhancing Your IT Team

END-TO-END MANAGEMENT

ENHANCING YOUR IT TEAM

www.smoothstone.com

Increased Business Efficiency: Driving down the costs and complexity of deploying advanced communications tools

Increased Business Execution: Speeding the deployment and impact of unified communications

Increased Business Agility: Delivering applications and services that are closely aligned with business needs

Customer Results

www.smoothstone.com

Q & A