Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Michael Prilla 1 , Viktoria Pammer 2 , Birgit R. Krogstie 3 1 Information and Technology Management, Ruhr University of Bochum 2 Knowledge Media Research Center, Tübingen 3 Norwegian University of Science and Technology, Trondheim, Norway
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Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
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Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work Michael Prilla1, Viktoria Pammer2, Birgit R. Krogstie3
1Information and Technology Management, Ruhr University of Bochum 2Knowledge Media Research Center, Tübingen3Norwegian University of Science and Technology, Trondheim, Norway
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Collaborative Reflection as bottom-up Work RedesignTriggered and implemented by workers
“Being concerned about ‘how things ought to be’”
(Fischer and Ostwald, 2003)
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Reflection: Transforming experiences into learning.
Coordinating and embedding group processes of reflection into work
Critical / counterfactual thinking
Inference, abstraction
Boud (1985)
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
“Reflection is a complex, multifaceted and messy process that is tamed and domesticated at the risk of destroying what it can offer” (Cressey, Boud et al. 2006)
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Exploring Collaborative Reflection in Practice3 Studies: Hospital, Care Home, IT-Consulting
Neurological Clinic (DE)Stroke Unit
“How to act professionally in demanding situations?”
ExamplesConversation with patients’relativesCare processes
Care Home (GB)Dementia Care
“How to answer this question?”
ExamplesConversations with relatives,
residents, …Challenging Behaviour
IT-Consulting (DE)CRM Solutions
“Why are we losing pitches?”
ExamplesConversations with customers Sales presentations
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Exploring Collaborative Reflection in Practice3 Studies: Interviews, observations, focus groups
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Why do people engage in collaborative reflection?
What are the characteristicsof collaborative reflection?
Fostering Collaborative Redesign of Work Practice: Challenges for Tools Supporting Reflection at Work
Deciding for Collaborative Reflection Triggers and Partners
Reflection for clarification
Understanding a problemComparing performance
Partners: More or same experience
Complement formal learningstrategies and supervision
Reflection for solution implementationChecking feasibilityCreating change
Partners: Position to implement change
Enabling bottom-up change processes
Reflection for awareness
Communicating problemsTesting solutions
Partners: Less experience, subordinates / co-workers