Forrester Survey sponsored by Juniper: Building for the Next Billion - What the New World of Business Means for the Network

Business

intelligence(data about customers)

Business

resources(employees and infrastructure)

Business

agility(organization speed

and flexibility)

Power of one

(customized products and

services)

3%

5%

11%

12%

12%

17%

25%

28%

30%

31%

31%

31%

35%

40%

44%

45%

62%

Acquire and retain talent

Acquire other companies/divest parts ofexisting business operations/units

Improve corporate environmental sustainabilityand social responsibility

Expand into new geographic markets

Move from costs from capital to operatingexpense categories

Re-engineer core business processes

Streamline business operations andconsolidate business units

Acquire and retain customers

Grow overall company revenue

Drive new market offerings or business practices

Improve our ability to innovate as an organization

Improve quality of products and/or processes

Improve your customer relationships

Comply with government regulationsand requirements

Lower the firm's overall operating costs

Improve business flexibility and resilience

Improve workforce productivity

“From a business standpoint, what do you believe your IT infrastructure offers the business?”

62%

67%

67%

67%

71%

72%

Implement or expand use of collaboration capabilities

Significantly upgrade disaster recovery and businesscontinuity capabilities

Consolidate IT infrastructure via data center/serverconsolidation or virtualization

Increase use of business intelligence and decision-supporttools and services

Significantly upgrade our security environment

Expand use of mobile/tablet apps for employees,customers, business partners

“Which of the following initiatives are likely to be your IT organization’s top technology priorities over the

next 12 months?”

(4 or 5 on a scale of 1 [not at all important] to 5 [very important])

42%

45%

52%

53%

57%

The business has required us to increase our replicationand disaster recovery capabilities

Regulatory compliance and auditing requirements require usto keep more data than before

Business is growing, so there's more data generated byexisting systems

We are capturing more data per business activity thanbefore to help the business make better decisions

The business is leveraging more IT services and the datahas increased

“What key business needs are responsible for increasing your data storage needs?”

21%

27%

31%

39%

45%

48%

58%

59%

59%

61%

61%

64%

67%

Increased total cost of ownership

Standards-based and open to integration of best breed

Enable hybrid infrastructure environments (private internal cloudand public cloud like Amazon) to leverage the best cost models

More open and adaptable (scale up and down asneeded, automatically)

Ability to adopt cutting-edge technologies faster

Faster time of deployment of new servicesand applications

Better control over the infrastructure

Zero downtime or more reliable

More efficient and/or better utilization of infrastructure(nothing sits idle)

Better control over infrastructure costs

More responsive to the business

More flexible yet predictable

Easy to manage

“Please select all the characteristics of your ideal infrastructure.”

22%

33%

35%

36%

37%

39%

45%

51%

53%

55%

59%

62%

65%

Consolidated or rationalized enterpriseapplication portfolio

Pursued an infrastructure-as-a-service strategy

Pursued a software-as-a-service strategy

Converged storage onto the network

Increased use of business intelligence anddecision-support tools and services

Supported Web 2.0 technologies

Refreshed network

Significantly upgraded our security environment

Implemented or expanded use of collaborationcapabilities

Implemented desktop virtualization

Expanded use of mobile/tablet apps for employees,customers, business partners

Upgraded network

Consolidated IT infrastructure via data center/server consolidation or virtualization

“In regard to supporting your business initiatives, which of the following IT initiatives did your organization

undertake over the past few years?”

Technologies to

support a mobile,

empowered, and

dispersed workforce.

“In regard to the value that IT infrastructure brings to the business, rate the network’s impact on business values.”

(4 or 5 on a scale of 1 [no impact] to 5 [significant impact])

93%

89%

87%

84%

84%

83%

83%

81%

Improve workforce productivity

Improve quality of products and/or processes

Lower the firm’s overall operating costs

Improve business flexibility and resilience — faster time to market, quicker response to changing business conditions

Streamline business operations and consolidate businessunits

Re-engineer core business processes

Improve our ability to innovate as an organization

Improve our customer relationships

“For the initiatives you undertook or the business demands, how much of an impact did they have on

your firm’s network?”

(5 on a scale of 1 [no impact] to 5 [significant impact])

N = 71

N = 66

N = 58

N = 58

N = 34

N = 71

N = 52

N = 50

N = 67

58%

50%

48%

47%

46%

45%

35%

29%

20%

Increased the use of cloud resources such as software, infrastructure, orbusiness process as-a-service offerings

Increased business intelligence with big data (large amounts and complexdata)

Increased efficiency of the infrastructure through virtualization of servers,storage, appliances, and other hardware

Improved collaboration with the introduction of live IP-based videostreaming for conferences and training, other collaboration tools

Eliminated redundancy by consolidating data centers and thereforeapplications, data, and supporting hardware

Increased efficiency by continuing the consolidation of storage, servers,and applications from branch offices

Converged non-IT equipment on to the network for the business

Let company personnel leverage third-party applications outside thebusiness such as backups, email, and other applications for work

Let end users bring their own devices to work such as smartphones andtablets

“Cloud computing is comprised of key capabilities, outlined below. Forrester defines cloud computing as: a

standardized IT capability (services, software, or infrastructure) delivered in a pay-per-use, self-service way.

Thinking about these capabilities with big data and enabling mobile users, which of the following do you

consider to be important network capabilities?”

(4 or 5 on a scale of 1 [not at all important] to 5 [very important])

56%

64%

65%

67%

68%

68%

71%

72%

75%

79%

81%

87%

Open and standards-based

Programmable network that can automate mundane, manuallydriven, and repeatable tasks

Network offers converged services; it supports video, voice,data, storage, and other business tools

Low acquisition (hardware) costs

Powerful hardware

Simplified (the complexity is hidden or driven out to increaseits efficiency)

Scalable (the network can expand and contract asthe business needs with a similar cost structure)

The network solution can be deployed quickly, updates can bedone quickly, and new services can be implemented quickly

Low maintenance costs

Large bandwidth

Resilient (the network has high availability and is resistantto disruption)

Secure network to support the employee, customer,and business information

N = 40

N = 73

N = 56

N = 43

N = 31

“For the initiatives your organization will execute next year, how much of an impact will they have on

your firm's network?”

(5 on a scale of 1 [no impact] to 5 [significant impact])

51%

50%

48%

45%

40%

Leverage cloud resources such as software,infrastructure, or business process as-a-service

offerings

Consolidate data centers and thereforeapplications, data, and supporting hardware

Deploy a big data infrastructure

Roll out live IP-based video streaming forconferences whether it is desktop or conference

rooms

Deploy virtual desktop infrastructure (VDI) orvirtual apps

“How much of an impact will the following capabilities have on your firm’s network ability to

support the ideal infrastructure?”

(4 or 5 on a scale of 1 [no impact] to 5 [significant impact])

95%

93%

91%

89%

89%

84%

81%

81%

81%

81%

78%

Better control over the infrastructure

Better control over infrastructure costs

Easy to manage

Zero downtime or more reliable

More responsive to the business

More efficient and/or better utilization of infrastructure(nothing sits idle)

More open and adaptable (scale up and down asneeded, automatically)

More flexible yet predictable

Faster time of deployment of new servicesand applications

Ability to adopt cutting-edge technologies faster

Enable hybrid infrastructure environments (private internal cloudand public cloud like Amazon) to leverage the best cost models

“How many times in the past year have you been unable to provision new services/support the business

demands of IT because your network was not up to the task?”

28%

31%

13%

8%

6%

14%

1 time

2 times

3 times

4 times

5 or more times

Don't know

“Which of the following words and phrases reflect the way you think about the network?”

9%

9%

20%

29%

35%

38%

40%

74%

Insecure

Unreliable

Inefficient

Manual

Rigid (difficult to change)

Closed

Difficult to manage

Complex