Forrester Research Results: The Importance of Industrial ......Improve customer service and support experience Competitive differentiation Invest in infrastructure technology to enable

Forrester Research Results: The Importance of Industrial Wireless Solutions to Manufacturing

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September 28, 2013

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The Importance Of Industrial Wireless

Solutions To Manufacturing

Michele Pelino

Principal Analyst

August 28, 2013

Theme

Manufacturing firms are entering a

new era of transformation

requiring agility and efficiency

However, there is misalignment between

current and future goals of IT executives

and business decision makers

Primary research focused on IT and business decision maker priorities and initiatives in manufacturing firms

Category IT Business

Operations

Decision Makers 75 respondents 75 respondents

North America (US and Canada)

Size Of Firms 1,000+ employees

Roles

• CIO/CTO: 35%

• VP/Director of IT: 32%

• IT Manager: 21%

• Telecom Network

Manager: 8%

• Individual Contributor: 4%

• Senior business leader,

owner, or president: 15%

• Executive - Line of

Business: 25%

• Director - Line of

Business: 17%

• Manager - Line of

Business: 43%

Responsibilities

Participate in WLAN/Wi-Fi

strategy, implementation or

management initiatives

Participate in identifying,

setting, influencing, or

recommending new

technologies

Manufacturing IT and business executives focus on addressing various corporate priorities

Source: A commissioned study conducted by Forrester Consulting on behalf of Motorola Solutions, May, 2013

Base: 75 North American business decision-makers from organizations with 1000 or more employees in the manufacturing industry

Base: 75 North American IT decision-makers from organizations with 1000 or more employees in the manufacturing industry

Which of the following strategic corporate initiatives will your firm be prioritizing

during the next 12 months? (% critical/high priority)

43% 53%

71% 72% 58%

67%

73%

64%

64%

83%

66% 64% 70% 70%

53%

60% 64% 55%

50%

68%

-23% -11%

1% 2% 5%

7% 9% 9%

14% 15%

Expand numberof corporate

office locations

Grow companysize and

employee base

Improvecustomer

service andsupport

experience

Competitivedifferentiation

Invest ininfrastructuretechnology to

enable orexpand outdooror campus-wide

networks

Cost efficiencies- Improved

ability to useassets,

personnel, andresources in acost efficient

manner

Improveoperationalefficiency

Enablecommunication

andcollaboration

with employees

Enablecommunication

andcollaborationwith partnersand suppliers

Increase salesof products and

services

Business IT Gap

Corporate

Expansion Sales Communication

and

Collaboration


Think about IT strategy to support wireless infrastructure needs across the

manufacturing plant and business units. What technology are you using to support

these needs?

23%

29%

29%

32%

35%

39%

40%

41%

45%

69%

Mesh networks

Grid sensors

CDMA/GPRS/LTE/4G

Passive RFID

Barcodes

SCADA

GPS tracking

Real time location tracking

Security sensors

Wi-Fi/WLAN


WLAN/WiFi solutions are the top technology used to help manufacturers address corporate initiatives

94% of IT execs have implemented seamless wireless connectivity in the

manufacturing plant or warehouse or place a top priority on this initiative

There are significant gaps between business decision maker perception and IT reality

40% of IT respondents say their firm has implemented

seamless wireless connectivity throughout the warehouse

and manufacturing plant

54% of IT respondents identify providing seamless

wireless connectivity throughout the warehouse and

manufacturing plant as a top priority

Only 15% of business decision makers believe

they have seamless wireless connectivity

throughout the warehouse and

manufacturing plant



Base: 75 North American Business decision-makers from organizations with 1000 or more employees in the manufacturing industry



Strategic IT priorities include enhancing agility, expanding delivery models, and consolidating networks Which of the following initiatives are likely to be your firm’s top strategic IT and

telecommunications priorities during the next 12 months?

50%

54%

56%

57%

59%

60%

62%

63%

43%

36%

41%

41%

37%

29%

28%

35%

Increase wireless bandwidth to support video applications

Expand machine-to-machine or 'Internet of things' initiatives

Consolidate WLAN/Wi-Fi infrastructure to support officespace and warehouse or plant requirements

Enhance or deploy WLAN/Wi-Fi solutions

Implement scalable wireless and network infrastructuresolutions

Adopt/expand use of 'as-a-service' delivery of telecomservices using multitenant/shared infrastructure

Use some/more third-party managedtelecom/communications services

Improve speed of delivery of IT services to quickly adapt tomarket changes and support growing user demands

Critical/high priority We've already implemented



IT mobility priorities focus on hiring staff, using third party services, and implementing a mobile strategy

In regards to internal corporate mobility initiatives, what are your firm's

top mobile priorities during the next 12 months?

54%

58%

60%

60%

40%

40%

27%

32%

Implement/improve mobile security

Implement/improve a comprehensivecorporate mobile strategy and associated

policies

Use some/more third-party services formobility management

Hire IT personnel with mobile applicationdevelopment/deployment and support

skills




Network infrastructure enables many industry initiatives including supply chain efficiencies and LOB processes

Which of the following industry specific priorities is the IT team enabling through its current and

planned network and telecommunications activities during the next 12 months?

54%

58%

60%

60%

63%

52%

59%

61%

65%

40%

36%

36%

32%

37%

47%

39%

37%

28%

Monitoring status and issues with machines andequipment

Expand employee use of smartphones, tablets, and workapplications for devices on shop floor or warehouse

Improve the delivery process

Manufacturing equipment issue notification

Increase real time access to business process data andinformation

Supply chain optimization

Locating and tracking assets and equipment

Supply chain visibility (e.g. notification of materialavailability or delivery)

Loss prevention (e.g. reduce the theft or loss of objects)

Critical priority We've already implemented


Now we’d like to ask you about your business unit’s IT priorities. Which of the following initiatives is your business unit asking IT to prioritize over the next 12

months to support business unit needs?

46%

48%

49%

51%

56%

57%

59%

63%

68%

12%

16%

17%

15%

15%

17%

23%

21%

20%

Increase use of human-machine interface (HMI)technologies

Improve connectivity for employees who use mobiledevices in the manufacturing plant

Proactive alerts of location and/or condition of assetsthroughout manufacturing process

Provide more ubiquitous wireless coverage throughoutthe manufacturing plant

Improve IT project delivery or performance

Cut overall IT costs

Gather data for reports and analysis of manufacturingprocesses

Enhance productivity of employees

Improve use of data and analytics to enablemanufacturing related business decisions and outcomes


Base: 75 North American Business decision-makers from organizations with 1000 or more employees in the manufacturing industry

Business decision maker priorities focus on enhancing productivity, efficiency, and cutting costs

Quantifiable benefits of wireless solutions are enhanced operations, asset management and data accuracy

Efficiency

Category

Activity % Of

Firms

Operational

N= 69

Improved employee communication and collaboration 43%

Improved machine and equipment uptime and

availability 39%

Supply

Chain

N=60

Improving reaction time to major events 38%

Asset

Management

N=63

Monitor and track availability, location, and condition of

assets 43%

Accurate data and insight into asset location, availability

and condition 43%

Alerting when a machine or piece of equipment is idle or

needs maintenance 43%

Automated update of machinery status or asset location

in the system 40%

Enabling staff to log in, search, and view asset location

and other details 32%

Business

Process

Data

N=61

Real time access to mission critical data and information 49%

Increased accuracy of data captured on processes and

on forms 48%

Accurate data capture and reduced errors 48%



Cost, efficiency, and service flexibility challenges may occur during wireless infrastructure deployment

What are the top challenges you face or anticipate facing with your

internal wireless infrastructure?

13%

17%

17%

20%

23%

24%

25%

41%

Business units and/or employees complain about erraticservice or poor user experience

Too many tools

Business feels IT is too slow to address business needs

Services needed by business increase and infrastructureand operations can't keep up with business demands

New business services or products are hampered by IT(e.g. IT doesn't have time)

Efficiency of infrastructure and operations seems lowcompared to what business expects from IT

Efficiency of infrastructure and operations seems lowcompared to the industry average

Operational costs keep climbing

Manufacturing firms enter a new era of innovation driven by wireless infrastructure and mobility

Agile, efficient technology and wireless network solution

implementation are required for success

Mobile initiatives and wireless infrastructure solutions

have a key role in enabling the new era of manufacturing

New employee skill sets and delivery models are required

to help IT fill gaps

Collaboration between IT executives and business

decision makers is required to align priorities and address

gaps

Thank you

Michele Pelino

+1 617.613.6228

[email protected]

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.

PAGE 15

Cal Calamari, Senior Consultant, Motorola Solutions

FIVE CRUCIAL QUESTIONS

… operate at peak

efficiency in

interference-riddled

spaces?

… offer flexible,

pervasive coverage

indoors and out?

… ensure persistent

mobile connectivity for

workers, vehicles and

equipment?

PAGE 16

Does your wireless network …

… provide for integrated,

proactive network

management?

… survive and excel in

extreme temperatures

and under the harshest

weather conditions?

Industrial-grade networks must deliver mission-critical

reliability, no matter how challenging the environment

17

THE STATE OF INDUSTRIAL WLAN IN PRACTICE

18

1: NEED FOR RELIABLE MOBILE CONNECTIVITY ▪ Wireless instability hampers

operations

▪ Dead spots and poor signal coverage

▪ Dropped or no connections

▪ Serious performance problems

▪ Unfriendly Wi-Fi environment

▪ Meats = 75% water = enemy to RF

▪ Pulp/Paper = Dense materials, RF killer

▪ Metal/Glass reflective surfaces

▪ Ever-changing warehouses

▪ Floor-to-ceiling solid steel racks

▪ 4 pallets deep/5 pallets high

▪ Constantly changing stocking pattern

The wireless network must be self healing and automatically adapt

to environmental changes to ensure reliable connectivity.

19

2: SUPPORTING INDUSTRIAL AND CONSUMER DEVICES

The wireless network must be have the intelligence to accommodate

and adjust for each device, ensuring application performance.

▪ Many Device Types

▪ Ruggedized laptops/handhelds

▪ Wearable

▪ Barcode scanners

▪ RFID readers

▪ Consumer smartphones/laptops

▪ Different Device Behaviors

▪ Operating systems

▪ Applications

▪ Radio and antenna design

▪ Roaming characteristics

▪ On-boarding Devices

▪ Ensure simple and secure on-

boarding and appropriate access

20

3: DELIVERING OPTIMUM VOICE & VIDEO PERFORMANCE

The wireless network must eliminate constraints and bottlenecks,

delivering the optimum performance to each device and application.

▪ Change in communications

▪ From low bandwidth needs of

telnet to high bandwidth, rich

content needs of browser based

apps

▪ Voice over WLAN/IP

▪ Video on mobile devices

▪ Cloud based apps

▪ New Networks Needs

▪ Greater wireless capacity

▪ Application aware QoS

▪ Low latency and delay for real time

applications like voice and video

▪ Seamless client roaming

21

4: REAL TIME PULSE OF THE WIRELESS NETWORK

The wireless network must be capable of proactively testing the

network, finding issues before outages, reducing downtime.

▪ Real-time monitoring

▪ Most systems in industrial

applications have real-time

monitoring to provide instant

alarms

▪ Reduce downtime and increase

productivity

▪ Proactive Diagnostics of Wireless Networks

▪ Wireless networks are critical for

today’s industrial applications

▪ Calls to the helpdesk are too late

and create reactive diagnosis,

lengthening the outage

22

5: UNIFIED WLAN FOR CARPETED & INDUSTRIAL FACILITIES

The wireless network must be capable of meeting the needs of both

carpeted and industrial environments, with single management view

▪ Today’s Realities

▪ Many corporations have split

personalities, using one network for

carpeted space, while another for

industrial

▪ This adds to complexity and cost,

managing multiple systems, different

vendors

▪ Benefits of a Unified Strategy

▪ Pervasive wireless coverage

throughout the corporation

▪ Single system to learn and manage

▪ Seamless roaming from office, to

warehouse, to yard

▪ Lower cost and greater ROI

SEVEN ANSWERS FROM MOTOROLA

• WiNG5

• Network Assurance

• SmartRF

• MeshConnex

• NEMA

• Plenum Rating

• Permissive

Change Fx

Best-in-class:

• Tx Power

• Rx Sensitivity

• Load

Balancing

• Band

Steering

• AirDefense

• RadioShare

• LANPlanner

• AP breadth

• WaaS

FIRST IN

2800

PATENTS

CO-AUTHORED 802.11

CO-FOUNDED THE WI-FI ALLIANCE

FIRST WIRELESS LAN SWITCH

FIRST 802.11N RF DESIGN TOOL

LEADER IN ALL THINGS WIRELESS

WLAN MARKET LEADER FOR OVER A DECADE

INDUSTRIAL STRENGTH WIRELESS: MOTOROLA

WHY MOTOROLA

WIRELESS LAN?

•Unique understanding of what “mission critical” truly means

from decades of leadership in first responder wireless

communications

•Wireless built and designed from the ground up for optimizing

reliable mobility in industrial environments

PAGE 24

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Forrester Research Results: The Importance of Industrial ......Improve customer service and support experience Competitive differentiation Invest in infrastructure technology to enable

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