Forma Issue 9

FORMA MAGAZINE | ISSUE 9 | 1

THE AWARDS page 1

SAFE PRACTICES page 22

TAKE OWNERSHIP page 28

GOODBYE 2012 page 48

HITO MAGAZINE ISSUE 9 / JANUARY 2012 / $6.99

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2012 INDUSTRY

AWARDS

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2012 INDUSTRY

AWARDSCelebrate Success in HairdressingPeople from all over New Zealand gathered in our capital city on November 11th for a night to remember – the 2012 Industry Awards.

Held by HITO and Kitomba/NZARH,

the awards are a prestigious event

that recognises excellence in

training in the hairdressing industry.

Stepping into this year’s award’s venue,

Wellington’s stunning Old Town Hall, was like

stepping into the roaring 1920s. Everyone

was dressed to impress in the Art Deco

theme and there were feathers, flapper

dresses and finger waves galore.

The atmosphere was electric as salon owners,

managers, trainers, stylists and apprentices

from across the country eagerly awaited the

announcement of the awards.

Bubbles and networking were in order before

the formalities. Guests mingled, caught up

with old friends, and made new ones.

It was great to see international guests at the

awards including Jeanette Allen from Service

Skills Australia and Ulrica Hansson from Pivot

Point Australia. Phil Urlich from the Tertiary

Education Commission also attended with

his wife.

Mana Dave, the 2012 New Zealand Hairdresser

of the Year, was the charming host for the

evening, and Fuse Circus provided exciting

aerial-acrobatic entertainment.

As everyone took their seats and the first

course of a delicious meal was served, the

awards ceremony began.

Erica Cumming (HITO), Tom Murphy

(Kitomba) and Lynette Karam-Whalley

(NZARH) opened the ceremony by

welcoming everyone on behalf of their

respective organisations.

“What is the most important thing?”

asked Erica, reminding us all of why

the awards take place at all. “He tangata.

He tangata. He tangata. It is people, it is

people, it is people.”

WorldSkills was recognised first up,

with National Gold Medal Winner Cait

Woodcock honoured for her hard work

in the competition. Cait will be travelling

to Germany in 2013 for the International

WorldSkills competition and she is currently

raising funds for this trip. HITO was excited

to collect over $400 for Cait over the

awards evening.

The HITO Photographic Winners were

announced next, with three talented

winners taking out the Facebook Choice,

People’s Choice and Judge’s Choice Awards.

Each winner received a gift basket thanks

to Dancoly and a digital camera from HITO.

The Regional Apprentice of the Year winners

from each of HITO’s seven regions were

announced next, each receiving a prize

pack from Goldwell. The announcement

of Training Salon of the Year, Tutor of the

Year, Trainer of the Year and the recipient of

the Jasmine McBeth Memorial Scholarship

closely followed.

HITO congratulates each winner for their

outstanding commitment to training.

It’s exciting and encouraging to see

apprentices, trainers, salon owners, tutors

and stylists being recognised for the hard

work and effort they continuously put in.

You can read more about each of these

winners over the page.

The Kitomba/NZARH Business awards

were next up for the night. HITO also

commends each of these winners for the

excellence they bring to businesses in the

hairdressing industry.

Lastly, it was time to announce the winner

of HITO National Apprentice of the Year,

much to the relief of the nervous finalists.

This award recognises the apprentice that

stands out as a rising star in the New Zealand


Marianna Brown from Do.Hairstyling in

Christchurch took out the winning title

for 2012.

Marianna thanked everyone who helped

make the awards possible, and who has

encouraged her along in her journey,

including HITO’s Aine (her regional

manager), Do. Hairstyling owner Mihi

Tiananga and Jasmine McBeth. Marianna

was the 2011 Jasmine McBeth Memorial

Scholarship recipient.

“Jasmine McBeth inspired much of my

journey this year,” she says.

Kirsty Nicholls from New Plymouth was

runner-up for the award.

With the formalities over, the guests

celebrated the evening’s successes and

danced the night away.

HITO wants to thank everyone for making

the 2012 Industry Awards such a successful

evening.

Special thanks to our sponsors Dateline,

Goldwell, Schwarzkopf, De Lorenzo, KJ

Scissors, Shock Consult and Dancoly

for supporting the HITO Awards.


HITO AWARDS

Regional Apprentice of the Year 2012

Auckland regional winner: Laura Williams from Jan Waite Hairdressing

Northern regional winner: Moana Riddell from Hair Scene – Hair and Beauty

Midland regional winner: Alannah Goldsmith from House of Elliott Hairdressing

Mid-Central regional winner: Kirsty Nicholls

Central regional winner: Megan Stovell-Dundas from Headstart Hair Design

Northern South regional winner: Marianna Brown from Do. Hairstyling

Sothern South regional winner: Amelia Nicholson from Total Image Hair, Skin

and Body

APPRENTICE OF THE YEAR 2012: Marianna Brown from Do. Hairstyling

RUNNER UP: Kirsty Nicholls

Jasmine McBeth Memorial Scholarship

Finalist: Kaleb Pritchard from BLAZE, Newmarket

Finalist: Annalee Tasker from Hair 2 Go, Napier

Finalist: Karl Edwards from Salon One The Cove, Tauranga

RECIPIENT: Kaleb Pritchard from BLAZE, Newmarket

Training Salon of the Year 2012

Nominee: En Jay Hair Company, Mount Maunganui Owner/Director: Nicky Robertson

Nominee: Hair Scene - Hair and Beauty, Whangaparaoa

Owner/Trainer/Managing Director: Linley Wade

Nominee: Blue Cactus Hairdressing, Wellington Central. Salon

Owner: Larissa Macleman

Nominee: Vogue Kaiapoi Hair Spa, Christchurch

Owner: Lisa Steele

Nominee: Morgan & Morgan Urban Retreat, Takapuna

Salon Manager: Eric Ladd

WINNER: Blue Cactus Hairdressing, Wellington Central

Owner: Larissa Macleman

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Tutor of the Year 2012

Nominee: Sonia Baker-Johnston, Senior Lecturer

at Manukau Institute of Technology

Nominee: Serena Wallace, Head of Hairdressing

Department at Cut Above Academy

Nominee: Lynette Joseph, Senior Hairdressing Tutor

at Bay of Plenty Polytechnic

Nominee: Robyn Collins, Off Job Training Lecturer

at Wanganui UCOL

WINNER: Lynette Joseph, Senior Hairdressing Tutor

at Bay of Plenty Polytechnic

Trainer of the Year 2012

Nominee: Tracey Larcombe from Ahead in Hair,

Christchurch

Nominee: Robyn Collins form Indetech

WINNER: Robyn Collins form Indetech

HITO Photographic Competition

Facebook People’s Choice Winner: Daina Taurarii, The Hairdressing College,

Palmerston North

People’s Choice Winner: Tom Burke, Corkin and Friends,

Christchurch

Judge’s Choice Winner: Louise Howlett, High Street Hair,

Leeston

KITOMBA/NZARH BUSINESS AWARDS WINNERS

Schwarzkopf Business Stylist of the Year: Jess Waters, Biba Boutique Salon

Images Excellence In Marketing: Mane Salon, Wellington

Telecom Employer of Choice: Sutherland Todd Hairdressing, Christchurch

Wella Fastest Growing Salon: Oscar&Co., Auckland

L’Oreal Entrepreneur of the Year: Janine Simons, Mane Salon, Wellington

Goldwell Salon of the Year, Boutique: Do.Hairstyling, Christchurch

Shock Consult Salon of the Year, Classic: So You Hairdressing, Wellington

Telecom Salon of the Year, Grand: H&B Hair Art and Beauty

KITOMBA NZARH NEW ZEALAND SALON OF THE YEAR: So You Hairdressing, Wellington


6

APPRENTICE OF THE YEAR 2012 WINNER

MARIANNA BROWN, DO. HAIRSTYLINGMarianna from Do. Hairstyling in

Christchurch was surprised and honoured

to be named 2012 HITO Apprentice of the

Year. She thanked everyone who helped make

the awards possible, and who has encouraged

her along in her journey, including HITO’s

Aine (her regional manager), Do. Hairstyling

owner Mihi Tiananga and Jasmine McBeth.

Marianna was the 2011 Jasmine McBeth

Memorial Scholarship recipient.

“Jasmine McBeth inspired much of my

journey this year,” she says.

Marianna is passionate about her job and

about the hairdressing industry. She is

always on the lookout for new opportunities

and training that she can take part in.

“All through my apprenticeship I’ve been

thinking about what I can do to better myself.

I’ve always been one to go the extra mile

and take any extra training I can,” she says.

She competed in WorldSkills Nationals this

year and is part of the Regional Apprentice

Committee for her region. She put a lot of

effort into her application for Apprentice

of the Year.

“I made sure I wasn’t just making it look pretty,

but filling it with content,” she explains.

Marianna’s employer Mihi was also a winner

in the Kitomba Business awards, taking out

Goldwell Salon of the Year, Boutique. It has

been a busy and exciting season for the

salon which is soon moving premises.

Since the Christchurch earthquakes last year,

Do. Hairstyling have been operating out

of the same premise as H&B Hair Art and

Beauty. Marianna also thanked the team

at this salon for all of their support.

CENTRAL REGIONAL WINNER

MEGAN STOvELL-DUNDAS, HEADSTART HAIR DESIGNMegan was overjoyed to be named the

Central regional winner for Apprentice of

the Year.

She was on the bus from Wellington to

Kerikeri when she received a call from a

workmate letting her know the good news.

“I screamed! I was so excited. The people

on the bus were probably wondering what

was going on,” she laughs.

Megan, an apprentice at Headstart Hair

Design in Kilbirnie, is passionate about

what she does.

Along with working as an apprentice as at

Headstart Hair Design, she spends a lot of

her spare time immersed in the industry

doing photo shoots, volunteering at

Wellington Fashion Week. Anything creative

she can get her hands on, she will be there.

Megan submitted a film as her application,

something she had put a lot of effort into.

Her flatmate, a film-maker, followed her around

on jobs outside of the salon and captured all

aspects of Megan’s apprenticeship.

“It’s hard work to get yourself across on

paper sometimes,” she says, explaining why

she chose this medium. “I like the way the

film shows my personality.”

She enjoyed the process, especially looking

back on everything she has completed

during her apprenticeship so far.

Headstart Hair Design was also a finalist in

the Telecom Employer of Choice business

award.

MID-CENTRAL REGIONAL WINNER AND APPRENTICE OF THE YEAR RUNNER UP

KIRSTY NICHOLLSKirsty took out the Mid-Central region for

Apprentice of the Year and then went on to

become the Runner Up for the national title.

She says she was surprised and excited

with the results, especially as she almost

didn’t have time to apply for the award!

Kirsty’s main goal for the year had been to

finish at the top of her off job training class at

the Western Institute of Technology, a goal

she was proud to achieve. It was her tutor

there who recommended she should apply

for HITO Apprentice of the Year. When Kirsty

found out about the award it was only three

days before applications closed.

Always one to give 110%, Kirsty put in “the

hard yards” to get her application in on time.

“I poured my heart and soul into it and

pulled two all-nighters!”

A mother of one, Kirsty says her main

motivation behind her application was her

son Cooper.

“I want to show Cooper how to succeed in

life by achieving happiness and fulfilment in

everything you set out to do,” she explains.

Kirsty thanked Cooper, her partner and family

who attended the awards to support her, and

her HITO regional manager Fi Nelson.

APPRENTICE OF THE YEAR


“All through my apprenticeship I’ve been thinking about what I can do to better myself. I’ve always been one to go

the extra mile and take any extra training I can.” MARIANNA BROWN

AUCKLAND REGIONAL WINNER

LAURA WILLIAMS, JAN WAITE HAIRDRESSINGLaura is excited to be named the Auckland

regional winner.

“This has definitely been a goal of mine,”

she says. “I’m excited, it’s another great

achievement.”

Laura, who is in the last year of her

apprenticeship, says it’s great to end on a

high note with winning her region.

Starting in the hairdressing industry at

13 years old, she began her career by

working part time at a salon after school.

When she finished high school, she ended

up spending two years at University, but

her passion for hairdressing remained.

Eventually she followed this passion into an

apprenticeship at Jan Waite in Mount Eden,

Auckland, and hasn’t looked back.

“This is where I am meant to be,” she says.

Laura put a lot of work into her application

for Apprentice of the Year 2012.

“It’s not something you can rush,” she explains.

Some of the team from Jan Waite

Hairdressing headed down to Wellington

for the Industry Awards. Laura’s parents

also came down to support her for

the evening.

MIDLAND REGIONAL WINNER

ALANNAH GOLDSMITH, HOUSE OF ELLIOT HAIRDRESSINGAlannah says she was shocked to find out

she had won her region for Apprentice of

the Year 2012.

After being a regional finalist in 2011, this

year she decided to “give it another go and

see if [she] could get a little further.”

This time around she wasn’t able to spend

as much time on her application though, so

she didn’t think she would get as far.

“It’s pretty crazy,” she says. “I didn’t expect

it at all.”

Alannah found out the good news when she

was on her way to Auckland for the Body Art

Awards. Lynette (the HITO Midland Sales and

Liaison Manager) called Alannah to let her

know she had won the region.

An apprentice at Rotorua salon House

of Elliot Hairdressing, Alannah trained

as a chef before choosing a career in

hairdressing. She always had a passion for

hair and makeup, and eventually decided to

pursue this full time.

Having never been to Wellington before,

Alannah really enjoyed coming down for

the awards. Some of the team from House

of Elliot came down for support, along with

Alannah’s family and partner.

NORTHERN REGIONAL WINNER

MOANA RIDDELL, HAIR SCENE – HAIR AND BEAUTYMoana first heard of the Apprentice of the

Year when she was at high school. She has

dreamt of winning her region for a long time.

“A girl at my school was a finalist, and I

looked up to her so much. It’s always been

something I have aspired towards,” she says.

“It’s a huge honour.”

Moana put a lot of effort into her

application, “dedicating her whole life” to the

process for a while.

“I put so much work into my application.

All the way through my apprenticeship I’ve

been saving pictures and keeping a record

of everything I’ve done. It was amazing to

look back on it all – there was so much I

wanted to put into my application!”

Based at Hair Scene - Hair and Beauty in

Whangaparaoa, Moana says the whole

team have been really supportive and

excited her.

The salon was also a nominee in Training

Salon of the Year, so it has been a really

exciting time.

Salon owner Linely Wade came down

for the awards with Moana. Although not

everyone else from the salon could come

down to Wellington, the other girls who

stayed behind planned a night out closer

to home to celebrate.

SOUTHERN SOUTH REGIONAL WINNER

AMELIA NICHOLSON, TOTAL IMAGE HAIR, SKIN & BODYTaking out Apprentice of the Year has

been a goal of Amelia’s throughout her

apprenticeship.

Having spent hours on her application,

she nervously awaited the announcement

of the finalists and, in turn, the regional

winners. She was very excited to find out

she had won the Southern South region.

“It’s unreal!”

Amelia began in the hairdressing industry

as the receptionist at Total Image Hair Skin

& Body in Invercargill. She knew she had

found her passion there and before long

took up an apprenticeship at the salon.

For Amelia, one of her key motivators is to

make her client’s day by bringing the best

service possible.

“Hairdressing to me is more of a lifestyle

than a job!”

She says she enters every competition she

can and strives to be the best.

Unfortunately Amelia wasn’t able to make it to

the awards evening, but it was for an exciting

reason - she gave birth to a beautiful baby

boy sooner than expected. Fiona Townsend,

the regional manager for Amelia’s area,

accepted the award on her behalf. Amelia is

thrilled to be heading into her maternity leave

on a high note as a HITO regional winner. “Jasmine McBeth inspired much of my journey this year” MARIANNA BROWN

8

“Hairdressing to me is more of a

lifestyle than a job!” AMELIA NICHOLSON

JASMINE MCBETH MEMORIAL

SCHOLARSHIP

FINALIST

ANNALEE TASKER, HAIR 2 GOAnnalee is “very honoured” to be a finalist

for the Jasmine McBeth Scholarship.

A mother of three, Annalee has always had a

passion for hair, but the road to pursuing this

passion has not always been a smooth one.

“There have been many roadblocks along

the way, and it hasn’t been easy getting

to where I am today,” she says.

She entered the hairdressing industry

by doing a full time course, and then

decided to try for an apprenticeship.

After being turned down a number of

times, Annalee was eventually offered a

barbering apprenticeship at Napier salon

Hair 2 Go. Although she hadn’t intended

to get into barbering, she soon realised

she had found her niche.

Annalee applied for the Jasmine McBeth

Memorial Scholarship on a recommendation

from her HITO Sales and Liaison Manager,

Fi Nelson.

“I usually like to sit in the background,

but Fi helped me to see that I deserve

this opportunity,” she says.

For Annalee, becoming a finalist and

knowing that someone else can see how

far she has come is an amazing feeling.

“I enjoyed looking back on my journey and

reflecting on it all as I put my application

together…I feel really proud of myself for

what I do and for pushing on when times

were hard.”

FINALIST

KARL EDWARDS, SALON ONE THE COvEKarl was really pleased to make it through

as a finalist for the Jasmine McBeth

Memorial Scholarship.

“In a way, becoming a finalist proves that

all the hard work is worth it,” he says.

Karl has been at Salon One The Cove

in Tauranga for just under four years.

His employer Angela King is very proud

of his achievements.

Karl’s hairdressing career began back in

2006 when he started a full time course

at Hair to Train in Tauranga. After a series

of events that included being asked to

leave his course, Karl hit rock bottom

and realised that “enough was enough.”

He asked a past tutor for help and together

they organised his Cv and he set out to

find an apprenticeship.

Angela ended up taking a risk on Karl and

taking him on at her salon.

“Angela has always believed in me,” he says.

“I never thought I could achieve anything

like this… I will be forever grateful for her

believing in me when no one else did.”

Karl has excelled at Salon One The Cove

and enjoys entering as many competitions

as he can.

RECIPIENT

KALEB PRITCHARD, BLAZEThird year apprentice Kaleb from BLAZE

in Newmarket (Auckland) is very honoured

to receive the Jasmine McBeth Memorial

Scholarship.

Kaleb humbly thanked his mother and

sisters, the BLAZE crew, and his employers

Kelly Latu and Mana Dave for helping him

achieve what he has today.

“I dedicate this award to Kelly Latu,” he says.

“Thanks to Mana Dave… I want to follow in

his footsteps.”

Jasmine McBeth, who passed away after

a courageous battle with cancer 5 years

ago, was an outstanding apprentice. Kaleb

felt he could relate to how driven she was,

and this was the main reason he applied

for the scholarship.

“If Jasmine was able to keep going through

everything, then so can we,” he says.

Kaleb, who was also an Auckland regional

finalist for Apprentice of the Year, enjoys

taking part in competitions and any extra

training that he can get his hands on.

“Any kind of competition, I’ll put my hand

up. You never know what you can achieve

if you don’t try,” he says.

He has many great achievements under

his belt already such as winning the 2011

Protégé award, presenting at the 2012

Sydney Hair Expo and competing for

New Zealand in Madrid at the International

Wella Trend vision Awards 2012 in the

Young Talent category.

Mana Dave and Kelly Latu say he has made

a huge impact on their team since joining

the salon in 2010.

“One of Kaleb’s strengths is his work ethic and commitment to get the best job done.”“You never know what you can

achieve if you don’t try.” KALEB PRITCHARD


10

NOMINEE

EN JAY HAIR COMPANY, MOUNT MAUNGANUIEn Jay Hair Company owner/director

Nicky Robertson was excited to attend

the Industry Awards as a nominee for

Training Salon of the Year.

Being a nominee for this award is the

achievement of a goal the team set at the

start of 2012. They had listed it as a salon

goal to win an award in 2012, and this is

the fourth award they have been up for

in the course of the year.

Nicky and the team put a lot of work into

their application, and they are thrilled with

the results.

Although only a small salon, En Jay has

been very focused on training ever since

they opened in 2007.

They introduced their own training manual

in 2010 which provides a structure to

training, and this is something they are

continually developing.

“We put a lot of time and energy into

training. We’re always bringing apprentices

through,” says Nicky.

“Staff training and development is a vital

part of En Jay’s growth and success.

Our vision for the salon is to be known

in the industry as a great place to train.”

NOMINEE

HAIR SCENE – HAIR AND BEAUTY, WHANGAPARAOAHair Scene – Hair and Beauty owner Linley

Wade was delighted to be a nominee for

Training Salon of the Year. This is the second

year in a row that the Whangaparaoa salon

has been up for the HITO award. This year,

Linley’s apprentice, Moana Riddell, has also

taken the title of Northern regional winner

in HITO Apprentice of the Year.

“We’ve all been very excited,” Linley says.

Linley enjoyed putting the application

together for Training Salon of the Year and

looking at the way they conduct training

from an outside perspective.

Training is a very important part of life at

Hair Scene - Hair and Beauty. They have

been conducting training at the salon for

22 years, and Linley is completely behind

apprenticeship training as the best way to

bring on new staff.

“It’s far better to grow your apprentices

to become your seniors than to hire from

a full time course or from another salon.

They know you, how you work and your

standards in the salon. If I bring in someone

who has been trained in another salon, I

find that I have to retrain them in the way

we do things.”

At Hair Scene - Hair and Beauty, they

have had some great success from taking

Gateway students on as apprentices.

“With Gateway, you get to see them in a

voluntary capacity first,” Linley explains.

NOMINEE

MORGAN & MORGAN URBAN RETREAT, TAKAPUNAThe team at Morgan and Morgan Urban

Retreat were excited to find out they were

nominees for HITO Training Salon of the

Year 2012.

“I’m very pleased,” says Salon Manager Eric

Ladd. “The team is really excited. It’s good

to see the rewards for the hard work we all

put in.”

Owned by Steve and Jennifer Morgan, this

Takapuna (Auckland) salon puts a lot of

emphasis on training. At Morgan & Morgan

the team pride themselves on a high level

of on-going and targeted, specific training.

They see their team members as the

greatest testament to this high level of

training and enjoy watching them develop.

“Seeing people progress through training

is very satisfying,” Eric says.

Morgan and Morgan Artistic Director and

Salon Training Coordinator Erin Walters

consistently puts in the hard yards with

training in the salon. Erin dedicates every

Tuesday afternoon to conducting training

in the salon, and she is very excited about

the nomination.

Unfortunately the team were unable to

attend the awards evening, but Jennifer

says they all waited with baited breath

to hear the results.

TRAINING SALON

OF THE YEAR


NOMINEE

vOGUE KAIAPOI HAIR SPA, CHRISTCHURCHvogue Kaiapoi Hair Spa owner Lisa Steele

is excited to be a nominee for Training

Salon of the Year.

Being up for an award like this is the

ultimate goal, she says.

“It’s an awesome achievement.”

The salon, which has been operating for

almost two years, puts a lot of emphasis

on training.

“I cannot stress enough how important

training is,” Lisa explains. “If you don’t have

training, you don’t progress, and you can

become stagnant.”

At vogue Kaiapoi Hair Spa, training is based

around both the needs of the salon and

also the off-job training schedules that the

apprentices have.

The emphasis placed on training has been

paying off. The last year has seen many

training successes for vogue Kaiapoi

Hair Spa, including third year apprentice

Sarah Wright training and competing

in the regional and national WorldSkills

Competitions. Sarah earned the bronze

medal at the national competition, and she

was also a regional finalist for Apprentice of

the Year 2012.

WINNER

BLUE CACTUS HAIRDRESSING, WELLINGTON CENTRALCentral Wellington salon Blue Cactus is

thrilled to take out Training Salon of the

Year 2012.

“It’s very exciting!” says owner/director

Larissa Macleman.

Larissa dedicated the award to Kerri Cox

and Sonya Cox.

“They do the hard yards…this goes to them.”

Training is a big part of life at Blue Cactus.

All of the staff are either qualified or are on

their way to achieving their qualification.

“As a business we have a strong emphasis

on training and put a lot of time and effort

“As a business we have a strong emphasis on training and put a lot

of time and effort into it. We have had a major focus on our academy in the past 12 months as well, so it seems fitting to be recognised for training now.” BLUE CACTUS HAIRDRESSING

into it,” she says. “We have had a major

focus on our academy in the past 12

months as well, so it seems fitting to be

recognised for training now.”

The team of trainers at the salon helped

put the application for Training Salon of

the Year together, and everyone was very

excited in the lead up to the awards night.

“It makes me so proud to work with a team

who are passionate about what they do,”

says Larissa.

Blue Cactus celebrated its 20th birthday

last month (see article on page 16), so 2012

has been a year of great milestones and

achievements for the salon.

Based in Wellington, some of the team

were able to attend the awards evening

to celebrate their success.

NOMINEE

SERENA WALLACE, CUT ABOvE ACADEMYSerena, the Head of Hairdressing

Department at Cut Above Academy,

says she’s delighted to be a nominee for

Tutor of the Year 2012.

“I’ve never won anything in my life,”

she laughs.

Serena has applied for this award once

before, but this year she says she really

“went to town” on her application. Still, with

all the colourful and exciting applications

she knew would be coming in, Serena didn’t

think hers would grab enough attention to

make it to the top.

“It was a wonderful surprise!”

Serena has been teaching for 14 years. She

loves what she does, and she’s passionate

about seeing her students achieve. She

knows that if she can help them see that

they are worth something and that they

can be something, no matter where they

have come from, this is the first step to

seeing them succeed.

“Each student is different. I love helping

individual students and seeing the difference

it makes. It’s so rewarding,” she says.

NOMINEE

SONIA BAKER-JOHNSTON, MANUKAU INSTITUTE OF TECHNOLOGYSonia was surprised and excited to be

nominated for HITO Tutor of the Year

2012. Her nomination was put forward by

one of the apprentices she teaches

at Manukau Institute of Technology.

“It was such a nice surprise. I was

over-the-moon to be nominated. It meant

a huge amount to me as it means I’m doing

my job properly, and that to me is as good

as winning.”

In the nomination letter, the apprentice

explained how he appreciates the way

Sonia genuinely wants them all to succeed

and makes them feel inspired every time

they are in her classroom.

Sonia has been working in the hairdressing

industry for over 20 years and, for 13 of

those years she has been teaching and

sharing her knowledge with apprentices.

Currently in the role of Senior Lecturer,

she has been at Manukau Institute of

Technology for 11 years.

As someone who is passionate about

what she does, Sonia says the main driver

behind the work and effort she puts in is

her apprentices.

“They inspire me every day,” she explains.

“It’s about what my apprentices think…

I believe that being a great tutor comes

from understanding their needs.”

Sonia enjoyed coming down to Wellington

for the awards.“If you’re teaching apprentices, one thing then you need to make sure

you are doing is walking the talk yourself.” ROBYN COLLINS

12

NOMINEE

ROBYN COLLINS, WHANGANUI UCOLRobyn is excited to be a nominee for Tutor

of the Year 2012.

This year she was honoured to be up for

two HITO awards. Robyn took home the

title for Trainer of the Year 2012.

As someone who is passionate about

education, she says she always gives

“300%”.

“I love breeding passion in others within

the industry,” Robyn says.

The main motivator behind her work at

UCOL for so many years has been teaching

her apprentices.

“They keep me honest – they make sure I

put my money where my mouth is,”

she explains.

“If you’re teaching apprentices, one thing

then you need to make sure you are doing

is walking the talk yourself.”

Robyn encourages all her apprentices

to make the most of every opportunity, so

she in turn has to make the most of every

opportunity that comes her way too.

TUTOR OF THE YEAR

WINNER

LYNETTE JOSEPH, BAY OF PLENTY POLYTECHNICLynette was thrilled to take out the 2012

Tutor of the Year award.

“I’m so grateful to be chosen next to my

peers,” she says.

It has been a goal of Lynette’s for a while

to apply for a HITO award.

“I went to the first ever HITO awards, and

I thought, one day I’d love to win, or just to

be a finalist,” she explains.

Lynette is passionate about what she does,

and she is prepared to go the extra mile. In

fact, she often goes beyond what is expected

to ensure her students are succeeding.

“I am very passionate about the

hairdressing profession and love to pass on

my knowledge and practical skills,” she says.

“I feel that ‘walking the talk’ is critical for the

learner to see.”

Pastoral care is an area Lynette emphasises.

She likes to make sure her students see

her as approachable and know that they

can contact her for extra help or questions

whenever they need to. She often helps

students outside of her work hours if they

need to catch up on work or need extra

assistance in an area.

Lynette put a lot of work into her

application this year and is excited to see

all the hard work pay off.

She enjoyed coming down to Wellington

for the awards evening. “I am very passionate about the hairdressing profession and love

to pass on my knowledge and practical skills.” LYNETTE JOSEPH


NOMINEE

TRACEY LARCOMBE, AHEAD IN HAIRTracey says she was shocked when she

found out she was a nominee for Trainer

of the Year 2012.

“I wasn’t expecting it at all,” she says.

“Now that it has sunken in though it’s all

very exciting and gives me enthusiasm

for the next apprentice that comes into

the salon for training.”

Tracey was nominated for Trainer of the

Year by Melissa Austin, an apprentice at

Christchurch salon Ahead in Hair.

Melissa says Tracey has helped her

achieve her goals and kept her motivated

and organised in her training. Tracey’s

training has helped Melissa “excel in her

apprenticeship”.

“I wouldn’t have been able to be where

I am today without Tracey’s help,” says

Melissa in her nomination letter.

In her training, Tracey tries to motivate

people to the point that they know exactly

what needs to be done and when. She

finds this works well as they still have some

control of their apprenticeship path.

“People get more motivated when they

know that they have achieved their

apprenticeship themselves. After all, there

may be a lot of people involved in the

apprenticeship process, but the person

getting the acknowledgement and

achievement is the apprentice themselves.

They need to feel involved and in control.”

WINNER

ROBYN COLLINS, INDETECHAs someone who is passionate about

education, Robyn is honoured to be

named HITO Trainer of the Year 2012.

“I give 300%,” she says, “and I love

breeding passion in others within the

industry,” she says.

Robyn has had many training successes in

her long career. She has trained apprentices

throughout their apprenticeship journey

with all bar one achieving their qualification

the first time, and this year she trained 2012

WorldSkills National gold medallist Cait

Woodcock.

Robyn says her drivers are “inspiration

and reason”.

In her acceptance speech she noted and

thanked those who inspire her in all she does,

including Lyndsay Loveridge, David Shields,

Grant Bettjemans and Robyn Woodcock.

“The young people, the stylists coming

through the ranks… they are my reason

for doing what I do. I salute and thank you,”

she says.

“You make a living by what you get; you

make a life by what you give…thank you

for letting me give.”

“...gives me enthusiasm for the next apprentice that comes into the salon

for training.” TRACEY LARCOMBE

14

“The young people, the

stylists coming through the ranks… they are my reason for doing what I do. I salute & thank you.” ROBYN COLLINS

TRAINER OF THE YEAR


WINNERS OF THE HITO PHOTOGRAPHIC COMPETITION WERE ALSO ANNOUNCED AT THIS YEAR’S INDUSTRY AWARDS

This is a unique competition where stylists

in training (both those in apprenticeships

and at training providers) copy a photo of a

hairstyle on a mannequin. The goal is to get

the cut as close as possible to the original

photo, while taking creative licence on the

colour work and styling.

Entrants then take a photo of their entry

and send it in to HITO to be part of the

competition.

This year over 60 people from all over

New Zealand entered the Photographic

Competition. Of all the fantastic entries,

only three prizes were up for grabs – the

Facebook People’s Choice Award (voted by

fans of the HITO Facebook page), People’s

Choice Award (voted by guests at the

Industry Awards) and the Judge’s Choice

Award (chosen by a group of expert judges).

And the winners are . . .

BY DIANA TAURARII

ORIGINAL HAIRSTYLE

BY TOM BURKE

BY LOUISE HOWLETT

HITO PHOTOGRAPHIC

COMPETITION WINNERS

FACEBOOK PEOPLE’S CHOICE WINNER

DAINA TAURARII, THE HAIRDRESSING COLLEGE, PALMERSTON NORTH

PEOPLE’S CHOICE WINNER

TOM BURKE, CORKIN AND FRIENDS, CHRISTCHURCH

JUDGE’S CHOICE WINNER

LOUISE HOWLETT, HIGH STREET HAIR, LEESTON

Each winner received a gift basket from Dancoly and a digital camera thanks to HITO.

Congratulations to these winners, and thanks to all who entered. Make sure you enter

again next year!

“This is a unique competition

where stylists in training (both those in apprenticeships and at training providers) copy a photo of a hairstyle on a mannequin.”

16

Wellington salon Blue Cactus

celebrated 20 years in business

this October.

“It’s unbelievable,” Director Larissa Macleman

says of reaching this landmark.

“I still feel like I’m in my 20’s myself! It’s a

mixed feeling. The first salon was another

lifetime ago, but at the same time I don’t

feel old enough to have achieved the

20 year milestone.”

Blue Cactus has come a long way over

the last 20 years. The salon had humble

beginnings when Larissa, along with only

one staff member, began the business.

Blue Cactus now boasts a staff of 25 and,

after moving locations four times over the

years, a prime location on bustling Lambton

Quay. All of the staff are either qualified or are

on their way to achieving their qualification.

Blue Cactus is the 2012 winner of HITO

Training Salon of the Year and has also won

the Global Salon Business Award three times.

The salon celebrated its birthday in style

with a party at the Apartment Bar on Allen

Street, Wellington. Guests included current

and past staff, Gold and Platinum clients,

associates, their design and print team

(Display Schemes), representatives from

L’Oreal and of course family and friends.

“Some of the clients who attended are from

when I did my apprenticeship, and they still

come to the salon today (though I don’t cut

hair anymore myself). Some were from the

early days of the salon,” says Larissa. “I totally

loved the night - it was great to see old faces

and new faces.”

Guests were welcomed on a red carpet, and

the evening also featured a slide show of

“Some of the clients who attended are from when I did my apprenticeship,

and they still come to the salon today.”

images from the last 20 years, 90’s music,

a Blue Cactus quiz, and a photo booth.

Larissa says the speeches were the highlight

of her night. Her father spoke, along with

Gary Marshall from L’Oreal, Blue Cactus

Creative Director Kerri Cox (who has been

at the salon with Larissa for 14 years) and

a client.

Larissa attributes determination, hard work,

perseverance, tolerance and the ability

to change (both her and the business) to

getting her where she is today. She’s already

looking ahead to the next 20 years with

plans to grow the salon’s training academy.

BLUE CACTUS – WINNER OF THE 2012 TRAINING SALON OF THE YEAR

THE BLUE CACTUS TEAM

CELEBRATING THEIR BIRTHDAY IN STYLE

Starting a hairdressing career?Make a smart choice and become a Modern Apprentice

Watch Mary-Ellen Orchard talk about her journey on the HITO Youtube Channel

www.youtube.com/user/HairITONZ

save thousands $ on fees and courses

get a national qualification

start earning money now

be part of a salon family

get great support

learn on the job

To get on the right path for a bright and creative future call HITO on (04) 499 1180 now. Your future is only a call away.

stylistcolourist

business ownertechnician

managertrainer

educatortutor

specialist

Real skills Real Career Real Support

t: (04) 499 1180 e: [email protected]: hito.org.nz fb: hito.news

Appointed Board Member – Jaye Clark

Jaye has had a number of years’ experience in governance, including the Bay of Plenty Polytechnic

Board of Trustees, the Matamata Racing Club Committee, local School Committee and various community

group committees.

She has over thirty years’ experience in all facets of the beauty industry, including developing unit standards,

developing programs, training, managing and owning clinics. She has always had a close liaison with the

hairdressing industry, due to its synergy with beauty.

Jaye has been the co-opted member for beauty on the HITO Board for the past three years. She has also

worked alongside a number of ITO’s in the position as Head of School at the Bay of Plenty Polytechnic.

She has owned her own business for the past ten years, employing a minimum of nine staff. The highlight of owning the business was

being judged New Zealand Clinic of the year 2009.

Jaye prides herself with the fact that she is capable of making positive and informed business decisions. She is a very good communicator

at all levels and has a great ability for problem solving.

Finally, Jaye is passionate about taking the Hairdressing and Beauty industries positively into the future. She believes being a Board

member of HITO will enable her to contribute toward this.

18

Meet new HITO BoardIn the last issue of Forma, we announced the newly Appointed Board Members of the HITO Board. At the Special General Meeting in October, Employer Members of HITO were able to vote for the remaining three elected positions. We can now introduce you to each of the new Members of the HITO Board.

Flora has had a strong background in tertiary vocational education having been Head of Faculty at Weltec

and Wintec. In both roles, she had oversight of ITO contracts giving her a good understanding of the

relationships between ITO’s, ITP’s and the industry.

Flora was also Principal of the Pacific International Hotel School and has been on sector representative

groups at both NZQA and TEC. Flora is an experienced director having in the past been a Ministerial

appointment to the Plumbers Gasfitters and Drainlayers Registration Board. She is an elected member of

the Taranaki District Health Board, is currently chair of Fulford Radiology Ltd and is the Chief Executive of

the New Zealand Orthopaedic Association.

Flora has a strong understanding of the role hairdressing, barbering and beauty play in the economy and as a social good. She is excited

about the new direction HITO is going in, loves the creativity the industry offers and is very supportive of the strategic importance of making

sure trainers and trainees reach the gold standard expected by all involved in the industry.

Independent Board Chair – Dr. Flora Gilkison

Director, SvG Limited | Head of Brand and Community, Westpac New Zealand

Sharon has over 25 years’ experience driving strategic growth, reputation, brand experience, marketing

and public relations for leading not-for-profit, corporate, FMCG, government and educational organisations.

Her experience extends from consulting to senior executive positions in both local and national

government - including time as a ministerial private secretary - and the private sector.

She is an excellent communicator with extensive marketing, media and presenting experience.

Sharon has a real passion for delivering exceptional marketing communications campaigns, and building

strong and effective relationships with clients and their stakeholders.

Sharon was actively involved facilitating the recent HITO constitution and is an avid and committed client of the sector. She has worked

for a number of ITOs and the ITF (Industry Training Federation) and has a huge regard for the role and importance of industry training.

Her directing experience spans public and private sector organisations and companies. Sharon was recently appointed to the permanent

role of Head of Brand and Community for Westpac New Zealand, providing an opportunity for her to be available as a Director of HITO.

When not moving mountains for clients and their customers, Sharon can be found sailing Cook Strait.

Appointed Board Member – Sharon van Gulik

Christa Rowling is the employee representative on the HITO Board.

She began in the industry through a full time course at NMIT. She then completed her apprenticeship at

Bambazonke Hairdressing in Wellington and is now a qualified stylist. Prior to starting her course at NMIT

as a 21 year old, Christa studied Psychology and Sociology at Otago University.

“At school I was a real nerd, and petty much made to go to university. I had done science right through

school, and people thought I would become a doctor or something. But I am also really creative, and a real

people person – people fascinate me. Hairdressing is perfect for me,” says Christa.

Her passion for training motivated her to put her name forward for the HITO Board. “Continually training is really important. You need

to constantly upskill, and keep up with the trends and fashions. I get involved in any training I can get my hands on,” says Christa.

Christa encourages all employees to become a member of HITO.

“It doesn’t cost much. You’re not obliged to come to all the meetings if it doesn’t concern you, but if you do want to come and have a

say then you’re able to do that,” she says. “We want your opinions and feedback now and in the future. If you’re a member, you can be

part of that. It’s so important that employees speak up. If you don’t do it, no one else will do it for you.”

Board Employee Representative – Christa Rowling


Belinda wants to make a valuable and lasting contribution to the New Zealand hairdressing industry.

She passionately believes that apprenticeships are key to the sustainable success of our industry, and is

looking forward to assisting HITO to address key industry issues such as attracting and retaining talent,

and continuing to raise standards and the professionalism of our trade.

Belinda is an experienced hairdresser with 26 years behind her, an accomplished business woman having

owned and operated four salons.

Her corporate experience as L’Oreal NZ Key Accounts and Business Development and as an acknowledged

entrepreneur and educator supports her MBA qualification.

Belinda’s salon Biba has received a number of awards including 2011 Kitomba Fastest Growing Salon and as a 2011 finalist for HITO

Trainer of the Year. In 2010, she employed and trained HITO Apprentice of the Year Emily Frew.

Elected Board Member – Belinda Robb

Anne was on the previous HITO Board for 18 months. Together with her husband she is the owner of

Headquarters Remuera, Auckland.

Anne has been in the industry for 45 years and trained over 50 apprentices in that time. Her personal

experience within the hairdressing industry as a Trainer, Manager, Owner, Assessor and

HITO Ambassador has shown her the uniqueness of our industry and how closely we align with beauty.

She has an understanding of not only where HITO has come from, but also where it needs to go for the benefit

of all the industries involved.

As an elected member of the newly formed Board, Anne says she will be a strong and reasoned voice for those employed in the hairdressing

and beauty sectors. She is passionate about hairdressing and devotes her time to working with the youth of our industry.

She is excited about the new constitution, and with it, the Board structure which will be responsible for this pathway of the future. It is

important that the Board plans for the future, to ensure our industries grow with recognised and respected National Qualifications.

Elected Board Member – Anne Millar

Being immersed in the Hair and Beauty Industry for more than 30 years, Malcolm holds the intrinsic knowledge

and salon business experience to be a proactive member of the Board.

With sound industry knowledge, the technical skills and importantly a driving passion for our industry, he is

ready to be challenged. Holding a Masters in Business Administration, held responsible positions at a corporate

level and maintaining a driving fervour for continued improvement within the industry, he has the required

knowledge and skill level to be a valuable contributor. His strengths are highlighted by: Leadership, Strategy,

Change Management, Business Administration and General Management.

“I have the required skills, and importantly the passion and determination to make a difference to the future

of the NZ hair and beauty industry. The way forward for our industry is through our youth, their participation and engagement, particularly,

the development of their attitude towards their career choice being satisfying and rewarding, as opposed to just a job. There is a need for

developing healthy future employer attitudes, and towards this end, by being a contributor in creating change and influence in younger

trainees will inevitably influence positive change for the industry.”

Elected Board Member - Malcolm Gibbons

Great salon support staff are skilled...

...because all my salon needs right now is a dedicated and exceptional support person...

• Professional reception duties• Stocktaking and salon maintenance• Applying global colours for senior stylists• Finishing off work including blow drying• Up-selling treatments.

These are just some of the skills that a qualified Salon Support person can bring to your salon.

By freeing up valuable time and letting you and your team focus on being productive and profitable, a qualified salon support person will help keep your rebooking rates up.

This 1 year programme of study will bring your new or exisiting salon support employee up to speed and get them on the path to being qualified for only $150 (employee fee) and $435* (employer fee).

If you are an employer or an employee keen to set a higher standard in your salon and want to know more, call your regional HITO office.

North of North Island (09) 579 4844South of North Island (04) 499 5150South Island (03) 338 5376

Real skills Real Career Real Support

NATIONAL CERTIFICATE in

e: [email protected]: hito.org.nz fb: hito.news

* If the employer is a financial member of the Regional Association of Registered Hairdressers, the employer fee is only $217All costs are as of 1 January 2013 and liable to change.

Call HITO now to get started - it’s quick and simple


SO WHAT IS INDUSTRY TRAINING?

Industry training is training that occurs on

the job, such as that in an apprenticeship.

“Industry Training is workplace training that

is linked to national qualifications,” explains

Mark Oldershaw, CEO of the Industry Training

Federation (ITF). “It requires considerable

commitment from the trainees and their

employers. For the employers, the advantage

is that it helps their staff gain skills that

improve the productivity of their business.”

Practical learning is the main point of

difference between industry training

and university training. When you go to

university, training is much more theory

based than on-job industry training.

SO WHY IS INDUSTRY TRAINING vALUABLE?

In the barbering, beauty and hairdressing,

we see employers and trainees receive great

returns from their investment in training.

In 2011, the ITF asked research company BERL

to look into the economic costs and benefits

of industry training. This research found the

benefits include greater productivity, better

self-esteem and motivation in employees.

Hairdressing apprentices add positively to the

culture of a salon and add value to a team.

For example, salon owners who took part

in the research saw apprentices providing

vibrancy to the workplace, bringing new

ideas, energy and a youthful outlook, and

having the ability to attract a younger

clientele.

While there are many benefits for employers

and employees, this research has also shown

that industry training adds significantly to the

New Zealand economy.

“The gains from industry training are

bigger than the cost of stopping it,” says

Dr Ganesh Nana, a key researcher in the

project. “Industry training is a significant

part of the New Zealand economy; if we

don’t do it, there’s a significant effect.”

Barbering, beauty and hairdressing are not

the only industries reaping the benefits of

industry training. We spoke to John Cook

founder and Managing Director of Stainless

Design about the value industry training

brings to his industry.

Founded in 1988, Stainless Design

began by servicing the stainless steel

fabrication requirements of the dairy, food,

pharmaceutical and marine industries.

After an investment into leading technology,

equipment and into their employees,

Stainless Design can now service almost any

industry in any marketplace working with

stainless steel, aluminium and mild steel.

Before starting Stainless Design, John

began as an apprentice himself. He believes

you “can never do too much training.”

“We recognise the essential part industry

training plays in the longevity of industries

in New Zealand,” John says. “As a business

owner, I want to behave responsibly and

add to the pool of skilled workers. There is

a worldwide shortage of skilled workers and

New Zealand needs to do our bit to prosper

in these difficult trading times.”

At Stainless Design, John has found industry

training to be “immensely beneficial.”

Along with the benefits his company and

industry receives, John has seen many

employees profit from training. Employees

benefit through wage increases, changes

in attitudes and gaining skills to make them

more employable, just to name a few.

John sees it at his responsibility to help his

staff gain education and skills.

“We need to value add our team while they

are here and send them away better than

we found them,” he says.

From his experience, John has found that

there are many people who want to take

part in industry training. At Stainless Design,

regular reviews are used to identify those

who are keen to move up and continue

with their education.

“People want to extend their learning,”

he explains.

Stainless Design developed their own

training materials. This has worked well as

they are able to align the training needs

with the specific needs of the industry

and the workplace.

“We created our own training materials

around the specific machines we use,”

says Grant Hamilton, Training Facilitator.

“This includes on-job training and some

online work using Moodle.”

Industry training clearly has many benefits,

no matter what industry you are a part of.

If you are a part of the barbering, beauty

or hairdressing industry and you want to

know more about on the job training or

apprenticeships, call HITO now on

(04) 499 1180.

JOHN COOK

The Value of Industry Training At HITO, we know how important it is to invest in industry training. Training is the way to go if we want to see the barbering, beauty and hairdressing sectors continue to grow skilled people.

For more information about Stainless

Design check out their website

www.stainlessdesign.co.nz

safe practice


An incident has recently been

reported where a client in a

New Zealand salon sustained injury

and hair loss from the use of bleach.

This highlights the importance of

comprehensive training in this area.

“This situation is a good reminder of the

importance of thorough training around

the use of chemicals and how to use

a product safely. We need to be aware

of what factors could arise and cause

damage,” says Erica.

“We all have a responsibility to train the

industry in the careful use of chemical

products. Each stylist also needs to take

personal responsibility to be sure that they

know how to use all chemicals and heed

any safety warnings.”

When working with bleach there are a lot

of factors to consider. Extra caution must

be taken to make sure the hair isn’t packed

so tightly onto the head that it swells and

goes onto the scalp as this can cause injury.

The placement of the hair is also important

as extra heat can be created if hair is

piled onto an area when bleach has been

applied. The top of the head creates a lot

of heat, so special caution is required here.

Analysis, consultation and very careful

consideration of the application process

must be prioritised for safe practice.

Monitoring the client’s comfort and listening

to them is also a critical part of the process.

“It’s so important to be checking the

integrity of the hair and adjusting the

developer strengths according to the hair

type and condition,” says Erica.

If a client ever expresses discomfort then

closely inspect the area and rinse off the

product.

“Stylists need to be asking themselves, have

I consulted thoroughly enough, do I know

what the client has put on their hair since I

last saw them, have I really listened to the

client, have I done a predisposition test, am

I following the manufacturer’s instructions,

is there anything else that I need to factor in?”

A good idea for salon owners could be

to copy the manufacturer’s instructions

regarding mixing, processing, application

and safety factors. Then put them in a

larger font and have these clearly on

display for all staff to see.

Safe Practice in the Hairdressing IndustryThe use of chemicals in hairdressing is something that needs to be closely monitored. Bleaching hair can be a “risky business” says HITO CEO Erica Cumming.

“Analysis, consultation and very careful consideration of the application process must be prioritised for safe practice.”

WHY IS THERE A TRAINING MINIMUM WAGE?

If you’re 16 or over and you’re doing

industry training with a training agreement

(like an apprenticeship) then your boss

can pay you the training minimum wage.

Your training has to involve at least

60 credits a year.

One of the best things about training on the

job is that you earn while you learn and you

don’t have to pay back a big student loan.

The Government understands that training

someone on the job does come at a cost to

your boss.

“By putting the training minimum wage in

place, the Government is acknowledging

that when training someone there is a cost

to the business both in expenses and time,”

explains Renee Heatherwick, HITO National

Sales and Liaison Manager.

Although you may feel that the training

minimum wage is small, your employer

is also investing their skills, time and

resources into training you.

“Having the training wage assists both the

business and the trainee. The trainee will

not gain a debt such as a student loan while

achieving their qualification, while the cost

of training for the business is recognised,”

Renee continues.

The training minimum wage is reviewed

every year by the government. Right now,

the rates (before tax) are:

• $10.80 an hour or

• $86.40 for an 8-hour day or

• $432.00 for a 40-hour week.

If you’re working overtime, the Department

of Labour (DoL) says that you need to be

paid at least the minimum hourly rate for

these extra hours too.

Remember that this is the MINIMUM wage

(emphasis on the MINIMUM). It makes

sense for your boss to pay you more as you

become more experienced and capable of

bringing in more clients or services.

More information on the training minimum

wage can be found on the Department of

Labour website, www.dol.govt.nz. If you

think that you are being paid less than the

minimum wage, or you have any questions

about your wage you should call the

Department of Labour on 0800 20 90 20.

WHAT HELP IS OUT THERE IF I’M STRUGGLING WITH MONEY?

We know that for many apprentices,

starting an apprenticeship coincides with

moving out of home and going flatting.

You may have bills to pay, food to buy

and a home to look after, as well as work

and study to concentrate on.

If you are struggling to make ends meet

on the training minimum wage, we

recommend that you look for assistance

from Work and Income New Zealand

(WINZ). There are support systems in place

that you may be able to apply for, such as

the accommodation supplement. This can

help you with paying your rent and other

living costs. You can head to the WINZ

website (www.workandincome.govt.nz)

or give them a call on 0800 559 009.

We also suggest that you learn how to put

a budget in place to help you watch what

24

Do you have questions about your apprenticeship, your wage, or where the next step is once you have qualified? You’re not alone – most apprentices have similar questions and queries.

Apprentices – what’s on your mind?

Recently we had coffee with some local Wellington apprentices and discussed what

question they want to know the answers to. They told us what questions they had

themselves and what questions they often hear from workmates or classmates.

In this issue of Forma, we have answered five of these questions. In coming issues,

we will answer more.

you’re spending. This can really help you

to get control of your finances. If you’re

wise with your money now, this can help

you build good habits for the future too.

Then when you start earning a higher wage

and have more to spend and save you will

know how to control your money.

Work and Income have some great

budgeting tools on their website to help

with managing money. ‘Sorted’ is another

website with some awesome tips on how

to budget. Check out their website at

www.sorted.org.nz

SOMETIMES I SEE PEOPLE LEARNING THINGS IN DIFFERENT YEARS OF THEIR APPRENTICESHIP THAN I DID. WHY DO CHANGES GET MADE TO THE QUALIFICATION, AND WHO MAKES THE CHANGES?

The qualification you complete in your

apprenticeship is constantly being reviewed,

and sometimes there are changes made.

There is an advisory group who constantly

work towards making our hairdressing

and barbering qualifications relevant to

the industry. The Advisory Group reviews

these qualifications regularly. They meet

four times a year to talk about the changing

industry needs.

“A change normally happens when the

advisory groups take on board feedback

to make sure that the current qualifications

are meeting the needs of industry,” says

Renee Heatherwick.

This is why you may experience changes to

the hairdressing or barbering qualification,

or see other apprentices doing units at a

different time than you did.

The Targeted Review of Qualifications (TRoQ),

which is currently taking place, will also mean

some substantial changes to the national

qualifications in the next couple of years.

WHAT IS THE TROQ?

This review was started in the hairdressing

and barbering industries last year by the

New Zealand Qualifications Authority (NZQA).

NZQA oversees all the qualifications in

New Zealand.

They started the review as they want to

cut down the number of qualifications in

New Zealand. They noticed that there were

several similar qualifications, and there

was a lot of duplication that was confusing

to learners.

This was a particular problem of

Hairdressing. NZQA plans to reduce the

number of qualifications. They hope this

will make the system easier for learners and

employers to understand. You may have

noticed there are many different certificates

out there that you can apply for, many of

which are local certificates and not national

certificates. Although they have different

names and are offered at different training

providers, the content and what you learn

in each one is very similar.

As our industry is going through this

eview now, the result will bring some

changes to our qualifications that you

will certainly notice.

WHY DOES IT TAKE SO LONG TO GET QUALIFIED IN NEW ZEALAND?

A hairdressing apprenticeship takes about

three to four years to finish. This may seem

like a long time when you could go into

a full-time course and come out after a

year with a certificate. But the difference

is significant.

The reason that our qualification is this length

is because this is what the hairdressing

industry decided on as the best length of

time. Their decision is based on what the

needs of the industry and what skills you

need to have to meet these needs.

There are two final units involved in a

hairdressing apprenticeship; unit 2757

and unit 2759.

To complete unit 2759 you have to prove

you can do services in a real salon with real

clients within real commercial timeframes,

and this takes time. You need to show that

you are doing at least 25 clients per week

over a period of four weeks. Although it can

take a while to build up a client base like

this, HITO and professional business in the

hairdressing industry think it is essential for

a stylist to have this experience.

Feedback we receive from the Hairdressing

industry clearly shows that salons believe it

is important to gain evidence on real clients

in a commercial environment and not just

in a school environment.

We want to make sure that when a

stylist holds a national qualification, it’s

a guarantee they have all the skills and

commercial experience needed to

operate as a professional stylist. HITO is

committed to driving up the standard

of professionalism and quality for all

of New Zealand barbering, beauty and

hairdressing. Our goal is to ensure

that every person in our industry in

New Zealand is nationally qualified.

This is the value of our national qualification

against other local provider-based

certificates, both here and overseas.

Thanks to Danika Johnson and Aaron

Lane for contributing their questions.

Remember, if you have your own

questions or queries then email at

[email protected]. Your question

could be answered in the next issue

of Forma.


AARON LANEKELLY HENDERSON (HITO)

WITH DANIKA JOHNSON TRACY QUINN (HITO) & AARON

making it cheaper to be a student

Code: 65173


HITO have teamed up with StudentCard, NZ’s Largest national tertiary discount network, to bring you a special edition exclusive HITO Official

Trainee Card. This will be free for all trainees and will replace your old student ID card.

Save hundreds of dollars nationwide on everything from movies, insurance, power, coffees, stationery, household goods, and more, all with big name brands that you

already shop with.

Some examples;$10 MOVIE TICKETS WITH HOYTS

$6.90 PIZZAS EvERYDAY AT DOMINOS

SPECIAL PRICE BURGER KING MENU

SPECIAL OFFERS AT vODAFONE

10% OFF WINES AND SPIRITS AT LK

COST + 10% AT NOEL LEEMING / BOND & BOND

$80 CREDIT OFF FIRST POWER ACCOUNT WITH CONTACT ENERGY

30% OFF STATIONERY WITH OFFICE MAX

5% OFF ELECTRONICS, 10% OFF STATIONERY AT WAREHOUSE STATIONERY

Plus heaps of other deals all over the country, all for you, available everyday with your HITO Trainee Card.

Registration packs will shortly be winging their way out to you via email and post so look out for them.


Code: 65173


Dear Trainee/ApprenticeTAKING OWNERSHIP OF YOUR OWN TRAINING

This is a hard hitting letter that I truly urge

you to take the time to read:

Jim Henson, the creator of The Muppets,

said “Life’s like a movie, write your own

ending. Keep believing, keep pretending.”

You are now a young adult and are

responsible for your own destiny and,

in this instance, your own training.

If you are like most of the creative, right-

brained personalities who choose to

become hairdressers, we are often in a

hurry to get to what we want to do –

‘the creative stuff.’

We all need to start at the beginning and

set some strong foundations on which to

build the basic skills to become a qualified

hairdresser.

This means firstly understanding what you

have committed to. If you don’t understand,

then ask and ask again until you do.

Find a mentor/buddy - someone who will

guide your path and keep you to task.

Training is about ‘pacing’:

• First you must learn each task.

• Next you must practise over and over

until you are competent.

• Then and only then can you begin to

collect your evidence.

• Once you have all these boxes ticked

you are ready to be assessed by a

Training/Tutor Assessor.

These are the standards you must

deliver - not your ‘salon standards’ but

rather the standards as defined nationally

by all assessors who teach the units in

hairdressing.

There lies the answer: your trainer should

be knowledgeable in the units you will be

learning. Therefore choosing someone who

has sat them before is a wise move.

“I didn’t get there by wishing for it or hoping

for it, but by working for it.”

– Estee Lauder

If you don’t have the right person in your

salon, talk with your HITO Sales Manager -

there are other options.

The only way to ensure you will qualify is

to commit and to chip away daily, weekly.

It’s your responsibility to PRACTISE until

you have each skill mastered.

Trust me, if you don’t plan and commit

then you will have neither the skills nor the

knowledge that allow you to choose your

path in life.

At this point you are probably thinking

“rubbish, I am different!”

Guess what, we are each different!

So let’s get down to the nitty gritty: you

have chosen to be a hairdresser and the

only roadmap is the one we all must travel.

The only difference between us is how

focused we are and how much we are

prepared to commit and to work?

It is your employer’s responsibility to meet

the needs of your training, be it in-house

or sometimes beyond.

What is three years out of your life time

to give you the most amazing career

opportunity that will let you choose

‘where to from here’?

The world really can be at your beck

and call!

However, if you lose your focus or let

people or circumstance stand in your

way, your future may not be as ‘bright

and full of promise’

Trust me this is an amazing career choice,

keep it front of mind and who knows it

may be your name we see in lights!

Good Luck.

Lyndsay Loveridge

“I didn’t get there by wishing for it or hoping for it, but by working for it.” ESTEE LAUDER

Letters from Lyndsay

Lyndsay Loveridge is an experienced stylist, trainer, salon owner and mentor. She has been a HITO champion, Training Salon of the Year owner and ambassador.

In this issue of Forma, she has written a letter of encouragement for both employers and employees. She “shoots from the hip” in her own unique style.

28

Dear Salon Owner/EmployerTAKING LEADERSHIP OF YOUR SALON TRAINING

This is a hard hitting letter that I truly

urge you to take the time to read.

Please first read my letter to your

Trainee/Apprentice.

As the employer, you have entered

a Training Agreement and you have

responsibilities to effectively train in

an appropriate time frame; meaning

in readiness to meet the assessment

timetable of your trainee/apprentice.

“You cannot escape the responsibility

of tomorrow by evading it today.”

– Abraham Lincoln

It’s a different world out there from when

any of us trained; there are distractions,

and there is a sense of urgency by your

employee to actually ‘do hair’.

It’s easy for us to get

caught up in the many

commitments of both our

salon and personal lives and

miss those tell-tale signs of

despondency because of

a lack of progress.

Remember, a happy staff is a productive

team who are having their needs for

education, challenge and responsibility

met, and doing what they were employed

to do – hair!

It really can be as simple as communicating

openly, regularly and having an in-salon

training program that, when aligned to

the HITO training, does deliver.

There are no excuses when all parties met

their responsibilities.

Make it a priority and it will be a win–win.

You should find greater staff stability and

with it better returns.

Take it from one who knows and has been

there done that!

Lyndsay Loveridge

“You cannot escape the responsibility of tomorrow by evading it today.” ABRAHAM LINCOLN


Recession proofing your businessGetting through a recession can be tough for a small business. With expenses increasing, sales going down and customer and employee retention issues, business owners need to have a plan in place to come through the other side.

We have done some research and here are 8 things you can do to help combat a recession and see that your business comes out the other end stronger than ever.

1. MAKE A PLAN YOU CAN STICK WITH AND STICK WITH IT!

You need to have a plan in place of how

you’re going to manage your expenses in

the recession.

It’s a good idea to make a list of all your

expenses and see what could be removed.

Some things, such as loans, rent or

mortgages, will still need to be paid as these

are important to keeping your business going.

You will probably find there are some other

expenses that you could do without though.

This is not a good time to indulge in luxury

items – those things can wait until the

situation improves.

A helpful idea is to split large expenses into

smaller ones so that they become more

manageable.

For the things you need to spend money

on, look around and try to find better rates

by comparing prices offered by different

suppliers.

2. GIvE YOUR CLIENTS THE RED CARPET TREATMENT – ADD vALUE

Now is the time for you to pamper and take

care of your clients more than ever.

In a recession, you will find other businesses

lowering their prices to try and attract your

clients. Make your clients understand why

they should keep coming to you. Make sure

your clients leave feeling like vIPs.

If you can, reward loyal customers with

discounts, loyalty cards and gift certificates.

Remember, if your current clients are

satisfied, they will not only keep returning to

you, but they will bring new clients to you.

3. HOLD ON TO YOUR BEST EMPLOYEES

Losing well-trained stylists isn’t something

you can afford in a recession.

Remember, your employees may be having

financial problems of their own and their first

priority is to take care of their families. You

don’t want to lose your best employees to

your competitors just because they will be

paid 50c more. Reward your best employees

for their efforts through bonuses or raises

linked to performance. After all, if your

business starts doing better through their

efforts then you can afford to give them a

bit more money.

Don’t leave your employees in the dark –

make them aware of your business’ situation.

They will be motivated to work extra hard to

achieve better results if it will help save the

business – and their jobs.

Show yourself to be leading the charge by

putting in extra effort and hours.

4. INCREASE SKILLS AND INvEST IN TRAINING

You may find that a recession will leave you

or your staff with some spare time, so use

this to increase skill levels. This will benefit

you in the long run.

Now would be a good time to build on

your knowledge and learn new skills in

the technical and financial aspects of

your business. Your customers should be

impressed with your product knowledge

and think of you as an expert.

We can’t say it often enough “Keep training

your staff”, so they can provide top notch

service now and especially in the future.

Difficult times don’t last forever and growing

an apprentice now will reap you and your

business massive rewards later. Invest in an

apprentice now.

Businesses all over the world are

rediscovering that the most cost effective

30

and productive employees come though

trade apprenticeships. Don’t get left behind

when things improve, you could be looking

at a big gap in your salon’s skills.

5. OFFER SPECIAL DISCOUNTS AND FREEBIES

New clients (who may also be feeling the

heat of the recession too) will be on the

lookout for special deals and freebies.

Develop special offers and discounts to

attract these people, but it’s recommended

tieing them to a specific timeframe (e.g. ‘for

a limited time only’). This creates a sense

of urgency, and you will get some cash

revenue quickly.

6. USE NEW TECHNOLOGY

Think about ways you could use technology

to create more efficiency.

Make use of the internet to advertise your

services. Many of your clients will be internet

savvy, and the cost is very reasonable

compared to traditional methods such as

the newspaper. Make your website attractive

and interactive, so people will enjoy visiting.

Creating a Facebook page is another way to

interact with your clients and advertise your

skills. Another idea is to hire experts

who can ensure that your salon is always

at the top of the list in internet searches.

If you’re not up with new technology,

bringing in fresh, new talent into the salon

with an apprentice could just be shot in the

arm that your salon needs.

Finally, now could be a good time to start

using some new accounting software so that

you spend less time balancing the books.

This could save you days in the future.

7. BE INNOvATIvE

One definition of insanity is “doing the same

things but expecting different results”.

Are you going through the motions,

working yourself and your team to the

bone but still not seeing any changes?

Then you need to be doing things

differently by being innovative.

Work with your employees to think of

ideas to save money or increase sales.

Get feedback from your customers to find

out what new products or services they

need and fill up that need fast – before your

competitors do!

Things won’t change until you change the

way things are done.

8. DON’T WAIT UNTIL IT’S TOO LATE

Last but by no means least. If you are

serious about your business, don’t expect

things to improve by magic. Take the bull

by the horns and make positive steps in

the right direction now.

Your livelihood is depending on you. . .

“We can’t say it

often enough

“Keep training

your staff”, so they

can provide top

notch service now

and especially in

the future. ”


For more informtion and advice check

out www.morebusiness.com

LORETTA THOMPSON

HITO’s Auckland Sales and Liaison

Manager Loretta has always been

passionate about nails. After years in

the industry, she is proud to have achieved

the National Certificate in Nail Technology.

Loretta completed her national certificate

through the Qualification by Experience

(QbyE) process. This means she could

use her experience in the industry to gain

the qualification, something she would

recommend to everyone in the nail industry.

“The national qualification is well worth doing

– it’s worth its weight in gold,” says Loretta.

“It shows you have been through the

benchmarks and you’re competent in

everything. It’s about being able to give

an all-round service for the client.”

Loretta began in the nail industry after first

starting her career in hairdressing.

“I was getting my own nails done often, and

I felt like there was a need there,” she says.

She got a kit, taught herself how to do gel

nails and began working in a nail clinic in

Auckland city. Loretta also opened her

own small business for a period of time.

She found that because she didn’t have any

formal training, she had gaps in areas such

as the chemical aspect of nails and health

and safety. These are an important part

of training in the nail industry. People can

often miss out on this if they are not trained

beyond the technical skills.

Because of Loretta’s lack of understanding

in these areas, she ended up with a skin

condition on her hands.

“It was itching and burning,” she explains,

“so I called around to try and find help.

Eventually I got to Anne Trott. Anne was the

owner of Creative Nail Design (CND) at the

time and she helped me find out that I had

chemical overexposure. I had no idea that

this could happen – I really didn’t know about

chemical compositions, or health and safety.”

Anne was a huge help to Loretta, who went

on to do a CND workshop. She became

much more aware of the health and safety

aspects after this training.

Since Loretta came on board at HITO

last year she has decided to continue

her education in nails and complete her

qualification by experience.

“In the qualification you get information on

a broader spectrum, not just the practical

skills. I found that I still had loopholes in my

understanding of skin, anatomy and health,

and the national qualification filled these.

If you do Nail Technology by QbyE or as

a trainee, you will get the knowledge you

need to carry out the service to a

high standard.”

Loretta encourages everyone to gain their

national qualification.

“Getting qualified sets the standard in

the industry.”

SUSAN JACOBS

Susan is passionate about the nail

industry. Owner of The Makeup and

Nails Studio in Wellington, she has been

in the business since 1985. She has seen the

nail industry change a lot over this time.

“When I trained in nails, things were very

different to what they are today,” she says.

“I was trained by someone in three or four

days, and we practiced on hard boiled eggs!”

“We used to do really hard porcelain acrylic

nails,” Susan explains, “and the people who

would come in were mainly housewives

who had some money to spend. It wasn’t

as common to get your nails done as it is

today.”

After her training, Susan continued to learn

from her mistakes and gather information

to educate herself more. She also spent time

doing makeup artistry, working on Lancome

and Estee Lauder counters, as well as

tutoring at Whitirea Polytechnic.

“I always wanted to do more training

and see more value out there in the nails

industry. There is no way that you can learn

everything in a couple of days, but this is the

type of training I was seeing. I want to see a

much higher standard in the industry.”

When Susan found out that she could gain

a national nails qualification by using her

experience, she jumped at the chance.

“I’d wanted to get a national qualification for

a long time. I think anyone who is willing

to grow in themselves should be doing

that. Getting qualified helps to grow your

business as well,” she adds.

Because of the lower standard in the nails

industry in New Zealand, the industry has

had some negative publicity over the years

and earned a bad reputation.

“Hairdressing and beauty therapy

have always had apprenticeships and

qualifications that are recognised, and I

think the nails industry should be the same.

A national qualification is so important

because it sets the bar higher. People who

aren’t trained well can cause a lot of damage

to the nail plate.”

At The Makeup and Nails Studio (which

Susan operated in Newtown for 10 years,

then moved to Hataitai 3 years ago) she

trains people to a higher standard. Trainees

at her studio learn for 3-4 hours a week in-

house over the course of three months.

“This isn’t something you can learn properly

in a few days,” Susan says. “The practical skills

and the theory need to go hand in hand.”

She says the standard set by a national

qualification gives clients the confidence that

they are receiving the best.

“Clients can ask, ‘are you qualified?’ You

wouldn’t go to an unqualified hairdresser,

and you don’t have to get your nails done by

an unqualified person either.”

32

Gain a National Nails Qualification by Experience

SUSAN JACOBS

LORETTA THOMPSON

If you’re interested in getting a National Qualification in nails, here’s what you need to know:

WHEN CAN I START?

You can sign into a training agreement today

to start your learning.

When you application is approved, HITO will

send you the salon skills assignments

to work on.

When you have completed the one week

training course, HITO will send the remaining

assessment documents to you.

Where will the training take place?

95% of training will be done in the workplace,

either with your qualified trainer or CND,

using the DvD training material.

The 1 week skills training course with CND

will take place in either:

• Auckland

• Wellington

• Nelson

• Christchurch

We can arrange other locations if there is a

minimum of 10 trainees who are interested.

Contact your HITO regional manager for

more information.

Course dates will be in early 2013 and

will be arranged based on the number

of people applying.

The training course will take 5 full days and

will take place from Monday to Friday 9am-

5pm. However under special circumstances

the course may run over a weekend.

Travel and accommodation is not included

so will need to be arranged by the trainee.

HOW LONG DO I HAvE TO COMPLETE THE TRAINING PROGRAMME?

The training programme will take 14 months

to complete. You will be using your skills long

before you gain your qualification.

WHAT QUALIFICATION DO I GAIN?

You will gain the National Certificate in Beauty

Services (Nail Technology) Level 3. When you

complete your traineeship successfully, HITO

will send your certificate to you.

WHAT WILL I LEARN?

The practical skills you will learn include:

- Perform Acrylic nails (including pink and

white – tips and sculpture)

- Perform Gel nails (Hard Gel)

- Perform basic manicures and pedicures

- Perform treatment manicures and

pedicures with exfoliation, paraffin, hot oil

and mask therapy

- Perform creative work including French

polish and Nail art (ornamental and

decorative)

- You will also learn theory skills to support

you along the way.

You will need to complete a First Aid course,

but this is not included. You will need to

source these units through St Johns.

HOW MUCH DOES IT COST?

The total cost of the traineeship is $1750.

This is made up of:

• $200 for an application fee

• $315 for an assessment fee and to register

credits

• $1235 for the week long training workshop

and training materials

WHAT DO YOU NEED TO DO TO COMPLETE THIS QUALIFICATION?

The most important part of this is to make

the commitment to do the work required.

Your assignment work will include:

• Salon Skill assignments are a series of

tasks for you to work through under the

guidance of your employer. A great way

to start the on the job training process.

• Finding images of tools of the trade and

describe how to maintain these, also the

difference between high risk tools and low

risk tools.

• Build a 3D model of a nail, take a photo to

send in for marking, as you build the nail

structures you will describe the functions

of each and find out about the supporting

structures.

• Take some time to find different images

of nail conditions and then describe the

signs/symptoms, possible causes and

how to manage the situation if a client

has this condition.

Practical work will include:

• When you have become experienced

in a practical skill, you are ready to work

on the portfolio. These can be done on

paying clients

• A guide book has been developed to

help encourage you to through the

process of what you will need to collect

during this process.

• When this is completed and signed

off by your employer it is ready to be

submitted to HITO for marking.

vERIFICATION

A qualified verifier will visit you at your

workplace to observe you working as a

nail technician. Your portfolio will be

marked by a verifier at HITO and returned

to you afterwards.

To find out more, contact your regional

HITO Sales and Liaison Manager or

visit www.hito.org.nz to download a

Training Agreement.


• Perform Acrylic nails (including pink and white tips and sculpture)

• Perform Gel nails (Hard Gel)

• Perform basic manicures and pedicures

• Perform treatment manicures and pedicures with exfoliation, paraffin, hot oil and mask therapy

• Perform creative work including French polish and Nail art (ornamental and decorative)

• Learn skills to work within the salon

• Gain knowledge about the nail

• Learn about the tools and products that you will work with

• Work safely and professionally.

HITO has launched a new traineeship just for you.

Taking 14 months, you will learn skills in an intensive 1 week workshop and then put your skills into practice in your workplace.

Put your skills to the test, gain a national qualification.

APPLY TODAY

You can download an application form from the HITO website at www.hito.org.nz/documents-forms/training-agreements/or email us at [email protected]

Real skills. Real support. Real career.

Do you want to...

Make nails your profession

National Certificate in Beauty Services

nail technology


The hairdressing industry lost a

legend in November with the passing

of Margaret Yates.

A founding member of HITO and the first

HITO Chair, Margaret was a champion of

our industry. She has contributed hugely

to shaping the hairdressing industry and

the qualifications we have today.

In her long career, Margaret earned a lot

of achievements to her name, including

receiving an MBE for her services to the


“Her strong leadership helped set HITO

up as a respected ITO,” says HITO CEO

Erica Cumming.

“The development of the standards

and qualifications that were registered

with NZQA was a significant achievement

as hairdressing was one of the first

qualifications to be registered… Margaret

was well respected within the industry

and beyond with many government

officials recognising her commitment to

the industry and education. She was a

straight talker and nothing but the best

was good enough. This attitude helped

carve out the role of HITO and the need

for high quality standards.”

Jo Morshuis, an industry leader, has

known and worked with Margaret for

over 30 years and was on the first HITO

committee with her.

“Margaret worked tirelessly for the industry,

fundraising for the World Cup and for the

Association in general…Margaret was one

of the most energetic women that I have

ever met and nothing was ever too much

of a bother for her if it was for the good of

the industry,” Jo says.

Margaret was one of the founders of

the New Zealand Association of Private

Education Providers (NZAPEP), and she

also founded Avonmore Tertiary Academy.

Avonmore continues within her family now

with two of Margaret’s children carrying

the school on.

As well as being heavily involved in

training and education, Margaret was a

salon owner. She had a chain of salons

in the Christchurch area under the Yates

Professional Salons name.

She was also a much loved wife, mother

and nan.

“Margaret was the most inspirational

of women; a pioneer of our Industry

who readily put up her hand to make a

difference and to pay it forward…I was a

rooky and Margaret a pro, but she took me

under her wing and made me feel of value,”

says Lyndsay Loveridge, experienced salon

owner, trainer and industry mentor.

“It is because of Margaret and others like

her that I began my path in hairdressing…

Margaret can and should be remembered

for the rich and vibrant life she led and for

the way she really did make a difference!”

Jason Hare, HITO’s National Quality

Assurance Manager, trained under

Margaret and was mentored by her.

“She was a matriarch of the industry and

a lot of people feared her, but all admired

what she achieved. She is remembered for

being completely blunt, but if she believed

in you, she would support and mentor you

to achieve as much as you could.”

MARGARET YATES – the loss of a legend

“Margaret was the most inspirational of women; a pioneer of our industry who readily put up her hand to make a

difference and to pay it forward.”

MARGARET YATES

36

The next generation of male grooming at Dads & LadsThink Xbox, a big TV and a fantastic atmosphere and you’ve got Dads & Lads male exclusive salon. Everything about this men’s salon says masculine, right down to the Dads & Lads Ute parked out the front.

“We’re fully kitted out masculine,” says

founder and owner Rebecca Bruce.

“No fluffiness!”

Rebecca opened Dads & Lads in

New Plymouth in 2008 to cater for

the next generation in male grooming.

She has created a men’s haven where

guys can relax and unwind while receiving

top of the line service.

“Men should be given the same options as

women to prioritise how they look. People

often have an image of an old-fashioned

barber who just does ‘short back and sides’,

but a lot of men are more fashion conscious

now and want more than that.”

At Dads & Lads men can get a service that

fits their needs, whether that is a quick trim

or a fashion cut and colour.

The salon also has a Gentlemen’s Retreat

where you can unwind with a massage,

facial, hot shave or waxing. With treatment

names like Iron Man Facial and Pimp

My Ride, this part of the salon keeps its

masculine edge as well.

Dads & Lads haven’t completely strayed

from the traditional barbershop model

though. They have effectively incorporated

aspects of a typical barbershop with a

modern twist.

The salon has kept a ‘no appointments

necessary’ rule, an example typical of a

traditional barbershop. However with the

business of the salon there are often long

lines for a chair. To help people find the best

time to rock up, they have created a unique

online ‘view the queue’ system. All you need

to do is head to the Dads & Lads website

(www.dadsandlads.co.nz) and you can view

in real time how many people are in the

queue. Modern features like this keep Dads

& Lads on the cutting edge.

There are two Dads & Lads salons currently

operating, and Rebecca is looking for the

right people to open other franchises around

the country. The Dads & Lads mission

statement is that “by 2020, we expect to

have Dads & Lads in every city around

New Zealand.”

“We want men everywhere to be able to get

great service,” Rebecca explains.

At Dads & Lads, the culture is quite different

than that of a female hairdressing salon.

“It’s a lively experience with lots of laughter,”

she says. And it’s not just the atmosphere

but the skills and style that are different

as well.

“The skills in barbering are actually really

different to that in hairdressing. We look at

what hairdressers can do and say ‘wow,’

and vice versa.”

One main difference between hairdressing

and barbering is the speed. Barbering is

a very fast paced industry and Rebecca

says the salon will easily do over 100 cuts

per day. She loves the variety this brings.

Although fast paced, barbering still brings

“Even when you’ve been in the industry for so long, it’s good to

know you’re still doing everything right.”


the precision, accuracy and high standard

that customers expect.

“Every 20-30 minutes there’s a new person

in my chair,” she says. “We get to talk to so

many different types of people – it can feel

like you go around the world in a day.”

Originally from the UK, Rebecca “fell into

barbering” at age 15 and knew this was the

career for her. When she trained, there was

no barbering qualification available.

“All of the training I had was in-house. If you

left a shop you didn’t have a certificate to

show for your training, just a reference,”

she explains.

After moving to New Zealand, Rebecca

worked for another barber shop before

opening Dads & Lads. At first she thought

that having a “piece of paper” wouldn’t make

much of a difference to her career, but as the

business grew rapidly she found it hard to

find good staff. She quickly realised that the

best option was to train her own apprentices,

and discovered she would have to be

nationally qualified in order to do this.

Rebecca put her 15 years’ experience

to work in gaining her qualification via

the QbyE process. QbyE (Qualification

by Experience) is a way of using your

experience in the industry to get nationally

qualified. Rebecca found the whole process

to be really positive.

“It was really good to see that what I had

been trained in was what was expected,”

she says. “Even when you’ve been in the

industry for so long, it’s good to know

you’re still doing everything right.”

She gained her National Certificate in

Barbering and was then able to begin

training her own staff at Dads & Lads.

Rebecca’s on to her second apprentice,

while the first person she trained is now

managing a new Dads & Lads franchise.

Rebecca has become an advocate for

qualifications in the barbering industry.

“It sets the standard higher…customers feel

more at ease knowing that their barber is

qualified,” she says.

Rebecca found that gaining her national

qualification was not only good for her

business, but it has opened up other doors

for her too. Since qualifying she has worked

alongside the team at HITO on some

NZQA barbering standards as the industry

representative.

For anyone thinking about getting into

barbering, Rebecca wholeheartedly

recommends it.

“Barbering is a growing industry…

I encourage people to give it a go. Go into

your local barbershop and give it a try!”

THE ‘NO FLUFF’ INTERIOR

THE DADS & LADS UTE PARKED OUT FRONTDADS & LADS

REBECCA BRUCE (MIDDLE LEFT) WITH THE STRATFORD TEAM

To find out more about Barbering as a

career and Modern Apprenticeships in

Barbering, call HITO on (04) 499 1180.

38

A Landmark 50 Years in BarberingIn December barber and hairdresser Ray Astwood reaches 50 years in barbering, a landmark we think is worth celebrating. “You can do a lot with a career in hairdressing and barbering,” Ray says, “it’s all relative to what you put in. The industry has been very kind to me.”

RAY’S WINNING DAY MODEL FROM A 1987 COMPETITION

RAY ASTWOODRAY SHAvES A MANS BEARD FOR CHARITY, 1967

A salon owner and industry assessor,

he has worked closely with HITO for

many years and has been involved

in Hairdressing Associations at a local and

national level since about 1978. A career

highlight for Ray was his induction into the

HITO Hall of Fame.

Raised in Cambridge, Ray began in the

industry back in 1962 when he took up an

apprenticeship as a barber at H.L. Hooker

and purchased his first barbershop in

Hamilton five years later. He has been in

business ever since.

In 1975, Ray, along with his wife Georgene

and their first apprentice, opened Hairline

Ladies & Men’s Hair Designers. Hairline is

still successfully operating today with 9 staff.

The biggest change Ray says he has seen

over his career is the introduction of unit

standards and National Certificates. Apart

from those changes, the foundations of the

industry have stayed the same.

“Styles change, but haircutting stays the

same,” he explains.

Over the course of their careers, both Ray

and Georgene have been very involved in

training. The husband and wife team have

trained all the staff employed by Hairline

Salons; something Ray says involves a great

deal of time, but is well worth the effort. He

is very dedicated to the industry as a whole

and to sharing his knowledge with young

hairdressing apprentices.

“I’ve always said that youth are the future,

and you can’t get anywhere if you don’t train

people,” he explains.

Ray’s favourite saying is “more sweat in

training, less blood in battle,” which sums up

his approach to training – the more, the better.

Since 1967 Ray and Georgene have employed

about 130 staff and trained approximately

80 apprentices, many of which are still in the

industry today and have opened their own

salons in both New Zealand and Australia.

And Ray isn’t finished yet. A new apprentice

has just started on the Hairline team, and he

will be doing their initial training.

Many of Ray’s staff have done extremely

well at local and national competitions while

some have gone on to work at acclaimed

salons abroad. Two of his previous staff

have worked for vidal Sassoon’s Salons in

London, another has worked for Charles

Worthington, and one for Sean Hanna.

Ray and Georgene’s children are also

involved in the industry, making it somewhat

of a family business. Their son Blair, a qualified

barber, has been on the HITO Board for a

number of years, having only recently left

with the introduction of the new Board. Their

daughter is a trained hairdresser and barber

and a HITO assessor.

If Ray was to attribute one thing to helping

him through his long and successful career,

it would be his faith. Ray’s strong Christian

faith has been a “backbone” over the years,

he explains.

With one 50 year landmark under his

belt, the next may not be too far away as

Ray also ticks off his 36th year in women’s

hairdressing.


You can download an application form from the HITO website at www.hito.org.nz/documents-forms/training-agreements/or email [email protected]

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how to find a

new staff member


1. DECIDING IF YOU NEED A NEW STAFF MEMBER

Ask yourself what your businesses needs

are and whether you are prepared and

organised to bring a new team member

on board. Think about:

• Do you need an apprentice or qualified

staff member?

• How will this new person benefit your

business?

• Do you have the facilities for another

team member?

• Are you ready to spend time training?

• What person would be the best fit for

your current team?

• Would it be better to recruit two team

members at the same time?

• Do you have a senior or trainer who can

assist you with training?

• Do you have a relationship with your

HITO Sales and Liaison Manager?

2. ADvERTISE

So you have decided to go ahead with

finding a new team member and you need

to advertise your vacancy.

Where to Advertise?

• Internet sites – We recommend

advertising on the internet as this is

the first place many young people look

when job seeking.

a. www.hito.org.nz (free until the end

of 2012)

b. www.gumtree.co.nz (free)

c. www.te.co.nz (free)

d. www.trademe.co.nz (minimal charges)

e. www.seek.co.nz (charges)

f. www.myjobspace.co.nz (charges)

• At Training Providers

• By talking to your HITO Sales and

Liaison Manager

• Newspapers and local community

newsletters

• Career services (www.careers.govt.nz)

• Gateway Co-ordinators at local schools

• WINZ (www.winz.govt.nz)

• New Zealand Association Registered

Hairdressers (www.nzhairdressing.org.nz)

• Word of mouth (family, friends, employees,

other salons, cafes and clients)

• In your salon or on your window

When advertising, make the advert short,

sharp and exciting. Include details like if the

job is part time or full time and ask for a Cv

and cover letter so you can see a sample of

the candidates writing.

Avoid putting anything into the advert

that is discriminatory (for example, things

that have reference to age, weight, height,

religion, gender or culture).

3. SHORTLISTING

If you have more than one person apply

for the position, carefully read their Cv

and take into consideration their skills,

your needs and how they will fit with

your current team.

If you only have one person apply, ask

yourself if they are the right person?

You do not have to use this person if

they do not fit your needs. Re-advertise!

4. INTERvIEWING

For the interview, meet the potential new

employee in the salon as this gives you a

chance to observe them in your environment

and identify any reactions from current staff.

It can be helpful if you can hear the initial

conversation they have at the reception area

– this can help build a picture of how they

will act around people they don’t know.

Consider taking your potential employee

somewhere other than the salon to do the

interview so that they feel a little more at

ease. This will also let you observe them

in another environment.

Interview Questions

Below are some example interview

questions that you may want to use.

• What skills and attributes do you feel

you have that will contribute to the

Hairdressing Industry?

• Tell me what you know about training

to be a hairdresser?

• What would you consider to be

appropriate clothes to wear to work?

• What motivates you?

• What are your strengths and weaknesses?

• Tell me about your interests?

• Where do you see yourself in three years’

time? (Find out how hungry are they

to progress).

• What are your future goals?

• What other career options have you

considered?

• What do you know about our salon?

• What is important to you in a job?

• Have you had a manager before and if

so what were the things that you liked/

disliked about their management style?

• Have you worked in a team before?

What were the things you liked/disliked

about this?

• What are your salary expectations?

• Where do you think a career in

Hairdressing could take you?

• What is your understanding of an

apprenticeship? (Only for if you’re

employing an apprentice).

At the end of the interview, always ask

them if they have any questions for you.

This will give you an indication of what they

are interested in and what they need from

a job in your salon.

In an interview the questions you ask must

relate to the position that you are offering.

You cannot ask questions that might

discriminate against age, culture, gender

or religion.

At the time of the interview or shortly after

employing a staff member you may wish

to quiz them in order to determine whether

they are:

• Analytical – think and work step by step

and like doing things in orderly sequence,

• Holistic – think and work intuitively,

spontaneously and like general overviews,

• Or a Combination of these.

Do you need a new staff member?Good employment practices around recruitment are important to the running of any business.Before you start looking for a new team member, take a look at the recruitment guidelines below. We have put together tips for each step of the recruitment process so you can find the right person the right way.

42

5. REFERENCE CHECKING

Reference checking your potential staff

member is a very important part of the

recruitment process. Some employers fail

to do this and then find that they have

employed someone who does not have

the skills that they said they had in the

interview, or who may have had previous

employment issues.

You need to check that the following are

true and accurate:

• What was discussed in the interview

• The information presented in the

curriculum vitae (Cv)

• The qualifications presented.

By speaking to previous employers,

you can get a good understanding of

how the potential staff member has

worked in a team, the quality of their work,

their organisational skills, their honesty

and punctuality.

It is recommended that you do at least

two reference checks for each potential

staff member.

If the candidate has not had a paid job

before, then referees such as the school

dean, teacher or family friend can be used.

You must get written permission from

the potential staff member to contact the

referees for the reference check. Under the

Privacy Act you do not need to give the

candidate the information that you were

given from the reference checks. You can

visit www.privacy.org.nz for information

on the Privacy Act.

Information from the reference checking

should form one part of your overall

decision about employing the potential

staff member.

You also need to take into consideration

all aspects including:

• The interview

• The Cv

• Your current team fit

• And, of course, your own gut instincts.

When you ring a referee you need to:

• Explain who you are and why you

are calling.

• Ask if the person is happy to give

this information and if they have

5 minutes free.

• Have the question form in front of

you and fill this out as the person gives

you the information.

• Thank the person for their comment

and time.

Once you have made a decision about

a new employee, the next important

steps need to be followed:

• verbal Offer

• Letter of Appointment

• Written Employment Agreement

• Job Description

• Induction

6. vERBAL OFFER

A verbal offer is best done in person but

can be undertaken over the phone if

appropriate. A verbal offer is binding once

offered so you need to be sure of what

you are offering.

When speaking to the person, discuss:

• The position that they have applied for

• The date and time they will start

• The agreed hours of work

• The confirmed venue

• Salary

• What to wear

• What to bring (IRD and bank details)

• That you will follow up with a letter of

appointment and a written employment

agreement.

7. LETTER OF APPOINTMENT

A letter of appointment outlines the conditions

that you as an employer are offering.

This can be given before an employment

agreement but generally is given at the

same time.

An example of a letter of appointment

can be found at www.ers.dol.govt.nz

8. WRITTEN EMPLOYMENT AGREEMENT

All employees in New Zealand must have

a written employment agreement.

A free step by step tool to make an

employment agreement can be found

on the Department of Labour website

www.ers.dol.govt.nz or can be purchased

through HITO for $45.

An employment agreement must include:

• The names of the employee and the

employer

• A description of the work to be performed

• An indication of the place and hours

of work

• The wages or salary payable

“Reference checking your potential staff member is a very important part of the recruitment process. Some employers

fail to do this and then find that they have employed someone who does not have the skills that they said they had in the interview.”


• A plain language explanation of services

is available to help sort out employment

relationship problems

• A provision confirming the right to at

least time-and-a-half on a public holiday

• For most employees, an employment

protection provision that will apply even

if the employer’s business is sold or

transferred, or if the employee’s work

is contracted out.

Once an employment agreement is given,

tell the potential staff member that they

have the legal right to take this document

away and encourage them to seek

independent advice. This will ensure they

are making an informed decision.

The employment agreement should be

signed by all parties as soon as possible

before they have started work. Give a copy

to the new staff member.

If there is no written employment

agreement, an employer may be fined.

9. JOB DESCRIPTION

Outline in writing the tasks and duties that

the employee will be undertaking in their

employment. Give the staff member a

copy and place a copy in their personal file.

Add a clause that says “any other duties

that the employer may require” as this will

cover times when you, as the employer,

have additional tasks outside the usual

day-to-day duties such as a fashion show,

held after hours.

10. INDUCTION

When a new staff member starts work, it is

important that any necessary work related

tools and needs are organised. Ensure that

all housekeeping rules and expectations are

made clear and understood.

Examples of induction process include

discussing aspects relating to:

• Before the new staff member starts

at work:

– Work space

– Space for bag

– Business cards

– Email or computer log in

– Keys

• Documents that need to be given/signed

by the new staff member

– IRD form

– Bank account pay details

– Emergency contact details

– KiwiSaver forms

– Letter of appointment

– Employment Agreement

• On the new staff members first day

– Show them the facilities (toilets, staff

room, kitchen etc)

– Introduce to team members

– Go over alarm and codes

– Phone manner

– Computer

– Confirm hours of work including breaks

– Explain salon hours

– Clarify role, set standards and

expectations

– Training dates and times

– Staff meeting times and expectations

– Train on point of sale (POS) system

– Explain where they will be working

on the floor

– Salon processes and procedures.

It is good practice to record what has

been discussed and that the expectations

are clearly understood by the new staff

member.

If you’re looking for your next team member, then increase your chances of finding the right person by advertising the vacancy on the HITO website.

4 good reasons to use HITO to advertise1. It’s easy and simple

2. You don’t have to register your details

3. It costs nothing – nada, nil, zilch – which is as cheap as you can get!

4. You will reach each of HITO’s friends on Facebook (over 3000 people)

Still not convinced?

This offer is only available until 31 December 2012.

Advertise now at http://www.hito.org.nz/vacancies/list-a-job/


on the HITO website

free job advertisinggot a job vacancy in your salon, clinic or barbershop?


Maori and Pacifika HuiThe New Zealand Government has a strong focus on the participation, engagement and achievement of Maori and Pasifika learners in tertiary education. So, in October, HITO brought a group together to discuss how we can better assist Maori and Pacifika learners.

We asked what we can do better to

help these learners achieve, and

to meet their educational and

cultural needs. People came to Wellington

from all around the country so we could

draw on their wisdom and experience.

“It was a great day with a good mix of

attendees,” says HITO CEO Erica Cumming.

“Both Maori and Pacifika were represented,

trainees and employers, people who have

done the full apprenticeship pathway and

those who have done pre-trade courses,

some who are qualified and others who are

still on their way to gaining their qualification.”

Ron Taukamo from Skills Active (the Sport

and Recreation ITO) facilitated the Hui.

Ron’s tribal affiliations are Ngāti Porou,

Ngāti Ue Pohatu, Te Whanau ā Hinetāpora,

Te Rarawa, Te Aupouri. The meeting began

with a traditional welcome by Kaumatua

Alexander Watson (Te Atiawa Taranaki) and

Kaumatua kaikaranga June Te Raumange

Jackson (Taranaki Iwi, Ngati Haupoto hapū,

Taranaki Te Atiawa, Te Mate Hou hapū

Waiwhetu, Wellington).

“The day was filled with great discussion

and people were really engaged,” says

Erica. “Everyone was generous with their

time and contribution. It was great to see

future industry leaders. All of the group

are committed to ensuring that Maori and

Pacifika people get opportunities and are

successful.”

Among the discussions, the group

recognised that the hairdressing and

barbering sector is a really great way for

Maori and Pacifika to use natural, creative

talents. As a hands-on career, it could be

seen as well suited as they often enjoy a

practical style of learning.

Another key point that came up from the

group was the need to consider how better

to support the diversity within the hair

sector. There are many Maori and Pacifika

people in the industry, and this number

is continuing to grow.

The importance of having iwi, hapu

and whanau engaged in training was

highlighted too. Having that support helps

trainees to succeed.

Denise Whyte from Wellcut and More

Hairdressing in Timaru expressed her

thoughts that encouragement and support

is of particularly great value to Maori and

Pacifika learners. She says the supportive

environment of the salon or spa when

mentoring and buddy systems are in place

can help see these apprentices achieving

better results.

At the Hui, some people expressed concerns

around cultural stigma, such as that around

family obligations versus work obligations.

The group recognised that both work and

family commitments can be managed with

clear communication and respect.

This day has formed the basis of a ‘think

tank’ and the group will continue to work

together to help see more Maori and

Pacifika learners achieving.

KAUMATUA ALEXANDER WATSONDENISE WHYTE FROM

WELLCUT AND MORE HAIRDRESSING, TIMARUCULTURAL GREETING TO ENTER THE ROOM

“Both Maori and Pacifika were represented, trainees and employers, people who have done the full apprenticeship

pathway and those who have done pre-trade courses, some who are qualified and others who are still on their way to gaining their qualification.”

This new Gateway programme allows

secondary school students to see

what it’s like in the beauty industry

by working in a clinic for ten days. Students

will achieve units and gain level two credits

to go towards their NCEA.

This is a fantastic opportunity for school

students to stay in school while trying

out what they want to do for a career.

By spending time in a clinic, students will

gain a little real life experience of what it’s

like working in beauty therapy.

We hear from secondary school

co-ordinators that the student demand

for the Gateway Beauty Programme

is high.

The resources for this programme are

being trialled by two schools, including

Waiopehu College in Levin. Brenda Kean,

Gateway Coordinator at Waiopehu College

says one student who completed a unit

in Beauty Gateway this year found the

materials clean and easy to follow.

Students who do Beauty Gateway normally

spend one day a week at the clinic for ten

weeks, to fit in with their school timetable.

The focus of the ten days in the clinic is:

1. Learning about what is done in the clinic.

2. Finding out how a therapist likes to work

and what’s important to them, so students

are able to help them in their daily work.

When appropriate, students will observe

treatments and give a hand and/or foot

moisturising treatment.

3. Having a look at how to apply makeup

and how to dress for work in the beauty

industry.

Students will also learn:

• How fashion influences makeup, skin and

nail care services and products.

• What the benefits are when receiving

facials and massage treatments from a

beauty therapist.

The study aspects of the Gateway don’t

have to happen within the clinic, but having

the advice of a therapist would certainly

be helpful.

If you are a clinic owner and you would like

to contribute to the ongoing development

of these resources, we would love to hear

from you.

“This is a fantastic opportunity, for school students, to stay in school while trying out what they want to do for a career.”

46

Gateway is coming in 2013Beauty Gateway is an exciting development for those wanting to find out what it’s like to work in the beauty industry while still at school.

If you are a school looking to offer this

to your students in 2013, please contact

[email protected]

Great apprentices come from...

Salons can grow their own apprentices and improveproductivity with a HITO Gateway Student.

Contact your local school careers advisor now to find out how to support a young person and help your business grow.

Visit www.hito.org.nz/gateway to see how one gateway student has grown and developed into a truly valuable employee.

For many salons in training, we

have heard that good training

continues, although there has been

some reluctance to employ the next

apprentice. So, it’s encouraging to hear

that salon owners are now starting to

be more confident about business and

will be looking to employ their first year

apprentices again.

Throughout the year we have heard of

people who started their hairdressing or

barbering training, but didn’t get around

to completing their qualification. It has

been rewarding to work to get those

people qualified. Some may think that a

qualification is just a piece of paper, but

the feedback from those who do qualify is

resoundingly positive. Those who qualify

say they feel more confident in the salon

and are pleased to have finally achieved

what they set out for in the beginning.

Early this year the HITO constitution was

amended to bring in the beauty industry

and create the opportunity for all industry

stakeholders to become a direct member

of HITO. The value of being a member

is really confirming the commitment to

industry training and the continuation of

national qualifications within the sectors.

HITO now has a new Board in place that will

focus on ensuring that industry needs are

met and that HITO is meeting educational

outcomes. Welcome to Flora Gilkison,

Sharon van Gulik, Jaye Clark, Anne Millar,

Malcolm Gibbons, Belinda Robb and Christa

Rowling. Huge thanks to the outgoing

Board members for their total commitment

to HITO and the work that they have done,

especially regarding the HITO constitution.

The Targeted Review of Qualifications

(or TRoQ) within the hairdressing and

barbering sectors has continued this year.

This has meant that all training providers

who deliver hairdressing and barbering

have been required to engage, along

with industry and HITO, to work together

to develop a new suite of qualifications

that will serve the industries well into the

future. It has at times been difficult to find

the best outcome, but the governance

and advisory group have endeavoured to

focus on the best outcomes for all involved.

Work continues on the structure of the

qualifications. All parties are focused on

having clear outcomes so that employers

have confidence in the graduate’s abilities

once they gain their qualification.

We have just celebrated achievements

within the industry at the 2012 Industry

Awards. The applications this year have

been great. I am excited about the strength

of the apprentice’s applications, as well as

the support in training that is evidenced by

the other applications. Congratulations to

all of the award recipients.

We look forward to continuing to support

our industries, as we aspire to have more

profitable and qualified businesses in New

Zealand with training as the backbone.

Erica Cumming HITO CEO

2012 has been a year of change and development

“With Christmas and a New Year almost upon us, I’d like to pass on all my best wishes for a safe and prosperous time.

I look forward to hearing of your successes in 2013.”

48

JANUARY

7 HITO Office reopens

21 WorldSkills Training in Auckland and Christchurch

28 WorldSkills Training in Wellington and Dunedin

FEBRUARY

6 Waitangi Day (Office closed)

14 Off Job Training Day

15 Off Job Training Day

18 WorldSkills Judges Forum

MARCH

17 NZARH AGM

18 HITO AGM

28 Closing date for WorldSkills Applications

29 Good Friday (Office Closed)

APRIL

1 Easter Monday (Office Closed)

14 WorldSkills Regional Competition in Auckland and Christchurch

15 WorldSkills Regional Competition in Wellington and Dunedin

25 ANZAC Day (Office Closed)

JUNE

3 Queen’s Birthday (Office Closed)

8 Sydney EXPO

9 Sydney EXPO

10 Sydney EXPO

JULY

2 WorldSkills International Competition in Germany




6 Beauty EXPO

7 Beauty EXPO

OCTOBER

28 Labour Day (Office Closed)

NOvEMBER

17 HITO and Kitomba/NZARH Industry Awards

DECEMBER

25 Christmas Day (Office Closed)

26 Boxing Day (Office Closed)

Events for 2013

Forma Issue 9

Documents

awards page

awards ceremony

awards evening

judges choice awards

years awards venue

year winners

hito magazine issue

hito photographic winners