For intermediaries only Working smarter together on Aegon Retirement Choices (ARC) This guide gives you information you need to know to continue to submit business on Aegon Retirement Choices (ARC) – for both online and paper based processes. Use the links below to navigate to the product or transaction you want. What to do when someone dies ISA and GIA applications and top ups ARC SIPP (not in drawdown) ARC SIPP (in drawdown) You can email certain forms to us at [email protected]but please remember to use a secure email method if they include your client’s personal, financial or banking information.
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For intermediaries only Working smarter together …For intermediaries only Working smarter together on Aegon Retirement Choices (ARC) This guide gives you information you need to
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For intermediaries only
Working smarter together on Aegon Retirement Choices (ARC)
This guide gives you information you need to know to continue to submit business on Aegon Retirement Choices (ARC) – for both online and paper based processes. Use the links below to navigate to the product or transaction you want.
What to do when someone dies
ISA and GIA applications and top ups
ARC SIPP (not in drawdown)
ARC SIPP (in drawdown)
You can email certain forms to us at [email protected] but please remember to use a secure email method if they include
your client’s personal, financial or banking information.
We understand that this can be a difficult time and we want to make the next steps as simple as possible. Please let us know as soon as you can that our investor has passed away. This allows us to process everything quickly and smoothly for you.
When calling us it’s useful to have our investor’s customer number to hand, and we’ll also need a copy of the original death certificate or the original Grant of Probate.
But if the total value of the estate is under £25,000 then we’ll follow our small estates process – and we won’t need the original Grant of Probate.
Withdrawals
We need an instruction signed by all executors named on the Grant of Probate or in the will for small estates.
We need identity and bank verification of the executors so we can make any payments.
Inheritable ISAs
We must receive a valid Inheritable ISA transfer form signed by the surviving spouse and all executors named on the Grant of Probate or in the will for small
We understand that this can be a difficult time and we want to make the next steps as simple as possible. Please let us know as soon as you can that our investor has passed away. This allows us to process everything quickly and smoothly for you.
When calling us it’s useful to have our investor’s customer number to hand, and we’ll also need a copy of the original death certificate or the original Grant of Probate.
But if the total value of the estate is under £25,000 then we’ll follow our small estates process – and we won’t need the original Grant of Probate.
Withdrawals
We need an instruction signed by all executors named on the Grant of Probate or in the will for small estates.
We need identity and bank verification of the executors so we can make any payments.
Inheritable ISAs
We must receive a valid Inheritable ISA transfer form signed by the surviving spouse and all executors named on the Grant of Probate or in the will for small
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
Single contribution
Online
N/A
N/A
N/A
Regular contribution
Online
None – if direct debit is completed online.
If your business needs your client to sign a direct debit form (ISA or GIA) you can complete the paper form and send to us. But please be aware that sending us a paper form can mean it takes up to 10 working days for us to set up the direct debit.
Client
Post
Cash transfer (ISA only)
Online
We need one ISA transfer authority form for each transferring provider or platform. This is generated as part of the online process. A cash transfer isn’t available for a GIA. Money into a GIA should be paid as a single contribution.
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
Cash transfer of standard pension schemes, block transfers or pension credits
Online We need one SIPP transfer authority form for each transferring provider or platform. This is generated as part of the online process.
Client Email
Individual contribution
Single/monthly
Online
None – if direct debit is completed online.
If your business needs your client to sign a direct debit form you can complete the paper form and send to us. But please be aware that sending us a paper form can mean it takes up to 10 working days for us to set up the direct debit.
Client Post
Employer contribution
Single/monthly
Online Direct debit form and Record of payments due
Transaction type Online or paper based Paper form required and/or things to note
Person to sign the form How to send to us
In-specie re-registrations Paper based A signed transfer authority (make sure re-registration is selected). One form is needed for each transferring provider or platform.
All forms are produced as part of online journey. We also need a pre-populated ARC SIPP re-registration authority
Client Post
Nominate beneficiaries Paper based Death benefit nomination/expression of wish form
Client Post
Increase regular contribution amount
Paper based Change to product details Client Post
Reduce regular contribution amount
Paper based N/A Intermediary Email instruction from you
Change investment selection for regular contribution