You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference. If you would like to join the teleconference, please dial 1.650.479.3208 and enter access code: 921 527 754 #. You will be on hold until the seminar begins. #TMwebinar
For HR, Data Doesn’t Have to Be a Four-Letter Word
Jan 21, 2015
Is the lack of access to good employee data stopping you from making the best decisions possible about your talent and your business? Employee information spread across multiple systems, spreadsheets and sometimes just in legend and folklore is not only frustrating, it can stop us from being as effective and create expensive regulatory compliance and security headaches. And waiting around for some magical data warehouse solution or an expensive system consolidation just isn’t practical.
Join Paul Hamerman, vice president and principal analyst at Forrester Research, and Steve Parker, vice president at SumTotal Systems, as they discuss how to use technological innovations to quickly and inexpensively solve your HR data woes and move on to those strategic initiatives you’ve been waiting to tackle.
In this webinar, you will learn:
How to achieve a global system of record for employee information without having to rip and replace current systems.
How a comprehensive employee lifecycle master data model (MDM) can help solve data issues.
How the same technology can provide access to HR data in context — when and where needed — to drive better decision-making and actions.
Join Paul Hamerman, vice president and principal analyst at Forrester Research, and Steve Parker, vice president at SumTotal Systems, as they discuss how to use technological innovations to quickly and inexpensively solve your HR data woes and move on to those strategic initiatives you’ve been waiting to tackle.
In this webinar, you will learn:
How to achieve a global system of record for employee information without having to rip and replace current systems.
How a comprehensive employee lifecycle master data model (MDM) can help solve data issues.
How the same technology can provide access to HR data in context — when and where needed — to drive better decision-making and actions.
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You can listen to today’s webinar using your computer’s speakers or you may dial into the teleconference.
If you would like to join the teleconference,
please dial 1.650.479.3208 and enter access code: 921 527 754 #.
You will be on hold until the seminar begins.
#TMwebinar
Speakers: Paul D. Hamerman Vice President, Principal Analyst Forrester Research
Steve Parker Vice President SumTotal Systems
Moderator: Kellye Whitney
Associate Editorial Director
Talent Management Magazine
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Kellye Whitney Associate Editorial Director Talent Management magazine
#TMwebinar
Paul D. Hamerman Vice President, Principal Analyst Forrester Research Steve Parker Vice President SumTotal Systems
Webinar: For HR, Data Doesn’t Have
to Be a Four-Letter Word
Paul D. Hamerman, Vice President, Principal Analyst
Forrester Research, Inc.
August 20, 2013
© 2012 Forrester Research, Inc. Reproduction Prohibited
Trends driving HR technology adoption
HR data challenges stem from disparate systems and complexity
A strategic approach to managing HR data
9
Agenda
Top HR technology trends
July 2012 “Embrace Future Trends To Deliver HRM Business Impact”
Software-as-
a-Service
(SaaS)
Mobile
Process
Flexibility
Social
Collaboration
Big Data and
Analytics
Integration
and
Data Quality
Human Resource Management Software Shows Strong Levels of Investment
March 2013 “The Forrester Wave™: Talent Management, Q1 2013”
© 2012 Forrester Research, Inc. Reproduction Prohibited
“What are your firm's plans to use software-as-a-service (SaaS) to complement
or replace the following application?”
19%
6% 6%
19%
12%
21%
14%
10% 10%
12%15%
18%
11%
7% 6%
11%11%
12%14%
13% 16%
18%
16%
16%
0%
10%
20%
30%
40%
50%
60%
70%
80%
HR F&A ERP CRM ePurchasing Learning
Plan to Complementwithin 2 years
Plan to Replacewithin 2 years
Using Some toComplement
Already Replaced All
Source: Forrester Forrsights Software Survey, Q4 2012
Base: 2,444 Enterprise and SMB companies total, 456 to 1220 responses per application category
12
HR and Learning lead SaaS adoption
© 2012 Forrester Research, Inc. Reproduction Prohibited
Trends driving HR technology adoption
HR data challenges stem from disparate systems and complexity
A strategic approach to managing HR data
13
Agenda
HR data proliferates across our 6 process categories
October 2012 “Consolidation And Innovation Transform The HRM Vendor Landscape”
Employee Engagement
HR data has 5 challenging characteristics
1. Dynamic: the data evolves as the workforce changes.
2. Complex: breadth and depth from compliance to talent.
3. Pervasive: HR data is used throughout the company for a variety of purposes.
4. Important: Accurate HRM information is vital to business decisions.
5. Sensitive: Personal information must be protected due to ensure compliance, confidentiality, and privacy.
Employee data lives in disparate HR systems
October 2011 “Manage Master Data About Your People”
The Proliferation Of HR Systems Creates Integration Challenges
April 2013 “Assess Your HRM Process And Systems Capabilities”
Companies struggle with downstream impacts of disparate systems and data
• Talent management – a comprehensive view of
employee profiles is difficult
• Reporting – assembling management reports is
labor-intensive and time consuming
• Data synchronization – HR staff has to manually
reconcile employee data
• Timing issues – batch feeds cause timing issues
that result in rework and retro pay adjustments
• Process inefficiency – employee data may have to
be entered into multiple systems
Companies recognize the value of employee data quality, but have varying priorities to address it
October 2011 “Manage Master Data About Your People”
© 2012 Forrester Research, Inc. Reproduction Prohibited
Trends driving HR technology adoption
HR data challenges stem from disparate systems and complexity
A strategic approach to managing HR data
20
Agenda
© 2013 Forrester Research, Inc. Reproduction Prohibited 21
Source: October 29, 2008, “The ROI Of Master Data Management” Forrester report
Forrester’s master data management maturity model
Goal for
HR MDM
HR data is critical for compliance, planning, and processes
May 2013 “Data Governance Equals Business Opportunity. No, Really”
Master Data Management strategies must evolve from HR records to comprehensive profiles
April 2013 “Market Overview: Master Data Management, Q2 2013”
Assess your HRM processes to determine integration and data challenges
April 2013 “Assess Your HRM Process And Systems Capabilities”
Develop an HR data strategy that optimizes process integration, quality, and analytics
• Integration make
processes timely and
efficient
• Quality drives better
compliance, reliability, and
error reduction
• Analytics creates value for
business insight
Process
Integration
Data
Quality
Analytics
HR
Data
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 27
For HR, Data Doesn’t Have to
be a Four Letter Word
Using Data to Drive Talent Expansion
Steve Parker, SPHR, Vice President, SumTotal Systems
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 28
LACK OF INTEGRATED VISIBILITY AND ANALYTICS
HIGH COMPLIANCE AND OWNERSHIP COSTS
LACK OF INTEGRATED HR PROCESSES
LACK OF A “SINGLE SOURCE OF TRUTH” OF TALENT
LMS
RECRUITING
COMPENSATION CAREER DEV
SUCCESSION
PAYROLL
HRIS
PERFORMANCE
FINANCIALS
ERP
SUPPLY CHAIN
CRM
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 29
of executives are dissatisfied with talent management support 79%
Source: The Hackett Group, Business Services Talent Management Performance Study
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 30
Source: Penn Schoen Berland, 2012
don’t think HR technology helps them do their jobs better 67%
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 31
Data mapping is 70% of project cost
Average HR technology
consolidation Cost: $6 million
Time: 3 years
Technology Vendors: “The only way to get information and value is to buy everyhting from us.”
HR Executives: “We’ll continue to need multiple systems into the foreseeable future.”
Systems Consolidation Isn’t the Answer
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 32
The SumTotal elixHR Platform can quickly
and effectively make sense of big HR data
Master Data Management
elixHR Extending & Linking HR Data & Processes
Pervasive Delivery
Context Data Modeling & Security
Integration
Your Systems & Infrastructure
UNSTRUCTURED
EXTERNAL CLOUD APPS
SUMTOTAL
ERP/CRM
LEGACY TALENT/ 3RD PARTY
CORE HRIS + WORKFORCE
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 33
Context Similar to Amazon and other consumer technology, the system understands the
users profile and what they are trying do and can offer relevant advice and
actions to help the user be more effective
1.
2. Pervasiveness Instead of making users come to the system, the system can use “widgets” and
mobile capabilities to deliver functionality to the user wherever they are working,
even in other, non-SumTotal systems
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 34
Information must be easily accessed where
people are already doing their work
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 35
7:00 am As a result of a promotion to Strategic Accounts, assigned a new top 10 customer for meeting later today.
7:15 am Opens her salesforce.com opportunity record and sees learning specific to this opportunity and connections to people who know this customer well.
7:30 am Uses tools to get up to speed on new opportunity.
10:00 am Nails the meeting. Gets handshake agreement for purchase of new product.
In-Context, Pervasive Access to Learning in
Sales
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 36
7:55 am Arrives at work and is asked to cover the shift of a more senior operator.
8:00 am Clocks in, receives needed training immediately on mobile device, takes certification test and passes. Manager is automatically notified that he is certified.
8:30 am Covers shift with no loss in productivity and grows skills needed for promotion.
In-Context, Pervasive Access to Learning in
Manufacturing
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 37
12:00 pm Assigned a new goal that requires her to use Ruby, a programming language she has not used for 18 months.
12:15 pm
In addition to showing her how her goal will contribute to company success, the system provides specific suggestions of 2 learning activities aligned with the goal to ensure her success.
12:30 pm Starts work on goal with confidence and is immediately productive.
In-Context, Pervasive Access to Learning in
the Corporate Environment
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 38
Talent Expansion tools literally help people
expand their talent
Just-in-time learning in context
More productive
Real-time collaboration with experts
More capable
Targeted, practical career development
Region Lead
Productivity
175%
38% Engagement
76% Promotions
Source: Bersin & Associates 2011
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 39
“I could not do my job
without it.”
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 40
SumTotal Overview
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 41
LEARNING TALENT WORKFORCE PAYROLL & EXPENSE
3,500 Enterprise and SMB customers | 45 million users | $200M+ in revenue
17 million cloud users | 96% Customer Retention | Nearly 30 Years in HR
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 42
Analysts rate SumTotal’s solutions the most
comprehensive
* *
MOST COMPLETE
SOLUTION LEADER CHAMPION #3 IN TALENT
MARKETSHARE
The Forrester Wave: Learning
and Talent Development
2013
Vendor Landscape:
Talent Management Suites 2013
Talent Management
Systems Market Share Report
2013
Talent Management Systems 2013
Copyright © 2013, SumTotal Systems, LLC. │ PROPRIETARY AND CONFIDENTIAL
Page 43
For free resources visit us at
www.sumtotalsystems.com
SumTotal elixHR™ Demo Video Harvard Business Review: Analytics Research (www.sumtotalsystems.com/HBR) The Talent Expansion Manifesto
Solving Talent Scarcity: The Strategy for Winning the New War for Talent
Copyright © 2013, SumTotal Systems, LLC │ PROPRIETARY AND CONFIDENTIAL
Page 44
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