Establishments primarily engaged in preparing meals, snacks and beverages, to customer order, for immediate consumption on and off the premises
Food & Beverage
Service Industry
What is the main aim of F&B Service Industry?
To achieve the customer satisfaction
The needs that customers might be seeking to satisfy are,
Physiological
Economic
Social
Psychological
Convinience
Broadly we can categories the service methods in five types,
Table Service
Assisted Service
Self Service
Single point service
Specialized or In Situ service
1.Table ServiceTypes of Table service,
• English Service(Host Service)• French service• American/Plate Service• Guerdon Service• Snack Bar Service
2. Assisted Service
3. Self Service
4. Single point service
5.Specialised Service
Classification of catering establishments
Catering establishments
Commercial
Restricted Market
General Market
Non Commercial
Restricted Market
• Transport catering• Clubs• Industrial private welfare
• Hotels• Restaurants• Pubs and wine bars• Take away• Fast food
• Institutional catering• Schools• Universities• Hospitals• Prisons• Industrial (own catering)
Commercial establishments• Those operations in which profitability is the primary
concern• These establishments exists in both public and private
sector• Such type of companies, Catering may be the main
activity • Some organizations take catering as a secondary
activity
Commercial catering for a General Market
Hotel
Restaurants/ Snack Bars
Fast food and Take-aways
Bar
Commercial catering for a Restricted Market
Transport Catering
Road Rail Air Ship
Clubs
Function Catering
Non- Commercial Catering Establishments
Those operations in which the profitability of the catering facility is not the outlets primary concern
Operations are either completely or partially subsidized by parent body
Such establishments primary obligation is wellbeing and care of their customers or employees/students
Institutional Catering
Employee Catering
Thank You