FOCUS ON BUILDING DISTRIBUTION - Internmake · solutions. Dispano Distributor specialized in timber and by-products for construction and decoration. SFIC Specialist in interior solutions

FOCUS ON BUILDING DISTRIBUTION2016

BUILDING DISTRIBUTION SECTOR

Saint-Gobain, world leader in habitat, designs, manufactures and distributes high-performance and building materials providing innovative solutions to the challenges of growth, energy saving and environmental protection.Saint-Gobain focuses on the long term to create products and services that make sustainable construction and everyday life easier for its customers.

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CONTENTS

PAGE 02

Edito / Our goal, customer satisfaction

PAGE 04

Shared values

PAGE 16

Customer-driven innovation

PAGE 08

Brands and People who make the di�erence

PAGE 20

Key figures and locations

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N°1IN BUILDING MATERIALS

DISTRIBUTION

NEW BUILD AND RENOVATION MARKET

Our goal, customer satisfaction

24 COUNTRIES

4,100SALES OUTLETS

61,000EMPLOYEES

90 MILLIONSVISITS / YEAR ON OUR BRAND WEBSITES

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03

“�Saint-Gobain Building Distribution aims to be THE Reference of the building trade for its customers.”

To do that, we are permanently focused on anticipating and responding to their changing needs, with a view to facilitating their customer journey. This is why we offer ever more innovative and higher value-added products, services and concepts.

We have adjusted to their consumer trends, by focusing our strategy on a full omnichannel offer. Its purpose is to provide customers with the same level of information, expertise and satisfaction, regardless of the channel used, whether traditional channels - physical branches, call centres, printed catalogues for example - or digital solutions, with e-commerce websites, smartphone apps, virtual catalogues and social media.

To keep on innovating, Saint-Gobain Distribution Bâtiment is notably supported by modern architecture in terms of supply chain and IT systems and on expert teams fully customer-centric, trade professionals and project-driven consumers alike.

It is by constantly strengthening our operational excellence that we intend to stay THE Reference for our customers, our suppliers and our people.

Kåre O. MaloPresident of Saint-Gobain Distribution Bâtiment

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Shared valuesThe men and women running our networks share day in and day out the same customer conviction: “selling” goes hand in hand with “satisfying”.

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BE... EXPERTSWith our generalist and specialist networks,

we provide our customers with a professional response,

ever greater expertise and stronger added value.

BE... CLOSEWe try to know in detail the expectations

of each of our customers. Our daily mission: be attentive and close to them

to give more satisfaction.

BE... INNOVATIVEKeeping a finger on the pulse of new customer needs,

we are constantly on the lookout for new solutions: products and services, showrooms, training centers,

virtual or logistics tools. SEE PAGE 16 FOR MORE INFORMATION

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BE... PARTNERSWe engage in partnerships with suppliers chosen

for their knowledge of the local environment, the quality of their products, their innovation capabilities

and their business support.

BE... UNITEDTake the best of what is done and share and adapt it.

By pooling skills and promoting know-how sharing between our brands,

we are stronger together.

BE... RESPONSIBLEWe have a proactive policy on risk prevention

and environmental protection. Our Responsible Purchasing Policy brings purchasers and suppliers together in a joint commitment in favor of responsible development.

Brands and People who make the di�erenceRooted on its local market, each brand is able to meet the specific requirements of each type of customer thanks to its unique position and team expertise. Together, they contribute to the strength of our business.

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Point.P Matériaux de Construction, multi-specialist builder’s merchant, forms alongside

specialist brands, the network of Saint-Gobain Distribution Bâtiment France.

Together, they primarily target construction professionals, serve new build and renovation markets while providing

a comprehensive range of energy efficiency solutions.

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In the UK, Jewson is our distributor of building materials and sustainable timber.

The network of Saint-Gobain Building Distribution UK and Ireland mainly targets craftsmen and SMEs.

It is made up of generalist and specialist brands, serving the new build and renovation markets.

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In Germany, our building materials distribution market, Saint-Gobain Building Distribution Deutschland GmbH,

is composed of generalists and specialists.

They respond to all kinds of customers and markets. Raab Karcher, its main brand, is also deployed in the Netherlands.

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In the Nordic countries, the main brands are Dahl, plumbing-heating and sanitaryware distributor,

and Optimera, distributor of build materials.

They serve the new build, renovation and sustainable solutions markets,

as well as industrial markets.

Lapeyre, main brand of the Lapeyre group, is the home improvements specialist on new build

and renovation markets.

Manufacturer and distributor, the Lapeyre group proposes a comprehensive offer and customized services

for its range of kitchens, fixtures and fittings, bathrooms, coverings / tiles and joinery.

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The Purchasing and Marketing Department leverages procurement potential by developing and coordinating strong partnerships with a

selected number of strategic and international suppliers.

The synergies created help optimize product and service ranges around specialist trade networks operated by international teams

focusing on different categories: building materials, plumbing-heating-sanitaryware, timber and panels, interior solutions,

roofing, civil engineering, tiles and flooring, tooling.

Next to developing our global brands, the Department actively implements our Responsible Purchasing Policy

throughout the activity.

Specialized categories

Customer-driven innovationIn Saint-Gobain Distribution Bâtiment, we place the customer at the heart of our strategy, at every step along the journey – from searching for information on our brand websites, visiting our sales outlets, up to collecting products or being delivered on the building site.

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With online contents enriched by detailed and illustrated descriptions of our products, virtual tools such as catalogues, comparators or building site simulators, our customers are well-equipped to prepare and optimize their visits in sales outlets.

Lastly, our brands measure customer satisfaction to adapt their portfolio of products and services.

All in all, our omnichannel offer allows us to propose the best solutions possible to our customers.

With an innovative omnichannel o�er,we are constantly looking to guarantee

the satisfaction of our customers.

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Once in our showrooms, they find our selection of products in lifelike situations, discover the latest trends in materials, colors and styles and take advantage of our experts’ advice.

Whatever channel used, our customers can benefit from innovative collection and delivery solutions: drive, click & collect or on-site delivery. Thanks to the pooling and automation of our centers, or the integrated supply chain, we organize in a more efficient and environmentally-friendly way, the flow of materials from the supplier to the customer.

With an innovative omnichannel o�er,we are constantly looking to guarantee

the satisfaction of our customers.

Saint-Gobain Building Distribution, Europe’s N°1 building materials distributor

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Datas as of 12/31/2015

Innovative Materials

24%

Innovative Materials

37%

Construction Products

28%

Construction Products 39%

Building Distribution 48%

Building Distribution24%

2015 TURNOVER

€18.8bn I.E. 48% OF THE GROUP’S

TURNOVER

PERCENTAGE OF SAINT-GOBAIN GROUP SALES BY SECTOR

PERCENTAGE OF SAINT-GOBAIN GROUP INDUSTRIAL ASSETS BY SECTOR

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Datas as of 12/31/2015

France, Belgium, Southern Europe

47%

Nordic and Baltic countries, Switzerland

15% UK, Ireland, Netherlands 22%

Germany, Eastern Europe 10%Americas and Asia 6%HEADCOUNT

76% 24%

PERCENTAGE OF BUILDING DISTRIBUTION SECTOR TURNOVER AND HEADCOUNT BY GEOGRAPHIC AREA

PERCENTAGE OF MEN/WOMEN EMPLOYEES IN THE BUILDING DISTRIBUTION SECTOR

France, Belgium, Southern Europe

41 %

Nordic and Baltic countries, Switzerland

23 % UK, Ireland, Netherlands 21%

Germany, Eastern Europe 11%Americas and Asia 4%

TURNOVER

24

1�|�Luxemburg

220�|�Germany

154�|�Sweden

29�|�Finland

35�|�Switzerland

14�|�Italy

60�|�Spain

2�|�Portugal

59�|�Poland

4�|�Romania

4�|�Lithuania

2�|�Latvia

15�|�Estonia

75�|�Denmark

44�|�Netherlands

2,143�|France

996�|�UK

4�|�Ireland

9�|�Belgium

160�|�Norway

Number of sales outlets�|�Countries

SAINT-GOBAIN BUILDING DISTRIBUTION, EUROPE’S N°1 BUILDING MATERIALS DISTRIBUTOR

Datas as of 01/04/2016

25

43�|�Brazil

1�|�Vietnam

Bombay

AROUND

4�,100SALES OUTLETS

AROUND

61,000EMPLOYEES

LOCATIONS IN

24COUNTRIES

Datas as of 01/04/2016

Shanghai

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GENERALIST, SPECIALIST AND DIVERSIFIED BRANDS

IN EUROPEBELGIUM

SFICInterior solutions specialist.DENMARK

Brødrene DahlPlumbing-heating-sanitaryware, drainage and climate solutions specialist.OptimeraBuilding materials distributor for trade professionals and consumers.ESTONIA

Ehituse ABCBuilding materials distributor.Vennad DahlSpecialist in plumbing-heating-sanitaryware.FINLAND

DahlSpecialist in plumbing-heating-sanitaryware.FRANCE

Within Saint-Gobain Distribution Bâtiment France

Point.P Matériaux de ConstructionBuilding materials and construction products distributor.CEDEOSpecialist in plumbing-heating-sanitaryware.BROSSETTESpecialist in plumbing-heating-sanitaryware.La Plateforme du BâtimentDistribution network exclusively reserved for building trade professionals.

PUM PlastiquesSpecialist in plastic products and solutions.DispanoDistributor specialized in timber and by-products for construction and decoration. SFICSpecialist in interior solutions and insulation.AsturienneSpecialist in roof materials.

Point.P Travaux PublicsNetwork of branches specialized in sewerage, civil engineering, earthwork, roadworks.DecoceramNetwork of brands specialized in tiles.OutizNew generation distributor of construction equipment and tools.Lastly, Saint-Gobain Distribution Bâtiment France develops, in addition to distribution, a ready-mixed concrete activity and the production of concrete products.FRANCE

Within the Lapeyre group

LapeyreDistributor of home improvement products.K par KSpecialist in customized renovation of windows, shutters and doors.GAM : GIMM, Menuiseries FrançaisesProfessional network specialized in trading windows, shutters, doors and staircases.Technifen, WehrTrading of windows, doors, shutters and garage doors for the East of France.

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Styl’décoManufacturing, sale and installation to private individuals of conservatories, pergolas end garden sheds.Vita ConfortBrand specialized in housing accessibility and comfort.GERMANYRaab KarcherBuilding materials distributor.BALZER Group, KLUWE, OBV, Saxonia, SporkenbachRegional building materials distributors.IBA, Muffenrohr, Schulte TiefbauhandelCivil engineering specialists.KERAMUNDO, Fliesen Discount, Platten PeterTiles specialists.DämmisolInterior solutions specialist.PLATTFORM Handwerker-FachmarktDistribution network exclusively reserved for building trade professionals.IRELAND

JP CorryBuilder’s merchant for trade professionals and Private individuals.BassettsSpecialist in plumbing-heating-sanitaryware.PDMMajor supplier of pressurized creosote-treated wood.ITALYVemacMulti-specialist merchant for materials, plumbing, heating, tiles, bathrooms.InternmakeInterior solutions specialist.LATVIA

Builder’s merchant.LITHUANIADahlgeraSpecialist in plumbing-heating-sanitaryware.

LUXEMBURG

IBASpecialist civil engineering.NETHERLANDS

Raab KarcherBuilding materials distributor.Van Keulen Hout en BouwmaterialenDistributor of home improvement products.De Jager Tolhoek (DJT)Distributor of timber, panels.Galvano Groothandel bvSpecialist in heating and sanitaryware.Tegelgroep Nederland bv (TGN) Tiles specialist.NORWAY

OptimeraBuilding materials distributor to trade professionals.MontérBuilding materials distributor to trade professionals and Private individuals.Brødrene DahlPlumbing-heating-sanitaryware specialist.POLAND

Platforma Materialy BudowlaneBuilding materials distributor for trade professionals only.TadmarSpecialist in plumbing-heating-sanitaryware.EkoradSpecialist in heating and renewable energies.PORTUGAL

DistriplacInterior solutions specialist.ROMANIA

Brødrene DahlDistributor of valves, pipes and fitting for the marine sector and other related industries.

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SPAIN

Distriplac - DP MaterialesInterior solutions specialist and building materials distributor.La Plataforma de la ConstrucciónBuilding materials distributor for trade professionals only.SanigrifSpecialist in plumbing-heating-sanitaryware.DiscesurTiles specialist.SWEDEN

OptimeraDistributor of building materials to trade professionals and Private individuals. DahlSpecialist in plumbing-heating-sanitaryware, civil engineering, industry, cooling and property management.SWITZERLAND

Sanitas TroeschDistributor of bathrooms and kitchens for professionals and private individuals.LapeyreSale to professionals and private individuals of home improvement products and services.UNITED KINGDOM

JewsonA leading supplier of building materials and sustainable timber.GrahamSpecialist in plumbing-heating-sanitary products.MinsterNational insulation and dry lining distributor, offering customers a comprehensive range of specialist insulation, dry lining, roofing and ceiling materials.George BoydSpecialists in Architectural Ironmongery.CTDTiling specialist.

Ideal BathroomsSanitary products wholesaler.Neville LumbSanitary products specialist.International Decorative Surfaces Specialist in laminated products, work-surfaces and claddings.International TimberTimber and panel distributor.PasquillSpecialist supplier of timber engineered roofs and floors.Calders & GrandidgeSpecialist treated timber providers.Gibbs & DandyRegional and general builders merchant.FrazerCivil engineering specialist.NormansProvide a comprehensive range of products and materials to the building industry in Jersey.Priority PlumbingOmnichannel plumbing business that supplies quickly, simply, and at low prices.GreenworksOffers consultancy and accreditation in sustainable building solutions and renewable energy measures.

IN THE REST OF THE WORLDBRAZIL

TelhanorteSale to professionals and private individuals of home improvement products and services.

VIETNAM

Brødrene DahlDistributor of Valves, Pipes and Fittings for the Marine sector and other related industries.

Editor: SGDB Communications Dept.Photo credits: F. Dunouau, N. Bouchut, J. Olsson, R. de Bengy, L. Behrendt,

B. Gudim, A. Lombard, T. Bartel, IStock, Fotolia.

Design and production: 01 41 27 91 40 - March 2016.

Certified FSC, PEFC and ISO 14001.

THANKS TO ALL THE WOMEN AND MEN

WHO FORM SGBD

Communications Department Building Distribution Sector

Les Miroirs18, avenue d’Alsace

92096 La Défense CedexFRANCE