FOCAL CRM – Relation Manager

FOCAL ConsultingFOCAL Consulting

FOCAL CRM – Relation FOCAL CRM – Relation ManagerManager

20052005

Maria HedmanMaria Hedman

Project ManagerProject Manager


FOCAL Software has extensive experience in developing and implementing electronic Document Management systems since

1993.

Owners:– Founders (32%)– TM Software (32%)– Nyherji – IBM Iceland (24%)– KB-Bank of Iceland (12%)

FOCAL Software – Corporate ProfileFOCAL Software – Corporate Profile


• Has installed over 20 000 user licences• Started working in quality mangement in

1993 • Started working in health care industry

in 1996• Has 90% market share in quality

management systems in Iceland• Has 100% market share in quality

systems for the health care sector



• SWEDAC – Sweden

• Electrolux/Husqvarna – Sweden, Finland

• Marbodal Kitchen – Sweden

• Norchip – Norway

• GlaxoSmithKline

• Reykjavik University Hospital

• Össur – Iceland, Holland, USA, Sweden

• Medicines Control Agency

• Reykjavik Bloodbank

• Lýf - biopharmaceutical

•...

A few referencesA few references


• Customer Correspondance; phone, mail, letter, fax

• Marketing Matrix; targeting customer• Projects and tasks• Follow up function• Multilingual interface

FOCAL CRM – Relation ManagerFOCAL CRM – Relation Manager












Multilingual interface:• chose language by pressing button for language


Task overveiw in calendar


For further information

FOCAL SoftwareHlidasmara 14IS 201 Kopavogur

Phone: +354 5400 900Fax: +354 5400 901E-mail: [email protected]://www.focal.is

FOCAL CRM – Relation Manager

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