fmgrep.docx

GUJARAT TECHNOLOGICAL UNIVERSITY

Chandkheda, Ahmedabad

Affiliated

PARUL INSTITUTE OF ENGG. & TECHNOLOGY

A

PROJECT REPORT

ON

FACILITY MANAGEMENT GROUP

SUBJECT:

DESIGN ENGINEERING-I

B.E SEMESTER –IV

(COMPUTER SCIENCE & ENGINEERING)

SUBMITTED BY:

Name of Student Enrollment no.

DRASHTI PATEL 130370131099

DRUMIL THAKKAR 130370131173

BHAKTI PAATEL 130370131093

AANAL PATEL 130370131088

Under the Guidance ofMr. Prasun Hazare (Faculty Guide)

Mr.Harshal ShahHead of the Department

Academic year (2014-2015)

CERTIFICATE

This is to certify that project work embodied in this report entitled “Facility Management

Group” was carried out by Drashti Patel (130370131099), Drumil Thakkar (130370131173), Bhakti

Patel(13037013093), Aanal Patel(130370131088)at Parul Institute of Engineering & Technology,

Limda for partial fulfillment of Bachelor of Engineering Degree to be awarded by Gujarat

Technological University. This project work has been carried out under my supervision and is

to the satisfaction of department.

Date:

Place: Vadodara

Mr. Prasun Hazare

Asst. Prof.

CSE Department

Parul Institute of Engineering

& Technology,

Limda, Vadodara

Mr. Harshal Shah

HOD

CSE Department

Parul Institute of Engineering

& Technology,

Limda, Vadodara

ABSTRACT

Facility management group (FMG) system is comprehensive Employee support

management software that provides an integrated console to monitor and maintain the employee

accounts and track the support requests from the employee. The employee support plays an

important part in any product vendor or service vendor firm. The employee support is a single

point of contact for contacts that need help.

To make the process of reporting the issues to the employee, FMG provides you with a

Self-Service Portal where you can log your Requests. Once you have filed your issue, it gets

listed in your employee inbox page.

The purpose of this document is to collect, analyze and define high-level needs and

features of the FACILITY MANAGEMENT SYSTEM. It focuses on the capabilities needed by

the stakeholders, and the target users, which makes work easy.

Table of Content

TOPICS

Cover Page

Certificate

Table of content

Abstract

Chapter 1: Introduction.

Chapter 2: Activities

Chapter 3: Environment

Chapter 4: Interactions

Chapter 5: Objects

Chapter 6: Users

Chapter 7: Learning Needs Matrix

Chapter 8: Conclusion

Chapter 9: References

Research Papers

Acknowledgement

The success and final outcome of this project required a lot of guidance and assistance

from many people and we are extremely fortunate to have got this all along the completion of

our project work. Whatever we have done is only due to such guidance and assistance and we

would like to thank them.

We respect and thank Mr. PRASUN HAZARE, for giving an opportunity us and

providing all support and guidance which made us complete the project on time. We are

extremely thankful to him for providing all the necessary information for developing a good

system.

We would not forget to remember Mr. HARSHAL SHAH, head of department of

Computer Science and Engineering who helped us in successfully completing our project.

CHAPTER1 - INTRODUCTION

GraciousSoft Technologies LLP is providing IT Solutions and Services with various

domains such as Trading, HRMS, CRM, Medical, ERP, Education, IT Staffing, Support etc.

Company is also working on Workforce Solution, which maintains trained resources in ready

pool with expertise in various technologies. We provide IT outsourcing services from

exceptional teams of offshore development services.

Gracious Soft Technologies LLP has a unique way to do certain development processes.

The software adapts to the Customer’s business, not the other way around. GraciousSoft

Technologies LLP is involved in development and provides customization solutions for mid-size

and large scale company .We are working as software reseller and distributer in worldwide.

Mission:

GraciousSoft Technologies LLP was established with a mission to be a client oriented,

technology oriented, people focused, quality oriented, adaptive and innovative in its approach.

Our mission is to promote profitability for our clients and ourselves by providing superior

information services and solutions.

Vision:

Our vision is to emerge as a technology driven dynamic organization, who would offer

innovative value added services to our customers ranging from diverse technical application

support to effective manpower recruitment support, thereby strengthening the business day by

day and earning the respect of our customers and stakeholders.

Facility management group (FMG) system is comprehensive Employee support

management software that provides an integrated console to monitor and maintain the employee

accounts and track the support requests from the employee. The employee support plays an

important part in any product vendor or service vendor firm. The employee support is a single

point of contact for contacts that need help.

To make the process of reporting the issues to the employee, FMG provides you with a

Self-Service Portal where you can log your Requests. Once you have filed your issue, it gets

listed in your employee inbox page.

The purpose of this document is to collect, analyze and define high-level needs and

features of the FACILITY MANAGEMENT SYSTEM. It focuses on the capabilities needed by

the stakeholders, and the target users.

Facility management group (FMG) system is comprehensive Employee support

management software that provides help desk agents and account managers, an integrated

console to monitor and maintain the employee accounts and track the support requests from the

employee. The employee support plays an important part in any product vendor or service

vendor firm.

FMG gives a way by which Employee can make multiple requests for resources. Admin

have the control over the whole activity.

Supervisor has the authority to accept or reject the employee request depending on kind

of employee request and on available resources.

Admin will have MIS report.

The development of this new system contains the following activities which try to

automate the entire process keeping the view of database integration of approach.

Automates information related to employee.

Avoid mismanagement.

Maintains all type of information regarding resources in an efficient manner.

Provides Rich Employee interface.

Working of project:

Project Hierarchy:

GS-FMG

Company Admin

Supervisor Employee Gsfmg Admin

GsfmgSupervisor

GsfmgStaff

Manage Staff

Manage mail and server settings

Manage regional settings

assign roles to staff

assign roles to staff

manage customer

manage fmg admin

manage mail templates

add news

add articles

check employee

request details

verify employee role

aprrove or reject request

send request

view news

view articles

generate reports

view request details

send request

check request category

send request for approval

check acknowledgment

view request details

view news

add articles

view articles

manage fmg staff

manage fmg supervisor

assign fmg supervisor to

staff

view employee request details

assign request to supervisor

view news

check request details

assign request to staff

view request status

view news

check assign request

work on request

change request status

complete assign request

close request

view news

CHAPTER 2- ACTIVITIES

2.1General impressions and Observations

ADMIN Manage organization’s details. Manage departments and locations.

SUPERVISOR Check employee’s request and view them. Approve valid request or reject invalid request. View news.

EMPLOYEE Send request for approval. Check acknowledgement. Check request status.

2.2 Elements, features and special notes Browser, programming language, Base platform, hard drive(100GB), RAM,

processor. It is portable, Convenient, People focused, Technology oriented and innovative. Our vision is to emerge as a technology driven dynamic organization FMG gives a

way by which employee can make multiple request for resources.2.3 Canvas picture

CHAPTER-3 ENVIRONMENT

3.1 General impression and observations Employee’s working in MNC (multinational company) use the application. There is no use of any material that harm the environment so it is environment

friendly.3.2 Elements, features and special notes

It is software application so we need a platform to make the web application. Computers are needed to run the web application. Network is essential.

3.3 Scene Employees working in MNC. Sending request. Supervisor checking for the request whether it is valid or invalid. Providing facilities.

3.4 Canvas picture

CHAPTER-4 INTERACTIONS

4.1 General impressions and observations Employee → Supervisor: requesting for software Supervisor → Admin : Proceeds request if valid Admin → Supervisor : Approve request and provides facilities if it is valid. Supervisor → Employee: provides service if valid.

4.2 Elements, features and special notes

NETWORK It is used for interaction between employees, supervisor and admin.

PC The one from which the employee sends request and the other one on

which supervisor receives it. APPLICATION

By which they communicate. It is efficient to use and one can communicate fast.

Existing system in FMG:

Proposed system of FMG:

4.4 Canvas picture

CHAPTER-5 OBJECTS

5.1 General impressions and observation PC POWER USER LAN

5.2 Elements, features and special notes PC

It is a main component has the employee work on it and if any query occurs, he can communicate with his senior by that.

POWERWithout power computers wont works. Power is essential in any organization or foundation.

USERIt is a person who uses the objects and components.

LANIt is the connection between employee and supervisor.

5.3 Inventory of key objects HRMS TRADING ERP IT STAFFING MEDICAL CRM

5.4 Canvas picture

CHAPTER-6 USERS

6.1 General impressions and observations Employee

Check request, view request status, send request for approval. Supervisor

Check employee’s request, approve or reject request, view news. Admin

Manage request’s status, manage organization details, set request modes, set priority level.

6.2 Elements, features and special notes EMPLOYEE SUPERVISOR ADMIN FMG SUPERVISOR FMG STAFF FMG ADMIN

6.3 Canvas picture

CHAPTER-7 LN MATRIX

CHAPTER-8 CONCLUSION

It is central database management systems which help employees and it is unauthorized for outsiders of organization.

Research Paper 1

Title: challenges in web development

Abstract:

The web-technology is going through major changes these years, both with respect to types of systems based on web-technology, organization of the development work, required approaches and competencies, etc. We must rethink the organization of the development work. This requires a deeper and coherent understanding of the nature of web-development. This paper presents findings from a field study undertaken in a web-development company. From these findings we characterize web-application development and discuss some major challenges to cope with and to find proper support for in the future. We found that web-development is characterized by involvement of many expertise groups with little training and experience in information systems design, that some of the existing modeling and communication tools introduce severe problems, and that the pace of the introduction of new tools and features causes development and management problems. A further complication factor is that web-applications of today often are business critical systems.

Summary:

This paper shows challenges to make an web application which are following:

• New approaches methodologies supporting the dedicated needs.

• Changes in the organization of the development work, ensuring a better interaction among the different groups of expertise and interaction with customer representatives.

• Experimentation with new roles and expertise to be involved in development of web-based information systems.

• Changes in attitude to rigidness of the processes conducted during development; • Improved concepts and tools for interaction, collaboration and coordination among very heterogeneous groups of designers and developers.

• Improved concepts and tools for interaction between developers and users and customers.

While creating an FMG project, above challenges should be noted.

Reference:

Carstensen, P.H., and Vogelsang, L. "Design of web-based information systems - new challenges for systems development?" Proceedings of the 9th European Conference on Information Systems, Bled, Slovenia, 2001, pp. 536-547.

Balasubramanian, V., and Alf Bashian (1998). Document Management and Web Technologies: Alice Marries the Mad Hatter. Communications of the ACM, 41 (7), 107-115.

Bansler, Jørgen P., Erling Havn, Jacob Thommesen, Jan Damsgaard, and Rens Sheepers (1999). Corporate Intranet Implementation: Managing Emergent Technologies and Organisational Practices. in J. Pries-Heje at al. (eds.): 7th European Conference on Information Systems, Copenhagen, Copenhagen Business School, , vol. 3, pp. 750-757.

Baron, John P., Michael J. Shaw, and Andrew D. Bailey (2000). Web-based E-catalog Systems in B2B Procurement. Communications of the ACM, 43(5), 93-100.

.

Research Paper 2

Title: User involvement in web development.

Abstract:

The theme of this paper is development of Web applications used by an organization to publish information to groups of users outside the organization. The paper focus on the challenge for the Web development organizations to help organizations finding and characterizing target groups for web sites and to create Web applications that can be used to communicate certain information and values to these specific target groups. The paper reports from a field study of a project developing a Web application to be used for information publishing to a number of target groups. The field study showed that such a project is different from other types of software development with respect to the point in time the different groups of users are identified and to what extend these groups are involved in the development process. The conclusion is that development of Web based information publishing is characterized by the importance of branding instead of selling products, a characterization of the user of the information system instead of involvement in the development process, that there is no work to be supported be the Web application, and finally that the task of "branding" includes more than usability issues.

Summary:

This research paper include the research of user interaction with web application. This paper includes challenges for developing web applicaton for ease use of user. This paper includes how web application would be consist for user for ease in usage. Also includes web application should be made in a way that it can be changed and can be done changes like publish, download, update whithin the web application. By including term “Brandind” more efficinent web application can be developed.

Reference:

Vogelsang, L. "User involvement in Development of Web Based Publishing," Proceedings of the 11th European Conference on Information Systems, CD-Rom, Naples Italy, 2003.

Carstensen, P. H. & L. Vogelsang (2001). Design of web-based information systems - new challenges for systems development? in Proceedings of the 9th European Conference on Information Systems, p. 536-547, Bled, Slovenia.

Dahlbom, B. & L. Mathiassen (1993). Computers in Context: The Philosophy and Practice of Systems Design, Blackwell Publishers.

DIWA (2002). Design and Use of Interactive Web Applications (DIWA) Research Proposal, http://www.diwa.dk.

Grudin, J. (1991). Interactive Systems: Bridging the Gaps Between Developers and Users in IEEE Computer, Vol. 24 (4), 59-69.

Research Paper 3

Title: Managing networked software development

Abstract:

Software development is increasingly performed in network organizations. The focus of attention is gradually shifting from the project as the basic organization towards a more networked type of organization where relationships between the core project and other partners are established, exercised, maintained and dismantled. In this paper we propose a framework intended for software managers to make sense and diagnosis of the network and based on those points to possible action to be taken. The framework comprises two dimensions. In the one dimension the framework is based the theory of social capital that is used to distinguish between the coherent group of co-workers with a well-established community-of-practice where trust prevails and on the other hand a new relationship where formal control replaces trust. In the other dimension the framework is based on the concept of task uncertainty to distinguish between well-defined tasks that call for problem solving and on the other hand ill-defined tasks that call for problem definition. The framework is applied to four cases and is used to illustrate the network management in the four cases and explain some of the processes involved in the management of networked software development.

Summary:

This paper includes the designing issues for developing a web application. It is a solution for easy communication between different parts of an organization.

Reference:

Jeenicke, M., Nielsen, P.A., Vainio, M., and Vogelsang, L. "Managing Networked Software Development," the 26th Information Systems Research Seminar in Scandinavia, CD-rom, Haikko Manor, Porvoo, Finland, 2003.

Research Paper 4

Title: Managing knowledge in method utilization

Abstract:

The complex and problematic relationship between software development methods and practices is well documented. Methods are difficult to adopt. There are several barriers toward successfully bringing methods to practice, and practices are, by the end of the day, quite different from method prescriptions. Methods are, however, continually developed, and organisations spend considerable resources trying to improve practices through adoption of new methods. We know relatively little about the long-term dynamics involved in such adoption efforts. This research reports from a three year effort within an IT department of a large multinational company in which a new method was first introduced, then used to support organisation-wide projects, and subsequently extended based on emerging practices. The study applies two complementary knowledge management perspectives – networks and networking – to interpret the experiences from the case. The study reveals how method perceptions and approaches shift radically through different stages of software method adoption.

Summary:

Making software development methods easy and adopting them easily. This is the study to reveal how method perceptions and approaches shift radically through different stages of software method adoption.

Reference:

Mathiassen, L. and L. Vogelsang (2005) "The Role of Networks and Networking in Bringing Software Methods to Practice", International Journal of Business Information Systems, Vol. 1(1/2), pp. 102-117.

Research Paper 5

Title: Conceptualizing method utilization

Abstract:

There are not many frameworks of method utilization or use in organization based on empirical studies nor is there a common understanding of these issues. This paper investigates how systems development methods are utilized in practice and proposes a framework to conceive method utilization. The explanatory value of the framework is illustrated by providing an analysis of a case study. The framework highlights several issues of method utilization based on a three years long field study. The framework has two dimensions. The first dimension covers three levels in organizations at which methods can be utilized. They are the organizational level, the project level, and the individual level. The second dimension covers three aspect of utilization of the method that can take place at each level. The three aspects are adoption, adaptation, and use. Thereby the framework provides nine perspectives on method utilization that allow us to understand and guide method utilization in a broader sense than we have found in the literature, which primarily deals with a subset of the nine perspectives. Furthermore, the paper introduces a distinction between method use and method utilization to emphasize a broad view on method utilization. Method utilization includes adoption, adaptation, and use at different levels in development organizations. Method use is strictly defined as the use of methods for systems development.

Summary:

This paper investigates how systems development methods are utilized in practice and proposes a framework to conceive method utilization. Different levels of utilization are explained. Method use is strictly defined as the use of methods for systems development.

Reference:

Vogelsang, L. and F. Kensing (2006) "Utilizing systems development methods - a conceptual framework", Proceedings of the 14th European Conference on Information Systems, Göteborg, Sweden.