FixIT Crew Project Team: Michael Jacoby | Toni McPherson | Beverly Medina Project Sponsor: Long J. Silvers Sr.

FixIT Crew

Project Team:

Michael Jacoby | Toni McPherson | Beverly Medina

Project Sponsor:

Long J. Silvers Sr

FixIT Crew

FixIT Crew is a work-order software used by the Information

Technology Department to electronically track all of the IT

needs that are vital to the success of ABC Company.

Current Business ProblemsABC Company’s IT Department is having

trouble with work order assignment and specific communication regarding the work order.

An electronic tracking system would be beneficial to ABC Company to track technician productivity, recurrence of certain computer related issues, and the amount of monetary resources being allocated to which departments and what kinds of computer related equipment.

Proposed Solution Build a work order system that automatically

assigns the work order to a technician based on the user’s input of which department they work in.

Have a system that will produce reports that show how many work orders technicians have been assigned and the outcomes of the completed work orders.

Enable the system to report the amount of money being used by each department and on what type of equipment so ABC Company can allocate department budgets and improve IT Department spending.

Hardware RequirementsDesktop or Laptop PC SystemServer Space

Form Hierarchy

EMPLOYEES

Login FormWork-order InputGenerate EmailExit

IT DEPARTMENT

Login FormReportsAssignments

System Hierarchy

Business Model Database

USERName

Phone

Email

Dept

Date

Room

Call Type

TECHWR Number

Name

Phone

Email

Dept

Date Received

Room

Date Completed

Call Type

FINANCIAL …….Category

Part

Price

Dept

Implementation minus AccessUSERUserName

UserPhone

UserEmail

UserDept

UserDate

UserRoom

UserCallType

TECHTechName

TechPhone

TechEmail

TechDept

TechRoom

TechWRNum

TechDateReceived

TechDateCompleted

TechCallType

FINANCIALFinCategory

FinPart

FinPrice

FinDept

Login Form – User / IT Dept

Work Request Form - User

Work Order Submitted Form

Menu Options for IT

Financial Inventory Form

Q & A | Comments

Bring it