Fixed-to-Mobile (FMC) Convergence with Microsoft UC Adam Jacobs Polycom Global UCA, Lync MVP @adamjacobs http://imaucblog.com [email protected]
Dec 14, 2014
Fixed-to-Mobile (FMC) Convergence with Microsoft UC
Adam Jacobs Polycom Global UCA, Lync MVP
@adamjacobs
http://imaucblog.com
Microsoft Unified Communications User Group London (MUCUGL) 2
What’s FMC?
“Fixed Mobile Convergence is a transition point in the telecommunications industry that will finally remove the distinctions between fixed and mobile networks, providing a superior experience to customers by creating seamless services using a combination of fixed broadband and local access wireless technologies to meet their needs in homes, offices, other buildings and on the go”
- The Fixed Mobile Convergence Alliance
19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 3
Business Benefits
19/04/2012
• Video (not present)
Microsoft Unified Communications User Group London (MUCUGL) 4
Real world case study(albeit with a non-disclosed name!)
• Fabrikam is one of the largest providers of widgets within the UK
• Fabrikam employs around 350 people, across three sites (Slough, City of London and St. Albans) and teleworking is on the rise
• Disparate mobile and fixed line technology• Call forward chaos• Mobile communications was inefficient and
costly19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 5
Existing technology estate
• BlackBerry handsets (w/BES)
• Nortel CS1000 – single instance
• OCS 2007 R2 deployed(enabled for EV and RCC mixed Nortel and Lync Phone Edition-based endpoints)
• Fixed line provider
• Mobile provider
• Well established in-house Microsoft expertise19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 6
Additional technology components
• Private circuit between Fabrikam and Mobile Provider
• Upgrade to Nortel CS1000
• “MWI appliance” integration with Exchange UM
• Number presentation changes within the mobile network– CLI and UXID Table populated
19/04/2012
NEW
Microsoft Unified Communications User Group London (MUCUGL) 7
Inbound Call Flow (from PSTN)Directed toward an enrolled geographic number
19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 8
Inbound Call Flow (from mobile)Directed toward an enrolled geographic number
19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 9
Inbound Call Flow (from mobile)Directed toward an enrolled mobile number
19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 10
Outbound Call Flow (from PSTN)Directed toward a foreign geographic number
19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 11
Outbound Call Flow (from mobile)Directed toward a foreign mobile number
19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 12
Outbound Call Flow (from mobile)Directed toward an enrolled mobile number
19/04/2012
Microsoft Unified Communications User Group London (MUCUGL) 13
Deliverables
• Seamless OCS integration– Incl. “in a call” mobile presence
• Single voicemail (Exchange UM)– Incl. MWI for both fixed/mobile
• Migration to geographic CLI (BYOD-ready)• Resilience for both ISDN & SIP connectivity• Single-number reach (without the need for additional
central call charges)• Consolidation of fixed/mobile telephony suppliers• Fixed costs20/11/2011
Microsoft Unified Communications User Group London (MUCUGL) 14
Results
• Cost saving of £450k (5 yrs)• Fully integrated solution• Sole supplier • Award winning solution• Nortel CS1000 de-commission planned, to be
replaced with Lync Server 2010
19/04/2012