#YoureDoingItWrong Deliver dynamic, interactive customer experiences using digital devices If your in-store experiences aren’t contextual, relevant, and personalized 1 RightNow Customer Experience Impact Report 2 Navigating The New Digital Divide, Deloitte www.moki.com | 844.665.4669 https://moki.com/get/forrester-retail/ Transform the in-store experience with technology that 3 Delivers a more dynamically personalized experience LIKE SELLING THE WRONG PRODUCT AT THE WRONG TIME… If experiences aren’t contextual, LIKE SENDING THE WRONG MESSAGE... And they aren’t relevant, 1 Understands who your customers are 2 Evaluates and measures buying patterns #StartDoingItRight Check out Forrester’s “The Future Of The Digital Store,” to see some of the things you might be doing wrong, and how to fix them. HOT SOUP $2.99 ICE CREAM 99c of consumers will pay more for a better customer experience 1 86 PERCENT Did you know, The digital channel will influence brick-and-mortar sales by an estimated $2 TRILLION by the end of 2015 2 ? LIKE OFFERING THE WRONG PRODUCT TO THE WRONG PERSON... Then they certainly aren’t personalized, WEIGHT LOSS MULTI VITAMINS $15.50 115 F