Five Things to avoid when building a speech application Michael Perry, Director Voice/IVR Solutions - AVAYA.

Five Things to avoid when building a speech application

Michael Perry, Director Voice/IVR Solutions - AVAYA

2© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 2

#1 Plan the work / work the plan

What are the success metrics?

Internal agreement with stakeholders / external agreement with vendors

How are you going to measure?

–At launch

–30 days post launch

–Ongoing

3© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 3

#2 Don’t port applications

Good luck with that business case….

Where is the payback?

Use this as an opportunity to refresh the business process, not the technology!

4© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 4

#3 Unit Testing is enough….right?

Test all applications at load

If you don’t have a Hammer, use a 3rd party service

5© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 5

# 4 Press dos for Spanish

Approach localization the same way you would native languages

Use native speakers to validate where possible

Don’t use 5 words when 3 will work

6© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 6

# 5 Training….who needs it?

Don’t choose between a great design and an application you can’t support

Make self maintenance a goal

Always get the application source code

7© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA 7

THANK YOU

Contact Michael Perry

[email protected]

303-538-1219