Five Core Essentials for Leading Virtual and Remote Teams Jennifer Britton, MES, CHRL, PCC, CPT www.potentialsrealized.co m Visit us online @teams365 Hosted by Jennifer Britton Potentials Realized Host of the Teams365 Blog Visit us online at www.PotentialsRealized.com www.CoachingTeamLeaders.com www.GroupCoachingEssentials.com
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Five Core Essentials for Leading Virtual and Remote …€¦ · · 2017-02-09Five Core Essentials for Leading Virtual and Remote Teams Jennifer Britton, MES, CHRL, ... – Cost
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Five Core Essentials for Leading Virtual and Remote TeamsJennifer Britton, MES, CHRL, PCC, CPT
www.potentialsrealized.comVisit us online @teams365
Hosted by Jennifer BrittonPotentials Realized Host of the Teams365 BlogVisit us online at www.PotentialsRealized.comwww.CoachingTeamLeaders.comwww.GroupCoachingEssentials.com
How do we create enabling environments for virtual teams?
• CAA – January 2017: “Bottlenecks cost drivers 11.5 million hours and 22 million litres of fuel each year” -https://www.thestar.com/news/canada/2017/01/11/toronto-dominates-list-of-worst-traffic-jams-across-canada.html– Cost on productivity, cost of living, quality of life
• Study by Ferrazzi Greenlight : 79% reported working always or frequently in dispersed teams (HBR, Getting Virtual Teams Right, Ferrazzi, December 2014)
• 2001 study – Vijay Govindarajan and Anil Gupta found virtual teams 82% fell short of their goals and 33% rated themselves as largely unsuccessful (http://sloanreview.mit.edu/article/building-an-effective-global-business-team/)
o Colleagues who do not participate (79%) o Pace of decision making (79%) o Time required to make decisions (75%)o Different role expectations held by team members (74%),o Follow-through of team members (74%).
Lack of face-to-face contact has the greatest impact on productivity in the following areas:• understanding the full context of what people communicate (51%), • managing conflict (48%), • and establishing trust and building relationships (45%). http://cdn.culturewizard.com/PDF/Trends_in_VT_Report_4-17-2016.pdf (pp 5)
There are five core categories of effective leadership skills in virtual project team or distance-management situations:• Communicating effectively and using technology that fits the
situation• Building community, based on mutual trust, respect, fairness
and affiliation, among project team members• Establishing clear and inspiring shared goals, expectations,
purpose and vision• Leading by example with a focus on visible, measurable
results• Coordinating/collaborating across organizational boundariesQuality digest in September 1 2000 http://www.qualitydigest.com/magazine/2000/sep/article/leading-virtual-teams.html
Building Trust and Connection –Virtual Teams (From Teams365 Blog)
• Regular virtual team meetings - focused and rotating• Where feasible face to face meetings, even once or
twice a year• Regular one on ones with team members continue to
be important. • Knowing each individual team members preferences
and styles continue to be important with virtual teams.(http://www.potentialsrealized.com/teams-365-blog/teams365-588-key-activities-when-leading-in-the-global-domain)
PLUS Reminder of the Six Factors of High Performing Teams
• Clarity – Around community, roles/responsibilities (matrix as well), goals
• Building trust and connection in the virtual space• Cross-cultural/global competencies• More developed communication• Leading remote – influence• Building relationships virtually• Comfort and agility around technology
1. Penny Pullan - Virtual Leadership: Practical Strategies for Getting the Best Out of Virtual Work and Virtual Teams, 2016. Kindle Edition\
2. Trends in Virtual Teams – Culture Wizard: http://cdn.culturewizard.com/PDF/Trends_in_VT_Report_4-17-2016.pdf3. Managing a Remote Workforce - Proven Practicesor Successful Leaders - The Future of Work's White Paper.
My own writing:Team and Virtual Remote Team Leadership Series – Teams365 blog at Potentials Realized.com
Virtual Chapters in From One to Many: Best Practices for Team and Group Coaching, Jossey-Bass, 2013 – Check out part 3 regarding building a coaching culture
Downloads at http://www.potentialsrealized.com/virtual-teams
LinkedIn Pulse Posts: 4 Tips around Virtual Team Leadership
Virtual Teams: Creating the Foundation for Success.: http://ezinearticles.com/?Virtual-Teams---Creating-The-Foundation-For-Success&id=934167