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Transcript
Fit-for-Business Broadband Workshop London, 27th March 2014
• The following selected slides are extracted from a one-day workshop on how to build, buy and sell broadband business services.
• The workshop explains the key issues, and gives outline answers to the core questions.
• The workshop covers: Quality of Experience (QoE) and business hazard analysis, technical QoE drivers, broadband supply characteristics, service assurance, resilience management and network design and operation.
• We also offer private workshops, and network performance measurement & management services.
What are the best ways to mitigate and manage those risks?
Buy and provision:
• Characterise and document your own appetite and capacity for risk
• Understand properties of bearers from different suppliers (DSL, FTTC, cable, FTTP, MPLS, carrier ethernet, etc.) and their failure modes and likely time to repair
Operational:
• Don’t over-drive (unless you know the consequences)
• Suppliers: – Hiding behind existing Ts&Cs based on bandwidth will not meet the
market and regulatory needs – The money will move to suppliers who deliver a value proposition
expressed in customer terms, not network-centric terms
• Regulators: – Measure the right thing! (Performance and resilience, not ‘speed’) – Ensure that the industry is delivering value
• Customers: – Understand not all broadband is the same – Become more discriminating and sophisticated buyers – Articulate the value of hazard mitigation to suppliers and regulators