The Finch Difference Our business is relationship driven. We are energetic and committed to the long-term, enabling us to create robust solutions that best protect your interests. You will find us to be professional, approachable and empathetic, delivering a personal service reflected in our promises to be Clear, Simple, Efficient and Connected. Our Claims Proposition At Finch we believe that successful claims management and settlement constitute the tangible value of our insurance products. At what is often a stressful time, our in-house claims team will work closely with you to manage your claim proactively, in line with a strategy agreed with you ensuring there are no surprises. During the claims settlement process Finch will continue to support your business needs. We work closely with our partners to develop bespoke claims handling agreements, incorporating nominated solicitors, recognised loss adjusters and where appropriate, third party administrators to deliver a service incorporating the very best support and advice. Our claims service includes • 24/7 reporting • Out of hours contacts • Clearly defined claims standards and service level agreements • Provision of Management Information reflecting your needs • Targeted Intervention and interpretation of Management Information • Major losses assistance • Connecting with professionals when required • Assistance with calculating losses • Management of self insured retentions Targeted Intervention Model With our consultative approach, as well as managing claims, we take the time to identify any underlying trends that may be affecting your business such as claim frequencies, costs, problem locations, repeat offenders and causation. We are then able to highlight areas within your business where changes or improvements can be made, resulting in costs savings such as lower claims costs and premiums. You will see from our model (below) that this as an ongoing process as we constantly review, analyse and identify areas for improvement, working in partnership with you and connecting you with any services you may require. Analysis Implementation Reporting and Recomendations Data Targeted Risk Management we connect 1 Finch Claims