NETWORKING Connect one-on-one with presenters, authors, and other thought leaders in the field. INDUSTRY FOCUSED Gain new perspective from by attendees and presenters who are in the finance industry or similar fields. WORKSHOPS Receive hands-on training to broaden your understanding and implementation of operational excellence. Keep your continuous improvement efforts fresh and invigorated. Learn from leaders and business transformation experts in keynote sessions and in smaller break-out sessions—where you can join the discussion. REGISTER TODAY EVENTS. SHINGO.ORG Highlighted Speakers Matt Benchener Officer, Client Services and Operations VANGUARD Adam Garey VP of Customer Service COUNTRY FINANCIAL Nix Juban Process Engineering Excellence & Kaizen Service Program Manager INTEL CORPORATION Nigel Thurlow Chief of Agile TOYOTA CONNECTED REGISTER TODAY Financial Services Summit October 22–23, 2019 CHICAGO, ILLINOIS EVENTS. SHINGO.ORG
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Transcript
NETWORKINGConnect one-on-one with presenters, authors, and
other thought leaders in the field.
INDUSTRY FOCUSEDGain new perspective from
by attendees and presenters who are in the finance
industry or similar fields.
WORKSHOPSReceive hands-on training to broaden your understanding
and implementation of operational excellence.
Keep your continuous improvement efforts fresh and invigorated. Learn from leaders and business transformation experts in keynote sessions and in smaller break-out sessions—where you can join the discussion.
1. Adam Garey, VP Customer Service, COUNTRY Financial Practical Steps to Turn Around a Transactional Function Team 2. Ted Iverson, Expert, McKinsey & Company Keys to a Successful Lean Transformation
3. Nix Juban, Process Engineering Excellence & Kaizen Service Program Manager, Intel Corporation
The Power of Visually Facilitated DMAIC Kaizen Teams -----------------------------------------------------------------------------------------------------1:50 p.m. – 2:10 p.m. Networking Break------------------------------------------------------------------------------------------------------2:10 p.m. – 3:00 p.m. Keynote
Nigel Thurlow, Chief of Agile, Toyota Connected Transforming a Bank into a FinTech Using Agile
Penny Weller, Senior Director, The Hackett Group Selecting KPIs that Make a Difference------------------------------------------------------------------------------------------------------3:50 p.m. – 4:00 p.m. Shingo Moment
Ken Snyder, Executive Director, Shingo Institute
Thursday & Friday, October 24–25, 2019
8:00 a.m. – 5:00 p.m. Workshop
CULTURAL ENABLERS Richard Guba, Senior Consultant, Myelin Media
Hosted by Allstate Insurance, Northbrook, Illinois
2019 Shingo Institute R E G I S T E R T O D AY
FINANCIAL SERVICES SUMMIT events.shingo.org
2019 FINANCIAL SERVICES SUMMIT
OLC Education & Conference Center 9400 W. Higgins Road, Ste. 100Rosemont, Illinois
Hotel Information
Hampton Inn & Suites Rosemont Chicago O’Hare9480 West Higgins RoadRosemont, Illinois (847) 692–3000
Chicago Marriott Suites O’Hare 6155 North River RoadRosemont, Illinois(847) 696–4400
Both hotels are within walking distance of thevenue. Enjoy proximity to popular Rosemont attractions such as MB Financial Park, The Rivers Casino, the Factory Outlets of Chicago, and the Donald E. Stephens Convention Center.
2019 FINANCIAL SERVICES SUMMIT
Additional Workshop
CULTURAL ENABLERS Allstate Insurance, Northbrook, Illinois Instructor: Richard Guba, Senior Consultant, Myelin Media
This two-day workshop integrates classroom and on-site experiences at a host facility to build upon the knowledge and experience gained at the DISCOVER EXCELLENCE workshop. It takes you deeper into the Shingo Model™ by focusing on the principles identified in the Cultural Enablers dimension:
• Respect Every Individual
• Lead with Humility
Cultural Enablers principles make it possible for people in an organization to engage in the transformation journey, progress in their understanding, and ultimately build a culture of enterprise excellence. Enterprise excellence cannot be achieved through top-down directives or piecemeal implementation of tools. It requires a widespread organizational commitment. The CULTURAL ENABLERS workshop will help you define ideal behaviors and the systems that drive them using behavioral benchmarks.
Groups of three or more receive a 25% discount off the Summit Attendee Fee when you register as a group. If you need to register separately, please email Mary Price at [email protected] for a discount code.