Top Banner
13

Financial Services Operations (FSO) - White Paper - ServiceNow

Dec 28, 2021

Download

Documents

dariahiddleston
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: Financial Services Operations (FSO) - White Paper - ServiceNow
Page 2: Financial Services Operations (FSO) - White Paper - ServiceNow
Page 4: Financial Services Operations (FSO) - White Paper - ServiceNow

Page 8: Financial Services Operations (FSO) - White Paper - ServiceNow

Casemanagement

Banking service framework—compliant with BIAN standards

Card operationsNew card request

Close credit card

Increase credit limit

Decrease credit limit

Block credit card

Unblock credit card

Payment operations

Payment in error

Debit approvals

Claims

CaseplaybooksCommunities

Agentworkspace

Omnichannelengagement

Future applications

Customer data Reference dataTransactional data

Banking

Insurance

Wealth management

Checking accounts

Saving accounts

Credit card accounts

Loan accounts

Mortgage accounts

Deposit accounts

Investment accounts

Checking transactions

Saving transactions

Credit card transactions

Loan transactions

Deposit transactions

Investment transactions

Payment transactions

Stock exchanges

Financial institutions

Workflows, integrations

Predictive

analyticsKnowledge base,

service catalog

Developer

toolsMachine learning,

artificial intelligence

Web, mobile,

conversational UX

Financial Services Operations

Beneficiary claim non-receipt

Page 10: Financial Services Operations (FSO) - White Paper - ServiceNow
Page 11: Financial Services Operations (FSO) - White Paper - ServiceNow