Financial Benchmarking Survey: Questionnaire User Guide
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Aug 02, 2020
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Financial Benchmarking Survey:
Questionnaire User Guide
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Contents 1. Welcome ......................................................................................................................................... 3
2. Registration and Homepage ........................................................................................................... 4
3. Sections ........................................................................................................................................... 7
4. Completing the Questionnaire ........................................................................................................ 8
5. Validation and Help ....................................................................................................................... 14
6. Submitting the Questionnaire....................................................................................................... 17
7. Giving us Feedback........................................................................................................................ 19
8. Further Help .................................................................................................................................. 20
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1. Welcome
Welcome to the Law Society of Scotland’s financial benchmarking survey.
This is the third year of the Society's new financial benchmarking survey (previously cost of
time), following the 2017 appointment of leading technology systems and services provider,
Tribal.
Tribal has developed a free, online financial benchmarking tool in conjunction with the Society
which will allow our members to complete a secure and confidential online questionnaire.
The system will offer interactive online reporting on the findings to help solicitors assess their
own firm’s financial health year on year, and its performance analysis means firms can
compare how they have performed in the wider market.
This user guide is designed to help users complete the online questionnaire.
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2. Registration and Homepage
If you took part in the 2017 or 2018 financial benchmarking survey, your login credentials
remain the same. Please skip to page five for further help. If you have forgotten your login
credentials please see page six.
If you did NOT participate in previous years, your invitation email from Tribal will link to the
questionnaire registration page. If you have misplaced your invitation email please contact
To register, enter your email address – (the field will be prepopulated with the address to
which the registration email was sent) and enter a password of your choice. Your password
must contain one uppercase character, one lowercase character, one number, and be a
minimum of six characters long.
Once you have created your password, you will be prompted to begin the questionnaire by
clicking “Questions” in the left-hand navigation pane. You will be asked to log in to the
questionnaire again.
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To log in to the questionnaire at any point (for example if you have taken a break from the
questionnaire and need to log in again), click “Questions” on the homepage
www.services.tribalgroup.com/apps/lssquestionnaire/questions to be taken to the login
screen.
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If you forget your password or login details please click “Forgotten Password” to reset it.
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3. Sections
The questionnaire is divided into six sections, which are best completed in numerical order.
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4. Completing the Questionnaire
Completion of the questionnaire is designed to be as easy as possible. Input your answers and
click “Complete Section” at the bottom of the screen to proceed to the next section or
highlight any errors.
You can save progress at any time by clicking “Save Progress”. After you have clicked “Save
Progress” you can log out, and log back in later to complete the rest of the survey.
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When you have completed all questions in a section, click “Complete Section” at the bottom
of the screen to proceed to the next section or highlight any errors.
In the below screenshot, two fields, which were left blank, have been highlighted as errors.
Correct any errors (click the “i” buttons to access help for each question).
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To give a greater proportion of the screen to the questionnaire itself, click the arrow at the
bottom left of the screen to hide or reveal the left hand navigation buttons.
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You can move easily between sections using the “Previous Section” and “Next Section”
buttons, or the number icons at the top of the screen.
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5. Validation and Help
Throughout the questionnaire, help and guidance is available for each question by clicking
the “i” button.
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For some questions, for example those asking for a breakdown of expenditure or income, the
survey will automatically check that the breakdown of expenditure or income matches the
total. If there is no match a warning message will appear.
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Submitting the Questionnaire
As you complete a section the number icon for that section will be replaced by a tick.
When you have completed all sections you will see the following screen, with a summary of
your answers. Click “Submit” or choose to “Edit Questionnaire”. Once you have submitted
your survey answers you will no longer be able to edit them, but you may still log in to view
and print your submission.
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6. Giving us Feedback
We welcome your feedback on the survey and the user experience, including any ideas you
have for future improvements. Please add any feedback to the optional feedback section that
is made available after submitting the online questionnaire, or email
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