weg o v Closing the loop between governments & citizens The aim of the WeGov project is to improve the engage- ment between government policy-makers and citizens via popular social networking sites. A cutting-edge toolbox allowing policy-makers to: • use the power of social networking to improve the policy-making process; • engage with citizens via social media & understand their actual opinions; • highlight those citizens’ opinions that should influence policy decisions. What is the WeGov toolbox? The WeGov toolbox (software solution) is a web applica- tion, which includes tools and components that support policy-makers in the analysis of social networks. Search - searches and monitors discussions on social networking sites according to parameters such as: which networks to search, keywords defining the theme of the query, and geographical locations. The output of searches can be used in WeGov’s analysis tools. Topic Analysis - reorganizes & summarises comments according to groups of words (concept groups) that represent areas of discussions within a wider debate, enabling the user to quickly see themes running through the comments. Discussion Activity Analysis - highlights important posts by predicting which posts and users will generate more attention. User Behaviour Analysis - predicts who the influential social media users are by classifying them according to their behaviour and interactions within social media. www.wegov-project.eu