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Business Success Using an Integrated CRM

Manu Das, President of Soffront Software, Inc.

Silo Approach

Mediator = Band-Aid

Challenges

Not seamless

Not real time

No integrated

process flow

Reporting and Analytics Challenges

• No end to end reporting

Challenges

• Multiple relations

• Upgrade problems

• Multiple invoices

More Challenges

Many agreements

Help!

Many SLAs

Different data centers

Long buying process

Costly

Seamless

Advantages Seamless

Real time

Free process flow

End to end reporting

One relationship

One upgrade

One payment

Advantages

One agreement

One SLA

Help!

Synchronized

Shorter buying process

Lower cost

Soffront

Founded in 1992

Head office in Fremont, CA

Development office in India

Offers an integrated CRM suite

Soffront Integrated CRM Integrated suite at a single price

Includes:

Leads Management

Sales Automation

Marketing Automation

Customer Service

Project Management

CRM Portals

Help Desk

Quotations and Proposals

Issue Tracking

Soffront Difference

Easy to use and navigate

Lower implementation cost

Best value

Platform with Visual Tools

Seamless Integration Works!

Marketing and sales

Sales and customer service

Lead generation and sales

Summary Chaos

Silos

Band-Aid

Seamless

Soffront customers

Entire team on the same page

Customer Testimonial

Evan Rosenfield, Director of Marketing

American Security Programs

Company history

Before Soffront

Sales people worked independently, silos and inaccurate

data

Operations did not share data

Quality assurance team used paper processes

Contracts and HR retained own information

After Soffront

Communicate faster internally and with customers

Producing reports take 95% less time

Improves our partnership with customers dramatically

Customer Testimonial

Roey Diefendorf, President

Diefendorf Capital Associates

Company overview

Before Soffront

Workflows and processes were non-existent

Inability to leverage vendors and strategic alliances

Silos of information company-wide

After Soffront

Efficiency increased dramatically with better workflow

management

Vendor portal increased transparency with fewer staff

Increased revenue by 300% over last three years

Soffront Integrated CRM

Keeps everyone on the same

page.

To learn more about the Soffront integrated CRM solution

or to schedule a demo:

Call 1-800-SOFFRONT or

Visit www.soffront.com