Final Presentation of MRP-1

8/12/2019 Final Presentation of MRP-1

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MRP- Final Presentation

Developing a framework for analyzing IT use maturity

Presented to: Prof. Rahul Roy & Prof. Preeya Seetharaman

Presented by:

Ajay Bagaria-4006/19

Bhakar Mayurkumar-4013/19


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Problem Statement

Maturity level of IT use plays a critical role in operational efficiencyand strategy of an organisation.

It varies across countries, sectors and organisations depending on

requirement, availability of resources, acceptance, organizationculture and strategic fit.

The purpose of the study is to present a comprehensive framework forevaluating the IT use maturity.

2


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Parameters for creating a framework for IT use maturity

We selected 6 parameters which are further divided into sub parts.

The parameters are as follows

1. Infrastructure

2. People

3. Process of resource management

4. Data

5. End user

6. Applications


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Infrastructure: Relevance of IT infrastructure

ING Vysya:As already it is business strategy enabler. So they are in the fifth level of

maturity

Eveready: IT helps in automating the business processes & acts as a business enabler so it

can be said that the organization is in the 3rd level of maturity

Ramco Cements:The decision to go from a decentralized ERP to centralized ERP is a

strategic decision because more transparency & objectivity in the data for better decision

making.

Level1 Level2 Level3 Level4 Level5

Relevance

of IT

infrastruct

ure to

business

No role of IT

infrastructur

e in business

Improve little

efficiency in

process

Business process

enabler

Between process

enabler and strategy

driver

Business

strategy

enabler/driver

Company Eveready ING Vysya, Ramco

cements


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Infrastructure: Agility

ING Vysya: Keeping end user infrastructure aside, they divide infrastructure into

processing power &storage. They use private cloud. From this we can say that they are in

the 3rd level of maturity as they can bring in some application for business needs within

weeks to days.

Eveready: The up gradation doesnt take much time. It depends upon the version. If its

totally new version, it will take about 2-3 months, but a total re-implementation can take

anywhere from 6 months to one year. As the up gradation mostly takes 2-3 months we

can say that the organization is in the first level of maturity.

Ramco Cements:The integration of the new applications with the ERP takes 2 to 3 days.

But sometimes can take 2-3 weeks when more physical work ( for eg laying 2-3 km line) is

required. So we can say that the organization is in 3rd level of IT maturity

Level1 Level2 Level3 Level4 Level5Agility Months to

weeks

Weeks Weeks to

days

days to

minutes

Minutes

Company Eveready, ING Vysya, Ramco

cements


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IT People: Level of Training given

ING Vysya: There are tools & techniques which are readily available which use the past

data analysis which require some training to run them. Internal training for business &

usual kind of stuff & for transformational projects external training is required.

Eveready: The training provided to IT people is basically need based. For eg. When they

implemented the oracle process training was given to the IT people in oracle for the given

modules.

Ramco Cements:Lower level people given more technical and project related training.

For middle and top level managers more of strategic and human relations skills. Programs

are focused on how IT managers communicate value to other stake holders.


Level of

Training

given to IT

people

absent Adhoc and

minimal

level of

training

given

Individual

Project

related

Organization- wide

standards and method

deployed for training.

With various competency

matrices to evaluate

individuals quantitatively

Continuous

improvement process

aimed at developing

intellectual property

and competitive edge

Company Eveready, ING

Vysya

Ramco cements


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IT People: Perception of other departments

ING Vysya: The general perception of the IT department is that they are forward looking.

They go to their end users to know their needs, try to fulfill them within their budget &

other limitations.

Eveready: It is not perceived as valued partnership. It is transaction along with the

perception of a valued service provider. So we can say that the organization is in the 3rd

stage of maturity as it has emerged as a valued service provider.

Ramco Cements:IT is considered very important at Ramco cements. IT is given a strategic

role in the organisation and people see IT as a valued service provider.


Perceptio

n of other

departme

nts about

IT people

Role is

Minimum

Primarily

transactional

support

Emerging valued

service provider

Valued service

provider

Valued Partnership

Company ING Vysya,

Eveready

Ramco cements


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Processes related to IT resource management: Data Management

ING Vysya: Depending upon the type of data (raw data, static data, derived data), the IT

department has the flexibility on its usage.

Eveready: The data management processes are in place but the data management

processes are also evolving because the sources are changing. There is data from mobile

devices, social media, emails etc. As more & more sources are getting added on , the data

validation processes are also changing.

Ramco Cements:Data management process is strictly defined in the organization and the

organization adhere to them.


Data

Management

Ad-hoc

Process for

data

managem

ent

Reactive

approach for

data

management

Standards are

defined for data

management but

strictly adhered

Data

management

Standards are

defined

flexibility is

encouraged

Standards evolve

to improve data

management

Company Ramco cements ING Vysya Eveready


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Processes related to IT resource management: Human capital

ING Vysya: They have an emergency successor & long term successor. For in case of

emergency there should be someone who can look after the work for 6 months. The long

term successor can come from outside the company.

Eveready: Yes, there is succession planning process in the organization. The number of

people hired in the IT department depends upon the manpower sanctioned for IT.

Ramco Cements:Company has already planned what is going to happen in next five years.

There is a continuous succession planning. And people are groomed for their next role.

Succesion planning is done for top two three roles.


Human

capital

management

Unstructured

Interviewing

(Non systemic

staffing and

resourcing)

structured

Interviewing for

lower

level(Systemic

staffing and

resourcing)

structured

Interviewing for lower

level and middle level

(Systemic staffing and

resourcing)

Succession planning

for top level

Integrated work force

planning

Company ING Vysya,

Eveready, Ramco

cements


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Processes related to IT resource management: Training to end users

ING Vysya: End user training of end user tools (excel, PowerPoint, etc) is almost nil as

they expect their end users to be comfortable with these tools while hiring them. They

might require training for using enterprise applications. In such cases, software

manufacturers along with the department train 50 key people who

will in turn help other people in the organization.

Eveready: End user training is done as per end user training calendar. As there are lot of

people coming in & going out of the organization, so training is a continuous process

which is done every quarter.

Ramco Cements:As there is routine training to the end users we can say that they are in

the 2nd level of IT maturity


Training to

end users

Very little

training,

user self

instruction

Routine

offering of

introductory

courses

Routine offering

of advanced

courses

Routine offering

of courses in use

of integrated

tools

Training in

application

development, data

administration

Company Ramco cements,

Eveready

ING Vysya


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Processes related to IT resource management: IT Infrastructure

ING Vysya: They have an annual meeting & prepare a three year rolling

plan which they fine tune by interaction with the customers (other departments).

Eveready: Budget approvals are taken by the IT department as & when required, based on

project & the need.Ramco Cements:Company believes it has innovative culture. Conservative in terms of

financial approach but in terms of IT Ramco wants to be better than its competitors. In

short Ramco is old organization with modern outlook


Resource

allocation

process to IT

Infrastructure

Ad-hoc Decided by IT

department

Decided by IT

Department with

consultation with IT

head

Decided by IT

department in

consultation with

top management

and IT head

Involvement of all key

stake holders

Company Eveready Ramco cements,

ING Vysya


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Data: Format in which data is available

ING Vysya: They operate in a completely digitalized environment & they have an

integrated system. So they are in the fifth level of maturity

Eveready: The entire data is in digital format. There are no hard copies, except for special

government purposes. It can be in the system or it can be outside the system. There isdata from social media, emails & there is data from integrated systems.

Ramco Cements:They have data which is ready for subsequent analysis and no data is

manually entered in system. They use ERP data. Various other example given how they

generate data automatically and is integrated in real time.


What is the

format in

which data is

available

Hard copy in

paper form

Some data in

hard copy

and some

data in digital

form

Digital data with

some anomalies

Data is ready for

subsequent

analysis

Data is integrated

in the system

Company ING Vysya, Eveready,

Ramco cements


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Data: Relevance of data to business activity

ING Vysya:As already mentioned they use their data for strategic planning so they are in

the fifth level of maturity.

Eveready: Data is used for management decision making & also for strategic planning sowe can say that the organization is in the 5th level of maturity.

Ramco Cements:Management uses data for decision. It uses data to find out which areas

to focus more, which are the areas where to start a new plant. With the help of data and

IT Integration Company is available to improve its profitability.


Relevance of

data to

business

activity

Data ad

hoc in

nature

(little or

no useful

data)

Data for

transaction

support (no

tools to

convert data

into

information )

Data for operational

Support (categorize

and explain data in

meaningful ways, as

well as explain the

relationships and

interdependencies

among the data )

Data for

management

decision making

(conduct historical

or retroactive

analysis and

conduct predictive

analysis )

Data for strategic

planning

(companys entire

business model is

built around its

analytical models

)

Company Ramco cements ING Vysya,

Eveready,


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Data: Data Integration

ING Vysya: They have real time data integration. They have data virtualization which

means that their data will actually stay in one place but they can see a virtual copy of data

without actually copying it.

Eveready: From 2005 onwards data integration is real time so we can say that the

organization is in the fifth level of maturity.Ramco Cements:Plant level data integration is done real time but whole company level

data integration is done at the end of day. Due to lack of location of cement plants which

is mainly in areas which are not that much developed.


Data

Integration

No data

processing

Data

processing in

isolation

Manual integration

in data processing

Automated

integration in data

processing

Real-time data

integration

Company Ramco cements ING Vysya,

Eveready,


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End user: Goal setting & Measurement


Goal setting and

measurement

There is

complete

randomness,

end users dont

have much idea

about their goals

& performance

measurement

some end

user

goals are set

and

monitored

inconsistently,

end user goals

are unclear or

vaguely

defined

end user goals &

performance metrics

are formally defined

and documented, &

these metrics are

used for decision

making and

continuous

Improvement.

Performance of

end user is monitored informally,

IT leadership provides basic reports

to senior leadership about the

state of end user , goals for end

user

are defined, but

not clearly linked

to educational

requirements or

Jurisdiction goals

There is a clear goal

setting as per the

educational & technical

skills of the end user &

performance

measurement is used for

assessing the training

requirements of the end

users & the IT leadership

as well as senior

leadership has complete& updated reports of the

state of the end user

Company ING Vysya ,Eveready

Ramco cement

ING Vysya: They classify their end users & categorize them depending upon their

importance in the organization. For e.g. they give more importance to certain branches &therefore their end users & provide them with the best facilities

Eveready: The end user is given goals depending upon the level of the end user. For

managers & above posts the goals are set at the beginning of the year & they are

reviewed after every six months. They are more towards the alignment of the business.

For end users lower down the lines the goals are more generic in nature. So from this we

can say that the organization is in the second level of maturity


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End user: Responsibility & Accounting


Responsibility

&

accountability

Allocation ofResponsibility

is

assumed by

end user

Allocation of

responsibility andaccountability is done

Informally, there is

confusion about who

is responsible and

accountable when

Issues arise.

Accountability and

responsibility forend user have been

formally assigned

and

documented, End

user

may not have

sufficient authority

to fulfill their

responsibilities

End user have the

level of authorityRequired to fulfill

their

responsibilities.

End user are

empowered tomake

decisions and to

take action.

Companies Eveready ING Vysya Ramco cements

ING Vysya: They classify their end users where they fall. For Eg. If the end user

has forgotten his username & password the accountability lies with the endusers & the responsibility lies with the service desk.

Eveready: Decisions are only taken by department managers & the end users

are not given much authority.


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Skills &

expertise

End user is not

technically skilled,

Dependent on the

IT staff support to

help with the

basic tools,

interaction with

the IT department

is very high

End user has some

basic skills about the

tools but requires

constant support from

IT department for

advanced tools and

techniques

End user has some

knowledge of

advanced tools and

techniques, comes

from an IT

background,

interaction with the IT

department is

frequent for advanced

tools help

End user is highly

experienced, comes

from an IT

background,

minimal, interaction

with the IT

department, but has

not doesnt have the

skills to develop its

own tools and

applications

End user is technically

highly skilled, almost

no interaction with

the IT department,

can develop its own

tools and applications

Companies Eveready, Ramco

cements

ING Vysya

End user: Skills & Expertise

ING Vysya: We can say that they are in 4th level of maturity as End user has someknowledge of advanced tools and techniques, comes from an IT background,

interaction with the IT department is frequent for advanced tools help

Eveready: Most of the end users dont have an IT background & the end users are

hired by the particular departments depending upon the skills required by the

particular department. IT is not a perquisite. So we can say that the organization is in

the 2nd level of IT maturity.


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End user: Policies, plans & procedures for end user training


Policies,

plans &

procedures

for end

user

training

End user training

activities occur in

isolation and arebased upon

individual

IT staff practices,

policies and

procedures for

end

user training

have notbeen defined.

Common and

informal policies

and procedures forend user training

are defined, but not

documented,

compliance with

end user training

policies

and procedures is

left to theindividuals

discretion

Formal policies and

procedures for key

end user trainingprocesses have been

defined, documented and

communicated, policies and

procedures are

based upon generally

accepted good practices, end

user training procedures

include steps to develop thetraining plan, deliver training

and evaluate the training

Formal policies and

procedures for all

end user trainingprocesses are

defined, documented

and regularly

reviewed, Senior

leadership approves

policies and

procedures for end

user training, end usertraining plans are

consistently

reviewed before,

during and after

Implementation.

implementation of

the IT Strategic Plan,

generally acceptedbest practices and

standards for end

user training are

used to inform policy

and procedure

Development,

exceptions to end

user training policiesand procedures

are noticed and

corrective action is

taken

Company ING Vysya Eveready, Ramco cements

ING Vysya: They are in the 2nd stage of maturity as Common and informal policies andprocedures for end user training are defined, but not documented properly.

Eveready: There are documentations which are available online along with the classroom

sessions & web sessions which can be downloaded for self-training purposes. The

documentation is done by the IT department & then circulated. So from this we can say

that the organization is in the 3rd level of maturity.


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Application: Level of interconnectedness

Level 1 Level 2 Level 3 Level 4 Level 5

Level ofinterconnectedness

Little or noexchange of data

with other

applications

Stand aloneapplications,

data entered

into an

application is

keyed in

manually

Data istransferred

from

application to

application by

manual file

interchange

Applications connectwith one or more

corporate databases

using automated

processes designed

into the applications

Applications are part of anetwork which accesses

data distributed

throughout the

organization; distinctions

concerning the location

of data disappear

Company Eveready ING Vysya

ING Vysya: They are in the fifth level of maturity as Applications are part of a network

which accesses data distributed throughout the organization; distinctions concerning

the location of data disappear

Eveready: There is one application that runs, which is an integrated application end toend. So there is no interconnection required


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Application: Level of interconnectedness

Level 1 Level 2 Level 3 Level 4 Level 5

Relevance to

business/implementation

levels of IT

application

For

transactionalpurposes

Simple

applicationusage in sales

& customer

feedback

Usage in R &

Dapplications

such as CAD

To get key customer

insights by utilizingthe database

To drive the business

strategies

Company Eveready, ING Vysya

ING Vysya: They are in the 4th level of maturity as they have recently using their database

to get key consumer insights.Eveready: As the organizations uses the IT applications for data mining & getting consumer

insights it can be said that it is in the 4th level of maturity.


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Final Presentation of MRP-1

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