Final ERP-case Study

ERP

A Case Study of BPR : Banking Software

Org

aniz

atio

nTechnology

Process

Need of ERP

• Barriers to change.

• Ineffective coordination and communication.

• Strategies applied not customer oriented.

• Can not handle changing business Environment

• Can not take benefits of emerging technologies.

• Information is not at a glance

Enterprise Resource Planning (ERP)• Automates and integrates core business processes

(Customer orders, Scheduling operations, and keeping inventory) .

• Assists in defining business processes

• Protect critical business data and give secured access

• Enables to plan work load based on existing orders and forecasts

• Provides the tools to give a high level of service to customers

• Translate data into decision making information

• Drive huge improvements in the effectiveness of any organization

• cost reductions of materials and Labor

• Improved customer service and sales and accounting controls

ERP Software Modules

• ERP Delivers single database used for software modules such are:

• Manufacturing : Engg. ,Scheduling, Capacity, Workflow & Material Mgmt, Cost Mgmt

• Supply Chain Market :Order to Cash, Inventory

• Financials : General Ledger, Cash Mgmt, Account Payable & Receivable, Fixed Assets

• Project Management : Costing, Billing, time and expense, Activity Mgmt.

• Human Resources : Payroll, Training

• Customer Relationship Management : Sales & Marketing, Call Center Support

ERP & Related Technologies Structure

• Business Process Reengineering (BPR)

• Management Information System (MIS)

• Executive Information System (EIS)

• Decision support System (DSS)

• Supply Chain Management (SCM)

Other Related Technologies of SCM

• E-procurement

• E-Logistics

• Internet Auctions

• E-markets

• Electronic business process optimization

• Business objects in SCM

• E commerce.

Introduction to Business, Process and Reengineering

• Process • Characteristics: • A specific sequencing of work activities across time and place• Have beginning and an end • Clearly defined inputs and outputs• Customer-focus• Process ownership • Measurable and meaningful performance

• Reengineering:• Rethinking and radical redesign of core business processes • Achieve dramatic improvements (e.g. quality, cost, and cycle time)

• Uses break down strategy and repetitive tasks performed in sequence by specialists.

• Specialization of labor: Individual jobs become simple

• Sequential processes: Processes are implemented in the hierarchy

• Narrow and repetitive jobs: De-skilling the work forces

• Managers’ job is to control the quantity, cost, and quality of the work performed.

• BPR Team Structure• Hierarchical structure

• Examples of BPR

• Ford

• Mutual Benefit Life Insurance

• Capital Holding Co.

• Taco Bell

Business Process Reengineering (BPR)

A BPR Framework

Organization– Job skills– Structures– Reward– Values

Technology– Enabling technologies– IS architectures– Methods and tools – IS organizations

Process– Core business processes– Value-added– Customer-focus– Innovation

Business Process Meta Model

Methodology Components of BPR

Phase

Task

Step

Work Breakdowns

Participant

Role

BPR Team Structures

Concept

Method Tool

Methods and Tools

Deliverable

Apply to

Use

Are Involved in

BPR Failure Factors

Resistance to change

Resistance to change

Employees Fear of losing job

Doubtful about project result

Feeling uncomfortable with new working environment

Use of BPR in Public Sector

•Less wiling to initiate BPR efforts.

•Public and private organizations derive differing benefits from BPR.

•Need to be initiated top-down (economic, political support and feasibility).

•A small-scale approach to BPR increases success rates of BPR endeavors

•Improves sharing of knowledge and experiences using knowledge Management.

Essentials of Research Paper• Title of the research paper• Abstract• Key Words• Introduction of the topic• Statement of the problem• Objectives of the study• Significance of the study• Literature review• Methodology

• Research design• Data sources tools• Method of data analysis• Data analysis and interpretation• Data sources tools• Method of data analysis

• Findings and suggestions:• Findings:• Suggestions:

• References

BPR

A Case Study Banking Software

Progress of Banking Software• Manual Banking System (Book Keeping)• Back Office of a Branch• Online Banking of a Branch• Core Banking of a Bank (Intra Branch Connectivity)

• e-Banking (Inter Bank Connected)

• Use of Electronic Cards (ATM, Credit Card etc.)

• National Electronic Fund Transfer(NEFT) (money transferred within Indian banks – batch wise)

• Real Time Gross Settlement (RTGS)

• Cheque Truncation System(CTS) (optimization of Cheque clearance )

• Linking of Govt. Subsidy transfer process (LPG etc.)

• M-banking (Location Independent, uses mobility )

• Payment Banks (E.g. PayTM promote cashless transaction , increase in transparency and financial inclusion )

Core Banking System Integration Services

• Program Management• Local Development• Requirement Gathering and Gap Analysis• Integration• Parameterization and Configuration• Data Migration• Upgrades• Quality assurance• Knowledge Management and End User Training

Software Progress - Manual Banking System (Book Keeping) : Introduces ERP & Follows BPR as Follows

Progress of Banking S/W Hardware

Technology Used

Front End Back End

Back Office (branch, Single User)

Computer, Printer Use of Languages Database System

Online Banking (Role Based Multiuser)

Computer, Printer, NOS, UPS, Server, Scanner, Camera, Passbook Printer

Use of Languages RDBMS, Use of Security measures

Core Banking

Computer, Printer, NOS, Internet Facility, UPS, Scanner, Camera, Passbook Printer, Data Centre , Disaster Recovery Centre (DR), Branch Connectivity , Standby sys, ATMs, Point of Sell Machine (POS)

Web Languages(VB, JAVA, C#), Use of Middle ware Softwares (VM ware), Integration of Interfaces (ATM)

RDBMS, Use of Security measures, Data Replication,

Core Banking and Its Interfaces

Progress of Banking Software HardwareTechnology Used

Front End Back Ende-Banking

Uses all the required Hardware of Core Banking

Design Interface Software

Same as Core Banking Requirements

Use of Electronic Cards

National Electronic Fund transfer(NEFT)

Real Time Gross Settlement (RTGS)

Cheque Truncation System(CTS) Linking of Govt. Subsidy transfer Process

M-banking and Payment Banks Smart Phone

Apps and Interface Designing using MOS

Interface for - Back Office

Interface for – Online Branch Banking

Interface for- Core Banking

Use of Data center

Interface for – E-banking

State Bank of India

Month / Year

Interface for - ATM

Use of ATM cards

Interface for – Fund Transfer (RTGS, NEFT)

Interface for – Mobile banking (m-banking)

Interface for – Mobile Banking (Personal Page)

Mobile Banking

Linking of Govt. Subsidy Transfer

Paytm is an Indian e-commerce shopping website launched in 2010, owned by One97 Communications which initially focused on Mobile and DTH Recharging. The company is headquartered in Noida, India. It gradually provided recharging and bill payment of various portals including electricity bills, gas bills, as well as telephone bills. Paytm entered India's e-commerce market in 2014, providing facilities and products similar to businesses such as Flipkart, Amazon.com, Snapdeal. In 2015, it added booking bus travel.

Interface for - Paytm

Interface for - Paytm

Research Opportunity

Thank You