[email protected] 118 Vine Street Yukon OK 73099 405-837- 5779 OBJECTIVE Seeking a position that will benefit from my customer service experience, positive interaction skills where my 10 years’ experience can improve the customer satisfaction. EDUCATION Colorado Technical University Online July 2018 Bachelors Degree Vatterott College January 2006 Associates Degree EXPERIENCE Dell 3501 SW 15th St Oklahoma City, Oklahoma 73108 CSR /Floor Support September 2015 – Current Assisted members with questions about their health care coverage Assisted members with filling our applications and submitting documents Floor Support for CSR’s who needed help with a members account Worked on escalated cases and other departments to resolve issues Handled Supervisor calls and de-escalated members Certifit 4701 West Reno Avenue Oklahoma City, Oklahoma 73127 Customer Service April 2014 to June 2015 Took part orders for over the phone and front counter TOSHA MARIE SEATON