Figaro cic vision, delivery model and next steps

Author: BCrouch 1

Figaro CIC

Vision, Operational Model and Next Steps

Author: BCrouch 2

Introduction to ILP

• Ensuring independence through practical interventions and enabling choice through treating individuals as customers not service users at each step of their interaction with our organisation

• Professional services and person-centred assessments provided at the appropriate level (e.g. using qualified Occupational Therapists and trained Trusted Assessors in relation to the specific complex needs of the person).

• Having a service delivery model supported by trained customer service staff and IT systems that allows self-funders and those that receive direct payments / personal budgets to purchase the piece of equipment that fully meets their wants and needs

Author: BCrouch 3

Introduction to Figaro CIC

• Community Interest Companies (CICs) are Limited Companies with special features:– Business / Activity conducted for community

benefit not just private advantage.– Has undergone a “community interest test”

with the CIC regulator.– Is “asset locked” to the social and community

purpose of the CIC.– Has been created as a delivery vehicle but

has not yet traded.

Author: BCrouch 4

Figaro CIC: Our Purpose

We fully believe that with appropriate information and guidance, professional support and a creative customer-focussed approach,

individuals are the best commissioners of their own health and care needs.

We want to create an inclusive and financially sustainable model of personalised health and care services in a vibrant and well-used

community hub that provides a range of developmental and beneficial products and services enabling customers to live

independent, happier and healthier lives.

Author: BCrouch 5

Figaro CIC: Our Principles

We will be creative and resourceful to ensure that all our activities abide by our principles and will assess them and all proposals for new developments to ensure they are financially viable and delivering results.

Financially Sustainable

Personal budgets are transforming all ‘Service Users’ to customers so that is our focus. Whether they are purchasing with their own money or via a personal budget, we want them to be utterly satisfied with the service we provide.

Customer Service

We believe in providing a service that achieves mutual benefit between ourselves, our customers and partners. Through effective partnership working we will enhance our customer offer and invest and support the communities we serve.

Mutual Benefit

We don’t prescribe. We focus on the wants of our customers and not just their needs and believe fundamentally that personal choice is the key to excellent customer service.

Choice

All of our services support independence and encourage individuals to progress and develop and make use of their abilities and talents to improve their self-esteem.

Independence

StatementPrinciple

Author: BCrouch 6

Focus on Personalised Care

• Initial feedback from customers of ILP– Concerned about the changes affecting them and

existing services – Around 80% wanted a day centre but that was vibrant

and engaging (unlike current provision)• “Can sit and watch telly at home”• “As long as you don’t sit around in circles. Found it boring

and couldn’t wait to get out”• “As a young person I’d love to go to a day centre but there

was no one my age there so I didn’t go back”

– Listening and responding to customers’ wants is key to success.

Author: BCrouch 7

The National Context

• Embarked on a thorough PEST analysis of personalised day services:– Vision for Adult Social Care (Nov 2010)

• All recipients of social care should be moved onto a personal budget by April 2013

• LA as commissioners and move away from service provision• An inclusive provision that transforms service users into

customers and is attractive to the health and social wants and needs of self-funders

• The whole ‘market place’ is dramatically changing and both customers and providers are struggling to respond across the UK.

Author: BCrouch 8

The Local Context• Shropshire Council’s “Your Life, Your Way”

strategy:– £10m reduction during 2012-2014 with £7.3m being

transferred over from NHS budgets.– 3 main themes:

• Increased personalisation of services to individuals

• Greater choice and control over the services they receive

• A review of the day services offer including in-house provision

– We believe our proposed model achieves these aims for Shropshire residents and delivers against the 7 priorities stated in the strategy

Author: BCrouch 9

Operational Delivery Model

Author: BCrouch 10

Operational Delivery Model

Author: BCrouch 11

Customer Journey

Author: BCrouch 12

Customer Journey

Author: BCrouch 13

Outcome Star – Savings Through Independence

1. Increased independence

2. Sense of achievement through tracking progression of goals

3. Reducing level of dependency on services and others

5. Reducing cost of care and support needs

7. Mutually beneficial

9. Life-coaching tool for self-funders

Author: BCrouch 14

Support for the individual

Flexible individual packages of care

Independence and choice

Independence at home

Robust systems to enable people to make informed choices

Variety (not just day centres)

Access to the same services within the community as everyone else

Live Life, Your Way – Priorities:

Author: BCrouch 15

Figaro CIC – Next Steps:

• Secure start-up investment funding• Market Research to explore the WANTS &

NEEDS of Shropshire residents and holders of PBs

• Create an appropriate menu of products and services

• Develop IT infrastructure to support the business model

• Identify a viable building for an initial pilot to trial the effectiveness of the model

Author: BCrouch 16

The End

• Thanks for giving us the opportunity to share our plans

• Any further questions?