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Powered by Methodology
FIELD SERVICE SOFTWARE NOVEMBER 2018
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C O N T E N T S
Introduction
Defining Field Service Software
FrontRunners (Small & Enterprise Vendors)
Runners Up
Methodology Basics
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5
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9
15
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This FrontRunners analysis is a data-driven assessment
identifying products in the Field Service software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommended (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic, based on vendor business size, per category.
In the Field Service FrontRunners infographic, the minimum qualifying scores were 4.40 for Usability and 4.30 for User Recommended.
To be considered for the Field Service FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum user-rating score of 3.0 for both Usability and User Recommended.
I N T R O D U C T I O N
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INTRODUCTION
The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.
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Field Service software helps organizations obtain, track,
monitor and complete work orders within their respective field of expertise.
Software Advice’s FrontRunners is focused on the North American Field Service software market. We identify this set of core capabilities for the Field Service software category: billing/invoicing, scheduling and dispatching, work order management and customer management, as well
as at least two of the following: contact management, inventory management and/or GPS tracking.
D E F I N I N G F I E L D S E R V I C E S O F T WA R E
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For each individual rating in both the Usability and User Recommended criteria, the methodology
weighs recent reviews more heavily.
US
ER
RE
CO
MM
EN
DE
D
4.94.2
4.9
4.2
USABILITY
Housecall Pro
Praxedo
FieldEZ
GorillaDesk
ServiceTrade
CommusoftP3
Tradify
RazorSyncVonigo
Jobber
Fergus
ServiceBoxService Fusion
F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )
FRONTRUNNERS® FOR FIELD SERVICE, NOVEMBER 2018
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F R O N T R U N N E R S S C O R E S
( S M A L L V E N D O R S )
TOTAL SCORE
USABILITY SCORE
USER RECOMMENDED
SCORE
1 FieldEZ 9.48 4.80 4.68
2 GorillaDesk 9.40 4.81 4.59
3 ServiceTrade 9.38 4.74 4.64
4 Commusoft 9.25 4.66 4.59
5 P3 9.17 4.58 4.59
6 Tradify 9.08 4.73 4.35
7 RazorSync 9.06 4.60 4.46
8 Vonigo 9.03 4.55 4.48
9 Jobber 8.99 4.61 4.37
10 Fergus 8.97 4.52 4.45
11 Praxedo 8.96 4.52 4.44
12 ServiceBox 8.86 4.50 4.36
13 Service Fusion 8.79 4.43 4.36
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F R O N T R U N N E R S S C O R E S
( E N T E R P R I S E V E N D O R S )
TOTAL SCORE
USABILITY SCORE
USER RECOMMENDED
SCORE
1 Housecall Pro 9.24 4.71 4.53
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R U N N E R S U P
AceRoute
Ai Field Management
Aimsio
Alert
Apptricity Field Services
Ascora
Asset Essentials
Astea Alliance
Augmented Support
AyaNova
Bella FSM
BigChange
BigWave
BlueFolder
Buildshop
Bushel
Call of Service
CaptureFast
CentralBOS
Clean Calculator
ClickSoftware
Comarch FSM
Comet Suite
CommitCRM
Coolfront Mobile
CoreSystems
Corrigo
CRM by AutoVu Solutions
CRM RUNNER - Field Management Software
CrossForm
CSDP Service Relationship Management
Curo
DASH by Next Gear Solutions
Dataforma
Deliv Agent
Delta Sales App
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Dispatch
DispatchTrack
EasyForm
ECOBPM
Einpix
Electronic Work Instructions
Entytle
ESC Software
eServiceTicket
eTurns
Evosus Software
Eworks Manager
Explorer Shafers
Eyo EmployeeApp
ez service manager
FarEye
Fibo
Field Complete
Field Disaptcher
Field Force Manager
Field Force Tracker
Field Nimble
Field Service Management by Corrigo
Field Squared
FieldAware
FieldAx
FieldConnect
Fieldd Service Software
FieldEdge
FieldLocate
FIELDMOTION
Fieldomobify
FieldOne
Fieldpoint
FieldPulse
FieldService360
FieldSumo
Flobot
Flowfinity
FLS VISITOUR
Fluix
Focus ERP
Formitize
FotoNotes
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Foundation 3000
freshOps
GeoManager Fleet Management
GeoPal
GoServicePro
Granular
GroundsKeeper Pro
HappyCo
HCSS Dispatcher
IFS Field Service Management
Infor CloudSuite Business
Infor Service Management
Inkling Systems
Intouch Insight
Intuit Field Service Management
IRIS platform
jobi
JobLogic
Key2Act
Kickserv
Kizeo Forms
Klipboard
Kugadi
Launchcloud
Lawn & Pest Assistant III
Less Paper
Loc8
LogiMove
MarginPoint
Maxoptra
mHelpDesk
Mi-Corporation Mobile Inspection
MindYourService.com
Minubia
MO.S.T.
Mobile Field Report
Mobile Forms by Device Magic
Mobile Resource Manager
Mobiwork SmartTrack and MWS
myGeoTracking
Natural Insight
NetDispatcher
NetFacilities
OASIS by IntelliTek
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OctopusPro
Odyssee Service
Okappy
OnePlus Service
Oneserve
Opti-Time
Optsy
Oracle CX
Oracle Field Service
Orthinc
Pervidi
Plexus
Pocomos Software
Pool Office Manager
Pooltrackr
Powered Now
ProfitZoom
Pronto Xi ERP
Protean
Pruvan
QuickStaff
QXpress Scheduling Software
ReachOut Execute
Real Scheduler
RepairShopr
ROMA BUSINESS MANAGER
SAM Pro Enterprise
SAP Hybris
ScheduleFlow
Scheduling Manager
Scheduling Suite by FlowX
Serfy
Service Autopilot
Service Centre
Service Management Enterprise
SERVICE MANAGER by Bluelight
Service Pro by MSI Data
ServiceBench
ServiceBridge
ServiceM8
ServiceMax
ServiceMonster
ServiceNow Field Service Management
ServicePal
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ServiceSight
ServiceTitan
ServiceTracker
ServiceVelocity
ServiceWarrior
ServMan
ServSuite
Shark Byte CRM
simPRO Enterprise
Sitefotos
Skedulo
SkyBoss
SMART Software - Service Management and Route Tracking
SmartField
SmartServ
SnapSupport
Spoors
Squeegee
SuccessWare21
Swept
SWORD
Synchroteam
Taskaim.com
Tasker
TaskVizor
The HindSite Solution
The NexTraq Platform
The Service Program
ThermoGRID
Tikkit
Time & Attendance by Direct Focus
Timing Software
To be Checked
TODOzone
Tookan
Total Office Manager
Total Service
Tracker
TrackOne
TrackVia
Traxroot
Tree Plotter
TurfHop
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Utility Cloud
Verizon Networkfleet
Visual Planning
VMS Software Solutions Suite
vWorkApp
Walkabout
Wintac
WorkDeskPro
Workglue
WorkMax Complete Suite
WorkPal
WorkStraight
WorkWave Service
XOi Vision
Youreka
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The FrontRunners methodology assesses and calculates a
score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.
The Usability score is a weighted average of user ratings including:
• End-user ratings of one to five stars on the product’s ease of use.
• End-user ratings of one to five stars on the product’s functionality.
The User Recommended score is an overall weighted average of scores including:
• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
• End-user ratings of one to five stars on how likely they are to recommend the product to others.
There are up to two FrontRunners graphics for each market, one Small Vendors and one Enterprise Vendors graphic. The Small Vendors graphic highlights qualifiers from smaller (by employee size) vendors, while the Enterprise Vendors graphic displays qualifiers for larger (by employee size) vendors.
M E T H O D O L O GY B A S I C S
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METHODOLOGY BASICS
Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews published within 18 months of the start of the analysis period across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com.
Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphics is based on vendor employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.
1 In the event fewer than 10 products qualify for either a Small Vendors or Enterprise Vendors FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.
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