Fidelity National Financial and ABBYY FlexiCapture at #ABBYYSummit16

© ABBYY Confidential

ABBYY TechnologySummit2016

ABBYY NAHQ, 2016

Anjum Iqbal


Agenda

• Intro to Fidelity National Financial Canada (FNF)

• Our Challenge

• The Experience

• The Solution

2

© ABBYY Confidential 3

Our Company Brands

With over 20 years of trusted service, FNF Canada is a comprehensive and innovative transaction management service provider and partner to large and small Canadian lenders and Mortgage Brokers. We specialize in facilitating all aspects of the mortgage transaction; including Title Insurance, Document Processing, Property Tax Management, Appraisal Management services and Settlement services.

Chicago Title Insurance Company has been providing security for real estate transactions for over 150 years and has been protecting Canadians for the last 35 of those years. Chicago Title is a subsidiary of Fidelity National Title Group, the world's largest title insurer and an industry leader in all measures of financial strength.


FNF Canada

Canmore, Alberta

Vancouver, British Columbia

Mississauga, Ontario

Head Office

Bedford, Nova Scotia

Saint-Laurent, Quebec

• Five core lines of business and 2 company brands• 20 years of experience delivering services to Canadian lenders, brokers and

mortgage insurers• Operations nationally, providing both local and centralized service delivery

options• Field Sales support in all major markets• 250+ employees


Leading Edge Technology

5

• At FNF, Technology is an enabler for our Operations teams providing creative and efficient ways to optimize service delivery

• We spend more on technology compared to competition

• Technology Assets include BPM, ECM, Web & Mobile, Fax, OCR, VOIP.


Our Challenge

• 4,500 faxes received daily (15,500 pages), 75% of this traffic is between 11 AM – 4 PM EST

• Need to be processed within 1 business hour so that mortgages can be funded/processed on time.

• If we spend ~1 minute per fax that is = 10 FTE

6


The Experience

• We looked into 2 solution providers and selected ABBYY• We found ABBYY to be strong in

– Ability to work with Expanding sections on templates – Reliability of toolset provided– XML Export capabilities

• Verification Client module enabled Operations to fix basics issues with no dependency on IT Support Desk.


Our Solution

• Build full Electronic Fax Management solution that integrates into our Transaction Management System

• Needs to be a “head-less” process as we cannot afford the FTE costs

• Most solutions available on the market meet our needs partially

• ABBYY Flexi capture used for template designing

8


Our Solution

9

• Fax Manager Tool


Our Solution

10


Our Solution

• ABBYY Flexi capture was used to develop templates that exported data into XML

• This data was sent to another service on our ESB for integration into our internal systems

• Complete automation end to end with only 1 FTE allocated for reviewing kick outs in Verification Studio

11


Our Solution

12

• ABBYY Templates


Our Solution

13

• Verification & Export


Thank you for your time.

Anjum Iqbal

VP, IT Business Solutions

FNF Canada