FEDEX SME EXPORT REPORT DIGITAL ECONOMY FUELS SME EXPORT GROWTH Europe is becoming a society of ‘digital consumers’ – this burgeoning economy is fueling optimism and growth among small and medium sized enterprises (SMEs), with e-commerce the key driver according to the FedEx SME Export Report. All figures refer to SMEs who currently export, September 2016. FedEx SME Export Research, a commissioned report study of 4,500 European small and medium sized enterprises conducted by Harris Interactive on behalf of FedEx. Senior Executives representing a mix of company sizes: micro (1-9 full-time employees), small (10-49 full-time employees) and medium (50-249 full-time employees), were interviewed online and by telephone. GLOBAL OPTIMISM generate e-commerce sales 40 % believe they will generate greater e-commerce income in the coming year SME E-COMMERCE REVENUE GENERATION – EUROPEAN COMPARISONS % of exporting SMEs generating revenue from e-commerce sales % of total revenue of exporting SMEs generated from e-commerce sales 85 % 16 % BELGIUM 73 % 22 % FRANCE 76 % 28 % GERMANY 78 % 23 % ITALY 78 % 31 % NETHERLANDS 78 % 30 % POLAND 86 % 26 % SPAIN 81 % 33 % UNITED KINGDOM EUROPEAN EXPORTING SMES: E-COMMERCE TRENDS state e-commerce enables them to reach export markets more easily 38 % generate revenue from e-commerce sales accounting for of their total revenue 4 5 OUT OF 27 % export within Europe export outside of Europe 9 10 IN 53 % more likely to generate e-commerce revenue from B2B than B2C 84 % B2B 66 % B2C need more support to overcome barriers such as customs challenges 28 % ALMOST benefiting from e-commerce require faster delivery from logistics providers of their total revenue 65 % 19 % Worldwide results show that 8 10 IN generate revenue from social media sales accounting for HALF