February 09 CIAA Newsletter

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An Affiliate Of

February

2008

Upcoming Events

Vendor Council

Thursday, February 12

Chicken Coop, Noon

General Membership

Meeting

Wednesday, February 18

Vern’s Restaurant, Clive12:00

Topic: Renter Credit Quality& Traffic Trends

Presented by Jim Baker

and Scott McBroom of

First Advantage SafeRent

Registration attached

Fair Housing & Beyond

Wednesday, February 25

West Des Moines PD

10:30 am - 4:00 p.m.

Registration attached

March

Leasing 101

Tuesday, March 24

“It’s a Jungle out there, sowe’re going Back to Basics”

Venue and time TBA

Committee Updates

2009 CIAA Board Members

Letter from the President

January Meeting Highlights

New Members

Announcements, Promotions, Postings

Vendor Spotlight - Waste Management

Vendor Listings

February meeting registration

Fair Housing and Beyond

Fair Housing Registration

NAA Connect

Inside Your Newsletter:

In with the new...

History was made on many levels in November when the nation’s

first African-American President was elected. The question on eve-

ryone’s mind is where does the country go from here? How will this

Democratic “hat trick” change the business climate? Declining home

prices and steady increases in housing stock can prove to be problem-

atic for the rental industry. From CNNMoney.com, January 27,

2009:

An index of home prices in 20 major metropolitan areas fell at a

record annual pace in November, to levels not seen since 2004,

according to a report released Tuesday.

The S&P Case-Shiller Home Price Index, a sampling of 20 cities from across the nation, fell

a record 18.2% over the 12 months ended Nov. 30. That brought the index to its lowest point

since February 2004. From its peak in mid-2006, the index has plunged a whopping 25.1%.

Eleven of the 20 cities showed record declines, and the 12-month price drop for 14 of the

cities was a double-digit percentage.

"The freefall in residential real estate continued through November 2008," said David M. Blitzer, chairman of the Index Committee at Standard & Poor's, in a prepared statement. He

said the 20-city index has fallen for every month since August 2006, a total of 28 consecu-

tive months.

None of us know where this will all end. One thing is certain - it’s our job as property management

professionals to educate ourselves on the housing market and educate our residents. I have helped

many residents who were taken in by flashy but deceptive ads to realize the actual monthly cost of

buying one of those townhomes with that great monthly payment. Add the cost of maintenance,

real estate taxes, repairs, and association fees on top of amenities that are included in rent - fitness

centers, business centers, swimming pools - we can help ourselves and our bottom lines by simply

pointing these things out. Not to mention, but of course I will, home values continue to decline and

that means unless they’re planning on staying in one place for several years, they will never have a

chance to actually “own” anything. Many homeowners who were caught up in the subprime mort-

gage crisis have learned that expensive lesson.

The point here is that we have a golden opportunity to once again to bring apartment living on par

with homeownership. Apartment living will become a more viable option as the cost of owning a

single-family home will far exceed the financial capabilities of many Americans. -Rick

“Our Profit is

Your Success”



Committee Announcements

Page 2 Website: www.ciaahq.org

2009 Board Members and Committees

PresidentRick Koontz, Signature Place

Vice PresidentJennifer O’Brien Konior, TAB Properties

TreasurerLori Young, BH Management

SecretaryHeather Benton, Rosemont Place

Past President Melissa Johnson, Olde English Village

Vendor Council Co-ChairsTom Newton, Gorman Roofing Mary Spain, Apartment Finder

Education Committee Chair

Mary Spain, Apartment Finder

Legislative Committee ChairJennifer O’Brien Konior, TAB Properties

Membership Committee Chair

Lori Young, BH Management

Public Relations Committee Chair

Ellen Wade, The Des Moines Register

The Legislative Committee will attend a Subcommittee hearing on a Consumer Fraud bill (SSB 1037) on MondayFebruary 2nd. We will be submitting arguments that the multi-family industry be exempted from the proposed con-

sumer fraud private cause of action section because of conflicting statutes we must follow in the Landlord-Tenantlaw, as well as existing registration requirements for multi-family units.

HSB 52, which addresses electrical licensing, only affects residential units which by law and for purposes of realestate taxes are defined as four (4) units or less. Any multi-family buildings over four units will not be affected bythis legislation. Some members were alerted erroneously through a source outside of the CIAA and we want to as-sure our members that we are staying on top of the issues for you!

Legislative Committee

Education Committee“Fair Housing and Beyond” will be presented February 25 at the West Des Moines Police Department conference

room from 10:30 - 4:00. Don’t wait until the last minute to register - we’ve had a tremendous response!

“Leasing 101” will be presented Tuesday March 24th. This seminar is free to all CIAA members! We’re changingit up this year and it’s going to be an exciting and informative session that is perfect for all your new leasing people

as well as anyone who is getting complacent or who may just want a refresher. The basics have always been the ba-

sics, and the “old-timers” are here to help!

Vendor CouncilThe date is set for our Annual Golf Outing! Details will follow, but for now, mark your calendars for Friday, June 12,

1:00 start!

Event committees have been established and we want to thank the following people for volunteering their time and

resources:Golf Outing: Steve Arnburg, Melissa Johnson, Tom Newton, Mary Spain, and April St. Aubin

Trade Show: Connie Blodgett, Jennifer Gavin, Andrea Larson, Michelle Ogden, April St. Aubin

Vendor Social/Maintenance Olympics: Jennifer Gavin, Rick Koontz, Dave Leete, Mary Spain

Brochure Development: Jennifer Gavin, Mary Spain

mailto:[email protected]
























Leadership and Team Building

Each of us performs an important function in fulfilling our daily tasks and obligations. But so few reallyunderstand how each team member contributes and how important every singe person is regardless of their positionor title. I really enjoyed receiving this from an old coworker in Michigan, so rather than try to interject my own phi-

losophies, I’ll share someone else’s this month. This was written by Angeles Arrien:LESSONS FROM GEESE

As each bird flaps its wings, it creates an uplift for others behind him. There is 71% more flying range in V-formation than flyingalone. Lesson: People who share a common direction and sense of common purpose can get there quicker.

Whenever a goose flies out of formation, it quickly feels the drag and tries to get back into position. Lesson: It’s harder to do some-

thing alone than together.

When the lead goose gets tired, it rotates back into formation and another goose flies at thehead. Lesson: Shared leadership and interdependence gives us each a chance to lead as

well as opportunities to rest.

The geese in formation honk from behind to encourage those up front to keep up their speed. Lesson: We need to make sure our honking is encouraging and not discouraging.

When a goose gets sick or wounded and falls, two geese fall out and stay with it until it re-vives or dies. Then they catch up or join another flock. Lesson: Stand by your colleagues

in difficult times as well as in good.

Rick Koontz, CIAA President

Signature Place Apartments

Page 3

January General Membership Meeting

Letter from the President

We had a full house at Latin King for our January General Membershipmeeting. Bill Armstrong of Timberland Partners and Gary Gallagher of Central Iowa Duct Cleaning educated members on the new law requiringthat dual-sensor smoke detectors be installed in all new construction andretrofitting current smoke detectors effective April 1, 2009.

Gary has researched options for pur-chasing these detectors and discovered

there are limited vendor resources as well as limited items. Currently only battery-operated dual sensor detectors are available at a cost of around

$18.00. Because of this, enforcement of this new law will more than likely be postponed again (it was originally set to go into effect October 1, 2008).Bill met with authorities from most of the local communities and enlight-ened us on the ins-and-outs of the legislation and what the local authorities expect from rental properties. Billalso explained that the new law exempts properties that have more advanced fire detection and suppression sys-tems, such as sprinkler systems.

Members in attendance were provided with copies of the code. If you need the information, click here for theIowa Department of Public Safety webpage. You will find links to the actual legislation as well. Be sure to stayon top of this very important issue!

In Loving Memory

“Dylan”

1994 - 2009

Rest well, dear friend.

http://www.dps.state.ia.us/fm/smokedetector.shtml

http://www.dps.state.ia.us/fm/smokedetector.shtml



Page 4 Email: [email protected]

Our Newest CIAA Members

MAINTENANCE TECHNICIAN

Olde English Village is looking for a maintenancetechnician. Contact Melissa Johnson at 515-223-1010 or [email protected] to apply or for additional information.

New Vendor Members

Des Moines 360, Inc.

Sears Commercial

Sherwin Williams Paint

ASSSISTANT PROPERTY MANAGER

LEASING CONSULTANT

BH Management is seeking an Assistant Property Manager and LeasingConsultant for Washington Heights. Assistant Manager candidates shouldhave 1 year previous experience. Customer service sales experience is preferred for the Leasing Consultant position.

Please email resumes to [email protected] information can be found at www.bhmanagement.com

“The one

word that

makes a

goodmanager -

decisiveness”

- Lee Iacocca

Announcements, Positions, and PostingsHubbell Apartment Living would like to welcome

Victoria Lange as Leasing Consultant for Hamlet

and Bristol Apartments and Jaibre Spargur as

Assistant Property Manager at Somerset Apart-

ments.

Josh Carney is the new leasing agent at Tim-

berland Pointe Apartments in Des Moines.

Daymark welcomes back Heather Benton as

manager of Woodbridge Apartments.

New Property Members

Drake Park

Bennett Grand Woods Alpha-Barnes Real Estate

Boone Sundance

Marshalltown Sundance

Newton Sundance

MANAGEMENT / LEASING

Hubbell Apartment Living is currently seeking motivated, high energy

personnel to join their management and leasing staffs. Visit their website,www.hubbellrealty.com to view current openings and to apply online.



http://www.bhmanagement.com/


http://www.hubbellrealty.com/

http://www.hubbellrealty.com/






Page 5

Vendor SpotlightWaste Management

Need a Vendor? Call a Member First!

A+ Lawn & Landscape

Abendroth & Russell, P.C.

A.Q. Allstate Pest Control

American Family Insurance

Jared Frank Agency

Apartment Finder

Big Green Umbrella Media

Bragg Handywork

Carpet Pro - Baker Interiors

Carpet Source

Central Iowa Duct Cleaning

CertaPro Painters

Coinmach Corporation

Cort Furniture Rental

Des Moines 360, Inc.

The Des Moines Register

DeWitt Painting

Diamond Vogel Paints

First Advantage SafeRent

Furniture Options

Gorman Roofing Services

Hard Tops of Des Moines

ICS Advanced Technologies

Jetz Service Co.

Johnstone Supply

Lawns Plus

Marsden Building Maintenance

Nationwide Office Care

Phillips Floors

RealPage, Inc.

Red Capital Group

Reliable Construction

Select Van & Storage

Shelton Painting

Sherwin Williams Floor Cover-

ings

Sherwin Williams Paint

Sears Commercial

Simply Clean

State Farm Insurance

Glen Waterhouse III

Stew Hansen’s Dodge City-Jeep

Stitzell Electric Supply Co.

Sudzy’s Carpet Cleaning

Tenant Data

Waste Connections

Waste Management

Wayout Consulting Services

All Vendor Member contact

information can be found on

the CIAA website:

Vendor Website Page To Become A Vendor Member Contact:

Rick Koontz at 515-226-2100 [email protected]

Tom Newton at 515-883-0838 [email protected]

Waste Management can assist you in your efforts of reducing your waste flow and overall costs by provid-ing an in depth waste audit. By suggesting alternative services, container sizes and frequencies this can bea benefit to your entire community. Improving aesthetics and making your communities’ collection proc-ess more efficient is what Waste Management can do for you.

This waste audit solution was most recently presented to TAB Properties and I am thrilled to say we arenow business partners! They saw the benefits that we were able to provide and so can you!

Contact Juli Applegate for more information!

515-202-3538

Think Green. Think Waste Management!

http://www.ciaahq.org/vendors.htm





http://www.ciaahq.org/vendors.htm



Registration Form:

Name: Name:

Name: Name:

Company / Property Name:

Must RSVP no later than Noon on Monday, February 16, 2009

Please fax registration form to Mary Spain at 515-327-9104

Lunch selection includes fries, drink, tax and gratuity.Please indicate number of meals needed on each line.

Cobb Salad / $13.00________ Pork Tenderloin / $11.00________

Hot Beef / $14.00________ Chicken Caesar Wrap / $13.00________

PLEASE BRING A CHECK PAYABLE TO CIAA OR EXACT CHANGE PLEASE BRING A CHECK PAYABLE TO CIAA OR EXACT CHANGE PLEASE BRING A CHECK PAYABLE TO CIAA OR EXACT CHANGE

“Our Profit is Your Success!”

Membership Meeting Registration

February 18, 2009 12 NoonVern’s Restaurant, Clive

15970 Hickman Road, West of I-80/35

Renter Credit Quality & Traffic TrendsRenter Credit Quality & Traffic TrendsRenter Credit Quality & Traffic Trends As the economy continues to decline, savvy apartment operators and investors are studying rental applicant patterns to prepare for a thin year ahead. By anticipating seasonal and extraordinary slowdowns in rental traffic, operators cangain a competitive edge in attracting a greater share of limited applicant traffic. By reviewing comparative perform-ance by property class and market, investors can understand credit risk to NOI projections and investment cycle tim-ing. In this quarterly presentation from First Advantage SafeRent, you’ll get a national review of renter credit qualityand traffic trends and their implications for operations and investments.

Jim Baker and Scott McBroom help you to uncover the trends from First Advantage SafeRent’s unique database of more than 6 million rental units.

In this presentation they will:

• Help you benchmark applicant volume and renter credit quality. We’ll examine the performance of variousasset classes and identify which are most impacted in a slow absorption, negative job growth environment.• Review the current economy and foreclosure practices. Find out how this has impacted incomes and renter credit quality and what you can do to adjust for these market changes.• Arm you with tools to manage your risk and performance. We’ll review management reports availablethrough First Advantage SafeRent that can be used to benchmark and adjust property-level performance.• Take a look ahead. Based on knowledge and analysis of recent trends, we will provide some observations onthe outlook for the year ahead.



Fair Housing

and Beyond Sets new standard in fair housing training

Uses DVD-delivered scenarios to demonstrate how real-life

situations require critical thinking and prudent decision making

Vividly shows the serious consequences of incorrect responses and

provides coaching on how to avoid costly mistakes

Delivers relevant knowledge of fair housing essentials – practical

explanations of how federal, state, and local protected classes and barred

discriminatory acts impact property operations

Experience it today as a 4.5 hour seminar

To learn more – go to www.irem.org or www.naahq.org

G r o u n d - b r e aS e m i n a r !

T r a i n i n g

f o r :

M a n

a g e m e n t c o m p a n y

e x e c

u t i v e s

P r o p e r t y a n d s i t e m a

n a g e r s

•

L e a s i n g p r o f e s

s i o n a l s

M a i n t e n a n c e t e c h n i c

i a n s

•

V e n d o r s a t y o u r p r

o p e r t y

Developed jointly by the industry leaders in multifamily management



CENTRAL IOWA APARTMENT ALLIANCE

presents

“Fair Housing and Beyond”

Registration Form:

Name: Name:

Name: Name:

Company Name:

Address: City: Zip

Phone: Fax: Email:

Please fax your reservations to Mary Spain at (515) 327-9104 by February 16, 2009

All reservations will be billed if no-show. Payment in advance of class is appreciated!

Mail payment to: CIAA, 3775 E.P. True Pkwy, Suite 263, West Des Moines, IA 50265

February 25, 2009 10:30 a.m. - 4:00 p.m.

West Des Moines Police Department, 250 Mills Civic Pkwy (E. of 50th St.)

NAAEI and IREM have partnered to develop this coursework and education initiative. NAAEI represents the

education and career development division of NAA, while IREM serves as a professional association for managers of income-producing properties worldwide.

The “Fair Housing and Beyond” seminar was created by subject matter experts from both of the above organiza-

tions. A legal firm specializing in Fair Housing reviewed all course content to insure compliance with Fair Hous

ing Law.

• Sets new standard in fair housing training

• Uses DVD-delivered scenarios to demonstrate how real-life situations require critical thinking and pru-

dent decision making

• Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid

costly mistakes

• Delivers relevant knowledge of fair housing essentials – practical explanations of how federal, state, and

local protected classes and barred discriminatory acts impact property operationsTraining for:

• Management company executives

• Property and site managers

• Leasing professionals

• Maintenance technicians

• Vendors at your property

The National Apartment Association Education

Institute (NAAEI) and The Institute of Real Estate

Management (IREM) join forces to enhance fair

housing education among rental housing providers.



Register now for the 2009 NAA Green Conference & Exposition,

April 28-29, at the LEED-Certi fied

Phoenix Convention Center. The closing

general session speaker is James S. Brew,

Principal Architect at the Rocky Mountain

Institute. Brew has more than 28 years of

sustainable design experience in historic,

commercial, institutional and residential

architecture. He will introduce the latest

trends in the green building revolution,

as well as the specific business decisions

companies must consider to remain viable during the sustainability movement.

Supplier partners interested in showcasing their green products

and services at the conference must act quickly. For information

about registration, exhibit space and sponsorship, visit

www.naahq.org/events/green or contact John Murray at 703/518-6141

Ext. 131 or [email protected] or Justin Barker at Ext. 129 or [email protected].

2009 NAA Capitol Conference Speakers SetThe 2009 NAA Capitol Conference will be held March 8-11 at the

Omni Shoreham Hotel in Washington, D.C.

Kicking off the conference will be keynote speaker Dana Perino,

White House Press Secretary to President George W. Bush. On March

9, she will discuss the current political and economic climates and

how they influence housing and public perception. Fleishman-

Hillard International Communications’ Ben Coffey Clark also will

speak March 9 on social media’s function in associations and com-

pany communications, and the Government Affairs Roundtable

lunch on March 10 will feature political commentator and former

Reagan administration Senior Policy Advisor Tony Blankley and

The New Republic’s Editor-at-Large Peter Beirnart.

To register, visit www.naahq.org/events/capconf.

Steve Forbes to Speak at NAA June ConferenceNAA is excited to announce that Steve Forbes, Chairman & CEO of

Forbes Inc. and Editor-in-Chief of Forbes magazine, has been confirmed

to speak June 27 during the Closing General Session at the 2009 NAA

Education Conference & Exposition in Las Vegas.

Don’t miss the 2009 NAA Education Conference & Exposition, the

largest show in the multifamily housing industry with more than 6,000

industry professionals and an exhibit hall that includes more than

700 booths and more than 375 exhibiting companies. For information,

visit www.naahq.org/events/ece. Interested in exhibition or sponsorship

opportunities? Contact John Murray at 703/518-6141 Ext. 131 or

[email protected].

New Credential for Green Property ManagementThe National Apartment Association Educational Institute

(NAAEI) and the National Affordable Housing Management

Association (NAHMA) have jointly launched a new Credential for

Green Property Management (CGPM) designed for onsite managers,

maintenance staff and supervisors of front-line staff. For informa-

tion, visit www.naahq.org/education/designationprograms/other.

2009 Membership Competition Kicks OffNAA began its affiliate/regional membership competition in

January. The competition recognizes affiliates that experience the

greatest percentage growth during the competition period. Affiliates

compete in four membership size categories, which are based

on total number of member units.

The theme for the competition is “Get Green, Come Grow with

Us.” NAA will offer cash incentives to the winning affiliates in each

of the four categories, as well as other incentives to encourage

affiliate participation. The reporting dates are Jan. 31, April 30, July

31 and Dec. 31. NAA will send notification to affiliates a week prior

to the deadline along with a link to the NAA Web site to post their

numbers.

Connect

With NAA

Time Running Out to Registerfor NAA’s Green Conference & Exposition

B y R o n S h e l t o n , C A P S

2 0 0 9 N a t i o n a l A p a r t m e n t A s s o c i a t i o n C h a i r m a n o f t h e B o a r d

A m a l g a m a t e d M a n a g e m e n t C o r p .

February 09 CIAA Newsletter

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