Feb 2004 Supporting the new era by enhancing the social and information infrastructures e-Government Hitachi Asia Ltd.

Feb 2004Feb 2004Feb 2004Feb 2004

Supporting the new era by enhancing the social and information infrastructures

e-Government

Hitachi Asia Ltd.

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Contents

A) Ubiquitous ComputingA) Ubiquitous Computing

B) e-Government solutions• Biometrics, Trustmark, SmartcardB) e-Government solutions• Biometrics, Trustmark, Smartcard

C) Data Life Cycle / System ManagementC) Data Life Cycle / System Management

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Enterprise

WebServer

ApplicationServer

Proactive monitoring and analysis of system resources & applications

Full-scale Broadband Network

Backup/Storage Server

Intranet

Increase in Internet BusinessIncrease in Internet Business

Secure system operationSecure system operation24 hrs x 7 days Stable system operation

24 hrs x 7 days Stable system operation

e-Marketplace

Logistics Network

Government

Finance Network

　Lo

w-p

rice, h

igh

-spe

ed n

etwo

rk

access

　 Lo

w-p

rice, hig

h-sp

eed carrier

service

Industry

Consumers

Other diverse locations

Speed up Enterprise Neyworks

Advances in Internet Business

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Jan. 2001 Services stopped for nearly 11 hours at an Internet auction company. The cause was that a hardware component replacement was delayed.

May 2001 Ticketing and boarding procedures were delayed at all airports at a leading airline company. The cause was hardware trouble and backup failure.

Jan. 2001 There was a drop in response performance for the Web-system at an Internet bank. The cause was an unexpected concentration of accesses.

Feb. 2002 A distributor was unable to receive orders from certain users for 3 days. The cause was a mistake in the setup of a load balance device.

The Need for Stable System Operations

Recent Trouble CasesRecent Trouble Cases

Failure to expand the system in response to an increase in users.Failure to expand the system in response to an increase in users.Delay in error analysis caused by performance trouble.Delay in error analysis caused by performance trouble.

Application trouble.Application trouble.

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Recent Trouble CasesRecent Trouble Cases

The Need for Security Assurance

Illegal access to personal information because of insufficient access Illegal access to personal information because of insufficient access control. control. Inability to use a PC due to embedded illegal programs.Inability to use a PC due to embedded illegal programs. Falsification of web pages by hackers.Falsification of web pages by hackers.

0

500

1,000

1,500

2,000

2,500

3,000

Nu

mb

er1997 1998 1999 2000 2001

Year

Changing of illegal access report number in Japan

Rapid increaseafter the year 2000

Jan. 2000 Rewriting of a government-related Web site. Feb. 2000 Service interruption of a famous American 　　　　　　　 Web site by DDoS (Distributed Denial of Service) attacking.May 2000 Stopped servers due to LoveLetter virus. Feb. 2001 Rewriting of multiple Web sites in Japan.May 2001 Network convergence due to Sadmind/IIS worm.Jul. 2001 Network convergence due to CodeRed worm.Jul. 2001 Stopped servers due to Sircum virus.Sep. 2001 Network convergence due to Nimda worm.

Source : JPCERT/CC (January, 2002)

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e-Government Solutionse-Government Solutions

Biometrics

Protecting Trustmark Smartcard

Mu-chip

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8

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Case study - SmartcardCase study - Smartcard

New England Partner Program

Smartcard solutions for 8 automated government programs Improve and streamlined delivery of healthcare services to disadvantaged families Bridge government and private programs; increase efficiency (reporting and reimbursement Microprocessor chip improved case management, and will eliminate redundant activities, services and data collection.

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Data Life Cycle / System ManagementData Life Cycle / System Management

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TrueNorth – A Direction You Can TrustTrueNorth – A Direction You Can Trust

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HiCommand Management FrameworkHiCommand Management Framework

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HitachiHitachi Freedom Storage - Intelligent Storage Systems Freedom Storage - Intelligent Storage Systems

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TrueNorth – A Direction You Can TrustTrueNorth – A Direction You Can Trust • A Long Term Durable Vision Based on Customer Needs

– Lower TCO– Continuous availability – Manageable storage

• Delivering Real Value– Simplifies storage infrastructure– Protects knowledge assets– Optimizes company resources

• Enabled by Standards Compliance, Hitachi Technology and Partnerships– Sophisticated software management– Open, collaborative partnerships – High-performance, intelligent systems

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JP1 Version 7JP1 Version 7i i ArchitectureArchitecture

JP1 Version 7JP1 Version 7ii Architecture Architecture JP1 Version 7JP1 Version 7ii Architecture Architecture

Server

SystemSystem

BusinessManagement

level

SystemManagement

level

ResourceManagement

level

SecurityMgt.

Performance

Mgt.

NW implement

BusinessBusinessStatusmonitorStatusmonitor

CostAnalysis

CostAnalysis

AvailabilityMgt.

JobMgt.

Storage

ServiceLevelMgt.

ServiceLevelMgt.

RiskMgt.RiskMgt.

PerformanceFaultMgt.

Distribution/Asset

Mgt.

ConfigurationMgt.

FoundationFoundation

IntegratedMgt.

IntegratedMgt.

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JP1 Solutions

Network ManagementHP OpenView

Job Management Desktop

Management

Simple GUI for: - System Monitoring (H/W,S/W,Network) - Automatic Scheduling - ERP Operation - Asset Management - Software Distribution

Integrated Viewer

DB Server

Network Server Application Server

LAN,WAN

Availability Management

Storage Management

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Virus increase damage costs rapidly

MSNBC News, Jan. 2004

ZDNet UK, Dec. 2003

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20Non-resident

80Resident

TotalResident/Nonresident

00

100100

Total

Administrator

1)1)‘Search for antivirus products’‘Search for antivirus products’ detect non-resident machinesdetect non-resident machines

Set antivirus product ‘resident’

•You can detect PCs where virus realtime protection is disabled (non-resident).•You can set those non-resident machines to be resident.

(*1) You can change antivirus program setting using JP1/Remote Control.

2)Set to 2)Set to ‘resident’‘resident’ （（ *1*1））

: antivirus is resident :antivirus is not resident

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Antivirus product list

•Product name •Version•McAfee VirusScan •4.5.1•McAfee VirusScan Thin Client#1 •6.1.0•McAfee NetShield •4.5•PC-cillin •2002, 2003•OfficeScan Corporate Edition •5.5•ServerProtect for Microsoft Windows/Novell NetWare •5.56

#1 Resident/non-resident setting cannot be obtained.

•Search for anti-virus products:•You can obtain information on the antivirus products listed below. •You can also obtain the product name, language, installation date, install folder, version, owner name, company name, install size, resident/non-resident setting.

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Updating a patch is painful

“Patch and update machines frequently. Yes, it's a pain, and it may require time for testing as well as patching. But it's probably easier and cheaper than trying to fix an infestation, or explaining to business partners how you infected their system through the VPN connection. “ ”Avoid worms with these seven steps”, COMPUTERWORLD, Jan. 2004

JP1 relieves painful updating work!•You can automatically detect nonupdated PCs.

•You can select nonupdated PCs and forcibly* and automatically install security patches.*JP1 corresponds to WakeOnLAN network facility to forcibly switch on PC.

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Case-study Case-study

OperationOperationSoftware Distribution Management

Major productsMajor productsJP1/Software Distribution

Windows

PointsPointsApprox. 30,000 clients in 88 different departments are covered.

Managed by host ID. JP1 can fully utilize PUSH, PULL type distribution and inventory management. (Windows environment only)

Inventory Management

Client

Supervising server

9,000 clients

50 client

s

2,000 clients

Relay system

50 clients

1,250 clients

650 client

s

59 clients

Departmental server

21 Department

2 Department

65 Department

Relay system

Approx. 30,000 clients in 88 departments

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Case StudyCase Study

Data Centre OperationData Centre Operation

Data Centre

Billing

DB server ERP server

Daily processing workflow

Collection Place order Sales reportdaily

Printing

Bill creation

To track call duration, perform billing To track call duration, perform billing process, updating of events to Web process, updating of events to Web Server, monitoring of Web Servers.Server, monitoring of Web Servers.JP1/AJS2 Manager

and Agents

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You can automatically collect and make a report (HTML/CSV format) of You can automatically collect and make a report (HTML/CSV format) of performance data by the unit of Minute, Hour, Day, Week, Month and Year. performance data by the unit of Minute, Hour, Day, Week, Month and Year.

Rich Reporting FunctionsRich Reporting Functions

-Real-time and Historical type-Report interval and time slot-Drill down can be done

-Real-time and Historical type-Report interval and time slot-Drill down can be done

Enable capacity planning by analyzing the long term performance data.Enable capacity planning by analyzing the long term performance data.

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Optimize Enterprise TCO

Enterprise TCO( Total Cost of Ownership ) ：System Management Cost for Entire Cooperate IT System

Integrated System Management

Providing Integrated System Management Infrastructure to optimize Enterprise TCO

Providing Integrated System Management Infrastructure to optimize Enterprise TCO

29 All Rights Reserved. Copyright © 2003, Hitachi, Ltd.