Fcitr public

FOSTERING CONTINUOUS IMPROVEMENT

through RETROSPECTIVES

Nick Oostvogels Laurens Bonnema

Image  by  inajeep  at  h"p://www.flickr.com/photos/inajeep/6293310/  

GOAL of this SESSION

WHY does

CONTINUOUS

IMPOVEMENT

matter?

WHAT the h*ll are

RETROSPECTIVES?

HOW do you

RUN them?

Image  by  shht!  at  h1p://www.flickr.com/photos/shht/524480606/  

TO HELP US IMPROVE

AGENDA

Warm-up exercise

CI, in which form?

Exercise 2

Structure of retrospective

Retrospective 1

Facilitator Role

Anti-patterns

Retrospective cookbook

Retrospective 2

Sample exercises

Check-in

EXERCISE 1

SCHEDULED

in which FORM?

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TRIGGERED

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BLINDLY implementing EACH IDEA can lead to this:

LEAN manufacturing - TPS

Image:  The  Toyota  Way  -­‐  Jeffrey  K.  Liker      

KAIZEN

KAI (Change)

CHANGE for the BETTER

Image  by  lenaibojcdruz  at  h1p://www.flickr.com/photos/chaos/22725966/  

ZEN (Good)

WHICH business ACTIVITIES

need to be IMPROVED?

KAIZEN EVENT

Planned Crossfunctional team 2-10 days

2 types of KAIZEN

GEMBA KAIZEN

Continuous People involved On the workfloor

Image  by  Mr  Thinktank  at  h1p://www.flickr.com/photos/tahini/4048650596/  

Housekeeping Muda elimination Standardization

GEMBA KAIZEN

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Sort Straighten Shine Standardize Sustain

HOUSEKEEPING - 5 S

Seiri Seiton Seiso

Seiketsu Shitsuke

MUDA Elimination

STANDARDIZATION

GO to GEMBA first

CHECK GEMBUTSU TEMPORARYcountermeasures

FIND ROOT CAUSE STANDARDIZE to prevent

5 golden RULES

Working at the Gemba

General Manager

Image  at  h1p://www.evolvingexcellence.com/blog/2010/08/working-­‐at-­‐the-­‐gemba.html  

PROJECT POST-MORTEM LESSONS LEARNED

SOFTWARE DEVELOPMENT

MORE FREQUENT with ITERATIVE development Agile RETROSPECTIVES

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Image  by  Jef  Cumps  

SET the STAGE

STRUCTURE of RETROSPECTIVE

GATHER INFORMATION

INSIGHTS

DEFINE ACTIONS

CLOSE

SET the STAGE

GATHER INFORMATION

INSIGHTS

DEFINE ACTIONS

CLOSE

GATHER INFORMATION

CLOSE SET the STAGE INSIGHTS

DEFINE ACTIONS

INSIGHTS SET the STAGE CLOSE

GATHER INFORMATION

DEFINE ACTIONS

DEFINE ACTIONS

SET the STAGE INSIGHTS CLOSE

GATHER INFORMATION

CLOSE SET the STAGE INSIGHTS

DEFINE ACTIONS GATHER INFORMATION

TRIGGER method

RETROSPECTIVE 1

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FACILITATOR role

HISTORY

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trigger COMMUNICATION keep ENERGY level UP

GUIDE through EXERCISES RECORD

BLEND IN

FACILITATOR role RESPONSIBILITIES

PARTICIPATORY DECISION MAKING

Image  :  Facilitator’s  guide  to  parTcipatory  decision  making  -­‐  Sam  Kaner  

ANTI- PATTERNS

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Image  by  Lori  Hutchinson  at  h1p://www.flickr.com/photos/lorihutchinson/2837613821/  

Image  by  wwarby  at  h1p://www.flickr.com/photos/wwarby/3296379139/  

RIDICULING

Image  by  20th  Century  Fox  

DISMISSING REMARKS

Image  by  Sean  Dreilinger  at  h1p://www.flickr.com/photos/seandreilinger/474738506/  

FLYING OVER UNINTERESTING TOPICS

Image  by  Jason  Carter  at  h1p://www.flickr.com/photos/jcarter/1425422404/  

ABUSING HIERARCHY

Image  by  Thruthout.org  at  h1p://www.flickr.com/photos/truthout/4479979191/  

NOT PARTICIPATING

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SKIPPING retrospectives

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DISTRACTING behaviour

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STATUS REPORT

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NO CONCRETE ACTIONS

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REFERRING to FAILURE

Image  by  dresmall  at  h1p://www.flickr.com/photos/dresmall/149081654/  

RETROSPECTIVE COOKBOOK

Image  by  Dorling  Kindersley  at  h1p://www.dorlingkindersley-­‐uk.co.uk/nf/Book/BookDisplay/0,,9780751351217,00.html  

RETROSPECTIVES GONE WRONG

Image  by  Nicki  Symington  at  h1p://www.bigsaucer.com/i/reuben.jpg  

•  No  structure  •  PuCng  Eme  pressure  •  Ridiculing  •  Dismissing  remarks  •  Flying  over  uninteresEng  topics  •  Abusing  hierarchy  •  Not  parEcipaEng  •  Skipping  retrospecEves  •  DistracEng  behaviour  •  Status  report  •  No  concrete  acEons  •  Referring  to  failure  

WHICH ANTIPATTERNS DID YOU SPOT?

PROVEN RETROSPECTIVE

TECHNIQUES

Image  by  PragmaTc  Programmers  at  h1p://www.pragprog.com/images/covers/original/dlret.jpg  

Set the Stage Gather Data

Generate Insights Decide What to Do

Close the Retrospective

SET THE STAGE

GATHER DATA

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GENERATE INSIGHTS

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The Good, The Bad, and The Ugly

DECIDE WHAT TO DO

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CLOSE THE RETROSPECTIVE

ADD VARIATION AND FLAVOR

Image  by  Zsuzsanna  Kilian  at  h1p://westofpersia.files.wordpress.com/2010/04/ground-­‐spices.jpg  

Record Truthfully

Process Concurrently

Chickensoup For The Soul

Conclude Coalescently

Try Appreciative Inquiry

Analyze Recurrent Themes

Start Your Own Cookbook!

RECORD TRUTHFULLY

h1p://www.climatecrisis.net/  

PROCESS CONCURRENTLY

Image  by  Dude  at  h1p://www.dude.com  

CHICKENSOUP FOR THE SOUL

Image  by  Clark  &  Vizdos  at  h1p://www.implemenTngscrum.com/2006/09/11/the-­‐classic-­‐story-­‐of-­‐the-­‐pig-­‐and-­‐chicken/  

CONCLUDE COALESCENTLY

TRY APPRECIATIVE INQUIRY

Image  by  Clark  &  Vizdos  at  h1p://www.implemenTngscrum.com/2007/07/30/feedback-­‐is-­‐anyone-­‐listening/  

ANALYZE RECURRENT THEMES

Image  via  Tim  Geelen  at  h1p://Tmgeelen.files.wordpress.com/2010/06/bsg.jpg  

START YOUR OWN COOKBOOK!

Image  by  Moleskine  at  h1p://www.moleskine.com/php/manage/products/uploads/recipe02.jpg  

JUST DO IT

SCRAMBLE exercise

RETROSPECTIVE 2

SAMPLE exercises

Set the stage

Gather information

Insights Define actions

Close

Brain writing

Emotional Trend Line

3 complaints

5 minutes of fame

Actions centered

Fishbowl

Gallery tour

BRAINWRITING

3 COMPLAINTS

Image  by  Anderson  Mancini  at  h1p://www.flickr.com/photos/ektogamat/2687444500/  

5 minutes of FAME

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ACTIONS CENTERED

FISHBOWL

Image  by  Nancy  White  at  h1p://www.flickr.com/photos/choconancy/3212222495/  

GALLERY TOUR

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Wrap-up

Laurens Bonnema

•  Day-Job: Agile Consultant & Trainer at Xebia Utrechtseweg 49 1213 TL Hilversum [email protected]

•  +31 6 40 124 679

•  Night-Jobs: IPMA Netherlands Program Group Agile Management Chairman Agile Holland Treasurer Agile Consortium Benelux Agile Master Certification Workgroup Member Agile Project Leadership Netherlands Chapter Chairman NLScrum Member

•  Instant Messaging, Skype, Twitter: laurensbonnema

Nick Oostvogels

•  Job: Project addict at 4C Technologies Veldkant 33A 2552 Kontich, Belgium [email protected]

•  Blog: noostvog.wordpress.com Twitter: @nickoostvogels