Fastest Growing Division in the TransPerfect Family ... Fastest Growing Division in the TransPerfect Family •Three(3) redundant Call Centers with over 600 seats •Industry Leading

•Fastest Growing Division in the TransPerfect Family•Three(3) redundant Call Centers with over 600 seats•Industry Leading security protocols for personal data records

TransPerfect TranslationsMultilingual Solutions

High-speed connectivity

NO hard/software requirements

Connects to standard web browser

Standard, TCP/IP, and web portal

High-quality interpreters

VIDEO INTERPRETATION

OVER THE PHONE

Telephone and web portal

(SIP) vs. traditional telephonyScreen Pop Technology

Faster – by 30%

More reliable

Reduced connect times

Pay only for interpretation time

Customized and detailed billing

Competitive pricing

STAFFING • Contract / Perm solutions

• Language fluency testing

• All levels of position

YOUR AGENT

•Internal Resources act as “First Choice” reducing costs

40%-50%

•No equipment / download

•Easy set up and use

•Choice of: Softphone, VoIP phone or standard telephone

+ + +

TRANSLATION SOLUTIONS• Document Translation

• Ethics and Compliance Documents

• HIPAA Compliance

• Informed Consent Forms

• Legal Documentation

• Marketing and Advertising

• Client Education

• Training and User Manuals

• Multicultural Marketing• In-Language Copywriting

• Cultural Consulting

DEDICATED ACCOUNT MANAGEMENT

• Customer Service is our founding principle

• Strategic Account Manager -single point of contact

• Quarterly Business Reviews

• Empowered service culture

• Evaluated on solving problems

• Customer response is never considered

complete until the customer agrees their issue is

resolved!

• Customer Service issues

• Responded to within 2 hour

• Resolved within 24 hours

• Written reply within 48 hours

Translation from English > Foreign Languages

Class 1

Match Classification Price Per Word

New Text $0.18

Fuzzy Match $0.10

100% Match $0.06

Class 2

Match Classification Price Per Word

New Text $0.20

Fuzzy Match $0.10

100% Match $0.06

Class 3

Match Classification Price Per Word

New Text $0.23

Fuzzy Match $0.10

100% Match $0.06

Class 4

Match Classification Price Per Word

New Text $0.26

Fuzzy Match $0.10

100% Match $0.06

Language Classes

Class 1 Spanish

Class 2 French Italian Chinese(S)

German Portuguese Chinese(T)

Class 3 Belorussian Finnish Polish Uzbek

Bosnian Flemish Romanian

Bulgarian Georgian Russian

Catalan Greek Serbian

Croatian Haitian Creole Slovak

Czech Hungarian Slovene

Danish Latvian Swedish

Dutch Lithuanian Turkish

Estonian Norwegian Ukrainian

Class 4 Afrikaans Farsi Khmer Nyanja

Akan Fukienese Korean Pashto

Albanian Gaelic Kurdish Punjabi Telugu

Amharic Gujarati Lao Quechua Thai

Arabic Hebrew Latin Romani Tigrinya

Armenian Hindi Lingala Romansch Trukese

Azerbaijani Hmong Macedonian Rundi Tswana

Bengali Icelandic Malagasy Samoan Turkmen

Burmese Indonesian Malay

Shanghaines

e Urdu

Cambodian Japanese Maltese Sinhalese Vietnamese

Cantonese Javanese Mandarin Somali Welsh

Taiwanese Kannada Marathi Sotho Yao

Tamil Kazakh Marshallese Swahili Yiddish

Dzongkha

Khalkha

(Mong) Nepali Tagalog Zulu

Minimum fee per project

$135.00/language

NORM SERVICE AGREEMENT

Additional Services, as needed:

Desktop Publishing $60.00/hour

Revisions $60.00/hour

Formatting $60.00/hour

Multicultural Marketing/Copy Adaptation $95.00/hour with a two hour minimum

Project Management $60.00/hour

Localization/In-Country Review $55.00/hour

Remote Interpretation (Telephonic) $0.99/Minute for all languages

Video Interpretation $1.75/Minute including ASL and ESL

Interpretation (Onsite oral translation) 72 Hour advance notice - $95.00/Hour

24 Hour advance notice - $115.00/Hour

Same Day request - $145.00/Hour

Two(2) hour minimum with any option

Media Services Voice Talent - $195.00/hour

Studio Usage - $250.00/hour

Audio Editing - $165.00/hour

Video Editing - $165.00/hour

Rush Fees 25% - 50% quoted upon request

NORM SERVICE AGREEMENT

DATA ON DEMAND- REPORTING

• View & download in real-time fully

customizable fields by:

• Language

• Location

• Time of day

• Trends of activity level

• Connection times

• Answer speed

• Completed/abandoned call %

In table, chart, and graph formats via email or PDF

Kristine Basnyat

NORM Partnership Manager

[email protected]

216.965.0560 office

484.333.4943 cell

General Inquiries

[email protected]